This is in appreciation of Ilita J. at the LabCorp Laguna Hills. Ilita always provides exceptional patient care both at the front reception and also finding my veins for drawing blood. She makes me feel comfortable and eases the experience. Thank you for your expertise and ongoing great care. Mercedes Julian read more

After my doctor upstairs required a STAT order for labs, I was thrilled to see Labcorp in the same building. Kristine was kind and polite. It was later in the day around 3pm and it was still kind of busy. Patience is key. Came in order in hand, checked in kiosk, then asked Kristine a few questions and after a few minutes was called to get my order done. Often there is a wait, but thats ok. Please not parking is free for first 30 min then after you have to pay. Download metropolis app. Luckily for me, my doctor upstairs validates parking but Labcorp does not. Keep that in mind. 5/5 read more

Today, (07/25/26) was a nice experience. I checked at the kiosk for my appointment, within minutes I was called to the front desk to 'check-in', then a few minutes later Melania (I hope that the right spelling) called me back. She took great care of me...very attentive and excellent phlebotomist. I was in and out timely, such a pleasant experience today. read more

This place always runs behind even with an appointment. This woman was extremely rude and short as she took her sweet time complaining about patients. Not only was she rude but disrespectful with no care in the world. Every other person at this office has always been respectful and professional. She is not professional by any means. I hope someone can address her behavior. read more

Labcorp - This is not my first experience with her being unprofessional. Remember we are all human no reason to be rude or disrespectful. - Laboratory Testing Near Me - Laguna Hills, California

I can't say enough about this site. Ilita, was awesome, she took the time to figure out why my dad wasn't able to provide blood. She took the extra steps, to warm his hand, to be able to draw blood. All the other staff were great too. Ilita, you gave good suggestions , helped my dad come the next day, gave the right advise. It was successful today. I can't praise Ilita enough, she was patient, kind, took the extra effort to help my dad. Great service!!!!! read more

Went there with another family member fasted it was 8:30 AM this morning. There were many people in the waiting room, Brooke checked us in. Because, It was really running efficiently the waiting patients were quickly brought in to do their labs, urine bloodwork, whatever needed to be done. Brooke drew my blood, was very kind and patient with my daughter as well. She very easily and efficiently completed the procedure, hopefully she stays at this location. Why? Because not everybody can find the veins and have such good candor with nervous patients that don't like needles! Such as myself. read more

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Waited and hour and a half after my appointment time to give blood. People were packed into the lobby and staff are rude. read more

Labcorp - No one is working here... - Laboratory Testing Near Me - Laguna Hills, California

We had an excellent experience at Labcorp. The technician who drew blood from my son (Ilitas) was incredibly skilled, patient, and kind. My son has deep veins, which can sometimes make blood draws difficult, but the technician found the vein quickly and completed the draw smoothly with minimal discomfort. My son wasn't bothered by the process at all, which was such a relief. We truly appreciate the technician's professionalism, expertise, and caring approach. Thank you read more

Horrible customer service. Lady was rude and did not seem to care about helping schedule an appointment. I will not be back, maybe train your staff in basic customer service. I will not be recommending this location to anyone, stay away. read more

plan on spending an hour and a half here if you're lucky. On top of that, you'll have to pay for parking because they don't validate like other LabCorp facilities DO read more

booked an appointment, still waited 40 minutes, they did not have a test that my doctor had pre verified would be available. I stayed to get my blood drawn. The girl tried both arms without finding a vein. She said she would call someone else to try, but I was done. On a positive note, the girl was nice. The final blow...had to pay $6 parking and wasted 2 hours for nothing. read more

Zero respect for appointment times. Show up on time...wait an hour. Apparently they were busier than normal. How this can happen with online appointments days in advance....is incompetence or just not caring about their patients. read more

Avoid. Waited over 30 minutes past my appointment time. They charge for parking. Since I was there, for about an hour, parking was $3+. Also most painful blood test in my life. They're usually nothing to me but I felt pain shoot up to my fingers when they jabbed me read more

I did the phone check in, arrived 5 minutes after the text and they told me I missed my appointment. The text says to wait in the lobby, 20ish minutes pass with no name. I go to ask the lady working the counter, she's just staring at her phone and ignores me for a good minute or so. I finally interrupt her, she was extremely rude, and not very friendly. I came for blood work, but I imagine it's the same for the rest. I recommend not checking in via phone. They did manage to still see me, but it if they were busy I think that wouldn't be the case. read more

People register but it doesnt show up in their queue. So far waiting 1 hour 15 minutes . read more

What's the point of making appointments months in advance if you're still waiting 30 minutes past your appt time? I get it's a busy place, but that's why they offer appointments. On top of waiting over 30 minutes past my appt (yes I did check in multiple times with the front desk & checked in at the kiosk), I was finally called back. I explained to the phlebotomist I was a hard stick & showed her where my good veins were. She poked me twice (fishing for my veins on the OPPOSITE arm of my good veins) both times missing. I ask if there's anyone else to try, in the meantime, she fills & ties up a LATEX GLOVE full of hot water to help my veins rise to the surface (labcorp is at least a 24 BILLION dollar company and they don't even have compresses available for hard stick patients?!?!) & finds another employee to help. This one jams a needle in between my knuckles & yes the blood draw does happen, but it was a horrible, horrible experience. I spent over 1 1/2 hours there in which should have been a 30 minute time frame (and that's being very forgiving with time and an appt), I was 30 minutes late to work because of it (and YES, I made my appt 2 hours prior to my work schedule). On top of all that, they didn't even have the correct supplies to wrap up the draw sites (3) , leaving me with paper taped to my arms (which bled through my clothes). Do better Labcorp, get your employees the BASIC supplies for the patients & consider having your phlebotomists get re trained, stop poking people over & over & honor appt times. Now I've got a swollen bruised hand & I'm still in pain over 12 hours later. I've attached photos to confirm my post is 100% true (if there's no photos, it didn't happen, right?) This is the 2nd time this has happened to me at labcorp & it's a shame, since their entire business is based around blood draws, you would think their phlebotomists would be well trained to service hard draws, or have a head phlebotomist at each site to take over to avoid multiple pokes, and treating the patient like pincushions, strongly consider that (for the corporate management reading this from Labcorp) . DO BETTER LABCORP!!!! read more

Labcorp - 2 pokes - Laboratory Testing Near Me - Laguna Hills, California

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I wish I'd read the reviews before choosing to receive service here. The place is a mess. The front desk is unprofessional and very aggressive. I don't know why they're so rude. I usually go to Quest. This is my first and last time going to Labcorp. read more

I had a wonderful experience today with Ilita during my blood draw. She was incredibly kind, gentle, and professional. I usually feel nervous about blood tests, but she made me feel completely relaxed and comfortable. The process was quick and completely painless. I truly appreciate her care, patience, and excellent service. Thank you so much, Ilita -- highly recommended! read more

Two days in a row. 715 am 40 people in the waiting room, checks are not working, employees are all calling customer service - they don't even know their location number. Everyone is pissed, 9 chairs for 40 people. They are taking back 1 person every 20 mins. What a joke. read more

Fast walk in experience! Thank you! The staff was accommodating and polite. Very friendly

Absolutely horrible customer service. I booked an appointment a month ahead so I could get an early morning one but when I got there, the office was full. Most of the people there except for one other person besides myself didn't have appointments. However, they were processing the walk-ins before the people with appointments. I waited over 40 minutes past my appointment to be seen. The people in the front are very abrupt and will not speak to anyone about anything until they call them up. read more

I usually go to other locations for bloodwork. Whenever I come here there is always a really long line. Last time I came they opened late. This time the woman checking me in was really rude, not just to me but to other people as well. Then they put me in a bay to wait but I just sat there watching everybody else come and go, without being helped. I would try another location if I were you. read more

Arrived 30 minutes early, as I was expecting traffic in the morning driving from San Clemente, as this was the only office to have an appointment within 2 weeks! I did have to check the local offices many times to get an appointment when one opened up. Zara, behind the desk, said no problem being early and she cheerfully checked me in. She was very nice and efficient with check in and ID check. As I was walking away to sit and wait, she called me to go into the #2 room to get my blood drawn. Very cool. I waited a couple of minutes and my phlebotomist, Edgar, came in and even though he was wearing a mask it seemed like he was smiling and welcomed me in a positive tone. That's helpful, as even though I am a large burly male, I really don't like getting my blood drawn! Let's keep that between us. I told Edgar that the previous day I needed an IV and the tech had an issue finding a vein. Still had the bruise from that one. Edgar easily found my vein and with no pain and very quickly it was all done. Thanks Edgar! Even though I have other Labcorps near me, if I have time to schedule I will come back to this location and ask for Edgar and hope that Zara checks me in. read more

I had an opportunity to visit this center for lab work. I was impressed by this location. As I arrived, the place was packed! Since I did not have an appointment, I thiught to myself that I am in for a long wait. The self check was standard at every location at Labcorp but was easy to use. After check-in, I was able to find a seat and was ready for a long wait. To my surprise, not long after I sat down, I was called to verify the service I needed. Once verified, I sat down and again was ready to wait a long time. To my surprise again, I was called to get my blood drawn. I was greeted by Madison who was energetic and professional. She quickly found my vain and inserted the needle on first try. It did not even hurt. The blood drawn was done fast and efficient. This place is a well oiled machine! I am very appreciative that they open at 7 in the morning on a Saturday and are fast and efficient. Best of all people did not have to wait a long time. read more

Terrible customer serviceeither the guy hates his job or doesn't know how to treat patients. It's not our fault you work Saturdays. Very rude guy. The other chick was very helpful and nice! He def needs to be trained how to treat patients! read more

Fariba was wonderful. She helped me with a quick check-in and made the blood draw smooth and stress-free. I really appreciated her efficiency and gentle care. read more

This place is absolutely horrible. No one knows that they're doing. Annual drug test was scheduled weeks in advance, but we sat waiting forever. The drug test system was down, but the tech was beyond rude about it and moving sooo slowly. She was taking walk-ins over appts. So incredibly unprofessional. The area where patients sit behind the door has dried blood on the walls. We only had an option between two places and we will choose the other place next year. If you don't have to come here, don't. read more

This place needs some better reviews! I went in for my first time, I didn't even need to make an appointment to get some blood work done. The lady who helped me at the desk ( Itila i believe is her name ) Was very kind and handled me with care. I appreciate her being helpful and nice for my first time, i was also welcomed by another lady once i walked in, which i appreciate. Laguna Hills labcorp is great ! read more

Ridiculous , 17 customers standing. Many with canes and elderly. Seating for 11 . They say it's due to fire guidelines. Place seating outside , do something ! I've been to several other offices with half the square footage and more seating. The wait is about 1.5 hours ! One of the receptionist noted there are 5 locations , however, they are slow. Very encouraging. **I have to update this initial review to be fair. It should be noted that this location is located in the middle of the saddleback medical complex. Therefore, most likely busier than other locations. Also you can make appointments and I was a walk-in customer. Brooke the single receptionist st the time is a " Saint" ! Patient, calm, friendly , professional and knowledgeable. Brooke smiled while dealing with all the elderly who could not use the iPad checkin process and many inquiries. Brooke was the solo receptionist for at least 30 minutes while at least 26 customers waited in the waiting room. read more

Complete lack of service. Closed early, doors locked while they sit inside and talk. How about doing your job the full time?

The staff really does their best with the high volume of people coming in. No one is happy to wait and they really stay pleasant despite people not being patient with them. Ilita is a gem. Let's hope she never retires. Not sure how anyone else can provide the level of customer service and extreme skill in phlebotomy. read more

My wife is in a wheelchair and requires a shuttle ride to the lab. I had scheduled an appointment and a shuttle ride to Laguna Hills Labcorp on Friday April 4. When we arrived there was a note on the door that the lab was closed for the day. We had to wait an hour for our return ride home and nothing accomplished. Why did Labcorp not notify me that the lab had closed? Text, email, or phone call were all options. Labcorp is the worst. read more

Appointment times just mean you have to wait one hour instead of two for standby. With appointments, you still have super long wait times. They are understaffed. read more

Every time I come in, it takes multiple people to find my vein and pull my blood. It's always torture for me. One day this sweet little girl named NORIKO came in and got it the first time and made me feel so ease and had the best technique. I truly appreciate her. read more

Waited over an hour to be seen despite bringing it up to 3 different employees. I was dismissed multiple times and told to wait in line. Checked in using their system but I suspect it's faulty and doesn't always show up in their queue. No one would own the mistake and help me. Ridiculously bad customer service with lots of elderly folks waiting for so long to be seen. read more

Joyce drew my blood today and she was lovely. The front desk was efficient, despite the full waiting room. I actually was probably in and out within 30 minutes (I did have an appointment). read more

You really need to make appointment before you go. Without it, expect to wait an hour at least. Staff member who took me in was nice. One who drew my blood was skilled and did the job in one take . This was pleasant because I often got poked 3-4 times to find my veins. Unless you somehow find street parking spot, parking is not free. I had to pay $2($1 every 30 minutes). read more

My experience at Labcorp has always been pleasant, especially thanks to Ilita. She's amazing--always kind, professional, and attentive. She takes her time and makes sure I'm comfortable. Best of all, she always gets it right on the first try when drawing blood, which I really appreciate! I've been using this lab for the past 5-6 years and she has always been the only person who could get it right. read more

Absolutely horrible no one speaks English. I had an appointment for a drug test and took 2 hours. They completely forgot about me in the room. I ask multiple times for someone to see me and I sat there for 2 hours ended up being there last person of the day. read more

I had "5" tubes of blood pulled this morning by Fariba. This young lady was incredible!! When she asked me to hold down on a piece of cotton I asked "why". She said because she was done. I was shocked. I couldn't believe she was done so quickly and I didn't feel a thing! If all the technicians are like Fariba, right on!! read more