This lab used to have competent and professional phlebotomists. Unfortunately, they are now all…read moregone. Consequently, the wait time and billing errors have increased while the overall experience of venipuncture has really declined. The staff have no sense of urgency or concerns about HIPAA. They openly disparage and talk about patients in front of them. Very unprofessional. I signed in with only 1pt after me. They skipped me over and didn't even apologize. I didn't think I would spend more than 45 minutes there for simple lab draws. The worst part was the billing errors created thanks to them. It took me well over 9 months of back and forth to straighten it out. Hoping to never return to this particular lab again. It's too bad because it used to be a good lab.

Last Friday was my second time getting lab work from this location in 3 months. I've never had any…read moreissues with anyone drawing my labs before. The lab tech asked me if I had a preference as to what arm, which I didn't. The tech ended up using my left arm. The moment she poked me it hurt like hell. My blood didn't fill up the second vile, so she moved to my right arm. My left arm has been bruised and in pain ever since, today is Wednesday. I wish I would have taken my picture 2 days ago. Horrible experience.

My LVN and I dropped off a specimen container for culture on knee fluid. Rona, the receptionist, at…read morefirst was a See You Next Tuesday. We walked in and apparently interrupted something. The quality of care is to be determined.

Literally the worst experience of my life has been trying to get these labs done. Manny should be…read morefired, he's so incredibly rude. No one knows what they're doing. I reiterate: the worst experience of my life. ZERO STARS

I use a walker. It's very difficult to get around. After a major mistake at WesPac Labs in S. J. C…read more I rushed to take a chance at Quest in Dana Point. !! I was desperate for my lab work!! Otherwise it would take months to reschedule my doctors. The staff was totally booked for the day! Ugh. I decided to take a chance and waited. I fasted from 9pm to approximately 2 ish. The young girls were great. Professional, personable, really lovely. They never stopped!! What a full day for them. They showed patients how to sign in, drew blood, took urine samples all the while being so positive!! I can't say enough good things about this lab and the personnel who staff it. Thank you. Quest!!!

THIS SITE IN PARTICULAR NEEDS TO BE ADDRESSED IMMEDIATELY!…read more My friend was there at 5:45am this Monday--morning --1st person in line-- uncomfortable seats were filled by 6:15 with about 6 persons (SENIORS) standing. I was finished with my blood work at 8:30am!! UNACCEPTABLE!! Institute a new system-- PERIOD!!

Friendly personal, quick and easy blood draw for routine lab work...definitely recommend this…read morelocation.

Never never, never never never again. Not any of the employees are trained, they give you answers…read morebefore you even ask a question. I now go to quest and it's like a miracle. I cannot say enough about this .

I took my 4yr old here for bloodwork and the phlebotomist was great. He made my son feel…read morecomfortable and made the process quick and easy. We also got our results to my Quest app within 24 hrs. We have to do more labs and I will definitely taking him back here to this location.

Making an appointment was fairly easy. The phlebotomist did a great job. The problem is my results…read morehave not gotten to my doctor. No one answers the phone here. There's no option to speak with anyone and trying to login is a nightmare. I keep asking for a code to reset password . It takes forever to get the code and then I asked to resend and then the codes.. ugh I give up I'd rather go to LabCorp if this is how they're gonna treat me.. my doctors referring business here. I feel like they should be able to send my results without me having to log into the portal to print them myself. This isn't self-serve!! Not service oriented business practices . I will not be returning to this location. I've had to continue to call my doctor multiple times to see if they can get the results. This isn't how I do business. So what's a girl to do? She calls Quest customer service the 866 number I've been on hold for 30 minutes and no one has picked up. This is not service people.

This review is mainly for Debbie. Debbie was so kind and compassionate when I expressed my concern…read moreabout my blood draw as I've fainted previously. She was so nice, gave me lots of water, let me sit for as long as I wanted and didn't make me feel like a burden. Thank you again to Debbie and the entire staff that was working extremely hard in there

Took my daughter to get some bloodwork here. The staff was nice but they missed a whole panel of…read moreblood tests! They only did one for Epstein Barr and not the other complete blood panel. I told them to please make sure they get everything on the lab order and they assured me they did - but then we received the results and they only tested for Epstein Barr and NOT the complete blood panel. I called back and said they can't redo it and were not sure why it was missed ... this is a huge problem because my daughter is very sick and she can't have repeat bloodwork back to back

Quality care and expertise with many modalities of wellness to offer. Dr. Kendall Perrine is highly…read morerecommended.

Dr. Perrine has been a game changer for me. After careful and diligent evaluation of my situation,…read moreshe has created a specific care plan that is custom tailored to me. After more than a year under her care, I have never felt better.

I am so unhappy with this lab. It's the only one in San Juan Capistrano and should be very busy. I…read morehave a standing blood test every 6 months plus a urine test. My doctor doesn't date the prescriptions and the gal who runs it( the only person there!!) dated them HERSELF. WHEN I WENT IN SHE REFUSED TO DRAW BLOOD!!! I could not see my doctor for 2 months. He will not see me with out blood work because of my diagnosis . I MUST get it before a visit to his office. I was a very upset human. She refused to talk to me. Didn't process my urine test from another doctor. I called 3 times begging her to at least let me know. This not only cost more money and lost appointments since my doctors are so busy. It caused so much stress in my life. I must have frequent blood and urine tests. The woman who runs this lab is very lovey usually. She was absolutely unreasonable and unprofessional. Perhaps you need a different person there. U might get more business.

This has the only person who can draw my blood with one stick. I am 75 and drive…read moreon the crazy freeway just to have her do it. The hospitals, labs and every other places that try, leave me bruised up and down both arms.

I have been suffering from utis, and my doctor sent me to go do a culture with them. I am in so…read moremuch pain today but they welcomed me in immediately, let me use the bathroom and took care of the culture order immediately while being very nice to me. Wonderful experience!

I do not handle blood draw well, and my visit was no exception. But the phlebotomist taking care of…read moreme was so kind and gentle. My nerves were through the roof and after she finished the blood draw, I felt like I was passing out and she totally brought me back and then took care of me until I felt well enough to leave. Most of the negative reviews about this location are about parking, a slow elevator, and an undesirable check-in service. All of which I don't think is fair or reflective of the actual care you receive. I thought parking was easy, I took the stairs, and the check-in was simply on my phone, so I'm not sure what the problem is. I would definitely return here.

This place is the best! Zero wait time I was in and out and literally five minutes. Even though I…read morehad orders to go to Quest they still honored them. All I had to do was sign a consent form. My insurance allows me to get my blood drawn anywhere. Definitely recommend this place! It beats waiting forever at quest and lab corp.

Great option. No appointment necessary. Walk right in and was on my way in 5 minutes. Ashley…read morewas awesome and extremely knowledgeable. Would highly recommend.