Shyla the most awesome staff member Between her and the other young lady working They made my DAY read more

Make an appointment online and the process is quick and easy. When I went, they were short-staffed but worked very hard to keep things moving. It's very difficult when you're dealing with people of all ages who need a needle stuck in them and everybody's tense and anxious and hungry because we've been fasting. Sounds like a recipe for a cage match. read more

Quest Diagnostics - Make an appointment! - Laboratory Testing Near Me - Riverside, California

Totally professional. The appointment was fast and easy. Be sure to set an appt. I was in and out in 15 minutes'.

Literally worse experience ever, I went in Wednesday there was no one in the waiting room. And she said she couldn't take me in. Came back two days later early in the morning there was already a wait line not one person was called within an hour. And the ladies were just huddled up in the back chilling instead of fucking taking out blood work. Almost asked him just to pass me the PPD so I could do it myself. I would've helped more people than they did. Not one person who was in the waiting list was called back. What they need to do if they're not going to take walk-ins, is say that from the start. Because there's no point of going in and wasting your time. I only had a three day grace period to take my blood work. And unfortunately, due to this incompetent people I won't be able to get this blood work. read more

I came in as a walk in. Jackie remembered me from when they hadnt received my orders a few days prior. She asked if they had my orders and I said," I have them on my phone." I continued to wait and they finally called me back. They told me they didnt have my orders. Jackie never told me to send them by email. They sent me back out until they received my orders. I sent them and continued to wait while they were just shooting the breeze. I also had to wait for the patients with appointments all over again. I finally got out of there 3 hours later. I thought they were just being prejudiced, but it looks like theyre lazy and just dont want to work. Quest needs to separate these employees and send them to other sites in order for them to learn how to work. read more

Worst service and make you wait a hour past your scheduled time! You can hear them in the back laughing and talking while a room full of patients wait. Quest should be disgusted. read more

Horrible experience they lack communication and organization skills. There is no specific sign on the building saying where quest is I had to walk around for a little bit to even find where I was supposed to go. I needed a few blood work tests to be done so my doctor from a different area put in a direct fax to this place to get this blood work from. The first day I'm a walk-in and I wait almost 2 hours just for them to not be able to open the fax. I asked them if they could explain why they couldn't open the fax and they just said they couldn't. So I reschedule and actually make an appointment for a certain day. On this next day that I go in, I still have to wait about 45 minutes even though I was third in line for appointments. I'm finally able to be seen and there is no introduction from the phlebotomist she just says she's gonna be doing these tests. I didn't even know what her name was while she's opening the file of what to do and they're having another problem with their faxing system. Before I can even respond to this information, they immediately kicked me out and say they'll pause the appointment for later. I call my doctor directly who is sending in the fax and she's saying there is no issues on their side again so I try to go back in and give them the phone so they can talk to the doctor directly and they're just like no have them call the fax number. So I sent over the fax number to my doctor and wait a little bit just for my doctor to call me back and say that they've rang the fax number about 10 times and nobody has answered. I sent the fax email and I wasn't able to be seen and get my blood drawn for another 30 minutes after that. And while I was in the back, getting my blood drawn, all I was hearing was a bunch of women gossiping about stuff and taking their sweet time. They go by their time I don't consider that you might have stuff to do after this. read more

If you don't like your job then quit!! Haven't had issues at other offices. Kind of unprofessional when you ask a simple question in regards to your doctor's information and you get a very flip smart-ass response. I guess being professional isn't high on the priority list here. read more

I came 15 minutes late(traffic due to huge accident) to my appointment and the kiosk gave the option to check in as walk in. I was first on the waitlist and waited for almost two hours. For some reason, the people who were behind me on the waitlist got in before I did and I was the ONLY one left in the lobby. Another 10 minutes goes by, the next set of appointment people walks and checks in. I was STILL being ignored and the appointment people got called in. I understand that appointments are priority but they waited for like 5-10 minutes before being called in while I waited 2 hours for bloodwork that takes no longer than 10 minutes. But why am I writing this review? Management back ups their staff anyways. It's just disappointing when they see me in their system for two hours and not say a SINGLE word to me. Unreal. read more

Would give zero stars if possible. Zero communication, came in for walk in -over 3 hours and they had an appointment 45 min after I got there but nobody told me to just take it. Could have taken it and saved over 2 hours. The ultimate "I just press this button" kind of place, no hel read more

Sent a driver in with a 9:30 appt didn't see him till 10:05 spoke with the lady in the front who was just on her time let her know he was in hour Parking told her he has to reschedule do they don't know how to do there job and didn't follow there appt times they asked to make said they where going to give him a refusal so he stayed got out at 10:44 for a 10 mins process place is pathetic and messed up On his last random where they did the paper work wrong. Wouldn't go to this place again rude people read more

This is the worst run lab center. These employees are LAZY and don't give a $hit about the patients. I wouldn't recommend it to anyone and it's all done by a kiosk and they don't even talk to the patients, they just go by the screen and nothing else even when their computer made a mistake. The medical field should be ashamed of themselves!! read more

I had a hard time finding this place, mostly because I thought I'd see some sign with "Quest Diagnostics" written on it - but it's a building next to the church on Magnolia and the Floral Nursery, next to the hospital. You can also find it if you take Magnolia west bound, make a right on Jackson, then a right on Miller St. and the building will be on your right. I attached photos of it just in case anyone needs help! Once inside the building there are two elevators, take the first one (closest to the front door) and go to the second floor. From there it's a left down the hall and it's on the left side. The area is very clean and sterile, yet inviting. The workers were very very nice and patient. I went in because I needed blood work and other testing done. Usually nurses have a hard time finding a good vein in my arm to draw blood, and it ends up being very painful, but the girl here (i don't remember her name but she had reddish hair) made it quick and painless and got it on the first try. I was thoroughly impressed. Personally, I'd give this place more stars if I could, it deserves a better rating than it has. Also, it's not by appointment only, I was a walk in and I was seen after 5 minutes of checking in. read more

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Worse place to ever go to to get your blood drawn not even worth making an appointment been here for over 40 minutes

I, unfortunately, ended up at this facility because the other facility I usually go to was closed yesterday..the phlebotomist that drew my blood was very cocky and said that she's been doing this for a long time and she was the trainer. When I was assigned to her, I told her, take the blood from the back of the hand because I am a big person and people can never draw blood from my left forearm. It was NOT the first time that I had to tell someone this. Why don't cocky phlebotomist listen? She fished for my vein to prove me wrong.. she was unsuccessful so guess where she finally drew my blood? From the back of my hand as I asked her to do in the first place. She bruised my forearm so badly that I am having a hard time moving my arm throughout the day. It is very painful to the touch and the sight is very swollen. I hope you don't get this cocky trainer phlebotomist because she is bad at her "expertise". read more

Quest Diagnostics - Bruised arm by the trainer at Quest Diagnostic located on Magnolia in Riverside, CA by the so called facility trainer. - Laboratory Testing Near Me - Riverside, California

I went in recently for a blood draw. I went straight from my doctors appointment bc their office is located directly next to my doctors office. I didn't notice it was right before closing. The tech took me back for my draw and the first thing out of his mouth was that they are switching to appointments only next week. I apologized & explained that I just came straight from the doctors office. The entire time I was there he just kept talking about making an appointment. He couldn't locate my veins & placed foot warmers on my arms and one hand but then proceeded to try to draw blood from my forearm where he blew my vein out immediately. read more

This lab has terrible management. I took my mom to get her blood drawn for per her doctors requested it and she told me she has gone to this location before as a walk in. We arrived and checked in at 11:45am and waited until 1:15pm. My mom was upset that another person checked in at 12pm and their scheduled appointment was 4:10. He got in right away while my mom is still waiting on stand by list. Needless to say, my mom and I left and went to the other location in Corona. She was seen within 20 minutes of checking in. So, my thing is it must be the location. NEVER AGAIN will I take my mom to this location. Whoever is the manager of this location is not very efficient and does not care about being empathetic or ethical. read more

Had an appointment for a pre-employment drug test. They practice social distancing including temperature check. Clinic was very clean and staff was professional. I was in an out and truly appreciate good quality of service all around. read more

It doesn't matter black , white, brown or yellow. We all have to pay for services. Do not treat customers differently .

Your website needs to specify that this is an appointment only location and that they won't see walk ins. I wasted my time driving here.

I came to this location a few minutes before closing due to having to have my blood drawn at a certain time and they already had their doors locked and lights off before normal closing hours. read more

I like the tablet computer automated sign been here several times different appointment times for blood work I have never been in the office longer then 10 min with or without appointment freindly staff read more

Riverside - Magnolia location. Not sure why they have the appointment option on their site. Everyone signs in on the same clipboard for "walk -in" and appointment and there's no place to mark that you have an appt. Waiting room at 8:30 a.m. had about 8 people waiting. They called everyone in the order they signed in- apparently they don't utilize the appt. option. read more

I would say this location is the best Quest Diagnostic labs I've been to. Seems easy to make an appointment for this location whereas other locations have limited appointments unless you book 2 weeks in advance. They take you at exactly your scheduled time. Very clean facility and staff is friendly and smiling! You're in and out in no time with an appointment! read more

This is the worst place I have been to to take a lab test and some of the staff were super rude. Not the place where I want a ride person to be working read more

I had an 8:30 am appointment, arrived at 8 am and still had not been seen by 9:20. Finally I went up and asked when I'd be seen and they took me immediately to a room. I had thought I heard my name called just after I arrived but another persons name was being called at the very same time so I didnt hear it. I waited to see if it was called again and it was not. So I just sat there for over an hour like a dummy. Luckily they took me right away and the kind woman at the front apologized for the mistake. I think they are pretty efficient, just make sure to be listening. read more