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    Quest Diagnostics

    2.3 (27 reviews)
    Closed • 7:30 am - 5:00 pm

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    Outside view of the building.
    Jennyfer O.

    I had a hard time finding this place, mostly because I thought I'd see some sign with "Quest Diagnostics" written on it - but it's a building next to the church on Magnolia and the Floral Nursery, next to the hospital. You can also find it if you take Magnolia west bound, make a right on Jackson, then a right on Miller St. and the building will be on your right. I attached photos of it just in case anyone needs help! Once inside the building there are two elevators, take the first one (closest to the front door) and go to the second floor. From there it's a left down the hall and it's on the left side. The area is very clean and sterile, yet inviting. The workers were very very nice and patient. I went in because I needed blood work and other testing done. Usually nurses have a hard time finding a good vein in my arm to draw blood, and it ends up being very painful, but the girl here (i don't remember her name but she had reddish hair) made it quick and painless and got it on the first try. I was thoroughly impressed. Personally, I'd give this place more stars if I could, it deserves a better rating than it has. Also, it's not by appointment only, I was a walk in and I was seen after 5 minutes of checking in.

    Bruised arm by the trainer at Quest Diagnostic located on Magnolia in Riverside, CA by the so called facility trainer.

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    4 months ago

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    6 months ago

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    1 year ago

    Totally professional. The appointment was fast and easy. Be sure to set an appt. I was in and out in 15 minutes'.

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    1 year ago

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    2 years ago

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    5 years ago

    Business owner information

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    Quest Support

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    3 years ago

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    8 years ago

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    3 years ago

    Worse place to ever go to to get your blood drawn not even worth making an appointment been here for over 40 minutes

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    5 years ago

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    3 years ago

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    6 years ago

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    Quest Support

    Hi Crystal- Thank you for sharing this feedback!

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    5 years ago

    It doesn't matter black , white, brown or yellow. We all have to pay for services. Do not treat customers differently .

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    5 years ago

    Your website needs to specify that this is an appointment only location and that they won't see walk ins. I wasted my time driving here.

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    8 years ago

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    9 years ago

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    11 years ago

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    12 years ago

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    7 years ago

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    12 years ago

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    Quest Diagnostics - Entrance on the left, check-in kiosks straight ahead, and lab on the far right.

    Quest Diagnostics

    3.0(24 reviews)
    9.0 mi

    This is about the labwork done to my daughter and Easy Pay Statement…read more Ok, I get that some insurances that are out there has a co-pay. Some patients don't have a good insurance coverage that's why going to the lab costs an arm and a leg. Easy Pay is just money they hold until our insurance pays them and whatever is our portion that's the one they charge/deduct. But customer service representative explained to me that the money they hold on to on Easy Pay are not actually taken from your account when the insurance pays for the labwork in full. Wow. That made sense now. Thank you for doing your job well and explaining it clearly to me. You guys rock ! Keep up the good work. I feel secured now that I can trust you guys. The wait time is still long but worth it.

    I am writing to formally report an upsetting experience I had at this specific Quest Diagnostics…read morelocation on Thursday, April 23 at approximately 4:00 PM. I was sent to Quest Diagnostics from LabCorp due to insurance coverage issues, with a time-sensitive lab order from my gynecologist that needed to be completed on the third day of my menstrual cycle. Because my cycle is extremely irregular, this was a critical and urgent appointment. Upon arrival, I was assisted by an employee named Susie. From the beginning of our interaction, her demeanor was unwelcoming and dismissive. When reviewing my lab order (which had originally been written for LabCorp), she repeatedly expressed frustration and emphasized multiple times that transcribing the order into Quest's system would "take a very long time." As a first time patient unfamiliar with this process, I felt uncomfortable and anxious, and I even apologized for the inconvenience despite doing my best to follow instructions given to me. In an effort to assist, I offered to contact my gynecologist's office to obtain any necessary information. While on the phone with my doctor's office, I was placed on a brief hold (approximately three minutes) to retrieve a required code. During this time, Susie became visibly impatient and informed me that she could no longer wait and would cancel the entire order, specifically stating there is a "two minute company policy" for waiting on calls. She then instructed me to step outside into the waiting room while I completed the call, stating the appointment would continue once I had the information. However, when I returned with the requested details and attempted to have my provider speak directly with her, she refused to assist me further, told me to wait for someone else, and dismissed me entirely. At that point, I requested my paperwork back, which she returned. When I asked for her supervisor or contact information to escalate the issue, she stated there was no one available. This experience was extremely distressing, especially given the medical urgency and my already heightened anxiety. I felt dismissed, disrespected, and unsupported during a time-sensitive and important healthcare process. My partner, who was present, also witnessed this interaction and found the behavior to be inappropriate and unprofessional. I am requesting that this matter be reviewed and addressed appropriately. No patient should feel uncomfortable or unwelcome when seeking necessary medical care especially when they are actively trying to cooperate and resolve issues.

    Photos
    Quest Diagnostics - Check-in kiosks straight ahead and lab on the right.

    Check-in kiosks straight ahead and lab on the right.

    Quest Diagnostics - Doors to the lab. View from the lobby/waiting area

    Doors to the lab. View from the lobby/waiting area

    Quest Diagnostics - Truth in advertising!

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    Truth in advertising!

    Labcorp at Walgreens

    Labcorp at Walgreens

    4.1(17 reviews)
    7.0 mi

    Made an appointment for lab work I needed done the same day and had a great experience! The service…read morewas quick, and Lisa the phlebotomist was incredibly kind and professional. The blood draw was completely painless, and I was in and out in under 15 minutes. Excellent service from Labcorp! :)

    I was a walk in. I knew I was going to wait a bit because there was only 1 person working. The lady…read moreworking mentioned that help would arrive at 11am. Every time I checked the screen my name was pushed down. I sat there patiently with out complaining for 2 hours. After that I told the lady that I was a walk in and I was there for about 2 hours. She said she was doing appointments in that moment because she was alone. I understood. She's alone and all appointments were booked and there were walk ins. I stood by the door waiting. I could hear laughter after every patient. Some took 5min some 10min. Frustrating. I kept getting skipped. There were 2 walk ins ahead of me on the screen however they weren't there. So I was next for a long time. The other girl finally arrives. She calls someone after about 10min of arriving. By the way the other one wasn't calling anyone anymore. It's been over 3 hours so when she comes out to call on appointments (by the way the people in waiting area haven't been there long) I told her that I'm a walk in and I've been waiting over 3 hours. She replies with yeah we're backed up I just got here but you can go online and schedule an appointment for tomorrow. With a smirk on her face. I said wow! And left. I can't believe she said that after I told her I've been there over 3hours. Unbelievable, I've never experienced this type of bad customer service at labcorp. She should have asked me for my name and said let me get these x amount of patients and you're next. But nope, her solution was to go back the following day. By the way I've never seen these 2. The others were always kind and tried to give the best customer service. You guys need to replace these 2. They have no business working there.

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    Labcorp at Walgreens
    Labcorp at Walgreens
    Labcorp at Walgreens

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    Quest Diagnostics - laboratorytesting - Updated September 2026

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