Jennifer, my phlebotomist was great. Very quick and painless thank you Jennifer and LabCorp.read more

Never never, never never never again. Not any of the employees are trained, they give you answers…read morebefore you even ask a question. I now go to quest and it's like a miracle. I cannot say enough about this .

I took my 4yr old here for bloodwork and the phlebotomist was great. He made my son feel…read morecomfortable and made the process quick and easy. We also got our results to my Quest app within 24 hrs. We have to do more labs and I will definitely taking him back here to this location.

Making an appointment was fairly easy. The phlebotomist did a great job. The problem is my results…read morehave not gotten to my doctor. No one answers the phone here. There's no option to speak with anyone and trying to login is a nightmare. I keep asking for a code to reset password . It takes forever to get the code and then I asked to resend and then the codes.. ugh I give up I'd rather go to LabCorp if this is how they're gonna treat me.. my doctors referring business here. I feel like they should be able to send my results without me having to log into the portal to print them myself. This isn't self-serve!! Not service oriented business practices . I will not be returning to this location. I've had to continue to call my doctor multiple times to see if they can get the results. This isn't how I do business. So what's a girl to do? She calls Quest customer service the 866 number I've been on hold for 30 minutes and no one has picked up. This is not service people.

I'm writing this review specifically for Suzy, the lab technician at Quest Diagnostics…read more Over the past few months, I've been through a lot with doctors' appointments and constant lab work, so by the time I arrived for this visit I was already worn down. When I checked in, I found out the lab tests I needed had not been ordered correctly and had been sent to LabCorp instead. Suzy was the one person who turned the situation around. While I was sitting in the chair trying to sort things out with my doctor's office on the phone, she was patient and genuinely helpful. She helped me confirm the exact tests with the office and made sure everything was correct before proceeding. She also took an extra vial of blood so that if my doctor's approval came through shortly after, the lab would already have what they needed. That meant I wouldn't have to come back and go through the entire process again. It was very proactive. Suzy was kind and attentive especially during a moment when I was extremely stressed. After a rough start to my morning, she was the only person who actually helped me solve the problem. I hope management sees this because employees like her make a huge difference in the patient experience. Thank you, Suzy. You were amazing!

Awful , scary experience. Walked in ... waiting room was…read moreempty only an iPad on the wall to check in, No reception desk, No human beings. I made an appointment for my 19 month old baby, there was no option to find a pediatrics specialist Phlebotomist. When we were finally called back I was told they did not have that option. I had to hold my baby down as one women tried to draw her blood and another woman helped hold her arm straight. The one holding her arm was very nice offering my daughter stickers and sweetly talking to her,but the one trying to draw her blood did not get the sample even tho we were holding her very well. My poor daughter was so afraid and screaming crying the whole time. The phlebotomist seemed to get upset and said it was my daughter's bad veins and she moved and they could not get the sample. I understand she's a baby and very difficult to get a blood draw on but why is there no option or anyone to talk to to try and find some who has experience. Awful , scary and just not processional. Bad company practices in general. Never going back. I'll be paying a specialist to come to our house.

Dr Noreen Walsh is amazing as is the team, always easy appt as their imaging is on the same floor…read more Multiple locations too.

I worked with the midwife team during my first pregnancy and the birth of my daughter and i HIGHLY…read morerecommend the midwife team to anyone who is pregnant and looking for a great care provider! I met with all of the midwives leading up to the birth of my daughter and each of them have such a kind, calm, and comforting presence. Ciara was the midwife on call for my labor & delivery and both her and my doula were the best support team! My birth preferences were honored and I truly had the best birth experience because of them! I am already looking forward to continuing to work with the midwives for future pregnancies!

This lab used to have competent and professional phlebotomists. Unfortunately, they are now all…read moregone. Consequently, the wait time and billing errors have increased while the overall experience of venipuncture has really declined. The staff have no sense of urgency or concerns about HIPAA. They openly disparage and talk about patients in front of them. Very unprofessional. I signed in with only 1pt after me. They skipped me over and didn't even apologize. I didn't think I would spend more than 45 minutes there for simple lab draws. The worst part was the billing errors created thanks to them. It took me well over 9 months of back and forth to straighten it out. Hoping to never return to this particular lab again. It's too bad because it used to be a good lab.

Last Friday was my second time getting lab work from this location in 3 months. I've never had any…read moreissues with anyone drawing my labs before. The lab tech asked me if I had a preference as to what arm, which I didn't. The tech ended up using my left arm. The moment she poked me it hurt like hell. My blood didn't fill up the second vile, so she moved to my right arm. My left arm has been bruised and in pain ever since, today is Wednesday. I wish I would have taken my picture 2 days ago. Horrible experience.

Needed blood work with Quest and chose this location. I've been here twice, and this last time I…read moreeven brought my mom and husband in for their blood work! Everyone is seriously so fast, so good at what they do- And SO friendly! Love this location. Makes getting blood drawn a whole lot less yucky... That's for sure!

I have been going to Quest for years. I went to this location for the first time about two weeks…read moreago. I never have issues with my veins to draw blood. The person at this office found my vein with the first try but it hurt more than usual. About half an hour later, my arm was sore and I've had a bruise for over 10 days which is still sore and hard. I'm not going back to this office again. I emailed Quest, but I never received any response from.

I am so unhappy with this lab. It's the only one in San Juan Capistrano and should be very busy. I…read morehave a standing blood test every 6 months plus a urine test. My doctor doesn't date the prescriptions and the gal who runs it( the only person there!!) dated them HERSELF. WHEN I WENT IN SHE REFUSED TO DRAW BLOOD!!! I could not see my doctor for 2 months. He will not see me with out blood work because of my diagnosis . I MUST get it before a visit to his office. I was a very upset human. She refused to talk to me. Didn't process my urine test from another doctor. I called 3 times begging her to at least let me know. This not only cost more money and lost appointments since my doctors are so busy. It caused so much stress in my life. I must have frequent blood and urine tests. The woman who runs this lab is very lovey usually. She was absolutely unreasonable and unprofessional. Perhaps you need a different person there. U might get more business.

This has the only person who can draw my blood with one stick. I am 75 and drive…read moreon the crazy freeway just to have her do it. The hospitals, labs and every other places that try, leave me bruised up and down both arms.

Awful! I would never recommend this place. The employees are disorganized and dismissive. Good luck…read moregetting a call back. Also to top it off the nurses can't draw blood correctly. I have no idea how they are still in business.

Absolutely HORRIBLE! Raced over here and with a little over 10 mins before closing they locked the…read moredoors and sat inside refusing to open the doors and help a patient. It's not like we have a lot of options for other places and this company makes it's all MUCH worse of an experience. If you have ANY other options OR if your doctor says to come here: refuse! Find another place. The complete lack of professionalism and quality of service is extremely evident. Embarrassing human behavior in the medical field meant to help.

had a bit of a wait, but the staff was very nice and professional throughout my visit…read more Unfortunately, I was stuck three times and had quite a bit of blood drawn, which was uncomfortable. However, both staff members who assisted me were kind, patient, and did their best to make me feel at ease. I really appreciated their professionalism and friendly attitude."

Took my daughter to get some bloodwork here. The staff was nice but they missed a whole panel of…read moreblood tests! They only did one for Epstein Barr and not the other complete blood panel. I told them to please make sure they get everything on the lab order and they assured me they did - but then we received the results and they only tested for Epstein Barr and NOT the complete blood panel. I called back and said they can't redo it and were not sure why it was missed ... this is a huge problem because my daughter is very sick and she can't have repeat bloodwork back to back

I have gone to Newport Diagnostic for 20 years. it's the best place to go for testing. I'm just…read moresad that this year Mammograms can't be done there anymore. MRIs can and I will be doing that in August. Very nice and caring employees.

Once upon a time, I escorted the Grand Dame here. They treated her like a queen! Dr. Mel is always…read moreupbeat and helpful. The front reception was really friendly with my mom. Glad for the turn around! The end.