After bad experiences at all the Wave Imaging facilities, I was finally scheduled to have my X-Rays…read moredone here at this Memorialcare Urgent Care, Radiology Department. Highly recommend this facility. Appointment was quick and I was in and out in less than 30 minutes. Richard and Al were knowledgeable, professional, and very efficient. They explained everything clearly and guided me through the procedure painlessly. The wait was like 5 minutes, and they came out and brought me to the back. I learned that they also have a technician working on Saturday! Just came back again today for some more X-Rays and Al was extremely helpful. He was very quick with the process. I spent less than 25 minutes total. Thank you so much for your help, Al. Top notch! Front desk staff was very pleasant.

Been to this urgent care several times the ladies at the front desk are always so helpful and the…read moredoctors are wonderful sometimes the wait a little longer sometimes it's very quick but it's a very efficient. Well run facility.

Marque Urgent Care is one of the best when it comes to caring for children. The staff and doctors…read moreare incredibly patient and have such a wonderful way of making kids feel at ease. They use fun phrases like, "Let's check your ears for bunny rabbits and butterflies," which might sound simple, but it truly makes a huge difference. My child, who is usually shy around doctors, actually opened up and even giggled during the visit. On top of that, they gave out stickers and toys to keep the kids calm and happy. I was pleasantly surprised by the toy selection--it really shows the extra thought they put into making kids comfortable. If you're looking for a kid-friendly urgent care with a caring and thoughtful team, this is the place to go!

Appointment Confirmed -- No Doctor Available-…read more I scheduled an appointment at Marque Urgent Care because I was extremely sick and needed care. I drove to the clinic expecting to be seen, only to be told when I arrived that there was no doctor in the building and that I might be seen hours later. So their system allows patients to schedule appointments even when no provider is available. After leaving, I received a text saying I had "missed" my appointment. I replied explaining that I had been there but could not be seen because there was no doctor. Then the next day they sent another automated message reminding me to reschedule because "my health is important." Their automated systems clearly do not match what is actually happening at the clinic. Patients should not be allowed to book appointments that the clinic cannot fulfill, and they should not be told they missed an appointment when the clinic had no provider available. This was a frustrating experience and a major breakdown in scheduling and communication. Updated to the response from the clinic below: Thank you for responding, but your reply still does not answer the main questions I raised. I understand you are saying this was caused by an unexpected provider call-out. However, that does not explain the core failure. My questions were not simply why the provider was absent. My questions were: Why was I still allowed to keep or appear for a scheduled appointment if no provider was available? When did your clinic know the provider would not be there? Why was I not contacted before I drove in, especially given that I was very sick and coming in specifically for care? Why was I later marked as though I had "missed" my appointment when I physically showed up and your clinic could not see me? What specific operational or system changes are being made so patients are not allowed to book or keep appointments that your clinic cannot actually fulfill? Your response says you will "discuss this internally," but that is still very vague. I am not looking for a general apology or a broad statement that this was rare. I am asking for a clear explanation of how this happened and what exact corrective action will be taken. You also mentioned virtual care technology and nearby locations, but those options were not communicated to me in a way that prevented me from wasting my time and money driving to the clinic while sick. That is the issue. At this point, I would like direct answers to the following: At what point did the clinic know there would be no provider available? Why was I not notified before arrival? Why did your system send a missed-appointment message and then another automated rescheduling text after I had already reported the problem? What exact change will be made to prevent patients from being scheduled or left scheduled when no provider is available? Please do not send another generic apology. I am asking for actual answers and a concrete explanation of what will change.

Exceptional care from Tyler Tran PA-C! I cannot recommend…read moreMission Heritage Urgent Care enough, especially Tyler Tran. From the moment he walked in, he exuded professionalism and genuine care. He takes the time to thoroughly explain what is going on with the health of his patients, ensuring I fully understood my treatment options. His ability to break things down in an easy-to-understand way made me feel informed and empowered in my own care. He not only listens attentively and validates concerns, but he also gets straight to the point with solutions that actually work. His extensive knowledge and expertise are evident, yet he remains approachable and kind throughout the process. The clinic itself is well-run, and the staff is friendly and professional. I left feeling reassured and well taken care of. If you ever need urgent care, this is the place to go, and Tyler Tran is the provider you want to see!

Be careful if you go here for your annual exam that insurance pays 100%. Dont ask them to fill out…read morea form for you to play ball or work related as they will bill as sport physical or work related injury. It isn't cheap either. Charged 445.00 when it should have been free and then charge an additional charge for filling out the form.

I had to go to urgent care three days ago, I hate and dread going to urgent care but the girl it…read morethe front desk, I believe her name was Melissa made the process easy and made me and my kid feel less anxious about the entire situation. She was efficient and actually felt like she cared and was genuine. I usually dread urgent care's as typically I feel brushed off or like I'm being an inconvenience for being there but this location was great and I have to say it all starts up front and Melissa made us feel welcomed.

After the beach i came in to get treated. Joey helped check me in quickly, ellen brought me back…read moreright away and arturo was very kind when explaining what my diagnosis was. Very happy with the clinic.

I spoke with a young woman named Ophelia while trying to reschedule a missed appointment…read more Unfortunately, the interaction was disappointing. Her tone came across as dismissive and unnecessarily confrontational, and I was surprised when she asked why I had an attitude after I simply inquired about rescheduling? After reading other reviews, it appears this may not be an isolated experience. It's concerning that someone serving as the first point of contact for a facility dedicated to providing comfort, care, and healing would leave patients feeling unwelcome. Honestly it's embarrassing!

I am writing this review hoping to get the office manager's attention…read more My doctors are great. My complaints is the people in the front office. I needed a prescription refill and have been going back and forth between CVS and the doctor's office for a month. Today I went to CVS. The pharmacist sent another request and showed me proof that they had requested several times before. I called the doctor's office again and got the same response "the pharmacy needs to send a request". I handed the phone to the pharmacist who told me afterward that I have to make an APPOINTMENT to see the doctor. I am wondering why they did not know that. I could have made that appointment a month ago and would have saved myself a lot of time.

The staff is amazing. They really care about you. The doctor listened to my concerns and made me…read morefeel better. Highly recommend.

the front reception is always clean and inviting The staff…read moreis welcoming and kind The doctor and the assistant listened to all my needs and patience that I needed to explain

I've been coming here for as long as I can remember and have never had a bad experience until now…read more The nurses and front desk staff are always friendly and helpful, no complaints there. My primary care doctor, Dr. Serna, is amazing and always takes great care of me. I had an appointment with her today, but the office called to let me know she wasn't in and asked if I wanted to reschedule or see another doctor. Since I've been in significant ear pain, I chose to see Dr. Ashizawa just to get a referral to an ENT. My appointment was at 3:00, but he didn't come in until 3:50. After briefly looking in my ear and doing a quick ear drum test, he said nothing was wrong and that there was nothing more he could do. I asked if he could please send a referral to an ENT since I'm in a lot of pain and pressure, but he shrugged and said there was no point because they wouldn't do anything different. That's simply not true, he barely investigated the issue. I left after two hours with no diagnosis or help and am now debating whether to go to the ER or pay out of pocket to see a specialist. I'd highly recommend avoiding Dr. Ashizawa, he seemed completely dismissive and uninterested in helping his patients.

So glad to have my Memorial Care insurance back again five star service every time never a long…read morewait caring, and considerate staff

The other day I was looking for a same day urgent care for a swollen gland and was surprised to see…read morethere was one right down the street from me that was within my medical group. Sadly they will not have same day no appt care after April 20,2026. Service was good and the doctor I saw was very attentive. I'm

I hadn't seen a doctor for myself since my son was born -- he's now 5 years old -- so I was a bit…read morenervous finding a new primary care doctor. I know some people may hesitate because Dr. Shin is newer, but my experience with him was absolutely excellent. Before my first visit, Dr. Shin had already reviewed my medical history, which saved a lot of time and showed how thorough and caring he is. I came in for a physical and full blood work, and as soon as I checked in, Dr. Shin personally came to the lobby to ask about my concerns and what I wanted done. By the time I was in the exam room, everything was ready -- very organized and efficient! During the appointment, he listened carefully and offered thoughtful solutions before even mentioning medication. I really appreciated that he focuses on the root cause of issues, not just symptoms -- a true example of great osteopathic care. My lab results were ready within a few days on MyChart, with detailed comments from him explaining everything. Dr. Shin is an outstanding, compassionate, and knowledgeable physician. If you're looking for a caring primary care doctor who truly takes the time to listen and help, I highly recommend him!