The worst. It is not pleasant to do labs but the experience here cannot be worst. The system is as absurd as it gets. Check in is automatic, people are struggling with the machine and instead of having someone at the desk one of the lab assistants was checking people in which causes more delays for the checked in. They give you a time window to check in, once you do that you see other People that checked in after you get in the line before you, nonsense all around. If you check in within your time window they should respect the order. I was 3rd and now I have 6 people in front of me that checked in after me, again nonsense. read more

Your lab and your staff are great. Ashley, the lady who did my son's test is so friendly and professional, my kids get traumatized when they see needle, but my daughter that had test 2 weeks ago had opposite experience and this time I asked Ashley to do my son's test too. my son had the same experience he has food allergy and recently after using antibiotics we had to go to emergency room two times and his doctor ordered a diagnostic lab test for him. read more

Apopka FL. Appointments not honored. Walk-ins are prioritized and patients with appointments are left to wait over an hour after their scheduled time. No one at the front desk to answer questions. If patient does not complain they will continue to be skipped over in favor of walk ins. read more

OMG ... What happened to Quest ? It was previously so efficient . I had an appointment . 40 minutes later I was called. Waiting room was packed . Half the people couldn't figure out how to check in on new machines . The technician was great . Obviously , not their fault . read more

*** STAY AWAY****if you don't want COVID19! Quest Diagnostics would give the infection to patients and employees, and you paid for their service, bad very risky service. They don't have a process in place, and i was told that they cannot reject people not wearing a mask. Everyone can walk in with or w/o mask! SCARY! The employee who saw me was nice but was not wearing a mask, neither another employee that walk in my small room, I was wearing a mask they were not. Quest management needs to do better to train them, employees are nice (expect the receptionist, loud and rude) but I'm she is sure overwhelmed and not supported with an actual health guidelines by Quest upper management. Quest is not in compliance of the CA State guidance. They are not keeping patients or employees safe in this covid19 pandemic. It was a very scary experience! I went in today, 5/22/20 with prepaid and fixed appointment for covid19 antibody test, because I was very sick back in Jan 2020. People gathered in a small room, a bunch of people gathering at the door unsure how to proceed until a recepcionista yields to go out and wait in the hallway, there is no sign or marks for anyone one to follow, even though they said a sign was there, it was not. *** I feel SAFER at GROCERY store THAN QUEST Diagnostics **** it was the most scary experience in this Pandemic! Shame on management and executives in charge! Please protect the Public and your employees they are exposed too! Thank you. read more

I went to Quest in Valparaiso, IN for cortisol saliva testing. When I wanted to drop them off, I was told that I had to register at the kiosk and wait. I didn't know I had to have an appointment for a drop off, so walk ins are a "wait forever" situation. These test samples are supposed to be refrigerated and by the time I would finally get in, they would certainly be at room temperature. I will never waste my time with Quest again. Their customer care is the WORST I've ever experienced. read more

Standing room only. Add a few more chairs please. There is plenty of empty space in the middle of the large waiting room but only about 8 chairs pushed against the walls. Everyone standing in the middle of the room? Surprised this hasn't been addressed yet. There is no front desk. Is there an office manager that could look into this? Also, I don't think if it matters if you make an appointment or not. They schedule too many people at the same time slot. Plan on a half hour wait. Make that 40 minutes and counting. Yes so had an appointment. If you are a health care professional you get right in ahead of all appointments. This is a problem. read more

How about working on your communication skills? I checked in at 12:50 PM for my appointment, just as the Quest Diagnostics application instructed me. I walk in, sit down in the (completely empty) waiting room, and notice that my name initials are on the TV notification prompt (12:52 PM). At least TEN people walk in front of me. AND at least FIVE of them get seen BEFORE me (1:30 PM). The "lead practitioner" proceeds to FINALLY call my name, saying shortly after, "I had called your name before..." (1:45 PM) Are you kidding me? You see me sitting here, sweating from sitting down so long with the reflection of the sun shining right through the waiting rooms glass window, waiting 10, 20, 30 minutes AFTER I check in, AND you go ahead and service five other appointments ahead of me??? There are clear glass/plastic composite walls in the front as well, so you can also SEE right through the front to SEE who is waiting, let alone cameras in the back? So interesting how one with (what would seem) to be such a sophisticated, intelligent background, can be so ignorant, beyond rude, disrespectful, inconsiderate, arrogant, possibly even prejudice, and unequivocally uncalled for as an individual human being. What is the point of being on time for appointments when they will not be on time for you? My appointment was at 1:00 PM, not 1:45 PM. Simple math, not phlebotomy. If no stars could be selected for this review, it still would not be enough. Sometimes, people just do not understand what they do to you and how it affects the rest of your life. Your job means nothing when you do not even know how to communicate with people who are putting their trust in you. Despicably unacceptable. read more

Apparently, this place does not give a crap about how their customers are treated based on my recent visit. I stopped by yesterday after a doctor's appointment to get a routine blood test. The waiting room was packed with people and it was super stuffy/gross inside. I was tempted to make an appointment and bail but I didn't want to make another trip. The one positive is that they have an i-pad where you can easily sign in without filling out annoying paperwork. There's also a TV screen that shows where you are in line and approximate wait time. And that's where the buck stops. After waiting about 40 minutes, I get called into a small room. This angry looking Asian woman hastily asked me to confirm my name. She barks at me to "open hand," "squeeze" and "hold" (the gauze after). Literally ZERO bedside manner and she seemed like she hated her job the entire time. Later that evening, I noticed there was a small cut vs. a tiny hole where she poked me. Apparently, she cut me when removing the needle. WTF - who does that? Maybe if she hates her job that much, find another occupation that doesn't involve needlessly injuring an innocent patient. Getting your blood drawn sucks enough...do you really have to make it worse? TERRIBLE PLACE - AVOID IF YOU CAN. read more

Quest Diagnostics - See that cut? That's from the angry woman carelessly slicing me with the needle. It should be a pinhole dot. - Laboratory Testing Near Me - Irvine, California

Worst services jo secretary, nobody responded then phone, your appointment is NEVER EVER ontime always 30 later they will see you. And it is this Corporation's fault they want to safe money using automatic system... No good sevices choose another labs. They need to learn. read more

No one at the reception. I was early for my appointment and could not see me until much later. The door is really loud anytime it opens. Force you to watch ads on their TV. read more

Very unorganized!! I had an appointment at 11:10 but since I was fasting I felt dizzy and lightheaded so I went there earlier than my appointment at 9:30 and requested the lady to fit me in. Not only they didn't accept me sooner, I got in 20 minutes later than my appointment (at11:30)!! So many other people there got in way past their appointment too! The blood draw was extremely painful too and she left me a bruise! I wouldn't recommend this location at all! read more

STAY AWAY FROM TONY!!! I have never in my life ever had any complications getting my blood drawn and this is the first time I had to go to urgent twice in a period of a week and a half just to keep checking up on the complications he left on my arm. Not to mention when I called in to the office, NO ONE PICKED UP! I currently have bruising up my arm (extremely odd since he injected super far from the bruising) and there's a lump forming at the injection site. I have not been able to straighten my arm without pain since the injection. Doctors are still debating how serious it is and it is a waiting game, but if it doesn't clear up they plan on cutting open my arm to make nothing serious was damaged! This is usually really rare but I guess he seemed to make it happen. Not to mention when I was getting my blood drawn I was asked personal questions. It may have been to distract me from the pain of the blood draw but as a young female it made me uncomfortable. Either way it does not take away from the fact that I was left with a series of complications that hindered my everyday life. I am pretty sure he injected on the wrong vein or there was a mishap on procedure somewhere. read more

See all

Stay away from the Tony guy. He is so mean and didn't seem to care. He couldn't find my veins, even after I exclusively told him where it should be. He poked me 3 times without any luck. He didn't even put on gloves when getting my blood, which was so unsanitary. In his rooms, samples were left everywhere. He got tubes from the centrifuge and threw them in the basket. Tubes on his computers, tubes on the bench, tubes in the basket. I couldn't believe my eyes. Horrible experiences I would never ever come back. Labcorp is much better and their staff are better trained. Stay away from this place, I'm very serious guys. read more

My reviews are sometimes harsh, but I like to think I'm a fair reviewer. My second visit was great. Want to make your visit great? Do the following: (1) Make an appointment online and provide your insurance information online when you make your appointment. It's a busy place. Walking in without an appointment is not recommended. (2) Confirm your appointment when you receive a text message asking you to do that. (3) Arrive 10 minutes early. (4) Check in when you arrive via the link they will send you via text. (5) Bring with you your Dr's orders regarding the blood work your doctor wants just in case your Doctor did not send the orders to Quest. If you do these things, you will likely be rewarded with a smooth visit with minimal if any time wasted. read more

I was pleasantly surprised with the service I received here, despite the bad reviews I read. I made an appointment online, surprisingly I was able to get an early morning appointment within a few days (early morning is a must when having to fast for 12 hours!) When I arrived 15 min early, I was surprised to see the waiting room full of patients (socially distanced). I thought I'd end up waiting there way past my appointment time for sure. Wrong! They took me back 5 minutes earlier than my appointment! The sweet girl who took care of me, Liz, was calm, cheerful, and very good at drawing blood. She took care of me quickly and efficiently, and I was out of there in no time. Although there were a lot of patients waiting, there was a steady flow of patients going in and out. The staff there were all very helpful and friendly. I'd definitely return to this location! Thank you for taking care of me today and getting me out quickly! read more

Went for a walk in appointment. There's no one at the desk. There's a tv screen showing currently being served, it shows 0 people. The place is silent, doubt if any of the employees are working. Tried to check in and it says nothing is available. I've been going to labs for 20 years. This is the very worst customer service I have ever seen. The customer comes last. I waited 45 minutes, never saw an employee or anyone working the desk. I will never return. I will have my doctors use a different lab. This place has no idea what customer service is. read more

About once every 10 years I forget how much I loathe this location. Made that mistake again today. Having an appointment doesn't seem to matter as 24 people ahead of me were listed with the same appointment time. Gave up and left. Never again. read more

This was a way better Quest than the ones I've been in. I was expecting to have a bad experience to be honest due to the reviews and a previous bad experience, but Christy and Bridget made it way nicer. I had an appointment and the waiting wasn't so bad either because there wasnt a lot of people, and I actually didnt have an order but Christy was patient and nice enough and told me to call my doctor so they can fax it and get it ready. She had to take care of a patient so thats when Bridget helped me out to draw my blood which was painless and bruiseless! I love when they know what to do and dont have a bitter atittude towards their costumers. Thanks to people like this, make a place 100% way better read more

Quest Diagnostics - Bruiseless, painless, bloodwork - Laboratory Testing Near Me - Irvine, California

The staff is very rude and unpleasant, quest needs to put their employees through basic customer service tracing, especially Hana. read more

Quest Diagnostics - Laboratory Testing Near Me - Irvine, California

I checked the Quest website to see when I could schedule an appointment to have blood drawn so my doctor could have a look at how my thyroid, a rickety old organ, was behaving. There was an opening for 12:15 p.m. - about 14 minutes later from the moment I found it. Name, address, yes, no... I filled out the online form, got an appointment code, and took off. I arrived at about 12:19 (maybe :20). The guy behind the counter took my insurance cards, and I waited about another 4 minutes. A nurse by the name of Christy came to the waiting room to fetch me. Soft spoken and very friendly (tuned out we have a mutual friend), she searched my arm for a suitable vein. She looked and pressed and looked and pressed. My veins are notoriously evasive, trouble even for the most accomplished phlebotomists. (Preparing me for cataract surgery, the anesthesiologist introduced himself by claiming to be the guy preferred by pediatricians and obstetricians because "I can find a vein in a wiggling newborn." He went from the crook of my right arm, to my forearm, to my hand, then to my left hand, and finally hit pay dirt midway up my left arm. My veins humbled him - which certainly was not my intention.) Christy found a vein in my right hand. She apologized but said she really had no choice. "Is it all right if I draw blood from your right hand?" Permission granted. I watched her clean the site, train the needle, and then put it in my vein. Painlessly. Because there had been no pain, I kept expecting her to poke me again. Nope. That stretch of surgical tubing that drained into a small vial turned a dark red with my blood, and then the whole thing was done. Christy's care and professionalism made for a perfectly painless visit to Quest. As I left, though, there was a woman standing at the receiving desk, hand on her hip, her finger wagging, and nearly screaming at the poor guy behind the desk. Whew. This is a mighty rough time for those in the medical profession. read more

I'm updating the rating, as I think it may have been a bad day for this location. I visited another quest site and was in and out within 20 minutes. So hopefully this site will take some steps to address any problems. Honestly I think just letting the patients know that they are in for a delay would be helpful, or perhaps asking the quest application developers to allow the workers to update a central location with wait times or important info so people can avoid piling on the staff who is trying to get work done. This site was short staffed and far behind when I visited. The quest site was still taking appointments, despite them being short on people and almost an hour behind. There was several people who ignored an older gentleman who was looking for help to check in, and I do think the check in process is probably difficult for older patients. I ended up leaving over I had been waiting for over 30 minutes, but a staff member only came out twice in that time to let people know there was a delay. As I mentioned above a way to see the wait times in the office or if there is significant delay on that site would be helpful and I strongly think the company should try and implement something. Staff was distracted on the day and it showed, but I don't want to judge them to hardly on a 30 minute stay. I do think their frustration would again be solved by passing to some kind of information on the wait times and any impacts at the site. read more

Make an appointment. I can't emphasize that enough. Make an appointment online before you go! I've been to this center for blood work 6 or 7 times now. If you make an appointment you'll only find yourself waiting 15 minutes rather than the 90 to 120 minutes you'll wait if you are a walk-in. I've had varied experiences with the different phlebotomists (a mix of 2 and 4 star experiences) - some are personable and are good with the needle and others are dour and will bruise you. I understand it's probably a tedious job and I sincerely appreciate the ones who can still manage a smile and act like they care. The waiting room is too small and people are packed in like sardines in a can. It bothers me to be rubbing elbows with a coughing stranger who I'm certain has a contagious jungle disease. Bring something to read or have cell phone in hand to entertain yourself; you'll spend some time waiting, the length of which depends on whether you make an appointment or not. Update: They have moved from the ground floor to a new office in room 209 which is a bit larger and nicer. read more

What a joke. This place is a rip off. I guess if you have insurance it doesn't matter. But for those of us without insurance, steer clear. Needed a couple of tests done per my doctor and tried half a dozen quest phone numbers for price. No live person anywhere. Got stuck in phone trees enough to make my pressure go up. Didn't want to deal with Covid people but I had to show up. Went senior hour, as they promote, but that was false. Didn't matter if I'm 90 or 6. All mixed in. So, after filling out paperwork that took 10 minutes and breathing fouled air, I was able to get a price just before they were getting ready to rush me in. Price was $285. What! I ain't got insurance and I can tell this is ridiculous. Called my doctor and said no way Jose. What else? Call Westpak they said. I did. $73 bucks! Can you imagine? I kid you not. Same tests. And I made it absolutely perfectly clear to quest that I didn't have insurance. read more

The receptionist was kind and efficient, and she helped me with the check in process. The location is a little difficult to locate because it's in a busy complex. I also found the lobotomist friendly. However, I rated it 3 stars because my arm was sore and numb for an entire day. It was so painful that I couldn't sleep. At night, I couldn't feel my hand. I was about to run to the ER and even made an appointment to urgent care for the next day. Thankfully, I woke up with the pain mostly gone. read more

Today Vanessa did my blood draw. I always have little panic attacks when doing blood test and she was extremely patient with me. She was quick and great. I will definitely be coming back to this location. Having an appointment made things easy and efficient. read more

Not sure of all the negative reviews but this is my go-to spot to draw bloods and I have nothing but positive things to say about this location. I've been here 7 times in total in the last few years. I always make an appointment and they are always good about getting me in exactly on my appointment time. Sometimes I get in a few min's before my appt and a couple times I've had to wait 5-10 min's after my appointment. The staff is always friendly. I sign in through text message that I receive from Quest earlier that AM. Soon as I walk in the door, I click on the Quest message to check-in, I sit down in the chair for literally a few min's and then my name gets called. Very easy and convenient. A+ read more

Unfortunately, things have changed: They have gotten rid of the front desk help and now force you to log in at two little stations upon entering. Now, this isn't a bad concept, HOWEVER, from what I saw in my visit: This location has a lot of foreign speakers and elderly folk who are not computer literate, and elderly foreign speakers who are not computer literate. While there is certainly nothing wrong with that - This is one of the reasons I love the city of Irvine: the diversity - But because of these beautiful diverse people: Signing in for your visit has become a nightmare! When I was there, there were people stacking up in the little waiting room (the place was PACKED), some of who didn't understand the sign-in procedure and some who took forever (FOR-EV-ER!!!) to sign in, and some who became frustrated enough to not sign in at all and wait. One poor lady was there before I got there. I waiting for a half hour PAST my appointment time to be seen. Then when I was leaving, I heard her complaining to a nurse (who I think was trying to leave for a break) that she was still waiting. The nurse told her: Because she didn't sign in, she missed her appointment time, and they were over-booked so she had to make a new appointment. The lady didn't speak English too well, so she didn't understand that she needed to sign-in. I felt really bad for her. If they had front desk help like they used to (and that were REALLY REALLY friendly and helpful) this would not have happened to this poor lady. The back office workers are wonderful and were trying their hardest to do their jobs, but it was hard because people kept knocking on the doors, to get some kind of help or communication. You know: The kind of help and communication that a front desk person would normally give. I'm sorry Quest, but some company's NEED a human manning the front desk, and yours is one of them. The automated check-in is fine, but come on, hire an elderly person or a youngster to answer the phone and be a face behind your front desk, who will kindly answer questions or remind people to sign-in (like you used to!) It really looks bad for you as a company to think that its patients do not deserve the kind of personal care that a front desk person would give. IF YOU NEED BLOOD DRAWN OR OTHER LAB WORK DONE, I would suggest CALLING LabCorp or other labs to see if they still respect their clientele enough to still have front desk staff. Complain to your doctor and ask them to send you elsewhere, at least until Quest Diagnostics reverses this new, awful practice of not having front desk help. As much as I like Quest Diagnostics, their staff, and their easy online results, I cannot recommend them and will be complaining to my doctor about my experience there. read more

Upon getting a job offer, my prospective employer sent me information to finalize the arrangement. Among the many things my offer was contingent upon was a series of background checks, credit checks, whatever they want to check and of course the drug test. The company had multiple approved locations for me to get tested but this Irvine location was closest to my office, at the time. To be diligent, I called to check the office hours which were 6am-4pm so I decided to go before work so that it would not interfere with my workday. I arrived at 5:45am and there was already 6 people in line ahead of me. We waited for them to open... just for my to find out that the drug tests are only available 8am-3pm, which my work hours completely overlaps, so that leaves lunch time. I really wish they would have been more clear with their hours and its' limitations from the beginning so I would not have to waste a trip. So round 2 at lunch. I left a little early hoping to avoid the rush... well that seems impossible. I checked in at 10:22am with 14 people ahead of me. The estimated wait time appeared on the tv in the wait area, but too bad that wait time was useless At 10:22am -- Estimated 22 min At 10:39am -- Estimated 12 min At 10:52am -- Estimated 7 min At 10:56am -- Estimated 6 min At 11:00am -- Estimated 5 min At 11:06am -- Estimated 3 min I was finally called in at 11:11am. They asked me to put my belongings into a lock box... but the box was tiny and my purse didn't fit into it so they just had me put it onto the side. It was the biggest relief when they asked me for a pee sample and not a blood sample because this place so was dirty and stinky. Also the bruise arms on Yelp gave me anxiety but what can I do if my perspective employers wanted to test me with them. Anyways... pee test... wash your hands first, take the cup, pee, don't flush, give them the "sample" and results are ready and sent to my perspective employers within 24 hours. I did not get out of there until 11:19am. I did not like the smell of this Quest Diagnostics and the estimated time was so off, I was almost better off not being deceived by the incorrect approximations. To be fair, the girl who administered my drug test was very professional and thorough so props to her for that. And their results are accurate and quick because soon after I received a call from my perspective employers to congratulate me that I am drug free and to ask me for my start date. Yay!! read more

Terrible phone system, can't get a live person, when you do they don't know anything and transfer you. Get disconnected. Try again. No one knows anything, can't get anyone on the phone at the location I was in. I spent 2 hours trying to get someone that could help with my lab situation. Still didn't get help. I will NEVER do business with Quest again. read more

For anyone using Quest Diagnostics for any testing - don't listen to their website!! Their walk-in time is the biggest lie in the history of walk-in wait times! The website had said wait time is only 8 minutes and after 45+ minutes - still nothing! Then when I check in, they say the wait was over 2 hours!! The receptionist also likes to prove she can't read, when I tell her the website said the wait times - she called me a liar! What a joke and my blood test is being held by these people?? Hope my test makes it to the lab safely.... read more

I would give this place 0 stars if I could. I came for a walk in drug test and my sign in wouldn't load. I asked the receptionist to help and she was incredibly rude and unhelpful. She said someone would come help me with my problem but no one ever came. Everytime someone asked a question the receptionist and workers would be very rude. I'm surprised this place is still running, let alone gets any business. Let me save you some time. Don't even bother coming here. It is unprofessional and a complete mess of a clinic. read more

I wish I could give Quest a higher rating, but I have to agree with some of the other comments here. First, be sure to make an appointment. It will help. Secondly, there is no receptionist so be prepared to wait if you have a question. Christy was amazing, so you are lucky if you get her to do your blood draw. Unfortunately, while she was at lunch, Tony drew my blood and I was left with a big nasty bruise. (Multiple timed blood draws this day). He chose to not use a smaller needle and this is what I'm left with...five days later. read more

Quest Diagnostics - Laboratory Testing Near Me - Irvine, California

The receptionist is so unbelievably RUDE,I don't know if she's always like this or she's just having a bad day,anyhow she's not supposed to treat the patients like this! When I got there I had to wait for more than 5 minutes till she came to her desk from the back and then she didn't even bother to greet and say anything!!!!!! She just looked at me like I owed her something!!!! I'm definitely going to report this issue! read more

The blond woman at the front desk should be fired. So unprofessional, we were literally there since 10am with an appointment just to find out my info wasn't in the system (2 hours later because I asked staff). HORRIBLE WAIST OF TIME, and no one at the front desk. If I didn't ask staff I would have been waiting for extra 2 hours. SO I LEFT WITHOUT LAB WORK DONE. DO NOT GO TO THAT LOCATION read more

Quest Diagnostics - Time I left - Laboratory Testing Near Me - Irvine, California

The perfect setting for a student horror film! Five star low budget fright fest! Features include: * Low fluorescent lighting with at least one flickering bulb. * Absent receptionist replaced with electronic self-check in. No one is there to help! * Down trodden zombie like patients waiting in an overly packed room have MINIMAL response when a new "victim" enters the scene. Only one or two look up from their phones in response to stimuli. * Small screen TV set to repeat "medical informational shows" that are really adds for big pharma with the volume too low to comprehend yet loud enough to know it's turned on. * Blood being drawn in the open area by reception for all to look on in horror. The wincing victim lets the waiting know the terror that is in store. * **Special bonus: the bleeding patient returning from the elevator where her entry wound has REOPENED. Witness the brutal terror as she tries desperately to get anyone's attention at reception. Joking aside, all of this is real. Avoid this location at all costs. read more

I made an appointment online and got called within minutes of checking in with the link sent to my phone. The person who took my blood was friendly and efficient. I was in and out and had no complaints. read more

I was a walk-in. Wait was short. Nasrin was very friendly, thorough, and easily drew blood from my tricky veins. This was the fastest blood draw I've had in quite some time! read more

The check in person was very rude upon checking in she was yelling at me and people who worked in the back. I came for a pre op blood draw without a appointment and she was very rude. I do wish Hoag took my insurance because this place is definitely not the type of place I'd ever want to return to unfortunate to have such a rude check in experience. Quest This review gets worse so after a fantastic 45 minute wait outside the text comes to be allowed back into the office, I was told to get out due to not having a appointment even though 2 other persons total were in the room. Check in woman rudely says oh we don't take this insurance you are exclusive with lab Corpit's around the corner the same lady who couldn't be bothered to assist me to check in she was nasty and had she been willing to assist me in the beginning and not insist I must self check in on a iPad, my paper clearly said quest. Long story short I left angry. I went to lab Corp guess what kind fast amazing service without hate and having some lady berate me for dare coming in for my pre opp oncology surgery. Please consider firing this woman people shouldn't be treated this way especially when sick in pain and in health care. Avoid this lab at all cost is my suggestion lab Corpsame area much better far superior and kind staff without feeling like your bothering them for doing the job they are there to do. Learn from me do use lab Corp and avoid quest lab they are mean rude and very unprofessional just tried to check in never would I go to that lab again. The DMV is a more kind experience. read more

While the technicans are good, Quest sent the bill ($922) to me rather than my insurance company. I have written 5 different times explaining the situation - my insurance (GEHA) provider has also attempted to intervene on my behalf - and talked to Quest live and in an online chat. Their answer is always "You can pay in full or set up a payment plan" and then they either hang up or drop the chat. Quest is now threatening to send the claim to a collection agency and I have contactedd the Virginia Department of Consumer Protection for assistance. read more