Lanay and the team at this location are wonderful. I explained my situation with Lab Tests, blood draws specifically. They were understanding, accommodating, and caring. Not to mention efficient and professional. I highly recommend the Laguna Niguel Town Center Location. They make lab testing convenient and comfortable. read more

My phlebotomist was really warm and friendly, her name is Rachel. She did really great. I am a hard stick and she did it one shot. Their check in was a breeze for me but that was because I had booked an appointment online. read more

Can't really say much about Quest it's a pretty standard facility. Location is always clean and convenient when you need your bloodwork. Seating is limited due to the never ending Covid. But aside from that always easy to get your bloodwork done here. Appointments are recommended but not necessary. Depending on the day walk-ins will wait about 15-25 minutes give or take. That has been my personal experience with Quest over the years. read more

We have gone at least 3 times to this Quest and the front desk receptionist is so rude. They are NOT helpful at all. This will be the last time. There are too many Quest or labs in the area to have to put up with this type of service. Choose another lab, save yourself frustration. Town center is the location - Marlene is the front desk person! more training on customer service would help her understand that being rude is unacceptable read more

I tried this location as the one in Monarch Bay was not good. Same exact situation happened at this location. I dropped off my hard copy of my orders and got their fax number so that my other doctor could fax them directly. They confirmed that the fax was received. I went in today to do my fasting draw and no record of anything. So they lost the one I took to them and don't have the fax either. This happened at the other location and my doctor had to fax 3 times to them. I won't use them again. read more

Rockstars! Got there 10mins before my appointment, they were ready for us. I was there to get my 3 year olds blood drawn, which I knew would not be easy. They put us in a room ASAP. The girl that drew the blood was good with kids. I was expecting kicking and screaming and tears and mayhem. Not a single peep! I credit part of it to my kid being a friggin gangster, but the rest of it was due to how calm and reassuring their staff was. In and out the door in less than 5 minutes! We were leaving actually before my appointment time. Amazing!! read more

My daughter went in there yesterday morning, and the person that tried to draw her blood, just could not do it.......She poked, and poked both arms for a long time and could not draw it. She blew both veins out. Leaving my daughter traumatized. I really don't think this person knew what she was doing, or her needle or equipment were not functioning, and she should have figured that out, instead of thinking there was something wrong with my daughter. You just need a little common sense. Unfortunately, I don't know her name, but she's in room 1 and works on Fridays. The only way I can describe her, she is hispanic. I'm not afraid to say it, bc I am hispanic. She's not nice either. It's outrageous. read more

Had standard blood draw, best experience ever in all locations. Kailey will clearly go far in healthcare! She possesses the care and intellect that we need in healthcare. Thank you to her! read more

Come on Quest Diagnostics there isn't even room to sit down in the waiting room people are standing in the hallways. Hire more people!

Went in for a blood test and I was very nervous. The woman who took my blood was so sweet and helped me feel comfortable. The front desk lady was also very nice and got me checked in before my appointment time. Will go back here for any future labs i need done read more

Good luck getting your lab results on time. This facility utterly failed to get a PSA test result to my oncologist, even though it had 5 days in which to,do so. It is impossible to contact this place as the voice mail,system is designed to get rid of you as a patient. But no doubt they bill the hell out your insurance company as fast as possible. FAIL. read more

On Monday, my doctor gave me a referral ( via teleconference) to Quest Diagnostics to take a COVID-19 antibody test . i had some symptoms that may have been related to COVID-19 during Mar into April, so we decided i should have a antibody test done. I ended up choosing the Laguna Niguel Quest office (Town Center location), a couple miles from my house. Expected a long wait, but there were only 2 ladies ahead of me. Went close to 3 pm, they close at 4:30. I think i probably spent about 5 min. waiting, before being called in for a blood draw. My nurse managed to do the draw at the first try, not easy with these old veins that have a tendency to shift around. i spent no more than 15 min. total time to have this done! i was told it would be up to 48 hrs. to get the results back. In 24 hrs., i was notified by my doctor of my results. i have SCAN, so it was covered-no out of pocket. i was very surprised how easy this all was! All the staff that i came in contact with were very friendly and kind. i would go back there in a heartbeat! Thank you Quest! read more

Horrible staff 0 Stars!! The two young girls that work their are horrible and very rude. I noticed that from the other reviews they are also complaints on them. I was here last week and the girl behind the desk tried to draw my blood she stabbed me with the needle so hard I screamed and she did not even get a vain. She asked the other girl to try to do it and she was even worst. I felt uncomfortable so I wanted to go else where. I asked to get my paperwork back she picked it from the floor because she threw it. I could not believe that this facility would allow rude staff to work their. Everyone go somewhere else with better service. read more

I had to go for routine blood work yesterday and came quite a bit before my appointment but the staff got me right in. Layla was my phlebotomist and she was very patient and kind. I get nervous about getting blood taken and she really put me at ease. I will definitely go back to this location! read more

Getting blood drawn is always a breeze here. The gal with the tattoos recommended to ask for the black needle if you're a slow bleeder like me. Quick and painless. read more

DO NOT GO THERE! It's the Twighlight zone--no management, No professionalism! The two workers, one Hispanic girl roughly 30 years old and one African American guy 20 something--they spent 15 minutes after I checked in to talk about how much they hate it there--hate their job, etc....speaking so loudly you can hear every word from the waiting room. She went so far as to say she posted something on FB about it! He was the worst worker I've ever witnessed at any job in my life-no kidding! He was rude borderline mean to every patient coming in and when he thought no one was listening he'd make fun of them to the hispanic girl. I HAD to get my blood drawn today and I had already been to Dana Point with an hour wait there-so I had to stay- When I was getting my blood drawn it was SO painful, SHE was SOOO rude, short, mean, and rough!!! And they were still being unprofessional while I was having blood come out of my body. I felt like I was in a 3rd world country with no rules or no one there to hold them accountable and I was so vulnerable having my arm in a noose. I've had my blood drawn 100's of times in 52 years and this was by far THE MOST PAINFUL AND ROUGH. Do yourself a favor , go to another place. read more

I needed a Covid test and this Quest lab is in my neighborhood in Laguna Niguel. I cannot say enough positive comments about the Quest staff. The receptionist was most warm and friendly: the person who took care of accounting/payments worked quickly to find out if insurance would pay for my test. The nurse who gave me the test was very friendly but also most professional. I will go back to this Quest location in Laguna Niquel / Town Center again without hesitation. read more

This review is for Rachel Swirlcheck...The office is a very well oiled machine...she has a very pleasing personality, very accomodating and professional...we are very happy with this lab and will make this our #1 lab down the road..thanks to the whole staff..Rod and Elsa K. read more

I have been to this particular Quest lab several times in the past, and they have always been professional and efficient. (Hence the two stars instead of one) The check-in process for walk-in patients has always been handled smoothly, and the technicians are quite proficient. For some reason, Quest has decided to recently move to an appointment-only system, and walk-ins must make an appointment on-site and then come back later (usually several hours later) and check in electronically on their phone within 10 minutes of arrival. I needed some urgent bloodwork done, and the evening before my visit, I checked Quest's website to confirm their hours of operation and to try and make an appointment. As my bloodwork required fasting, I tried to make an early-morning next-day appointment, but understandably, there was not one available for a few weeks, so I decided to walk in and wait. Nowhere on their website did it say an appointment was required, and walk-ins would be turned away until a later time. I arrived at 6:30 a.m. and waited outside until they opened at 7 a.m. It was only when I started electronically signing in that the device informed me that they do not accept walk-ins and that the earliest return "appointment time" was 11 a.m.; it was not feasible for me to leave work and return four hours later. Three other individuals behind me in line experienced the same confusion and were unable to complete their blood draws for the same reasons as mine. The employee who seemed in charge of the center was slightly combative and impatient when asked about the new procedures and if they would accept walk-ins since no one else was waiting at the time. Ironically, and somewhat humorously, the time she spent arguing with the walk-ins about the fact that they were "swamped" and "understaffed" would have most likely covered at least one walk-in blood draw :-). I headed to Quest Labs in Monarch Beach, which has not yet moved to the appointment-only system. I was greeted with kindness, patience with my almost-indecipherable bloodwork write-up, and general enthusiasm to help. I completely understand that these are trying times for everyone; however, the general attitude of the staff between the two blood draw centers was night and day, and that truly makes all the difference in the world. Due to my undesirable and confusing experience, I will no longer be visiting Quest Labs in Laguna Niguel Town Center, and I will no longer recommend their services to friends and family. Additionally, I will no longer be using Quest Labs for any blood draws in the future, as their appointment-only system will not work with my typical last-minute early morning blood draw needs. I have a feeling I won't be the only one. read more

Really nice and comforting employees at this location. I haven't had bloodwork in years and the women who assisted me made the entire visit quick and easy. I definitely recommend! read more

In and out. By far the best Quest I've ever been to. Julie was quick and nice and the office is clean and there was no wait when I went. This visit made up for a few bad visits at other Quests. A+ Had to go back again 2 days later and had Kelsey and she was equally as good. All quests need to follow their lead they are the best flat out. read more

Been taking my 92 year old mom to this location for years. The location is closest to the house. Never a long wait and always been efficient. Recently mom has been difficult to draw blood due to her health situation. Also needs to come weekly. I want to say thank you very much for the extra attention patience and kindness you showed her. Catie and Chelsea both are so sweet. The oarking is easy and the office is ground floor always easy in and out. Thanks again see you next week read more

RACHEL at the Town Center location was lively, so friendly and extremely good at drawing blood painlessly from my very hard to find veins.

Very pleased with the staff and service at Quest in Town Center. Chelsea and Arlene were friendly and professional. I did not have an appointment but only waited about 20 minutes. read more

I was here a few weeks ago in the afternoon and it was a little bit busy, but Chelsea and Kaitlyn (I am a regular) we're working really fast through everyone. I heard a girl scream in the back and one of the employees came out and told her coworker a patient had hit her with something in the back, but maintained positive and even drew my blood even though obviously Shaken up. These young girls are amazing, so whoever says otherwise has their own personal issues. I will continue to go to this lab to be serviced by them. Best employees I have ever been encountered with. Ignore any of the old comments, these girls are fairly new to this site and are not the same from previous reviews last year. Keep up the good work. read more

Had a great experience at this Quest location! The office was super clean, and best of all we didn't have to wait. The two of us made appointments online--one for 8:15 and one for 8:30. We both had blood drawn and gave urine samples, and we were out of there by 8:35! The paperwork was easy and painless, the phlebotomist Kelsey was GREAT, and the bathroom was literally two steps away (for the urine sample) in the same office. I've always had a debilitating fear of getting blood drawn but Kelsey was superb! Did not even sting when the needle went in, she even made conversation to keep my thoughts off the needle going in. It's too bad my mother's insurance requires her to go to LabCorp because this Quest Diagnostics is the best! Thank you again, Kelsey!! read more

I have my five viles of blood taken and tested every 3 months for many years from Quest. They are helping, friendly and extremely safe when removing your blood. I have absolutely no reason to do anywhere else. read more

What an improvement. Front desk was very friendly. Had to wait about twenty minutes as I did not have an appointment. The waiting area is a bit small. Lab tech was gentle and kind. Last time I was here the tech was a little rough so I was surprised. Thank you Quest for improving this 'best kept secret' location. read more

I do not have to get lab work done often, but when I do I tend to dread it. So I looked up the nearest location to my house and tried to get there as early as possible.... clearly so did everyone else. It was a Friday morning and already at 8:20 a full waiting room. There was a woman at the front yelling at the lab tech behind the counter. I thought this was going to kill at least half a day.... but to my surprise the gentleman behind the counter completely defused the situation with the hangry customer within 30 seconds and then he immediately processed me and three other peoples paperwork within minutes and called 2 people back. I found a seat and amazingly within 15 minutes was called back to complete my blood work. I discovered that the gentleman behind the counters name was Clarence and he is AWESOME! He was kind, courteous, funny and extremely efficient. He ran that lab like a fine tuned machine. So.... if you are in need of a lab with a spectacular technician, this Quest is where you should go! read more

Very fast, efficient place. I have been here twice and never had to wait. They do have a policy to take down debit or credit card info incase insurance doesn't cover. I have provided them with my credit card info both times but never got charged. Insurance paid most of it and then for the remaining I still got a bill. The only problem I have had is the phlebotomist is a bit cold but she knows her stuff. read more

This is the best Quest location I've been too. I had to have my blood drawn twice in the last two weeks and made the mistake of going to the Monarch Beach one for the second time simply because it was closer. After over an hour of frustration there, simply left to Town Center and they had me in and out within 20 minutes as a walk in (and there were about 4 people ahead of me). Julie was fantastic and really understanding. She made nice small talk about Mother's Day and school instead of talking about drawing the blood as the Monarch Beach tech had done (I have a minor fear of needles so the distraction was much appreciated). No pain, little wait, and excellent customer service. Love this place and will definitely go back for any future blood work. read more

Was met with courtesy and good customer service when lab work was needed. Will go back to this location.

Kelsey was amazing took my two toddlers in for a blood draw this morning and was a little nervous they are 2 & 3 , she was great with them and quick , no crying !!! I will be back to this location for sure ! read more

I couldn't make an appointment online until late afternoon so I went ahead and showed up at 7:55 right before they opened at 8:00. There was already a line outside the door and I joined it to become #6 in line. The door opened promptly at 8:00 and the staff was extremely efficient and friendly. I was back out the door by 8:25 having done a blood test and urinalysis. Shireen did the blood draw and was awesome. This is the best Quest location in the area :) read more

Have been to many Labs, including LabCorp. This Quest location on Towne Center Dr. in Laguna Niguel has been, by far the best I've experienced. Had appts. both times but went early (as I was fasting) and I was taken right back. The personnel were friendly and the blood draws were very smooth and quick. Would highly recommend. read more

Walked in the door signed in sat for 2 mins another person waiting. She called my name have her my insurance card and date of birth. She was pleasant and nice soft music in the background. She drew blood verified my name in the vials. She said have a nice day I said thank you hope you have a wonderful day and I left out in less then 15 mins. Nice place! read more

Came in for my annual check up for my employer. I entered the room at 9:10 with a 9:15 appointment. Neither the girl at the front desk or the girl outside couldn't even greet me with a simple"hello". They then just assumed i was a walk in and threw me in a walk in line. They mentioned i would be texted when ready,I explained i only had my work cell and not the number on file but she wouldn't change it for me since i had already checked in...I was then asked to wait outside in 90degree weather (which is fine with covid) but when i attempted to wait in the shade she would not let me..it took nearly 20 additional minutes for them to realize I had an appointment (they seemed so annoyed it took that long before even greeted or asked what brought me in today..) I genuinely couldn't understand why they were so rude and had no customer service skills, their attitudes made me genuinely uncomfortable. Thank God Brendy who drew my blood was very polite once i got inside. I have had many labs done with Quest and have never come across such blatant attitude. I recommend hiring a front desk staff that enjoys their job or is properly trained. There are a lot of people unemployed at the moment that would kill for their position. I hope this review is taken seriously considering I am not one easily to complain, and this was truly the impression the staff presented me with. I would normally give 2 stars for the kindness Brendy showed but the rest of the staff was that rude I cannot bear it. read more

Oh my.!! The rudest two workers I've ever seen. The receptionist kept snapping at other customers. And the Man that drew blood was abrupt, abrasive and impatient. The both seem very unhappy. I shall never use this office again!! Good luck to you that go here. read more

Katie was excellent! She was so professional and had the best attitude! My 11 year loved her. She was so patient and understanding. My son said he didn't feel a thing! My son needs blood work about every other month and you made it so easy! I will definitely go to this Quest next time! read more

I was in and out in less than 15 minutes. Kelsey kindly processed my new patient information, walked me threw how to retrieve my results on the website. Two minutes later I was in the back for a blood draw. I didn't feel the needle at all. Great location. A little difficult to locate in the building, just use the directory. read more