Overutilized and/or understaffed. I have been here 3 times now, and each time the huge waiting room has been crowded with waiting patients. It's time for Quest to consider their clientele and add more locations in this general vicinity. Previous experiences at this location told me I would again be waiting 30 minutes or more just to get registered, then another hour or so wait for a quick blood draw. However, in reality, it took 1 hour and 40 minutes before I was called up to the desk to give my information and then another 25 minutes before I went in for my 5 minute blood draw. It's time to be patient-centered, not profit-centeted Quest Diagnostics. I would have awarded zero stars except that A) yelp! requires a minimum of 1 star AND B) there was a young woman at the front desk named Chloe who was patient, empathetic, and absolutely lovely with all of the dozens of dissatisfied customers. It was essential that someone answer the constant barrage of questions and complaints but she spent about 65% of her time dealing with these matters, preventing her from getting much completed. It is a very inefficient set up they have, but this woman should be promoted and receive a generous pay raise as she performed non-stop service recovery and kept tempers from flairing. If I ever have a choice, I will opt for a lab other than Quest...in fact, I am going to voic3 my complaints to my medical group and request that they allow patients to use someone not in the Quest monopoly. read more

My experience here was fine. Walked in at 9:45 entire process was done by 10:20. The phlebotomy guy was nice and fast so I didn't faint. The first 30 minutes of parking is free and it's $1 for every 30 minutes or portion of. read more

Quest Diagnostics - Waiting room - Laboratory Testing Near Me - Laguna Hills, California

The building is due for a demo / rebuild. It did not feel clean in the waiting area. Not impressed with the friendliness of the staff. Check-in is all automated to save a buck. Good luck finding staff help if you need help signing in. Appointment was for 9:20am. If you sign in a minute late at Quest, you get to go home and reschedule. Finally got called for blood draw at 10am. The person drawing the blood was fine. Go to a Quest with a better overall review if you have a choice. read more

Terrible customer service, they had no masks for patients and sent them to a pharmacy to buy them.

My experiences have been for the walk in appointment service on Saturdays. I really love the fact that if I need a blood draw on the weekend, I can rely on this location to meet my needs. Twice, I've had to have Saturday labs drawn and no Quests are open in the area on Saturdays. The one in Laguna Hills is appointment only Sat from 7-9am and then walk ins exclusively from 9-12. I love this! Both times the waiting room has been empty and before I could even sit down after registering, I am called back. This last visit I had Katie who was so sweet. She was friendly, personable and drew my blood with little pain. Despite drinking a ton of water (as I've learned through my other blood draws), the vein was not cooperating, so she brought some heat packs to get the vein to pump. I know my veins are super shallow but she was able to get my blood draw with the heat packs and get me out the door quickly. I appreciate her problem solving and liked my interaction with her. If you don't want to wait, Saturday mornings are where it's at! You will have to pay for parking $2 in the lot or just park on the street (as I should have done). read more

Whaaaaat? Why so few stars? Don't believe it. This is the best Quest lab I've ever been to. Today I walked into a packed waiting room at 11:00 and my wait was a whole 15 minutes. The longest I've ever had to wait here. At other Quests I've waited an hour. When I walked out st 11:30 there were all of three people waiting that's how it usually is. Five minute wait max. So let's talk about the phlebotomists. My veins have so much scar tissue that they are extremely difficult to find. Not today. Wonderful Minoo found it the very first time. All the phlebotomists are good, and all very nice. But just herself, Minoo rated five stars. Highly recommended!!! read more

Horrible location! There was no one in the waiting room.... but also no one at the front desk... I stood there for at least 15 minutes! And people working there even walked right past me without saying anything!!! How is there not a front desk person? And what does it take to get some service around here? Also they don't validate parking!? Who is going to pay money to park just to drop off a freakin lab test!?? I don't know why they always put quests in these pay for parking medical centers and then then don't Validate!!!! WTF!? read more

Don't bother with an appointment it means absolutely nothing. In fact you get penalized. I had an 8:15 appointment and got there at 7:45 and walk ins went before those of us with appointments. Bad business! Then I get into the room for the draw and a trainee was there with no ability at all. It took way too long to enter what she needed in the computer. There are other labs-find one. read more

Your appointment time does not matter. Had an appointment, arrived on time, waited 40 minutes before I had to leave to go back to work. Many people had been there before me and been waiting longer. Only go if you have no where else to be for a couple hours. read more

Scheduled an appointment to get a drug test done for employment and their bathrooms are down all day and they don't call to reschedule or let me know they can't do it anymore and waste a drive. read more

This location is very frustrating to deal with, no one is ever at the front desk. If you make an appointment to collect a sample, things usually go well. But, if you need any kind of assistance (pick up a home collection kit, drop off a specimen), the appointment system is useless and you have no choice, but to wait to catch the eye of an employee and flag them down to get assistance. read more

I'm reviewing about our recent experience. We easily went online and made an appointment for the following morning. My daughter has labs 1-2 times a year and we've had issues with this location in the past. But this time we were seen within 5 minutes and the technician named Reece was great! He was able to find her vein on the first try, which has never happened. And he was super friendly and put her at ease. read more

I went to Guest Diagnostics, in the Taj Mahal building. In Laguna Hills on Paseo de Valencia. As I entered inside, by the desk were two touch screens, where one puts in all the information, that is required. Then I sat down, and watched on a large TV screen, the news of the day. The technician called my name, so I went inside to a small booth, where the tech filled the 6 vials needed for testing. I also left a specimen, that was also required. He was good in doing, what he was, to do. I left and went to eat somewhere, as I was fasting. Robert H. read more

Horrible service. I was sent here for blood work by my doctor. I check in using the self checkin they have and waited for hours while no one came to the front desk to help answer questions from multiple people. Wish I can leave a lower review for this place as I waited hours to be helped and got no service. read more

Was at the Laguna hills site as a walk-in on June 18, 2018. Was very happily surprise how fast and efficient the office was. There was a line but I got there a 6:45 am. . In and out of office in 2/2 hour . Special Big thanks to CARLOS who drew my blood. He did probably best blood draw I have ever had , not one mark on my arm He was friendly and professional. read more

From start to finish a pleasant experience. Made appointment online, received reminders, easy check in, courteous staff and the nurse technician Genevieve, who worked with my child was above and beyond amazing. I am grateful for her understanding and professionalism. read more

I came in for a Covid test, I made my appointment. After checking in, we waited for my turn, the lab technician said I have to order the test (???) so confused now and nobody said anything about it when I scheduled the appointment online. So I got the code, it was leading me to the whole process over again. In the end I had to choose another appointment time for tomorrow because today was all booked up. I hope they don't tell me to go home because they close and I'm now considered "walked in " terrible service terrible process. read more

I really feel compelled to write this. The techs in the back get five stars, I've been here many times and they are the best, polite, sometimes funny & the blood draws here are painless for the most part. Once it a while you get somebody who like likes to stab you but for the most part the techs ate top notch. The low rating is for the horrible person at the front desk. She's just so rude and mean, no to mention as lazy as sin. I come here often and she's worked here a while & her attitude has not improved. Today when I was here I had an appointment so I checked in on the sign-in screen. When I was finished a gentleman asked me to help him sign in so I did...but excuse me, isn't helping patients sign-in THE FRONT DESK PERSONS JOB??? I saw him talking to her earlier & when she told him to sign in why didn't she offer to help him? It was quite obvious he didn't know what to do. I had to ask her a question about signing in without an appointment because I've always had an appointment when I come in. She sat on her duff and yelled the answer to my question to me. How about stop beaching about your terrible life to other employees and get up off your duff, do your job and help people! A lot of the people who come here are seniors who might not be the most technically savvy people. read more

Very cheap company giving cheaper prices to insurance companies to get their business (only concerned with profits). They no longer have staff either on phones or in their office (now check in on an iffy tablet). From experience I know that to go without an appointment means hours (literally) of waiting. I tried to get an appointment online. The 1st thing to fill is the reason. Mine was "other" (basic blood tests for a yearly exam). This was not acceptable as the "continue" icon would not function. The sequence was stated as 1-reason 2-location 3-when. I clicked on location and input that. Next took me back to reason. It looped reason to location and back eternally. I once accidentally hit a different reason and the continue button worked (but only for the wrong reason). Found a phone number (some, not all offices have one listed) and called but got a robot. All good til my name. I had to spell it and still it couldn't get it (English is my 1st language & I've no speech impediments). I wasted hours. Tried 2 different days thinking perhaps the system was down the first time. No luck. I finally called my insurance company and complained (let them make the appt and see). Instead they sent me elsewhere which was civilized with nice staff to check you in. I will NEVER go back to Qwest! read more

Why set an appointment if you have to wait so long. Terrible. I do not plan to go here anymore

Terrible experience. I made an appointment which apparently I did not have one when i had proof. I had to wait more than an hour. The lady who drew my blood did not even know what she was doing. She almost didn't sanitize my arm before the venipuncture and she was very unsanitary. read more

Got there on time for my appointment everyone was so nice. Katie did my bloodwork she's so nice and the best . Thank you.

Malo wouldn't take my daughter as a walk in from Choc hospital even though the lobby was empty. She said I would have to wait until there was a cancellation. read more

All of the staff at this place are just great!!! They are literally respectful, helpful and expeditious. It's been 2 years that I've bringing my mom here for all her lab works(she needs to do lab-works every 3 months) & every time they greet us pretty warm & do their best to help us!!! Although I've seen some patients not so polite or pushy to staff, these people know how to deal with every one. read more

There is no method to contact the company except an online email. They responded to my inquiry that they will be in touch in a couple of days. No follow-up was received. Telephone contact is a machine, no live agent. The inquiry was due to the lab preforming a test that was not on the work order. No insurance coverage. My doctor submitted an updated work order that Quest ignored. read more

Hello, today 10/13/20, I had the easiest blood draw I've ever had, outside of my doctors office. I had made an appointment for the following day, but thought I'd try it as a walk in. I might have waited 3 minutes after my check in. The staff was very friendly and efficient. Thanks guys. Well done. read more

Before using this Quest location I read all the Quest reviews on Yelp. Those of you who rated this location as a negative might want to try this location again. They have improved or you were incompetent by mentally referring in your memory cells to past experiences in a different world for your evaluation. Checking-in was simple on the electronic devices. The waiting room was generous in size, clean, and neatly organized. The screen posting registered people with appointments was clear in the information it offered. The phlebotomist was very knowledgeable and informative. My blood was drawn with efficiency and minimal discomfort. I could not have been any more surprised and pleased by my experience overall. . . I am 77 years of age and new to CA. In my prior life I used a physician who had his own lab or I was sent to a location in a strip mall. Instead my blood was drawn in the most magnificent building I could have imagined- the Taj Mahal! It was worth having to hunt for a parking space on the street. Now I don't have to travel halfway around the world to see its wonders. Also, I now know I need to practice parallel parking. My use of back-up cameras was faulty. And, I have brought you full circle to my opening statements. read more

Went for DOT drug test on Saturday. "Sorry we don't do this testing on Saturdays". Went that Following Monday morning 7am. "Sorry we don't do this testing until after 9am". I asked is there another Quest facility to do the testing right away and they didn't know. Save yourself time and go to the Santa Ana Quest location. I wish I went to Santa Ana location first. read more

I came here for labs, without an appointment. I was taken back almost immediately. I had Minoo (I apologize if I misspelled her name) and not only was she courteous and kind but she allowed me to wait in a back lounge during the one hour pregnancy glucose test. I was also missing a lab from my endocrinologist and she checked on me to see if I was able to have them add it in before the actual lab draw. She even made sure I wasn't too cold while I waited. Excellent customs service! read more

Had no appointment and took my chances. This place can get pretty crazy busy any day of the week. Was first in line, arrived 6:45 A.M., doors open 7:00. I checked in on the iPad and in less than 30 seconds, my name was called! Talk about efficiency! The lady with the curly hair (I failed to get her name) greeted me and instructed me to proceed to room 1. She made me feel comfortable and did a great job with the blood draw. Didn't feel a thing! The process was so quick, blood work and urinalysis, I was out of the building 7:14 A.M. Thank you! Things to remember: - Best to have an appointment. Otherwise, arrive early, like 1/2hr before they open - Take your insurance card with you. If there is co-pay, tell them to send you the bill. - They DO NOT Validate Parking. - Parking MAY be "free" if you're super early. The parking attendants station was still closed when we left the lot at 7:20A.M. read more

I was fifteen minutes late for my appointment because I was lost. On the website they should post that it's in the Taj Mahal building. Also the guy who told me I'll be considered a walk-in could be nicer..he doesn't even need to smile but maybe a please or a thank you. Otherwise, the lady who took my blood was great. She was nice, quick, and efficient. read more

I've always had good luck here. I've never waited longer than 20 minutes but I typically go on Saturday mornings as I work M-F. One issue that is always irritating is that you have to pay $2 to park. There's no validating at this location and that $2.00 could be donated to a charity or tipped at the local coffee bar. The parking lot is completely vacant on Saturdays and no one is manning the ticket checkout but you still have to put in your credit card and pay your 2 bucks. I don't blame the truck that road over the shrubs to get out without paying. It made me laugh and then I saw the messed up shrub after and I felt guilty for laughing. My co-pay today after having blood drawn...$189. Quest should pick up the tab on parking here, especially when other locations have no parking charges. read more

I was a little worried by the reviews but this place was great and the woman that helped me was amazing!

I was sent a survey request from Quest - I told them "You really don't need this survey to know what the general public thinks about your service....just read the reviews on Yelp. I've been to this location several times and may never go back. I don't know if you don't pay your people well or what. The front desk people are so rude it's sad. This location is by and large senior citizens. I know they can be slow and frustrating but they DESERVE honor, respect and patience. If we're all lucky we'll be old and forgetful one day too. They are short and snappy and have mean people tones and faces....it needs to stop...I always wonder where the managers are....how do these people keep their jobs? BTW the lady who took my blood was very nice and she did a great job, I only felt a tiny pinch." I had an appointment and they were pretty much on time, only waited 10 minutes. read more

Was here to drop off a specimen and was very disappointed with this location. The receptionist was rude and unprofessional. The other staff members were sightly better but given this horrible first impression, I would rather drive farther than to come here again. read more

Great experience in this location. Short wait times, friendly efficient staff. In and out in under 15 mins without an appointment. Depending on the time of day it might be best to schedule an appointment in advance. I would recommend avoiding the Cabot Street location unless you want a 3rd world experience! Over-crowding with inadequate seating, disorganized, hour and a half wait times unless you have an appointment. read more

My daughter has had some very unpleasant experiences with blood draws, including multiple vein collapses. So when her Dr. ordered blood work, she dreaded going through that again. She did everything she could in preparation, including drinking a lot of water and taking a Xanax to calm her down. I went along for moral support. Despite her preparation, she was already agitated when we arrived at Quest. When Miloo took her back to the room, she began to cry. Miloo could not have been sweeter or more understanding. She assured my daughter that her reaction was completely normal and offered her a place to lay down and compose herself. Then she requested the help of another phlebotomist, Benedict, who came into the room and was equally understanding. Benedict was able to calm my daughter down, explained everything he was doing, and completed the blood draw with minimal discomfort. I am grateful to both of them for making this experience as trauma-free as it could be. We will return to them whenever we need another blood draw! Thank you both! read more

I know there's a lot of Quest Diagnostics nearby. I would say this is one of the best place to go. Nice employees . Accommodates their patient well and with respect. I am a hardstick person when it comes to drawing blood . Employees are very good and professional. Thank you for not keeping your patient waiting for a long time and you guys works fast not like the Lab Quest in Cabot Mission Viejo CA read more

I've been here 4 times and have seen 3 different technicians..... They are all amazing! The wait is long without an appointment. 5 stars! read more

Cathy A. was great. I had comprehensive bloodwork done that included many tests (about 6 vials of blood). After inputting all the tests into the computer, she asked me to verify. When drawing blood, she found a vein that said would not hurt as much afterwards, and she was right. She did a great job drawing blood. There was minimal pain during and after. It is located in the Taj Mahal building. The waiting room is spacious with natural light. read more