I had an opportunity to visit this center for lab work. I was impressed by this location. As I arrived, the place was packed! Since I did not have an appointment, I thiught to myself that I am in for a long wait. The self check was standard at every location at Labcorp but was easy to use. After check-in, I was able to find a seat and was ready for a long wait. To my surprise, not long after I sat down, I was called to verify the service I needed. Once verified, I sat down and again was ready to wait a long time. To my surprise again, I was called to get my blood drawn. I was greeted by Madison who was energetic and professional. She quickly found my vain and inserted the needle on first try. It did not even hurt. The blood drawn was done fast and efficient. This place is a well oiled machine! I am very appreciative that they open at 7 in the morning on a Saturday and are fast and efficient. Best of all people did not have to wait a long time. read more

Horrible customer service. Lady was rude and did not seem to care about helping schedule an appointment. I will not be back, maybe train your staff in basic customer service. I will not be recommending this location to anyone, stay away. read more

Zero respect for appointment times. Show up on time...wait an hour. Apparently they were busier than normal. How this can happen with online appointments days in advance....is incompetence or just not caring about their patients. read more

I wish I'd read the reviews before choosing to receive service here. The place is a mess. The front desk is unprofessional and very aggressive. I don't know why they're so rude. I usually go to Quest. This is my first and last time going to Labcorp. read more

Went there with another family member fasted it was 8:30 AM this morning. There were many people in the waiting room, Brooke checked us in. Because, It was really running efficiently the waiting patients were quickly brought in to do their labs, urine bloodwork, whatever needed to be done. Brooke drew my blood, was very kind and patient with my daughter as well. She very easily and efficiently completed the procedure, hopefully she stays at this location. Why? Because not everybody can find the veins and have such good candor with nervous patients that don't like needles! Such as myself. read more

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Absolutely horrible customer service. I booked an appointment a month ahead so I could get an early morning one but when I got there, the office was full. Most of the people there except for one other person besides myself didn't have appointments. However, they were processing the walk-ins before the people with appointments. I waited over 40 minutes past my appointment to be seen. The people in the front are very abrupt and will not speak to anyone about anything until they call them up. read more

I scheduled an appointment months ago, went in today, and was called back timely. That's where the it went down hill. LET ME SAY...I've always preferred this location. I sat in a cubicle for 30 minutes waiting for a blood (one vial) draw. Other customers called back after me were taken care of...one guy with no appointment who also was called back after me was taken care of before me. I asked why and the dark haired (with glasses...no name badge) who finally came to take care of me - said, we are doing the best we can. Well, I understand you're short staffed but my question is why was I called back to sit here while y'all called others back and took care of them first. I was not confrontational, did not raise my voice, and was not rude or inappropriate in any way - I wanted to know why I was being overlooked by two other employees. BTW, I had to pay for parking while they ignored me. Very disappointing! My blood draw was quick!! read more

People register but it doesnt show up in their queue. So far waiting 1 hour 15 minutes . read more

What's the point of making appointments months in advance if you're still waiting 30 minutes past your appt time? I get it's a busy place, but that's why they offer appointments. On top of waiting over 30 minutes past my appt (yes I did check in multiple times with the front desk & checked in at the kiosk), I was finally called back. I explained to the phlebotomist I was a hard stick & showed her where my good veins were. She poked me twice (fishing for my veins on the OPPOSITE arm of my good veins) both times missing. I ask if there's anyone else to try, in the meantime, she fills & ties up a LATEX GLOVE full of hot water to help my veins rise to the surface (labcorp is at least a 24 BILLION dollar company and they don't even have compresses available for hard stick patients?!?!) & finds another employee to help. This one jams a needle in between my knuckles & yes the blood draw does happen, but it was a horrible, horrible experience. I spent over 1 1/2 hours there in which should have been a 30 minute time frame (and that's being very forgiving with time and an appt), I was 30 minutes late to work because of it (and YES, I made my appt 2 hours prior to my work schedule). On top of all that, they didn't even have the correct supplies to wrap up the draw sites (3) , leaving me with paper taped to my arms (which bled through my clothes). Do better Labcorp, get your employees the BASIC supplies for the patients & consider having your phlebotomists get re trained, stop poking people over & over & honor appt times. Now I've got a swollen bruised hand & I'm still in pain over 12 hours later. I've attached photos to confirm my post is 100% true (if there's no photos, it didn't happen, right?) This is the 2nd time this has happened to me at labcorp & it's a shame, since their entire business is based around blood draws, you would think their phlebotomists would be well trained to service hard draws, or have a head phlebotomist at each site to take over to avoid multiple pokes, and treating the patient like pincushions, strongly consider that (for the corporate management reading this from Labcorp) . DO BETTER LABCORP!!!! read more

Labcorp - 2 pokes - Laboratory Testing Near Me - Laguna Hills, California

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I had a wonderful experience today with Ilita during my blood draw. She was incredibly kind, gentle, and professional. I usually feel nervous about blood tests, but she made me feel completely relaxed and comfortable. The process was quick and completely painless. I truly appreciate her care, patience, and excellent service. Thank you so much, Ilita -- highly recommended! read more

Two days in a row. 715 am 40 people in the waiting room, checks are not working, employees are all calling customer service - they don't even know their location number. Everyone is pissed, 9 chairs for 40 people. They are taking back 1 person every 20 mins. What a joke. read more

Fast walk in experience! Thank you! The staff was accommodating and polite. Very friendly

I did the phone check in, arrived 5 minutes after the text and they told me I missed my appointment. The text says to wait in the lobby, 20ish minutes pass with no name. I go to ask the lady working the counter, she's just staring at her phone and ignores me for a good minute or so. I finally interrupt her, she was extremely rude, and not very friendly. I came for blood work, but I imagine it's the same for the rest. I recommend not checking in via phone. They did manage to still see me, but it if they were busy I think that wouldn't be the case. read more

Fariba was wonderful. She helped me with a quick check-in and made the blood draw smooth and stress-free. I really appreciated her efficiency and gentle care. read more

This place needs some better reviews! I went in for my first time, I didn't even need to make an appointment to get some blood work done. The lady who helped me at the desk ( Itila i believe is her name ) Was very kind and handled me with care. I appreciate her being helpful and nice for my first time, i was also welcomed by another lady once i walked in, which i appreciate. Laguna Hills labcorp is great ! read more

I usually go to other locations for bloodwork. Whenever I come here there is always a really long line. Last time I came they opened late. This time the woman checking me in was really rude, not just to me but to other people as well. Then they put me in a bay to wait but I just sat there watching everybody else come and go, without being helped. I would try another location if I were you. read more

Terrible customer serviceeither the guy hates his job or doesn't know how to treat patients. It's not our fault you work Saturdays. Very rude guy. The other chick was very helpful and nice! He def needs to be trained how to treat patients! read more

This place is absolutely horrible. No one knows that they're doing. Annual drug test was scheduled weeks in advance, but we sat waiting forever. The drug test system was down, but the tech was beyond rude about it and moving sooo slowly. She was taking walk-ins over appts. So incredibly unprofessional. The area where patients sit behind the door has dried blood on the walls. We only had an option between two places and we will choose the other place next year. If you don't have to come here, don't. read more

Ridiculous , 17 customers standing. Many with canes and elderly. Seating for 11 . They say it's due to fire guidelines. Place seating outside , do something ! I've been to several other offices with half the square footage and more seating. The wait is about 1.5 hours ! One of the receptionist noted there are 5 locations , however, they are slow. Very encouraging. **I have to update this initial review to be fair. It should be noted that this location is located in the middle of the saddleback medical complex. Therefore, most likely busier than other locations. Also you can make appointments and I was a walk-in customer. Brooke the single receptionist st the time is a " Saint" ! Patient, calm, friendly , professional and knowledgeable. Brooke smiled while dealing with all the elderly who could not use the iPad checkin process and many inquiries. Brooke was the solo receptionist for at least 30 minutes while at least 26 customers waited in the waiting room. read more

Complete lack of service. Closed early, doors locked while they sit inside and talk. How about doing your job the full time?

Arrived 30 minutes early, as I was expecting traffic in the morning driving from San Clemente, as this was the only office to have an appointment within 2 weeks! I did have to check the local offices many times to get an appointment when one opened up. Zara, behind the desk, said no problem being early and she cheerfully checked me in. She was very nice and efficient with check in and ID check. As I was walking away to sit and wait, she called me to go into the #2 room to get my blood drawn. Very cool. I waited a couple of minutes and my phlebotomist, Edgar, came in and even though he was wearing a mask it seemed like he was smiling and welcomed me in a positive tone. That's helpful, as even though I am a large burly male, I really don't like getting my blood drawn! Let's keep that between us. I told Edgar that the previous day I needed an IV and the tech had an issue finding a vein. Still had the bruise from that one. Edgar easily found my vein and with no pain and very quickly it was all done. Thanks Edgar! Even though I have other Labcorps near me, if I have time to schedule I will come back to this location and ask for Edgar and hope that Zara checks me in. read more

The staff really does their best with the high volume of people coming in. No one is happy to wait and they really stay pleasant despite people not being patient with them. Ilita is a gem. Let's hope she never retires. Not sure how anyone else can provide the level of customer service and extreme skill in phlebotomy. read more

My wife is in a wheelchair and requires a shuttle ride to the lab. I had scheduled an appointment and a shuttle ride to Laguna Hills Labcorp on Friday April 4. When we arrived there was a note on the door that the lab was closed for the day. We had to wait an hour for our return ride home and nothing accomplished. Why did Labcorp not notify me that the lab had closed? Text, email, or phone call were all options. Labcorp is the worst. read more

Appointment times just mean you have to wait one hour instead of two for standby. With appointments, you still have super long wait times. They are understaffed. read more

Every time I come in, it takes multiple people to find my vein and pull my blood. It's always torture for me. One day this sweet little girl named NORIKO came in and got it the first time and made me feel so ease and had the best technique. I truly appreciate her. read more

Waited over an hour to be seen despite bringing it up to 3 different employees. I was dismissed multiple times and told to wait in line. Checked in using their system but I suspect it's faulty and doesn't always show up in their queue. No one would own the mistake and help me. Ridiculously bad customer service with lots of elderly folks waiting for so long to be seen. read more

Joyce drew my blood today and she was lovely. The front desk was efficient, despite the full waiting room. I actually was probably in and out within 30 minutes (I did have an appointment). read more

My experience at Labcorp has always been pleasant, especially thanks to Ilita. She's amazing--always kind, professional, and attentive. She takes her time and makes sure I'm comfortable. Best of all, she always gets it right on the first try when drawing blood, which I really appreciate! I've been using this lab for the past 5-6 years and she has always been the only person who could get it right. read more

Absolutely horrible no one speaks English. I had an appointment for a drug test and took 2 hours. They completely forgot about me in the room. I ask multiple times for someone to see me and I sat there for 2 hours ended up being there last person of the day. read more

I had "5" tubes of blood pulled this morning by Fariba. This young lady was incredible!! When she asked me to hold down on a piece of cotton I asked "why". She said because she was done. I was shocked. I couldn't believe she was done so quickly and I didn't feel a thing! If all the technicians are like Fariba, right on!! read more

Fariba at Labcorp did the blood draw for my son, and during the procedure, he briefly fainted. Fariba was exceptionally quick and professional, extremely knowledgeable and handled the situation with such calm and care that everything turned out just fine. She took the time to comfort Austin afterward, making him feel completely at ease. We couldn't be happier with the care we received--Fariba truly goes above and beyond for her patients. Thank you Fariba for your care towards your patients and your work. read more

a terrible place, I waited almost 3 hrs for a blood draw. A lady and I checked into the computer the same time, we were told she is one right in front of me, but I was still waiting half hour after she was called in, I went over to the front desk, the woman with Spanish accent ask me "are you done"?! Why would I go to her if I am "done"? She told me I will be next, yet I still waited for another 20 min before she call me to get the paper work and then I waited again before she called me to go inside! This is a discrimination! read more

Lack of staff to properly assist patients there for bloodwork. Lack of seating for elder and disabled. read more

You really need to make appointment before you go. Without it, expect to wait an hour at least. Staff member who took me in was nice. One who drew my blood was skilled and did the job in one take . This was pleasant because I often got poked 3-4 times to find my veins. Unless you somehow find street parking spot, parking is not free. I had to pay $2($1 every 30 minutes). read more

They never return calls. I called twice before bringing myself over to the office. The wait is insane, doesn't matter if you have appointment or not. They do not provide parking instructions ever. Not enough seats available in the wait area, you see elderly people being forced to stand and wait. I echo everything the other reviewers said in their negative reviews. It's a nightmare here. read more

I have visited this location a few times over the last month because its in the same building as as few of my clinicians. While the location is convenient if you are already in the building coming from one doctors appointment and need labs done, it can be a bit chaotic and busy. The few times I came, I came without an appointment, was able to be seen within a timely matter, but initial set up is not as smooth as other locations. Repeating yourself multiple times, having what seems to be going through multiple people to get something communicated, or maybe they are training new people who knows. You do have to pay for parking, and although the first 30 min is free, unless you are being seen at another Doctor's office who does validate, I dont think its worth it just to come alone , unless its a quick specimen drop off. There are other locations that parking is free and easy in and out. The venipuncture itself was good, so practical aspects they are competent but the administration aspect is a bit of a cluster. The people working there are friendly, maybe it's the overload. I can be fair and give 3/5. read more

Horrible. Absolutely horrible. Probably the worst type of health care service I've ever experienced. Waited an hour and a half. For something that took 5 minutes. Absolutely unacceptable. You guys need to clean house. read more

Blood Test. Shoutout to Ilita Ilita is a phlebotomist at the Lab Corp. in Laguna Woods. She is a true professional as a phlebotomist and a fun individual. She is the only one I will allow to stick me with a needle. I am a hard stick. If you are too, I would definitely without question ask for Ilita. read more

Horrible off the bat. I had a drug screen test. I had all my paperwork ready, they told me I had to email my registration paper to them which doesn't make sense. The front desk people have no clue what they're doing at all. I had an appointment at 2:45pm and wasn't taken back till 3:20pm. I sat in a room in the back for at-least 40 minutes without anyone coming to check on me, or NOTHING. My boyfriend was waiting in the lobby and told me that 10 people came in and out, and I haven't even been helped with in the back. Horrible customer service, I finally got up and asked for someone to finally take me to just get a URINE DRUG TEST. All I had to do was pee in a cup and they made me wait for over an hour and 15 minutes. NOBODY knows what they're doing in there at all. It's beyond crazy. Made it so difficult just for me to get a urine drug screen done. I recommend to anyone that needs to do a drug screen, DON'T COME HERE. DO BETTER. read more

Their computer system was down when I walked in that day. After calling my doctor's office to faxed over and the doctors office called to follow up on my lab order they left it unattended for another 15 minutes. They ended up not using the fax after all. In addition, they lost my insurance card and instead of searching for it or telling me that they'll look for it and send it to me later kept insisting that I searched my bag, pockets and the lobby area to make sure that I didn't drop it. I understand unexpected things like technology to fail, but the staff seem very inexperienced and unorganized. I was there for two hours for what should be a routine blood work. After I left they did call to let me know they found my insurance card and I can come back and pick it up. Given the mess and the pay parking lot situation I called back and request that the card be sent to me. A month later no sign of my card in the mail. read more