Great place! I recommend scheduling an appointment & they get you right in on time. Jagruti took my blood & she was sooooo sweet & soft. One poke is all it took. I was so grateful because I am a baby with needles. Thank you! I will be back at this location if I need more blood work. read more

First time visitor to this location. It was busy. However I was taken in about 12 after my appointment time. That's reasonable considering the amount of people who were there. Staff did well. Iris did a great job drawing my blood. No complaints. I almost cancelled last minute due to other low reviews on here but took my chance and it was good. I will go to this location again if I need to. read more

We had to get blood work for our baby. The lady said we could either do the arm or do a heal stick. She said either way is fine and I said let's do the heal stick then. She then comes back in and says ok it's less accurate and might not work and is more painful so I'm like then let's do the arm. She says no I already opened the heal stick test so that's what we are going to do. Then she announces by just looking at the blood that they have to do it again because it clotted. Didn't look under a scope or anything. Then we said no we are leaving she tried to tell the other lady that we demanded the heal stick even though she "gave" us all the info. Never go to quest for baby labs. she also got blood all over his clothes and refused to do the other test the doctor order because she didn't want to call the office even though the website Says they would read more

The billing by this company is a joke, they submitted to my insurance and it took 4 months for Blue Shield to process it, by June I was being billed for a co-pay for what exactly?? Anyway I was out of town since June and come to find out they sent me to collection for a $40 co-pay, now I'm on the phone trying to get them to fix this nonsense. Heath care insurance and these providers are criminal at times, yes it's been almost 3 months since the remittance, but call a person up first and get your money without all the paper. read more

Very experienced staff. They never have a problem getting my vein and I have very small limited veins. Nice clean facility nice people and a good check in system. read more

Every time I come here, I don't really wait that long, depending on the time and day. I get through with my blood test procedure rather quickly every time I get it drawn out. The phlebotomists are always nice to me. Sure there was this one time this phlebotomist failed to draw blood out of me from one arm which according to her it was because I was dehydrated, I doubt I was though because I drank plenty of water. But in the end she managed to get blood out of me from my other arm. Regardless, good place to come get your blood test done. read more

I was here early for my appointment but some now walk-ins get taken in first.no one was up front at the desk and all girls where in the back just gossiping. read more

Friendly staff is important, but they have to be present to warrant a positive review. Understaffed should never be tolerated at a business such as this. Then, to not have direct numbers to their other locations to direct customers to an alternative location...stupid. Not a happy customer. read more

I am happy to say! I Never had any Problems so far They Remind You To. Keep Your Mask On. They Are Professions and Pleasant To Me. Ms. Purple. Nothing. For Now! read more

These are the dumbest people. Every time I come it is an issue. Today I was told I had to check in to pick up a specimen cup so I did I waited 20 minutes for her to tell me they can't give me a specimen cup however that's what we had just discussed 20 minutes ago and that I could not go purchase one myself. Do yourself a favor and run from this quest unfortunately I live very close to it however I will be going to one further away it's worth the drive read more

Cathy is AMAZING!!!!!! Very quick and painless!!!! Thank you so much!!!!!! Quest is the BEST!

I went to Quest this morning for routine blood work. I was surprised to see that along with their new remodel, they have eliminated any chance of speaking to a person upon checking in. I didn't need any help checking in since I've used their kiosk's before. However, their was an older gentleman that had no idea what to do. He looked around for someone to help him. There wasn't anyone. Sadly, I was in a small waiting room with about ten other people and not one person volunteered to help this man, except me. He seemed very worried not being able to have anyone at the facility help him. I showed him how to enter his information on the touch screen. When I was leaving, I stopped to make sure he was ok and knew what would happen next. I really wish they still had an actual reception person. It was the coldest experience. Just what the world needs right now. I wonder how much more it would have cost Quest to employ someone to help patients. A majority of the clients are elderly and it's a shame that this is what they have to experience. My technician that drew my blood was very sweet. I have no issues with the employees, just the upper management that thought this was a good idea. read more

Worst Quest facility that I have visited. It opened at 8:30, my appointment was at 9:15 and there was a 40-minute wait. Reminds me of the Seinfeld episode "you know how to take the reservation, you just don't know how to hold the reservation". Front desk person was not pleasant or the least bit apologetic. read more

I made an appointment and everything was pretty easy, I didn't have to wait too long at all. BUT the blood draw was terrible, I will not go back. read more

Quest Diagnostics - Laboratory Testing Near Me - Simi Valley, California

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I have gone to the Quest location on Macaw in Simi Valley and it was great. The people were very nice and it went smoothly. I just back from the Quest location on Sycamore and....I will never ever go there again! My appt. was at 11:45 AM and at 11:53 the screen said I would be called in 2 mins. so I waited inside the lobby. At 12:00 PM the screen said I would be called in 1 min. 30 mins later (so 12:30 PM) I finally asked when I was going to be called since now it had been 30 mins. since my name read 1 min. The lady called me in almost immediately after and told me someone (but she didn't know who) called my name at 11:59 AM but I never came. I told her no that was not true because I had been waiting in the lobby since 11:53 AM and no one ever called me. Her response was ," Ok well anyway." But her manner and tone was very rude. Like I was bothering her or something. I'm sorry I understand that jobs can be stressful but she chose this work so don't be a b!@#$! Then to add to this....as I was waiting in the lobby an elderly woman came in. A worker asked her if she had a question. The elderly woman said she wanted to make an appt. and the worker told her, "Sorry we don't make appointments here. You have to go online and make one that way." The elderly woman said she didn't have a computer. Then that worker said to her very rudely, "Well then, there's nothing I can do for you. Just call the number." Seriously? Maybe go find a job where you don't have to deal with the public. These employees are so rude and liars. I will ONLY go to the Macaw location because at least there they treat you like a human. read more

I went to Quest on Sycamore for simple cholesterol blood test. I was told my results would be available in 4 days. I waited 8 days and looked at the electronic patient portal still no results. I visited the local office to ask for the results and was told that the "California State law prevents Quest from disclosing results to patients for minimum of 30 days". I found this to be untrue. I emailed Quest and requested blood work results and still no results. The worst part is that there is no management available to get help from. I am visiting my physical and letting him know how horrible this company operates. read more

This place would have got five star rating from me but the way my mother was treated when she was there my mother has had a stroke and cannot communicate very well and they were very extremely rude to her when they could have easily walked out to the lobby and ask me the questions they needed her to answer read more

Took my son early on a Friday morning, there was no wait girls were very friendly. We were Called back within minutes of checking in. The woman who drew my sons blood was great! We even had the results back the very next morning. Will definitely be back. read more

I like Quest very much except for one big flaw in their procedure. I have not been able to get my results sent to a second doctor, no matter when I ask! Each time, they say I have not asked at the exact right moment! The last several times, it was always too late - they had already typed in the info, and they couldn't make any changes or additions. Or, I needed to have already filled out a certain form the moment before! Today I asked at the very first moment at the front desk when dropping off a specimen, and they said that because I had not asked the LAST TIME I WAS HERE, they could not send it to the specialist!!! A simple call to my PCP requires 20-30 minutes on hold, but apparently that doesn't matter to them. I'm sorry to take a star away, because the rest of the experience is always very pleasant and they are great technicians, but this particular rule/procedure is highly frustrating, since many lab tests are ordered by PCP's, but the results are required by specialists. Quest, please change this procedure!!!! read more

I have never written a negative Yelp review until now. I had such a horrendous experience at this Quest on Sycamore in Simi Valley! Not only was the front office staff very rude and condescending but the manager took on the persona of the staff as well. I am a first responder, working the frontline and had a lab draw order for a COVID-19 serology test for antibodies. I am asymptomatic, no fevers, etc. and feeling great! I needed this lab draw for work since my place of business is contracted with Quest. Not only did they refuse me, they told me I shouldn't have even been in the office because of my potential exposure. I arrived wearing a mask and as a nurse know the CDC guidelines and practice AND profess them everyday. If you are able, find another Quest office. read more

MAKE AN APPT! Every lab is crazy busy but Quest does pretty well if you have an appointment ahead of time. This office is no exception to the busyness but even with twenty people in the waiting room they got to me pretty fast with my appointment. I recommend only if you make an appointment ahead of time! Otherwise you will be dissatisfied. read more

Great staff and gentle with the needle ... sooo nice to have know it is right around the corner from my work too.

Went to this place for a bunch of labs my doctor ordered for a physical and was very impressed. Waited about 6 minutes, which was the time the monitor told me. Anna was great - barely felt the needle go in. They were very professional, efficient, and transparent about the costs. Clean facility as well. read more

The worst, It's always a good wait, but today I've been here for an hour so far & they haven't even called my name. Another lady had been here for 2 hrs crazy. read more

I walked in at 8:00am this morning and was called in after only waiting 5 minutes. That alone deserves the 5 stars. As soon as I walked up I was greeted with a friendly hello and a smile. The process was quick and painless. I dislike having blood drawn but the customer service provided this morning made it much more comfortable. I just wish I could remember the name of the phlebotomist because she was extremely professional. read more

This staff at this location have always been friendly, efficient and helpful. This office is super clean, bright, and well organized. I have always visited as a walk-in. Have never been there more than 30 minutes total time. Not sure what more you could expect from a facility and service of this type. Free coffee, snacks, just kidding. read more

Made an appointment, but the front desk still put me on walk-in pile. I waited 40 mins, as long as those walk-ins. Friday morning is the worst time to come. However, the lady who drew my blood was nice and professional. read more

One of the friendliest and cleanest places I've been to to draw blood! I am super sensitive when it comes to blood and needles, but when Eli is the one drawing it, my mind is usually set at ease. No joke, he makes the experience more relaxing for me and pain free. He is definitely my go to guy!! read more

Best appointment ever! Arrived 7:27 for 7:30 appointment. Took me right in and home in 15 minutes. Jagruti took my blood, barely a pin prick! Very pleased. read more

Skilled and caring staff. Low wait times. The facility is very nice and professional, it's also easy to find. The phlebotomists their really know what they're doing and are very kind and patient. I feel very secure when visiting this location. read more

My dr suggested going here because she said they gave cash discounts. Quest told me unless I had some sort of red stamp on my order that said uninsured that they wouldn't give me a cash discount. It's hard for me to get to appointments because I have small kids so I put it on my credit card. A large charge for blood work. I should have waited but fir health reasons I didn't want to wait. If you paying cash go somewhere else. The place is clean and I was seen promptly but the nearly $1k bill for bloodwork won't allow me to give a better review. read more

Worst place never... the wait is unbelievable ... couple of the staff are rude and disrespectful.

This Quest office was extremely low staffed today. Had an appointment for 1pm and was not in until 1:30. The girl at the front was extremely rude when I left my appointment sheet at the front. To top it off she was in a rush taking my measurements, even so to busy to even ask her any questions. Very unfliendly throughout the whole procedure. I will not be coming back to this office. read more

Horrible place I made an appointment by computer 3 weeks out showed up on time and they told me that I was not in system and then moved right past me to next guy in line he had same problem not in system she never addresses me again it was like I didn't exist. They wasted my sat morning. I will be wasting a lot of there time from now on . Give blood any where else you can . I would give 0 stars if I could read more