Oh wow. It was bad. The automated system at the Simi Valley location does not work well. The "wait time" is constantly in flux. Not sure if it's unique. There needs to be someone you can talk to. The people taking the blood shouldn't also be customer service. They got yelled at which isn't ok, but also it happens because there is no way to get help and no communication. Patient frustration wasn't handled so it only escalated. Someone needs to be there to answer basic questions. The wait is so much longer than it was with the old system too, even with an appointment. I finally had to leave after over an hour wait. That was never the case prior. Someone in management needs to re-evaluate. This cost cutting measure is not fair to the patients or staff. The negative reviews don't lie. Avoid if you can. read more

Charged the wrong insurance and then waited a whole entire year to send me the bill and sent it to collections. Not to mention the wait was heinous and they no longer have a front desk or a receptionist to direct or give updates. Avoid at all costs read more

I have done labs here for years, without incident. However... Today, their employee Anna both lied to me and treated me in a discriminatory manner. When leveling a complaint with the supervisor Jose, it was plainly obvious my complaint was falling on deaf ears. Unsatisfactory. read more

Took over an hour to be called even though i had an appointment. Techs are rude. Draw resulted in a hematoma. Do not recommend this site.

My husband had an appointment and waited over an hour and then was only seen because he raised a ruckus. They said he didn't have an appointment yet his name was on the board. Then they said they called him but he was sitting there the whole time and was never called. You should really get some competent people working this lab. Makes me wonder how well those are that are actually looking at his blood samples will be. Hopefully they are competent. So aggravating and disgusting. read more

BEWARE! In addition to the long winded automated appointment system that doesn't work it's being reported they are not using sanitary practices here. Rude, indifferent service. Go elsewhere. read more

Their phone systems are extremely frustrating to deal with. You can only make an appointment through an automated system. Therefore, they don't give you any lab preparation or directions or anything. I had to reach out to my doctor to find out protocol, which is fine, but they should also be able to answer the phone at Quest. Then I got lost on my way there, and again, couldn't get through to ask for help on how to find them so I ended up being ten minutes late. Because I was late, I lost my appointment and ended up waiting 50 minutes. I understand losing an appointment due to being late, however, the surrounding circumstances were really too bad. I overheard one of the techs telling a different patient she couldn't find the order the doctor sent and blaming the patient. Now I'm watching an elderly woman get ignored at the front counter for a few minutes. Update: After waiting nearly an hour, I walked to the front to let them know I'd like to cancel at this point. The tech asked my name and I told her. She told me I never checked in. That can't be true. I used the scan code they emailed to me to check in and when I did it told me there would be an 11 minute wait so I know my check in was registered by the system. read more

My husband had the worse experience at Simi Valley Sycamore location yesterday, he was there 10 minutes before appointment time and self checked in. His name was on the screen and always appeared that he was next in line. However, his had waited for two hours, no one helped him until the staff noticed there were people still waiting. I was upset with him not flagging the staff when his name was not called. But he said there were other older folks there and not wanting to make a big deal. When the staff finally realized his existence, did not make much of comments. I was an employee at Quest for over 17 years, this is not the Quest I used to know.... Hope this helps the company to review its PSC self service process... particularly for elderly customers may not accustom to electronic check in and customer wanted to talk to staff. read more

The most horrible diagnostics office I've ever been too. The appointment check in system is ridiculous. I had made the appointment a week in advanced. I went in at 10:40am 10min before my scheduled appointment. I advised the staff members that I was having issues checking in due to not having my ID with me they, they kept saying I was late to my appointment because that what their check in system is showing I checked in late. Failing to listen to what I had to say they shut the door on my face without letting me speak ( thank God for the witnesses there) At 12pm (mind you the office closes at 12:30) a staff member walked out and said no one will be seen for the day. I have never experienced such unpleasant and unprofessional office visit. A complaint has been filed the the business bureau and as well as a not so pleasant letter went out to James E. Davis Chairman, CEO and President of quest diagnostics. People be kind to one another hear each other out what the other person has to say. We are not robots, let's be humane toward one another. read more

I was told to go and wait in my car and I would be texted when it was my turn. When I returned to the office, I saw others going in before me. When I asked about this, she told me they had appointments. I knew they didn't because in speaking to the other patients, they told me they didn't have one. The employee told me to stop arguing or she wouldn't draw my blood. I left and called the corporate office with a formal complaint. Wish I had seen the reviews so I could have told the corporate office that these "employees" are rude to others as well. I will never go here again! Thank goodness there are other places to go to. read more

Faceless, soulless patient mill processes hundreds of patients per day. They don't need you or me. If you can't understand how to navigate their website with multiple circular pitfalls, get ready to waste hours of your time. read more

My best suggestion is to make an appointment. I made an appointment for today's lab work and was seen right on time and was able to check in by following the link they sent in a text message. read more

If I could give it a zero rating I would. Horrible service, wouldn't even give one mask. Never experienced such rude nurses.

Hmmm... Where do I even begin... The Company is located in New Jersey. For some reason, they felt the need to call me at 8:07am PST. When I had just fallen asleep at around 4am. I told the lady that called me that I am completely covered by my insurance & a Co-pay/deductible wasn't anywhere NEAR possible. I called my Doctor's office AND my insurance company & my Doctor's office said that it was paid & my insurance company said that they were never even billed for said dates that I owe over $600.00. I went back and forth with Quest, Doctor's Office & Insurance Company 4 different times... I have made 9 different phone calls to clear this up & EVERY SINGLE person that I encountered was rude, incompetent, lazy & VERY unwilling to clear any of this up. This Company on the East Coast needs some SERIOUS re-training, Compassion & listening skills. Instead of interrupting, cutting off and even hanging up on me TWICE. I have no idea what this Companies problem is, however, the CEO should REALLY be involved with how to treat people.!!! On the other hand, every time that I go to a Quest location, the people that work there are always super sweet & are there to help in any way that they can... COMPLETE Polar opposite of being on the phone. read more

Quest Diagnostics - This Company is Ridiculous - Laboratory Testing Near Me - Simi Valley, California

This place has a ridiculous waiting time. I had to wait more than an hour for my appointment. Every time the waiting list board would just up my time. I wish I had been told how long it was going to be so I could go to another location. read more

Easy enough process. Sign in was great and contactless. They give you the option of waiting in your car where you'd receive a text when it's your turn or can wait in the waiting area in the office. I was there for a drug test and per usual had performance anxiety. Any other time it seems the bathroom can't be close enough but when it's time to produce a specimen on command my bladder just won't cooperate. While waiting I noticed people arriving and exiting in a matter of 5 minutes. Great turn over rate. By the time Mother Nature came knocking sure enough I was processed in a short amount of time. read more

Staff is rude, grumpy, and not helpful. There is always an issue with paperwork, forms, orders sent by my doctors to their office. They are not apologetic nor sympathetic. I am not the only one with this issue. Every time I go in I hear patients in the waiting room also experiencing problems. When you try to call the office nobody answers and you are sent to a bot with a selection of options to choose from, none of which allow you to select the option to speak with a person in the lab. Because of this, you cannot ask any questions or verify if your lab order from your doctor has been received in their lab. You just have to show up and hope for the best. They also run out of the collection tubes to collect the blood in and must turn patients away, often elderly and those fasting, to go to another lab. read more

Whoever was working the front desk on 11/11/22 should be fired immediately!!!!! My almost 80 year old dad went to give blood for a procedure he's having and they turned him away because he didn't have his confirmation number? We all know you could've pulled up his appointment with his last name. Do your job or get another job!! Management please look into this stat. I hope your family member gets turned away just how you turned my dad away... this location sucks read more

Super rude employees. The way they talk to people is unacceptable. These patients are here because they are unwell and a nice attitude towards them can go a long way. An elderly man said he had a question and they just interrupted him at tell him to hold on. Another lady mentioned that the hand sanitizer was empty in the waiting area and her response was " it's been out for a while ma'am". Unbelievable how unhappy, disrespectful and discourteous the employees are. read more

Rude overworked employees and an incredible rip-off. If you have insurance they charge you five times as much and then it falls in your deductible anyway. read more

I went in this morning to get blood drawn. I ended up feeling sick suddenly while the blood was being drawn and knew I was about to pass out. Thank goodness Claudia sprang into action and got the blood drawn from my other arm while she called for assistance. I had a few people fanning me and then they wheeled me into another room to lay on a bed. Tiffany was amazing and stayed with me (still fanning me) until I started to feel better. Claudia kept coming into to the room to check on me and brought me water. They completely took care of me and made me feel comfortable (I was SO embarrassed!) Thank you to everyone who helped the me so I didn't didn't pass out on the floor! I appreciate it!!! read more

On Quest's website, they have a so-called "Giving you Peace of Mind" list of what they've been doing lately to ensure the so-called safety of visitors. The first item on that list includes requiring face masks. Apparently what Quest pledges to do isn't what it enforces. Don't be fooled by their "Peace of Mind" guarantee. On my latest visit here, a young, healthy woman casually strolled back into the lobby to leave after getting blood work. She was NOT wearing a mask. A visit to a lab where they draw your blood is supposed to be stress free, right? Not at Quest. Other businesses take swift action to ensure everyone is complying with wearing masks. Quest, of all places, a place that sees the sickest of patients, including those who may have been exposed to COVID-19, doesn't care about your health. If you're considering getting blood work, go elsewhere where they take your health seriously and rules are enforced. read more

Set an appointment over the phone for labs for my husband at the Quest on Sycamore Dr. Everything is automated so impossible to speak with anyone. He arrived the next morning, 20 minutes early for a 10:30 appointment and tried to check in. Again, everything automated, check in was a Kiosk so no one to help if you have a question. The Kiosk would not take his information including his confirmation number. He decided to knock on the door and finally got someone to answer. All rude and unprofessional staff! Couldn't find his order but doubt if they even looked it up but instead called me and I had to tell them it was faxed from his doctor's office yesterday. She looked and guess what, she found it! Terrible, terrible staff and it will be the last time he/we will ever go there! Some people need to be fired at that place!! read more

There is no customer service. No person to talk to. Only kiosks, elderly patients do not know how to use these. Doesn't matter if you have an apppotnmrnt or not. Tried to talk to someone when they came out to grab a patient and they disregarded anything I was saying. Wouldn't give me the time of day. Waited and watch my name go from 5 minute wait to 20 back down to 8 back up to 28... no rhyme or reason. read more

I can't get anyone on the phone,9 minutes got nothing.Your phone system is the worst...I can't even make an appt online......Get a receptionist that people can talk to,it's infuriating to have to listen to all that and still get no where!!!! I can't get an appt on the phone or online and you don't allow walk ins,so what are we supposed to do?,nice business practices.I guess I'll have to go somewhere else read more

I scheduled an 11:45 appointment and was told the wait would be 20 minutes or so. Frustrating because an appointment is an appointment, and should be honored before walk ins. Walk ins went in before me and I've been waiting 37 minutes. Completely unacceptable. Front desk girls are useless when asking for help. read more

Worst place to go. They are very rude. They make you wait for hours even if you have a appointment. Racist and give preference to others . Will never go here again. I was here with my son waited for 1.5 hours only to know that they won't even do the test that I needed. Worst technicians . Save your time and money and go somewhere where you can get some respect read more

The women who picks up this number (805) 577-5953 should be immediately replaced. If the "leadership team" doesn't believe their reviewers please call them by yourselves & listen to the kinds of responses you get. Please. She's terribly rude & unhelpful. I'm very certain that she has no idea what she's doing. read more

I made an appointment and was happy i did. The waiting area was packed when i arrived at 10:45 and had to wait about 30 minutes before i was called back. The facility is clean and uber busy. read more

I'm very unhappy with Quest! My insurance didn't cover the tests I needed so I paid them out of my pocket before the testing was done. I was shocked at the price the girl said I had to pay. I questioned her about it she said there was nothing she could do, so I paid. Afterwords I checked their website on the prices and she had charged me four times what it said on the website. I contacted them twice and got no response or price adjustment. I would never go back or recommend Quest Labs! read more

LabCorp is way better! Unfortunately my order was for this location. Staff is rude and unprofessional. Got to witness a lab tech yell at a patient for asking how long and was told he would not be serviced bc he was rude but he wasn't LOL. Do not go in as a walk in! I repeat do not walk in without an appointment and if you do be prepared to wait all day just like a county hospital. That man got here at 9 am was seen until almost 2pm. read more

The staff is rude, lecture you if you choose to "walk in", choose who to harass about wearing a mask, refuse to help when doctors confirm orders were faxed, horrible customer service and attitudes all around read more

Made an appointment, arrived 10 minutes early, and waited until 40 minutes after it to be seen. All patients in waiting room were waiting well past their time and were upset. Website isn't user friendly for elderly and they can't make appointments. Many were in waiting room without appointments waiting for hours!!!! Disgusting read more

Horrible experience, with no customer service. Made an appointment on the phone and got my code, checked in and 45 minutes later they told me you haven't checked in and rude phlebotomist Anna ( who has no regard for any patients) told me that I can leave if I don't like something. I will never return to this location! read more

I was waiting to be seen today at Quest in Simi Valley on sycamore. The young lady working the front desk was so rude to everyone that walked it. A elderly man walked in, obviously struggling due to his age. He walked up to the front desk and asked the young girl to check him, she rudely pointed to check in iPad and said check in there. He clearly looked confused and unsure what to do. She didn't offer help, she just stared at her computer. Thankfully, a young gentleman that walked in after was there to help him. I was floored that your employee wouldn't get up from her chair and help a elderly man check in. If she was my employee she would be fired. Looking at the reviews Quest might want to clean house and hire new friendly employees that want to be at work! read more

Went to the Simi Valley location for the first time in years. Waited for 2 hours even though I had an appointment. Note: They don't have a human receptionist, so good luck trying to talk to someone. After all that, they screwed up and only did half the tests my doctor ordered (I made sure that they had the doctor's order while in the office). So, I paid for a doctor visit today to go over my labs, and it was a partial waste. Won't be going here again if I can help it. read more

The best and friendly customer service Iris and Kathy, so darling and sweet. The service Is great

We had to get blood work for our baby. The lady said we could either do the arm or do a heal stick. She said either way is fine and I said let's do the heal stick then. She then comes back in and says ok it's less accurate and might not work and is more painful so I'm like then let's do the arm. She says no I already opened the heal stick test so that's what we are going to do. Then she announces by just looking at the blood that they have to do it again because it clotted. Didn't look under a scope or anything. Then we said no we are leaving she tried to tell the other lady that we demanded the heal stick even though she "gave" us all the info. Never go to quest for baby labs. she also got blood all over his clothes and refused to do the other test the doctor order because she didn't want to call the office even though the website Says they would read more

The billing by this company is a joke, they submitted to my insurance and it took 4 months for Blue Shield to process it, by June I was being billed for a co-pay for what exactly?? Anyway I was out of town since June and come to find out they sent me to collection for a $40 co-pay, now I'm on the phone trying to get them to fix this nonsense. Heath care insurance and these providers are criminal at times, yes it's been almost 3 months since the remittance, but call a person up first and get your money without all the paper. read more

Great place! I recommend scheduling an appointment & they get you right in on time. Jagruti took my blood & she was sooooo sweet & soft. One poke is all it took. I was so grateful because I am a baby with needles. Thank you! I will be back at this location if I need more blood work. read more