I hate reading reviews about healthcare workers that are along the lines of "oh I was bruised when I was poked getting my blood work done" (I mean this is kind of a no brainer? You're getting your blood drawn!) or "I had to wait in the waiting room for xyz time" (Yes that's the real world even when you have an appointment, especially a walk in, no one's fault, just need to learn to wait!) Let's be real, they are wiping down the stations, cleaning up between patients, sending paperwork's to the providers, there's a lot that goes on behind the scenes! This location was fast, quality of care was great. Kathy was AMAZING! Such a sweetheart. She poked me, and I didn't even feel it! Even the other ladies in there were sooooo nice! Will be going back to this location. Very easy to find in the building, on the first floor right when you walk through the sliding glass door! read more

Older lady with dyed red hair would not take me as a walk in 20min before closing since "they have walk-ins still" however there was only one lady in the waiting room. absolute bs she just wanted to get off early and i really needed this bloodwork done today. read more

The place wasn't crowded, and the staff were very friendly. A special thanks to Kathy for her excellent blood-drawing skills and her warm, kind demeanor. read more

Can a place get more unorganized than this? Circus has more organization! Waiting 2 1/2 hours in the morning for a basic lab work? Lobby full of patients, at 9 AM and 2 of the 3 people decided to take a break, living this mess of a place unattended? This place needs to close down! Clearly none gives a hoot about patients and at the end of 3 hours wait, we were told to wait another 45 minutes, for a basic blood work! Negative stars! read more

DO NOT WALK IN HERE, took 2 1/2 HOURS!!!!! And try to book a morning, 2 weeks out I'm still waiting....

The lady in the front desk taking in patients and processing info is very no bs lets get things rolling which is good when you are fasted for a blood draw bc you just wanna get it done with. The persian man who drew my blood was very kind when I fainted and got me ice pack and water. Thank you brother! read more

This is my second terrible experience. The first time, I had a client in the area, so I took the time to get tested. The nurse mentioned that I needed thin skin, and she used the blade three times. My hand became numb. Today, the nurse attempted to use the blade again, but he was coughing the entire time and ultimately told me he couldn't proceed with the collection. This has been time-consuming, and I'm feeling nauseous. My husband thinks I should consider pursuing legal action because I believe I have a valid case. read more

The office is clean and right at the entrance of the medical building. If you have an appointment, it is easy to check in and be seen in just a few minutes. Just be sure to make an appointment and show up on time. I don't have her name handy, but a phlebotomist I have seen a few times is efficient and friendly. This location seems to be less chaotic than some of the others. read more

I was a walk in and got there at 8:15. The room had only 3 people waiting. I was not seen until 10am. This is literally the worst lab to go to. Understaffed and mismanaged would describe this place to a tee. I chose this place because it's in the same building where my doctor is practicing. Don't come here! Go somewhere else or go to Lab Corp. read more

I came in as a walk in after I clicked Aliso appt. And when it gave me times the website switched to a different location unbeknown to me. Two people in the lobby had the same issue I did. Waited over an hour just to drop off a sample. This should be a simpler process for drop offs. The tech that took care of us earlier for the blood test was great but the whole process of check in was not efficient. Will consider different options in the future for bloodwork. read more

Showed up for my appt last week and there was a sign on the door that they were closed. I made this appt two months ago. I even got a reminder email a few days before from Quest. I took the morning off for this appt and received no notice that they were closed. I contacted their customer service number and their system showed that this location should have been open and they had no idea why they would be closed. I was told that someone would contact me within 24 hours. Well, that never happened. So I rescheduled my appt for this week. So I show up again and they are closed AGAIN!!! Why do they keep scheduling appts on days they won't be open?! And they don't ever bother to reach out to their patients to notify them. Who treats patients like this?! I'm telling my doctors to send my labs to LabCorp instead from now on. Quest is ridiculous! read more

Quest Diagnostics - Laboratory Testing Near Me - Aliso Viejo, California

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DO NOT COME HERE! I went to get my blood taken and they were so rude! Every person the girl and guy, horrible! So disrespectful, and really very bad at their jobs. They have a closest open to the public full of medical supplies. And having had my blood drawn multiple times in the past, this was by far the worst. This quest should be shut down read more

This place is filthy, disorganized and the lady who helped me was so rude it was unbelievable. She didn't even know how to draw blood or bandage me afterwards so I ended up looking like this. Worst lab I've ever been to. I've attempted to call and complain but there's no live person to talk to. Never ever go to this lab. read more

Quest Diagnostics - Great job - Laboratory Testing Near Me - Aliso Viejo, California

I agree with all the comments, there is a lady that is super rude! They also take so long. I got my results back and it said I was not fasting when I clearly told them I was fasting. Also it hurt when I got my blood drawn and it left a bruise. Really don't recommend this place unfortunately. read more

Let me start by there "Unstaffed " for a Friday you would think having enough personal would be a priority these places are never without patient screenings as far as stand by they never grab in between time slots they just jump to next appointments as far as sympathy they have none they are quick to defend verbally there situation to be justified and revert to "you should had made an appointment " basically they want to encourage appointments only and don't have common courtesy to grab at least one every time in between an appointment but instead they jump to the next time slot because there already behind in other words there will a KwYs be someone next because there under staffed and you will be stuck there until the last scheduled appointment at closing rather then to make it a point to advice those who are on standby as they check in and advise them they won't be seen until closing they just continue to take on standby and say it could be about an hour but the truth is it runs into three hours at times only because they neglect to accommodate at least one in between time slots that would had been available had they not been under staffed they had three nurses to draw blood I defended a woman who had only to drop off a sample and they made her wait along with all the stand byes over 2 hours .. it's been so far and still waiting to be seen ... read more

This is the only place that can complete my very difficult draw. Shiva is always calm, attentive and I always request her. They always get me in at the time scheduled and I am out quickly. The facility is clean and convenient with plenty of parking. Thanks Shiva! read more

Thank you Veronica for going the extra mile both Saturday and Monday! I appreciate your professional attitude in handling clients. I wish quest had a person up front there are so many questions and people don't know how to use the check in kiosk. It's a lot for the phlebotomist to do their job and a receptionist job. read more

Surprised by the 3 1/2 star rating here . . . We had a great experience! The woman at the front desk was a bit abrupt but she seemed very busy. She did her job and was patient and helpful to an older gentleman behind us who needed extra time and help with the technology while checking in for his appointment. The office is small and there was a line after we arrived but people seemed to be processed quickly. Gloves were provided if you desired them to check in with the tablet. We had an appointment, which we made that day (!) and were in and out quickly. Arnel, our technician, was awesome! He had a great attitude and made the whole experience very pleasant. I've been to Labcorp in Laguna Hills and had no issues, but it is much bigger and more crowded. Quest seems to be more my speed with a smaller space, less people and friendly, efficient staff. A great find! read more

Terrible experience today with a Phlebotomist named Shiva. The appointment system was easy. I waited about 5 minutes at the lobby. I've been at this location a few times now and I've sat with a different tech each time. I'm 41 years old and I get my blood drawn 3-4 times a year from either a Quest location or at a Hoag clinic. I've been told a few times that my veins are small and with a larger needle it tends to roll, and I'll end up getting poked twice. So I've learned to share this information during each appointment, the techs usually appreciate the information and I would have a successful lab experience. I shared this information with Shiva and she was very dismissive. She said that's not always true and that it might require I get poked twice. I told her that I am only sharing information that I've heard from the past. She was defensive and asked if I drank some water because that definitely always helps but that she will still use the smaller needles. She was extremely rough when she placed the needle, and she was pulling on the tube a lot which felt like she was shaking the tubes. When she released the rubber belt it slapped my arm and all she said was "opps". My arm is bruised from the needle which doesn't usually happen to me. I am giving this place 3 stars because my past experiences were great, the appointment system worked well for me and I've never had to wait for more than 10 minutes. I would just recommend to avoid Shiva if at all possible. read more

If you want to extend your 18+ hour fasting before the blood test by additional 3 hours due to the laid back meaning really really lazy staff procrastinating, chatting and laughing during work hours, while the patients who scheduled their appointments in advance have to wait for 30+ minutes, this is definitely the location for you. Took a break at work between meetings and came on time (for my appointment), self checked-in (don't expect anyone greeting you - they're all busy browsing social networks on their cell phone), and was delayed 30 minutes, I needed to eat something after the test. Instead barely made it to my next meeting at work and had to endure hunger for another 3 hours. When I asked for the supervisor (none on duty obviously), and then my nurse name, I was threatened with service refusal, and back-talked in a rude way using offensive lingo. Eventually she told me her name: Jennifer, saying she was the highest-ranking at the moment in the absence of the facility supervisor. Thus that "Jennifer" is indeed responsible for managing the staff and ensuring the quality fo service. Not surprised seeing the low rating here on Yelp. It's worth doing a little research and finding a further, but more professional location, or better yet, a different company. read more

Service 5/5 - Service was very nice. However I recommend getting an appointment or else you will be waiting a long time. Cleanliness 5/5 - The place is very clean. Overall - A good place to draw blood. read more

This location takes forever for walk in and appointments. They really should shut down if they can't support more people or have coverage. They literally let another walk-in go ahead of us because they were upset vs helping the clients that got there first and waited quietly and patiently. I will say when we called the manager he fixed the issue quickly and was kind..but I've been here several times and it needs help. read more

I wouldn't give this place a one star. Terrible incompetent people who can't read lab orders from their own system. I had to get my child to do a stool test three times. They messed up everyone of the tests and still haven't got it right! They have no front desk person to help. No one wants to help you even if you ask them to. They say they are too busy! Their phone doesn't have the option for you to talk to anyone. Absolute nightmare place! read more

I have an appointment for today, dec 28 with fasting labs. My confirmation email is for this date and time at this location. Showed up for my appointment- along with several other people, to find a sign that says the location is temporary closed today through Jan 2! Terrible. read more

Not sure why there are so many poor reviews. I came in at 2:30pm on a Tuesday and there was no one in the waiting room. I checked myself in on the iPad and within 3 minutes, my name was called. I gave Star my insurance card and paperwork and was in the chair within a minute. I'm all for efficiency and quality, and I feel that both occurred here. Star had a great personality and made this ball of nerves as relaxed as possible, granted the circumstances. She was upbeat and very friendly! This place was clean, parking was easy and free, and Star was amazing! I would definitely be back if I ever need blood work again! read more

This place. Get real. There is a room for of patients and there are staff behind the door but no one is helping the patients. Seems there is a new system that people so called checked in for the appt but don't show but instead of seeing a patients they are all in the back giggling and carrying on and adamant that the slot is filled and not their fault no one showed. Also one lady is using the same gloves patient to patient and coming out to talk to people in the gloves explaining she can't help anyone even though there is clearly no one here. Need grown ups to run this place please. Not to mention they are late with my appointment bc they are all gabbing in the back. Very unprofessional and rude. Oh they lost the order. Great. But I heard all about this employees hotel preferences and she kept me waiting 30 minutes to tell me she can't find the ordrrz read more

Don't come here unless you absolutely have to. This place is awful. They were rude to almost every single patient and truly act like they don't want to be there. read more

I arrived at 9:30 am for a blood draw. It is now 10:06 and only 1 patient out of a waiting room full of patients has been called back. They tell you to make an appointment to avoid the wait but there are no appointments available any time I try to make an appointment on line. read more

WORST!!!! Lacking personnel. No one managing the front desk. Waiting time ridiculous. People walk in in front of you and get ahead of you without an appointment. Not enough seating Will never go back read more

I have visited the Quest near the Laguna Hills Mall a few times but much prefer the ALISO VIEJO one for a number of reasons but mostly because I have been lucky to have Caroline take my blood & she is so gentle & kind as I am one who does not like having blood taken . . . I do make prior appointments so I always get in right away. . . I will always go to the AV Quest! Thank you AV Quest . . . read more

Unfortunately super slow service with 2,3,or 4 stations active of 6 during last 70 minutes. I've been the first on standby and the waiting room was almost empty at first, now it's crowded. You'd think they'd try to avoid that as a covid precaution. I asked why they are not serving with full capacity and they said some are on breaks. I left for another place, no point in waiting further read more

Because the tech did nit enter all my insurances I repeatedly been billed when I should have zero co-pay. Waited on phone 3xs an hr awful when got thru no help. 45 days to update ins. Info meanwhile need labs regularly and must pay co-pay in order to have labs done! I'm penalized when they failed to fo there job! Not Good! read more

Website says they take walk-ins. Took the day off work, fasted, and arrived 30 minutes before they opened--- to find out they couldn't take me until almost noon! read more

Poor customer service!!! I was here this morning and it's packed because of the power outage just before I came. I had an appointment it was my fault I was late but what was irritating the lady kept insisting I didn't have an appointment in their location and it's not in their system?! I made the appointment for a month, I got confirmation by text and email. It's not my fault you guys had a power outage and behind. You can't even squeeze an appointment? Told me I'll be just a walk in and need to wait an hour to two hours?! blood draw doesn't take 30 minutes! So rude! read more

Very nice staff. Very friendly and great bed side manner. The reason they did not get 5 stars is the wait. They were down an employee when I was here and it took forever. A tip: if you need to get you blood drawn at 8:00 am, arrive at 7:00 AM. We arrived at 7:20 and there was a line of 15 people outside. We should have been here at 7:00. Good luck! read more

Quest Diagnostics - Lobby - Laboratory Testing Near Me - Aliso Viejo, California

Checked online waiting time 12 minutes. Checked in at office waiting time on kiosk 15 minutes After waiting 45 informed by intake person wait time is 3 hours. Leave site to go to another location and not 6 minutes later the Aliso site is texting they are ready. This location is busy and disorganized. read more

Made an appointment. Showed up on time. There was a note on the door saying they were closed. Nothing from the location or quest that my appointment was cancelled. Wish I could give them zero stars read more

April 29th, 2022 - I made an appointment for an early blood draw for important testing. Usually when I come through to Quest with an appointment, I am in and out in 15 minutes. It took the woman who drew my blood over an hour. OVER AN HOUR to get 4 tubes of blood drawn. I am a patient woman and so I thought it is what it is; but geezus! The issue continues however, when I get my results there is absolutely no details. Everything has zeros. Which is completely absurd and not even possible for my condition. I try calling and am not able to get through to anyone at this center to complain and ask for a redraw. I get a bill in the mail; I try calling and get hung up on. I try emailing with no response. Now, they want to send me to collections when I didn't even get proper bloodwork completed. As far as I am concerned the phlebotomist/this location as a whole mismanaged my bloodwork. I shouldn't have to pay $200 for them wasting my time. read more

Make an appointment to wait. Not sure why they do this but be aware that from what people have told me and from what I learned today... you'll be waiting for a bit even with an appointment. Plan ahead tell your employer or make arrangements because it's going to be a while when you get here. I made my appointment a few weeks ago for a routine lab work thing. Hoping it would be a fast process but no such luck. Maybe this was an off day for this location as I've had better experiences at other locations. Friendly staff, clean office but very inefficient with appointments... read more

My husband's company offers incentives for being healthy so every year quest draws blood and checks vitals & metrics to reward the healthy ones. I missed the in-house day so I called quest at 1-866-908-9440 to schedule and appointment but they didn't have any for weeks so i decided I'd walk in. The helpful person on the phone offered several locations in my area and I chose this one due to it being new and likely not too busy. Once chosen, the phone agent sent my info to the AV location and said it would be accessible there for 30 days. Awesome! I arrived to the Aliso Viejo shopping district and was met with a really easy parking situation. The huge FREE parking structure to the right of the movie theaters feeds right into the HOAG main entrance. I can't believe I did this but I actually went to the directory and didn't see them so I asked at the desk of HOAG diagnostics and they showed me the QUEST OFFICE WAS DIRECTLY TO THE RIGHT of the directory sign I had just stared at for 5 mins. how embarrassing, right? Well it was early and I still had sleep on the brain. Anyway the quest office is the first door to the right when you enter the double sliding doors. Once inside the waiting room is large and smells of new, clean office. I didn't have a apt but saw they opened st 7:30 so I made my mind up I'd be there when they opened and wait it out. Me being me, I arrived into the office (after my silliness at not seeing it) at 7:45 and I was 8th in line. Booooo But that's okay, cuz everyone told me it goes quickly. I'm writing this review at 8:15 and I am the last and only person in the waiting room. There are two techs working and the patients all seem to get finished in about 10 mins. I got called in about 8:20 and was out by 8:30! The funny thing is when I left there was only one person in the waiting room so maybe arriving when they open is not exactly the best idea because everyone does that. Maybe it's better to arrive at about 8:30 when the early-morning walk-ins are finished because then the wait is probably only about 10 minutes. Just a thought. My phlebotomist was super nice and chatty and I had a great appointment however brief. The one thing that is not so fun is there are no snacks for when you are done with your blood draw. When the quest technicians come to my husbands office there are snacks everywhere. All in all a great experience with no complaints. read more

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