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Laguna Woods, CA

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Med2U Mobile Laboratory Services

3.2 (9 reviews)
Open • 9:00 am - 5:00 pm

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5 years ago

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4 years ago

I was not aware of this service either. Andrew came today and did a blood draw. He was great!

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Quest Diagnostics - Great job

Quest Diagnostics

2.4(102 reviews)
2.3 mi

The place wasn't crowded, and the staff were very friendly. A special thanks to Kathy for her…read moreexcellent blood-drawing skills and her warm, kind demeanor.

I'm extremely disappointed with my experience at this location. I came in as a walk-in and, after…read morechecking in, a nurse approached me and told me that it could be hours before I was seen and encouraged me to make an appointment. I explained that I was willing to wait because the check-in screen had indicated approximately an hour. She acknowledged that and I sat down to wait patiently. What concerned me was the apparent inconsistency in how walk-in patients were treated. Approximately 20 minutes after I arrived, another walk-in patient came in after seeing a doctor upstairs. Unlike me, she was not given the same warning that she could potentially be waiting for hours. As time passed, it appeared that nurses were becoming available. Around 11:24, another patient left, and two nurses appeared to become available. Around 11:29, another appointment arrived, and I was still waiting. At approximately 11:33, after nearly an hour, the other walk-in patient--who had arrived about 20 minutes after me--was taken back and seen, while I continued waiting. The most troubling part of this experience was that I felt I was being treated differently because I do not speak Arabic. I observed what appeared to be a preference toward patients with whom the nurse could communicate in Arabic. I cannot know the nurse's intentions, but the difference in treatment and timing left me feeling discriminated against and dismissed. I understand that medical offices can be busy and that appointments and walk-ins may be handled differently. My concern is that I was specifically discouraged from waiting because I was told it could take hours, yet another walk-in who arrived after me was seen within minutes while I continued waiting. Patients deserve to be treated fairly, respectfully, and consistently regardless of the language they speak. Based on this experience, I cannot recommend this location and would give it 1 star.

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Med2U Mobile Laboratory Services - laboratorytesting - Updated October 2026

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