This is a definite hidden gem of urgent care facilities. My husband and I had a medical issue and our regular doctor couldn't see us for a month so we sought out alternates and we gave them a try. So glad we did! The have an immediate appointment option on line so we took advantage of booking & registering. The waiting room is clean and comfortable and a digital check in. Chaz is working the front desk and is welcoming and helpful. Keeps thing moving and the patient at ease. Dr D.W. (Dr Ware) was great. He talks to you about your condition and is very thorough, listens to your input, and gave a spot on diagnosis without any unnecessary tests and additional waiting. I can't remember the nurse but she was very caring. Sam at the check out desk was a good too. Made sure we got our paperwork I would go back again and if the took patients on a regular basis I'd make the change read more

Waited over 2hrs with an appointment. What's the point of an appointment? My recommendation remove appointments and do walk ins. That way at least honest with patients on the process and wait times Also reviewed other bad reviews and Office Mgr Taylor says the same generic response. It would be great if OM reviews would be a bit more authentic read more

MY APPOINTMENT WAS @2:30PM AND GOT SEEN TILL 5PM!! Whats the point of appointments?? Not sure if PA was new, never seen her here before (Brook) but didn't seem to have a sense of urgency, other patients also complained about waiting hours to be seen. Not cool. read more

My mom was recommended by her regular pharmacy to bring my disabled sister here for a seizure prescription she needed over the weekend since she was about to run out. This urgent care had my mom and sister waiting for around 3 hours. They told my mom the prescription would be sent to CVS electronically and to wait an hour. So after an hour, she went to CVS, and they never received the prescription from the urgent care. So my mom had to go back to the urgent care and everyone there was confused and scrambling around trying to find out about the prescription. Finally they had to write out a prescription for my mom and she left. This place is disorganized. ​I am disappointed with the level of service provided and don't recommend this urgent care. read more

Had better visits to different urgent care centers than here. Waited awhile (an hour in a room) just to be seen for a couple minutes. The doctor was nice and helpful. I just hope while I was waiting the doc wasn't outside chatting on the phone. However, Pros, the office was clean and lady in the front was friendly and got my doctors note. read more

I have been to this amazing clinic a few times in the past 2 years and every time it has been a worry free experience! The Dr.'s are experienced, caring, personal and are not put off when you ask questions! The office staff is friendly professional and down to earth! The front office /reception area run by Chad is welcoming and hilarious! I definitely come here whenever I am in need of fast experienced professional nurturing urgently CARE!! You should too! read more

A great place to waste your time...my partner booked appointment online 5:15 only to be taken into a room after 30 mins and kept waiting for another hour and 15mins .....There tactics is simple clear the waiting area and hold them up in the back room ....if your in pain please go where Urgent Care is Urgent read more

Went in for an xray to check for break. Staff was efficient and friendly. I saw a PA and he was really friendly and knowledgeable. Recommend to anyone. No issues with my PPO. Glad to know I have someplace near home for urgent care. Also they have xray onsite. That's a plus! read more

Most of the staff at Riverside Urgent Care were kind and professional, but I had a negative experience with one employee named Joseph. When I asked about possible bruising under my splint, he responded rudely and made me feel uncomfortable for asking a reasonable question about my injury. He also told me to remove my own splint even though that should generally be handled by medical staff. I appreciated the kindness from the rest of the team, which is why this interaction stood out so much. Patients deserve to be treated respectfully, especially when they're already stressed or in pain. read more

As someone that has been to many Urgent Care facilities in my lifetime I have pretty high expectations. Yesterday I came to this facility for the first time and was extremely impressed with the front office staff at check-in. The quality care I received from the doctor was top notch. They were super busy and I was in and out of there in 2 hours. It is extremely convenient that there is a CVS pharmacy in the same parking lot. I highly recommend this Office if you are ever feeling sick, or get injured and are in need of a doctor that really cares. read more

It was busy the day I went early ago. The receptionist said it wasn't usually that busy. I had an appointment and waited about 30 minutes or so after arrival. The staff were personable and we shared a few laughs. No one likes being in an urgent care office do it helps when staff are nice and friendly. I would recommend this location. read more

This was the most prompt, compassionate, trauma informed medical experience i have had in YEARS. P.A. Ware was so quick, kind and thorough; we were on the same page with symptoms and route of treatment. The office staff was so sweet, helpful and efficient. If i had the option of having PA Ware as my primary care physician, i would choose him in a fraction of a heartbeat! Quality of care was unparalleled. read more

Apparently, reserving your spot online means nothing because I waited three hours to be seen by a provider. It took over an hour past my check-in time just for my vitals to be taken. They do not seem to prioritize people who put in an online reservation and apparently blend your wait time in with walk ins. Incredibly annoying and I tried to be understanding because of how busy they are but I truly don't understand their system. Someone who came far after me, took their vitals after me - somehow got seen before me? Once I got placed in a room, I also had to wait an additional thirty minutes, feeling completely ignored as no one even attempted to peak their heads in once I got seated. Don't waste your time or money, go somewhere else!!!! read more

I went to Raincross urgent care Friday 10-10-25 and they close at 9pm. I arrived at 846pm and walked in at 847pm. I was post op almost 3 weeks for a laparoscopic hysterectomy. My incisions were infected. I was 2 minutes from 845pm when they take their last patient and they wouldn't see me. I was told to go to the ER. Really?! 2 minutes?! I couldn't drive so I had to wait for my ride. I looked for another urgent care and found this one. This is my new urgent care! Friendly staff and doctor that I saw. Waiting room is big and clean. I was there less than an hour. The Doctor (don't remember his name) was friendly, clear on instructions, asked if I had any other concerns, and helped me. It is a little more of a drive for me, from one side Of Riverside to the other, but I will gladly make the trip! Checkin was easy using the kiosk. I recommend this urgent care! read more

Great care, timely, friendly, professional. Everyone from the check in, to the x Ray technician to the doctor who saw me was excellent. They took very good care of me when I walked in with a fractured ankle. read more

Made an appointment online, only took 15 min to get in. Very nice Doctor and nurses. Was a good experience.

I've been seen here many times for different issues. Dustin the PA is kind and patient and thorough in his assessment and care. Chas the front desk has a caring disposition and keeps you up to date on timing of your visit. Janet is a good shot giver! read more

The staff are very friendly , took my son in today samuel was very sweet and care towards my soon would definitely recommend

The type of care went great. The quality of care was good and the office experience was great, very friendly. Fast service very professional made me feel very comfortable one out of 10I highly recommend good job to Dustin, Samuel Stephanie and Chaz, I will definitely go back. And recommend a friend. Thank you guys for your service. read more

The facilities is very clean, the gentleman at the front desk was very helpful and quick! The medical assistant and x-ray tech are amazing! And the doctor, Dustin Ware was kind and considerate to my 11-year-old daughter, she really liked him! He was also very personable and very smart! Thanks to all of you! read more

Came here on a Tuesday evening for my kiddo. Ear ache kind of thing and it took a pretty long time to be seen. We had an online appointment for 6:00, all the paper work completed prior to the visit, and it took about an hour to be seen. The visit itself was fast and efficient once we got in and we were out by 730. Normally I go to the Norco office but it was super crazy over there. Grateful this place was able to see my kiddo and get his Medicine figured out. read more

I brought my wife in for an xray today and I wanted to give a special thanks to Janet, Dustin, and Rubi for the excellent care they provided her. read more

Had a great experience at this Urgent Care! The weekday I visited, appointments were available within 45 minutes. Once I checked in, I was called to the back in less than 10 minutes! Everyone I encountered was very friendly and knowledgeable. No question I asked went unanswered. Very thankful for this experience, because places like this can be overwhelming, especially when feeling under the weather. It's in a great location too, right next to a CVS and grocery store. This made it super convenient to pick up prescriptions that were just placed. read more

Doctors are professional, and easy to walk in . Much better choice than ER when needed !

Hello everyone I am so in love with Riverside urgent care center the girls Allison ,andrea,gabby,they were working the front desk they were wonderful and Chaz he has the best attitude he is funny make you feel alittle more calm when your dealing with being sick and dr Dustin he is the best I have never been to a urgent care as wonderful as Riverside urgent care center thank you all for helping in taking care of my family. read more

I did an online appointment for 10:45, checked in onsite at 10:42. After 33 minutes of waiting and having 3 walk-ins called in front of me, I left. Don't waste your time with these people, because they will waste yours. read more

The front office was very clean and the receptionist attentive and friendly. The assistant was nice but the woman that I am assuming was a doctor looked at the bump on my head very quickly and diagnosed me with something that needed antibiotics. The whole interaction was quick amd it seemed as she was trying to get out. There should not have been a rush because there was no one else there. I am 62 and have been thru many urgent cares in my life. This visit felt strange and a waste of my copay money. It turned out it was just a bump that swelled. I put ice on it and next day it was gone. I never stopped at the pharmacy to pick up the antibiotics that she prescribed me Because something didn't feel right with her diagnosis. read more

Two weeks ago, I took the grands on a treasure hunt looking for painted rocks. They wanted to take their scooters. Why not!? Nana's been riding with them since they were big enough to walk so naturally they wanted me to grab one of their razors. They had a blast! On the way back, a tiny curb "hit" Nana's razor The grandsons thought it was awesome to see Nana go head over heels and get on the scooter and keep riding. Little did they know I was simply trying to breathe... my ribs hit the handlebar pretty hard and the razor itself smacked the back of my calves with such an intense blow that the hit left the biggest hematomas! I hurt even more this morning ~ two weeks later. So, I headed out the door at eight for an urgent care to get an x-ray on my ribs. I kid you not, from Temecula to Riverside I stopped at 7 - SEVEN urgent cares before finally scoring a new one in Riverside. The UCs either didn't have an x-ray technician for the day or you had to make an appointment to be seen. I had no idea they're now using UC as if they were a primary care office. Say what??!! Riverside UC was awesome. I was greeted by a very friendly office girl with a beautiful smile. After filling out the paperwork, and having Ins. confirmed, I was escorted to the back pretty quickly. A consult with an incredible kind and caring PA/Dr. (I'm really not sure), and x-rays with a very kind and gentle murse (male nurse) who also gave me a pain/anti-inflammatory pain less injection, it was confirmed yes indeed, I broke my rib! ‍... rest was the order for the day/weeks/months (??) along with even more meds... I'm grateful it's spring and I can enjoy our beautiful SoCal weather There is always something to be grateful for! Thank you Riverside UC! read more

I came in last week with a sprain ankle with my toddler!! Staff was so attentive! Staci my nurse was so sweet and even watched over my son while I got my X-rays done! I left in crutches, I came into the clinic feeling overwhelmed but I was treated so well I stopped stressing got the answers I needed and was happy when I left.. crutches and all! read more

N.G front desk terrible customer service There was an older lady that needed help checking in using the kiosk and asked for help and they didn't even bother getting themselves from the chair and the lady after standing for almost 15 min just left. My experience was even worse when I came in there were only 5 people ahead of me and I had to wait from 10:30 to 12:11 just to get checked in. Ended up that the link was sent to the wrong number The PA there is great but customer service experience is terrible. read more

This place is a joke. The checking system is horrible. When you go to check in at the kiosk the first one does not work then you have to go to the second one and it sends you a link to your cell phone. When you get the link to your cell phone you have to take pictures of your ID and medical card and then it does not go through. Nobody is up at the front desk to help you out, so when you flag someone down they do try to help but then say we don't know how the system works. The only person that knows how to work on it is at lunch and they tell you to can come back in 30 minutes. There was already like 12 people there and my son did not feel like waiting all day just for some antibiotics. We left and went home to self medicate. read more

I just love this urgent care for so many reasons.... super clean, not much of wait time, very caring Staff ... I just love Sandy the medical assistant and Janet the X-ray gal... they have such awesome personalities making me laugh that I actually felt better after being there only a short time. I guess it's true ... laughter is the best medicine!! I'm wondering if I can just come here from now on ... forget my primary physician. read more

Honestly best experience I've had in awhile. Provider was very through in the exam and explained everything in detail. Great attitude also very refreshing to see! read more

Came in a little before closing. The staff seemed to be in a rush, obviously I was the last walk in so that must have annoyed them. The PA was very attentive and nice but the medical assistant was a little rude and just wanted me out of there: tested negative for strep to which I tested again the following day at another clinic and was positive. If it wasn't for the rush I wouldn't have had to pay for two office visits to get treatment. read more

This is a great place they take insurance no copay I walked in yesterday with intolerable sinus cough congestion issues. Dr Mike had Janet give me a shot of steroid and got me on z pack and today I'm a new man. I'm very thankful for this place!!! read more

By far a well managed facility. You don't get to see a doctor typically but the follow up is considerably better than most urgent care facilities read more

The best urgent care visit I've ever had. Staff was wonderful and listened to my concerns and answered my questions. Shout out to Brianna , Taylor , Janet and Dustin. Very efficient staff read more

Went in not feeling good at all felt like I got princess treatment everyone was super friendly the office is probably one of the cleanest urgent cares I've been to in the area and they stay open pretty late!! I just want to say thank you to Taylor the manager Staci the hydration nurse sandy the nurse and a big thank you to Dustin the PA this is definitely my new go to urgent care great care quality for sure !!! Got and iv with out even having to go to the er that probably would of took well over 8 hrs wait when I was seen checked in and an iv with in maybe 2-3 hrs wonderful I must say thank you again!!! read more

Even with a online check in, time is over an hour wait after the scheduled time. I wouldn't suggest depending on the system, waste of time as I scheduled my lunch break and ended up leaving. Not the first time this happened. read more

My son has type 1 diabetes and I'm constantly worried for his health. Any time I've had to visit I'm always met with a pleasant and cheerful attitude from front office staff. Gizelle is such a doll! And Dustin is absolutely amazing!! He always listens to my concerns, provides feedback and suggestions for things to do at home. It's not just a "here you go be on your way NEXT" type of place. Each and every visit every staff member from check in, to vitals to the provider is not only quick and thorough but very professional and always puts my mommy worries to rest. The check in is smooth, you're not forgotten in a room forever and the facility is always clean and clearly sanitized. I HIGHLY recommend this urgent care and can't wait to transfer my children to the primary care section of this establishment. read more