Make sure you have an appointment. Don't attempt to do the standby waitlist. They will not call you from it. Otherwise very smooth if you have an appt. read more

Shoutout to Marissa. Great phlebotomist. She listened, she did it with one stick. It was quick. Painless. My veins roll and I often get stuck multiple times by multiple people. But not this time. Ask for Marissa. Also excellent - my 11 am appointment was spot on. Marissa called my name at 11 am on the dot. I was out the door nine minutes later. Thank you Quest of Montebello for respecting my time. This is my second Quest experience...Marissa drew my blood then too...that's why I know she's consistently friendly and consistently efficient. Check in was easy. I received an option to check in by text. Which I appreciate but I had already checked in at one of two kiosks in the waiting area. The place was busy with lots of people at 10:45 am on a Tuesday. I have always made an appt thru the Quest website. But they do take walk ins, tho from what I observed, I recommend getting an appt. Plenty of free parking. Quest shares the lot with multiple businesses. read more

It's difficult to make appointments on line which is the only way to contact them . It was an emergency lab request from my Dr.

Nurses were all fine etc. it's the company that completely screwed me over. I was sent here from an urgent care for lab work. Was told it'd be roughly 200, without insurance. And they had listed in red option to discount for said lack of insurance. Was never pitched any payment plans or aid. Ended up costing me almost 700 dollars for a blood draw and peeing in a cup. Super helpful for low income etc. read more

Poked me 4x with 3 different phlebotomist and still not able to get any blood. I was bruised for 10 days.

This facility gets a 5 star rating. The process is so painless, from making the appointment to the needle stick. With the Quest app, you can make an appointment. Choose your location, choose your time. If your desired time is not available, you can select another location. The Whittier location on Whittier Blvd is also a tried and true facility. The check-in process is super easy. At the kiosk, answer a few questions then scan your id both sides then your medical insurance card both sides. Have a seat until they call you. Marisol did the stick so easily that I barely felt a thing. In and out in less than 15 minutes. Which was even before my scheduled appointment time. I highly recommend this location. read more

Came here for a quick blood test per request of my MD. Scheduled online via the quest website (make an account otherwise you'll have troubles booking an appointment). Checked in via the text message link sent to my phone hours ahead of my scheduled 2:50pm appointment and was out by 2:58pm. The individual drawing my blood - Maribel - was personable, and made the entire blood draw effortless. No pain and I hardly felt the needle! read more

The staff here are awesome! Nice people that really know how to keep the "bee sting" needle almost pain-free feeling to its lowest, as I am not so good at dealing with getting my blood work. Great Job! My confidence is actually back :) read more

This location deserves a shoutout. I came back to this location in 2 years and it is the same consistency. I did not have an appointment so I put myself on the waitlist, only waited about 30 mins even though the room is filled with other patients. The techs take patients in and out and they are very efficient, friendly and professional. Most important they know what they are doing. Again, I have small veins and Marlene who has been there a little over a year got it on her first tried and I barely feel any pinch! Thank you to everyone who put patients first and worked diligently getting us in and out. read more

Every time I go to an appointment at Quest , the girls are so rude as if they are so unhappy. Why not find a job that work with you . What really bothers me is how the elders get so mistreated, so hurtful to see that . It happens every time I have to be there and it doesn't matter what office I go to! read more

Covid time in 2020 So many places that dont off drug testing and Quantiferon testing (tb testing via blood). Good location Yes closed on weekends The Quest website and what's on Yelp differ. Tip, all calls are automated, will not be able to ask questions to a real person Nice and quick staff Walked in without appointment, no issues Only wished they opened at 6 am instead and to 530 pm for those who work, cannot meet time frame unless taking work off. read more

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Worst location ever. I've been waiting as a walk in for 4 hours. When I first arrived they said it would take an hour or so. I can't believe they would let me wait this long. So so sad. I needed to be fasting for my tests and it's not 1pm. I arrived at 8:30am. This is worse than being at the Emergency Room. Never again will I come here. read more

Took my mother for her appt today so glad I went with her, some of the staff is very rude -- Quest you need to do better. Thankfully the tech that took my mother's blood was friendly and efficient. Your check-in devices are a great idea in theory but make it difficult for elderly people and people with disabilities to use them. People shouldn't be left to wait confused. It would help if you had a receptionist available to assist at all times our elderly deserve better treatment. The quality of patient care needs to be improved tremendously. read more

CUSTOMER SERVICE SUCKS!!! Terrible process and rude workers!!! Went to drop of a urine specimen for an elderly relative. After signing in waited over 3 hours to hand over the specimen. THIS IS UNACCEPTABLE!!! Especially the rude technician. AVOID THIS PLACE and go to a different facility. They are supposed to be helping the community NOT hindering it. read more

I was in last for blood work. I'm usually not very good at having this done. I was fortunate to have Marisa as my nurse/ Tech, she made it a very easy process. Marisa has a great personality and a very caring attitude. Thank you, Quest for hiring great people. Sincererly George G. read more

Surprised at the rather low rating for here, but as a first time patient I was pleasantly surprised with the promptness and speed of service I received. Had some blood and lab work ordered by my doctor taken care of in 10 minutes. The nurse was attentive and asked to make sure I was doing ok while being worked on. Nothing to complain about, just a quick professional lab service done well. read more

Walked in with my mother and good thing I don't let her go alone. Seems like these people in customer service positions have completely missed any training required to hold the jobs they should be grateful for! I witnessed how poorly the customers here r treated by the big girl they have at the front desk. The older lady that was ahead of me In line tried explaining that she didn't know how to use the check in things they have in the reception area but couldn't even get a sentence out as this big girl kept speaking over her . Luckily someone from the people waiting helped her. read more

They hospitality is non-existent and have no time to answer any questions. If you are looking to ask a question you have to be able to catch one of the employees coming out of the rooms. read more

Horrible service. I came in with an appointment and was a lil earlier and they made me wait two hours instead taking me in a bit earlier but took all stand by aka walk ins rather than appointments that were waiting. The worse part walk in line was only an hour instead of making me wait for two hours. Will be taking this up to corporate read more

I'm not the one to write reviews but I'm this case I feel I need to. As a Registered Nurse I always treat my patients with kindness and respect. I've been to this location other previous times and have never experienced an encounter like I did today. Phlebotomist Sonia was very rude to my 2 year old son and me. I feel there's always a way to speak to people specially children, and that is something this lab tech lacks of. When drawing blood from my son as likely with every children he moved but I also felt that sonia was not doing a good job, keep in mind I'm a nurse so I know how it's supposed to be done, so I requested another person to try and immediately she responded "well he moved you didn't hold him right" I did not argue with her but just requested for someone else to try. The site were she tried drawing blood is swollen. The other lab tech was so much better she was talking to my son and giving reassurance all the time. Unfortunately I won't be going back to this location because phlebotomist like that shouldn't be working. read more

Horrible wait times, arrived 15mis late just to drop off a urine test, they literally said we cancel your schedule you will have to wait or make another schedule "ma'am I just want to drop of this test that's all I need" nop, had me wait for 2 hrs so they could get this test, RIDICULOUS WAIT TIME FOR THIS PLACE read more

Had my mother's number called but the lady in charge of the floor took it back saying they are close to closing in 30 minutes so they wanted to close up. What the hell? Even the nurse was confused because they were ready to do intake. I have never been so disgusted by the laziness and inconsiderate tone with which they approached the situation. read more

In looking at the previous comments about Quest Diagnostics I notice that these cannot possibly be regarding the location I went to which is their Montebello location on Via Campo. I know this for a fact because this location has only been open six to eight weeks. It has been a rather busy day for me running around having had an earlier doctor's appointment in Whittier and with general chores. I was running late and literally arrived 3 minutes before their posted closing time. Mind you I have to use a walker to get around so when I'm running it's actually at a snail's pace. How fortunate that being as late as I was I was the only patient there. My phlebotomist quickly checked me in seeing that I was mobility-impaired and asked me to meet her in room number 6. I was literally in and out of there after having my lab work completed within 5 minutes. Everyone was very friendly and helpful and took great care of me opening all doors making sure that I was safe while leaving their establishment. I am extremely pleased with this location of Quest Diagnostics and look forward to returning the next time I need lab work done. read more

Came in as a walk in to bring my daughter for blood test. I wasn't able to schedule an appt as this was last min test requested and the next available appt is not till Friday and I won't be available. Anyways I was turned away at the door. Apparently the lobby was at full capacity "at the moment" and they weren't accepting walk ins "at the moment". Online it states that they accept walk ins. I don't understand why they didn't just let me wait outside till it was my turn. What a waste of time. I drove out there for nothing. read more

Quest's newest location on Via Campo at Garfield in Montebello is convenient to the adjacent 60 Pomona Freeway, and is completely digitized. You can make your appointment online, provide your info, and when you arrive for your appointment you don't have to sign in the old fashion way with pen and paper, you use a touch screen with a code number provided when you made your appointment that you can scan or enter manually, or enter your name. A screen tells you who is being served and how long, how many minutes until you are called. Everything moves along quickly, there are numerous testing rooms, bathrooms, and lab techs. The waiting room is spacious, clean, modern, and pleasant. Much more sophisticated than any other lab I've been to and I've been to plenty. The future has arrived. No need for magazines, you are in and out in a breeze. You don't even have to wait to see your doctor to get your results, they'll be ready online in a few days. read more

How does a business never answer their phone?? It goes to voicemail, and a message says they have not set up their mailbox yet. Really??

I've been calling this place for 2 days now and they just let the phone ring or hang up right away. I've been waiting for my results for 10 days now when they said it would only take 3-4 days. I get that their busy but to ignore the phone or just hang up is unprofessional. Now I have to drive over there to speak to them when I could of only taken me 5 min through the phone read more

I'll keep this short ... went in at 1:15 for my 1:15 appointment. No one at the front desk. People just checking themselves in on the electronic device.... I checked in, sat down. Waiting room jam packed - about 30 people, kids crying, etc. After 15 minutes of waiting without being called, I go up to the desk since I see a clerk there helping someone else. I ask her when I will get called if I have an appointment. She has someone else's medical card in her hands, asks me for my card and paperwork. So I give it to her. She gives back their card, and tells me to go in to room 3. (without my medical card) I thought - how long would I have been waiting had I not gone up and said something!?!?!? definately unorganized. I go in to room 3 and wait a few short minutes. The phlebotomist brought me my card and was kind and did her thing. I need a urine sample so I go to the restroom to do my business. AFter doing my business - I notice there's NO TOILET PAPER!!!! REALLY?????? Gross. Who's in charge of the restrooms!? Needless to say, I won't be going back. read more

Excellent and quick service, social distancing and COVID precautions implemented.

If i could give a minus on a eating i would! Horrible front receptionist lady.....HORRIBLE i cant believe she is the greeting person representing this company! I will be getting her name and calling the corporate office. She was not only rude to my 7 year old grandson who was scared to give his blood for tests,but she wouldn't let his Nana come in with him, i was pissed!! Her customer services are a joke . Horrible front desk lady and ANSWER you phone please!! read more

First time I waited 3 hours without an appointment however, they took other walk ins that arrived after me. Second visit, I HAVE an appointment and still waited over an hour. read more

If you need to get blood work. Do yourself a favor go to the La Serna location in Whittier. Friendly and fast. Best location in my opinion. read more

Had one of the worse experience with of the workers there. Went there to draw blood. And one of the nurses maybe intentionally kept pushing the needle in my vein deeper while blood is already being drawn. Afterwards blood was all over my arm. My arm was bruised very badly never had it happen before. She was very rude and giving me attitude for no reason.It was painful and i was scared because I had to draw blood 3 more times that day. Luckily another nurse which was helpful helped me for the rest of the test. I could catch her name nor her face because of face mask. But becareful. read more

They are the worst they still have the 433 4th St office on there locations. I went there and waited for 30mins then went and ask an other office that was open. They notified me they had relocated to this office. The building still has there information on the outside and on the door. Now I have to wait 1hour to be even called up to give them my information. And now I have to wait another 20mins to be called in. I should have been done by now. They need to update there locations and notifying the Doctors office too. When I left the 4th St office there was 6 others waiting to get there lab work. When I told the lady at the desk that they need to up date there information she was very very rude. If you count the hole time at both locations I have been waiting 2hrs 30mins. This is the worst I have ever been treated by them. read more

Arrived on time for my appointment and was seen within 5 minutes despite a situation involving police and FD. Gladys S was my phlebotomist and she is the best I've ever had! Didn't feel a thing and on top of that she was the nicest person! I don't usually get excited about submitting blood but I will definitely go out of my way to come back to this location the next time I have to. read more

If I can give this place 0 stars I would! I took my 4 year old to get blood drawn today and as expected my son was crying. The nurse drawing the blood started screaming at him "THERE! THERE! THERE!". To begin with if you can't be professional and patient you shouldn't be in healthcare. & to top it off she had to stick him 3 times and still had a hard time. read more

Gladys!!! You are the best phlebotomist I have ever had!!! She is very patient and rook the time to find my veins (which are insanely hard to find) *bless her* omg However, came back after 2pm for 2nd part of lab work and Sonia helped me...lord, help her because she is the worst. She threw the viles AT ME. Who does that?! I wasn't rude. I didnt even say anything when she did that. All i did was laugh it off. Afterwards, before even finding my vein she poked me already and was pulling the needle in and out & in and out. It was the WORST experience ever. Quest, you guys have to do something about her. I'm a nurse myself and that is NOT how you treat patients.... read more

I actually was surprised with the bad reviews I had a good experience here. I went in and I forgot to read the paper on the door so was sent out. They took my temperature and asked if I had an appointment (if you don't have an appointment they won't see you because of covid so make one) it was really nice in there. Then 5 minutes later they called me in did my lab work in like 5 minutes and I was out in like 10 minutes from my appointment time. read more

Aren't businesses suppose to close at their posted times? Well this place doesn't know the meaning because I showed up 10 min before closing and the door was locked. I could see that their lights were on and I heard movement so I knocked and no one came to the door. It says walk-ins welcome...obviously not. Quest...keep your sign hours but add "unless we feel like going home early and be an inconvenience to you". read more

This is the absolutely the WORST place. My mom is 86 years old And they have lost her lab results two times in a row now. My mom is now refusing to have blood work done. And their customer service is horrible. When you check-in they utilize the machine to check you in and if you are having problems that they can obviously see from sitting in the front desk they don't ask to assist you. This place should be closed down. I had to give this place one star to be able to post this review. It gets Zero stars. read more