Could there be a worse place? Customer service is non-existing. Its completely garbage.

This is my go to location when given a choice. They are conveniently located, never a long wait and always professional. However, regardless of the location, Quest Diagnostics Customer Service is the best. When you are sidelined with an unexpectedly large lab bill that insurance won't cover, they do everything they can to help. This includes reaching out to provider's office and putting invoices on hold - multiple times - so you can work with providers and insurance to resolve. Their website makes paying invoices quick and easy and as long as you are paying something, they don't threaten you with collections. read more

My appointment for my blood test was handled efficiently and easily. Nurse Sandi was professional, kind, and skilled at her job. The checkin system was contactless and I was seen within 5 minutes. read more

Scheduled a Saturday appointment at 10:15. When we arrived they were doing first come, first served. People have been waiting over an hour...some waiting in the rain. Only 2 people working. Not a good situation at all. We will definitely be looking for a different place for lab work. read more

Scheduled an appointment for lab work on Saturday at 11:oo. I arrived on time upon entering the small waiting are had about a dozen people waiting ( not social distancing). They use electronic check in, after checking in it asked if you were going to wait inside or out. I said outside which they replied that I would be notified by text. After approximately 15 minutes I received a text to return to the waiting room. A doctor had opened the door to call another patient and told me to have a seat that someone would call my name. After another 40 minutes and no one had called my name I went up to the entrance door and spoke to young woman explaining the situation. She said I must have been outside when they called my name. I informed her I was not. That I had returned to the waiting area immediately when I received the text. Then she said I called your name 3 times and you did not answer so now you have to go to the back of the line. This is a small waiting area, I am not hard of hearing and I was not on my phone. I was finally seen 1hour and 10 minutes after arriving. Their systems for managing patience is horrible. The tech doing the blood draw was very good. read more

I had to go in for a drug test for pre-employment and when I arrived, their entire system was down so they were forced to do everything by hand. The lab technician was sick and coughing all over everything. I got sick because of her. My lab results ended up coming back inconclusive, delaying my start day. The place was very gross and seemed like a prison laboratory. I wish I could give negative stars. read more

I would not recommend this location. Try another one or find a different lab. They are, in my opinion, not professional. We scheduled an appointment and showed up on time during the day, and there was nobody there. We waited a long time and even called the phone numbers for Quest and nobody answered, and we couldn't even leave a voicemail. read more

The employees here are rude and could use just a little bit of customer service attitude, starting with the front desk employee. Everyone looks like they hate their job and hate where they work, no one smiles and no one has a good or positive attitude. The wait is ridiculous, sit for at least an hour before they call you back, if they even do, and if you ask for a wait time estimate, be prepared for even more attitude that changes your mood as well. Kids came out front from the back crying, and adults were noticeably unhappy in the front with the wait, disrespect, and lack of communication. read more

I went this morning to have blood drawn after having gone 6 years without doing so. I am pretty anxious about blood draws anyway so having gone so long without made my anxiety worse. I only had to wait about 3 minutes past my appointment time. I was talking to a nurse about feeling a bit faint and she moved me to a room where I could lay down instead (and not have to see the blood being drawn). Misty G. was my nurse, and she was excellent! She answered my questions with a positive attitude and expertly went through 9 vials in less than 2 minutes. She made this process as pain-free and quick as possible. I would definitely return to this location and ask for Misty. read more

This Quest location is staffed with friendly and professional phlebotomists and pee collectors. We had no appointment, they had a packed waiting room and we were out in 30 minutes. That's pretty impressive. I will definitely return to this location. Top notch. read more

I made an appointment online for Cardiologist requested bloodwork. My doctor's office did not give me orders, said they would contact lab. Lab's website says to come in whether or not you have papers. I made my appointment and recieve an email confirming it. I got up early on a Saturday and did my fasting thing. They had no idea why I was there. I have to go through all this again. Why didn't anyone contact me to see why I was coming if they didn't have doctor's orders? See what happens when I don't get my morning coffee????? read more

I went here for an appointment on Saturday. I opted to use the feature where you can check in from your car and wait. My appt was at 10am. I got a text at 10:09 saying it was my turn. I walked immediately inside (probably about 30 seconds). I sat and waited about another 20 mins. I noticed other people getting called back before me. I approached the lady and she rudely said "we've been calling you over and over. Now you'll have to be a walk-in" It was a blatant lie because it took me less than a minute to walk inside originally. Then when I finally got called back they looked at my order and said they couldn't do it. They said I had an order for spinal fluid (another lie. I only had bloodwork ordered). I left and went to the quest in Murphy a few days later. They looked at my order and told me that other location was being ridiculous and apologized for them. They did it with no issue. Do not go to this location!! read more

Unless you have an appointment, good luck being seen in a fashionable amount of time. Staff is on edge. Waited 2 hours to get blood taken.

Made appt online, was supposed to receive confirmation email but didn't. Had to cancel appt but didn't have confirmation # so I called. Got long recorded message, at the very end when I was going to leave a message that I had to cancel appt, somebody picked up the phone and hung it up! See ya. read more

Rude, uncaring, and completely unhelpful. Apparently they can not tell whether your doctor has faxed in an order, or they don't care. Refusing to call your doctor to re-fax your order is their m.o. Will never use this sorry excuse for a lab again. read more

Phenomenal! My daughter has a bona fide phobia of needles because of a bad experience when she was three. She usually screams and has to have people holding her down. Jamilia was AMAZING! I can't say enough about her! She was so calm, knelt down to my daughter's level and walked her through some deep breathing, kept her calm the entire time and established trust with my daughter - something no one has ever been able to do. We will ALWAYS go back to this Quest as long as Jamilia is there!!! read more

I just went there to have my girls blood drawn for surgery and being in the body modification industry I do know a little something about universal precautions and cross contamination and this place is disgusting.... the lab rat whatever his name is decided to put gloves on before finishing paperwork touching everything it seemed like including his own gloves all over.. didn't wipe anything down or prep anything... and when confronted about it all he did was get a disrespectful attitude.... forgive me for caring about my girl.... I remember I time in life when people gave a shit and took pride in their work..... sad sad day.... please educate yourself to protect yourself.... read more

I had one of the worst experiences at any medical office I've ever been to, today at this quest diagnostics location. Today I walked up a little to the check in a little before my appointment was due to begin and was told to fill out a short sheet of paperwork by a worker named DeAngelo. After 20 minutes had passed and everyone in the lobby had already gone before me, I checked to see what the hold up was, and he forgot to have me sign in. Unapologetically he said he'd call me back in a second. 5 minutes later (not a second) he calls me back and has me empty my pockets and give my sample for a drug screen. Then he tries to apply sanitizer to my hands. I refused considering the agents in sanitizer cause neurotoxicity, cancer and kill the good bacteria on your hands. After I collected my things he then told me to wash my hands and again, I refused because of the same reasons as the sanitizer. I would've been happy to wash my hands with hot water and regular old soap, but not the triclosan filled soap they had there. After I refused he said he would deny my sample if I didn't do it. I asked how washing my hands could possibly affect my sample, and he had no other answer than "this is a process". Considering I really needed the job I was taking the test for and he was forcing me, I complied. I used tissues/hand towels every time I opened a door and he saw this. How does me washing my hands or not, affect him, especially considering the sanitary measures I take? This guy was ignorant, rude and single-handedly ruined my experience at Quest. read more

I had a great experience having lab work done here. I made an appointment online, signed in when I arrived, and there was no wait. The nurse, Ernestine, was professional, extremely competent, and kind. read more

Horrible customer service. Employees have very negative and couldn't care less attitude. Little bit of empathy can go a long way

My 15-year old daughter has had to get blood work dome monthly for acne medicine. We always go to Quest. It is an outstanding office! We never make an appointment. Even on a Saturday, the longest wait time has been 10 minutes. Typically, we sign in and have blood work done immediately. The staff is courteous and gentle. When I have a balance due, I can pay it at the kiosk where my daughter is and don't have to go to a general checkout register. I absolutely love this location of Quest and will continue going. read more