WOW, 715am there were over 30 in line before they opened. I'll tell you they face a system in…read moreplace because I was our by 830am. The tech that drew my blood was super friendly and the gal at check in wasn't bad. I'll try another location that isn't as busy.

We took my mother inlaw for her appointment. Her doctor ordered some lab work for her. We decided…read moreto go to this location since it was on the same floor as her doctor's office. We arrived and I signed in with the Ipads on the counter. We arrived at 11:00 a.m. It was 2:00 p.m. and the workers kept announcing that the system was down. After a few of their announcements, they placed a clipboard on a counter and stated,"if you have printed orders from the doctor, sign in on this sheet, and they placed the clipboard on the counter where the Ipads were located. People kept coming in. There was a young blonde hair young girl sitting on one of the desks. As more people walked in, she stated," our system is down. Its getting close to 3 and we will only take the patients with an appointment. "It's close to 3 now and we're prioritizing appointments only." I waked over to the counter. I informed her that we had arrived at 11 and that we had signed in on the IPads. Then this is what she replied. "It's close to 3 now and we are prioritizing appointments so you can choose to leave because we're not taking any walk in's. I asked her, "So you're telling me that we've been here since 11 a.m. and we're not going to seen? To which she replied the same thing, like a broken record, It's close the three and we're prioritizing appointments only.... I then informed her I had already heard her state that and I proceed to ask her for a supervisors name and number. She replied, ok and handed me a sticky note with: Amanda (818) 482-4967. I have been dialing this number and no one picks up, not even an answering machine. What type of people choose a job to work with the public but don't know how to treat, greet or help the public.

The best. Ive been coming here for years and im still very happy with my experience here. I walked…read morein today (its a Monday today) at around 11am and there were only like 3 people in there with me (only 1 when I walked in then 2 or 3 more while i was waiting). I was scared it wouldnt be the same anymore for me when I switched out insurances to my EPO insurance with my job, but when I called they easily told me they accepted it without even having to run anything and when I got there the wait was extremely fast, the process was extremely simple, the place was extremely clean and with nice aesthetics, and Jessica the NP I saw this time prescribed me exactly what I hoped for and needed (she didnt just give me basic amoxicillin, she went above and beyond prescription-wise to cover whatever possible current bacterial sickness it was i have (bad cough for over a month now) by going a step above and prescribing augmentin and im extremely happy with that decision because 1) she actually looked at my history and asked me what autoimmune condition I have and when I told her one of them is sjrogens (yes I have multiple lifelong autoimmune conditions now induced from prior years of intense stress, I came out with several long term conditions that affect me ever since some intense periods of stress for several years from like 2016 and onwards) she said the augmentin would be less drying for me so I really appreciate that she looked at all angles and initiated taking this into consideration, and 2) it will cover much more strains than pure amoxicillin which will prevent me from taking an antibiotic that may not kill what I have and we all know that taking antibiotics that wont do what it needs to do causes a whole other bunch of unnecessary problems, so im glad she wasnt stingy/playing it too safe or basic with the prescription like how alot of other providers may be at times) and I quickly left with exactly what I needed. They also have Xray machines there in case you need any diagnostics like that and the only ones they dont do is XR skull ot XR abdomen. My copay only ended up being $15 and im so so so freaking glad I have a place i can still go to now for a great urgent care experience if I ever need to even after the stress of switching out of my insurance to another one, so im super relieved and appreciate Advanced Urgent Care of Pasadena so much. The girl that picked up the phone was super sweet (i love that she would call me Hun hahah and she was so helpful and nice, she also would initiate giving me important info that would prevent potential headache that could be avoided too like telling me that they would close earlier today at 3 because of memorial day which i appreciate), the guy at the front was also super nice, Oscar the XR tech who took my vitals was nice, and so was the other sweetheart who also escorted me out of the room (another nice girl, I think she had glasses on). I didn't even have to do anything for checkout. It was the fastest visit ever and I got 100% what I needed. When I walked out it was only like noon sharp but I will say that it got way busier between the time that I walked in at 11am till when I walked out at noon. The waiting room was about at least half full when I left, so im guessing maybe like 6+ people, but still looked quite manageable and like i said the place is so nice the wait just doesnt FEEL long even if it does end up being a little longer. They are fast, efficient, clean, the providers give you what you need, and most of all, they easily have accepted all my insurances even after switching to EPO. Went to the pharmacy after to pick up my med, super cheap, like $6 for the augmentin. Even cheaper than my prescription nasal spray !! Lol. Thank god for this place

Sharing my experience and perspective in hopes that it helps others when deciding on an urgent…read morecare. Why I chose this location: This urgent care is about 20 minutes from me, but I decided to come here because I saw that it had a large number of very positive Yelp reviews. The Pasadena location was also a plus. Maybe this was a naive assumption on my part, but I felt that going a little farther to Pasadena might give me a better chance of receiving a higher level of care. Overall, my experience was good. The front desk and billing staff were kind, informative, patient, and efficient. I was in and out within about 1.5 hours, although I did arrive early in the morning. The NP and other staff were professional, and I really don't have anything negative to say about how I was treated personally. A couple of things I think could be improved: The facility and exam rooms felt somewhat outdated. This is obviously cosmetic and doesn't necessarily reflect the quality of medical care, but based on the location and reviews, I expected the environment to feel a little more updated. Being updated just makes me feel safer knowing the practice cares about their equipment and environment. To me everything starts with foundation. More importantly, although the provider answered my questions & provided me meds needed to relieve pain, I left feeling somewhat medically dismissed regarding the reason I came in. I understand that an urgent care provider can't give me a definitive diagnosis without the appropriate testing, and I wasn't expecting one. However, I came in because I was experiencing significant pain and symptoms that concerned me, and I was hoping for a little more curiosity and collaboration in figuring out what might be going on. Even if the answer is, "This is outside the scope of urgent care," I would have appreciated more guidance on what type of doctor I should see next, what symptoms I should monitor, and what testing might be worth discussing with my doctor. I wasn't looking for an immediate diagnosis - I was looking to a medical professional for guidance on how to appropriately take care of myself and determine my next steps. Overall, I had a good experience operationally and everyone was professional. I just wish I had left feeling a little more heard and with a clearer path forward.

Great service!!! My wife had an appointment for the next day but the technician was able to fit…read moreher in a day earlier which resulted in my wife not having to fast the entire next day. Thank you to Janice for your help with our issue.

The stoopid location at Walgreens (310 S Lake Avenue, Pasadena) that had *NO* line arbitrarily…read moredecided they *don't* take walk-ins and made it official by just printing and taping a paper sign to their sign saying no walk-ins and direct you to Labcorp (who also sucks) on 960 E Green St, Pasadena w/o sharing that it is Suite #290. I get there and the queue is out the door. I do the walk-in check-in and it says a 3 hour wait. If there was a rate that was below dog crap, it would be warranted.

This place needs some serious organization. From having someone help people at a kiosk for check in…read moreor better yet get another kiosk. Another thing is a lot of walk ins were seen before people with an appointment. I had to wait 2+ hours to get blood drawn. This facility needs to be ran more appropriately. And there is accessible water in this unit number. I was looking at the elderly waiting with me and it's terrible that there wasn't accessible water. Overall, I do not recommend a place that doesn't take care of its patients, show a little compassion for elderly that are trying to check in on the kiosk. This place is horrendous. I would suggest going to the Quest in Arcadia which has much more workers, bigger facility and you get in and out of there according to your time of appointment. In fact I was seen about 45 minutes before my appointment time.

Excellent experience. Marcela helped me with my labs. She was wonderful. Kind. Gentle. Warm. I…read moreenjoyed my conversation with her during my process. Thank you so much for also being gentle while drawing my blood. I made an appt online 5 days prior to my appt. I do recommend making an appt here. Bring the physical paper of your doctors lab request with you, along with a credit card. I arrived a few minutes prior to my appt time. Checked in at the kiosk with my insurance card and drivers license. I was called in immediately on time for my appt. So easy and awesome. Thank you

I'm actually surprisingly ok with how things went here. The nurses come in your room way too much…read morebut they're on a serious regimen they have to follow ensuring you're okay post op. You're provided with a Medela Symphony which for pumps, is best in class. The NICU had mostly wonderful loving souls, really after weeks of visiting NICU shift after shift, only 1 of over a dozen nurses we met didn't seem to be sincere. The rest were just angels on earth caring for at risk babies. The food actually wasn't as bad as usual at hospitals you just have to navigate carefully LOL. All in all, I felt the maternity ward and NICU was warm and friendly. It was easy to park and go in and out of the hospital. Now the bill. It's exorbitant. I think 2 weeks of NICU was $479,000 LMAO I mean they have to just make this stuff up. Like there's a bowl of really horrible numbers and that's the one that got picked for me. I cannot fathom how someone without insurance can be faced with such a bill. But I digress about our healthcare system. Dr Greer and Dr Kaiser took great care of me and were super understanding and empathetic. Cathy in the NICU was a superstar human being. The hospital is beautiful and I felt cared for.

Care quality was poor. Took 8 hours to go from ER to being moved into a room…read more Took 2 days to get an MRI. They only have one MRI machine!! Nurse care was generally positive. Room was comfortable.

My partner saw an in-network doctor for labs. My partner then received a bill from Primex for…read more$500+. Surprise medical bills are against the law. Our insurance company worked to get it fixed, and we thankfully didn't have to pay. My partner's physician was surprised. Not OK.

I used this lab at the referral of my Pulmonologist down the hall. After two weeks, 25 minutes on…read morethe phone, and two "bad" faxes to the doctor, I cannot give this lab anything but one star. I am not sure why on earth the pulmonologist would refer to this lab. There is a lot of competition and this place is definitely not rising above.

Hi im writing this to give more than 10 stars for best service from Miranda I really appreciate…read moreyour help and how nice your doing your job highly recommended to be served by Miranda thanks

Do not go to this location The workers are rude…read more Sit here watching them being unhelpful to especially elderly Do not help just tells people to sit and wait & by deflecting just push off people by saying it's a long wait & you can tell they have no motivation to keep it moving along Other locations they keep it moving Here they just have the mindset to work slow because they are clocked in & don't care to keep it moving

Permanently closed. Called to verify. They are now at 925 S Garfield Alhambra. Across the street.read more

I found this place because the Sun Clinical @ 925 S Garfield Ave Alhambra about only 1-2 minutes…read moreaway from it was closed for lunch from 12p - 1p, and they had a sign out saying this location was open though and that the lunchtime of this location would be 1p - 2p. So it still being 12:30p I rushed over to this location and they were thankfully still there. Super fast and easy experience, friendly lady in the front who drew my labs. As long as you bring your ID and your insurance card and hand it over you're ready to go. An abundance of parking both outside @ ground level and in a lower structure as well, the entrance might be hard to see since it's kind of tucked away in the back but I posted it in one of the pics in my review. Good experience and helped me save time today when the other place nearby was closed for lunch

I do not understand the plethora of negative reviews. I've never been treated with anything but…read morekindness and professionalism at this location. Employees are friendly and welcoming. I'm wondering how many of the complainers are those who didn't make appointments and had to wait an extra long time or perhaps have confused this location with another. I've been coming here for over ten years. Never an issue. Thank you to Quest Staff. Know that you really are appreciated.

Do you like being treated like human cattle? Ever think our health care is too good and you want…read moreto get back to an impersonal garbage treatment? If so, this is the lab to use! If you check in on the walk-in, the automated system will help affirm your bad choices by telling you it's a 3 to 4-hour wait. Did they mention there is only paid parking? No? Well what makes you think basic human civility is something to be desired. In actuality the wait is only *hours* but the friendly front desk tool will tell you it's really only 30 minutes with a smile. It's really hours you cattle, now Moo!!! Apparently this kind of treat-you-like-worthless-carbon-with-a-pulse is a shared corporate value across LabCorp. Do you have a shred of dignity or self-worth? Then don't come here as it will be assaulted. On the other hand, if you've got those glazed-over bovine-like eyes and just want to chew the cud while the paid parking fees roll up, then "Heeyah! Mooooove doggie!" Get your I-deserve-bad-treatment self-esteem over here and bring the entire herd. Disquality and Inconvenience are jobs 1 and 2 here.