Got blood samples drawn today by Christy. Its been years since my last blood draw and I was just feeling reluctant but it was all inside my head. Christy is a wonderful person and it shows! She asked me how I was and I said a little nervous. To my surprise, she said "I'm sorry." I don't remember ever feeling so cared for by a phlebotomist or any healthcare professional. I felt saying that was above and beyond her call of duty. She talked to me about my work and I loved the countdown 3-2-1 before inserting the needle. It somehow made the pain less, which was hardly any pain at all thabks to Christy. She looked at me when speaking which shows compassion. She checked that all tests were covered by my insurance and let me confirm the name on the blood vials and urine cup was correct. I told Christy how much I appreciated her and want to give Christy a 5-STAR REVIEW HERE! I hope she receives the amazing recognition she deserves! Edward read more

No front counter to direct you. With no wait line according to the automated check in it would still be 30-60 minutes. No one communicates anything. They charge a lot to see a dingy office with zero staff. Quest must stand for a Quest to be the most mediocre profit generating lab on the market. read more

Quest Diagnostics - This is all you interact with on check-in. - Laboratory Testing Near Me - Irvine, California

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The negative reviews of this place regarding long wait times is accurate. I had an appointment and came 10 mins early, ended up waiting an hour before getting my blood drawn, stay away from this place. It's super busy and crowded. read more

The check in kiosk states that if you're a walk-in, it could take 30-60 minutes for you to get called. A lady sitting next to me, waiting here, has been waiting for over 2 hours...and still counting. Also, if you need a urine test, they won't even allow you to pee in a cup and then wait with it. read more

I had a terrible experience here and swore that I would never come back. I decided to try again anyway, and, believe it or not, had a terrible experience once again. The worst blood draw clinic I have ever been to. Avoid at all costs. read more

Great experience, easy to find, had appointment, wait time not to long, efficient process at checkin. Danny was the person drawing my blood, a total pro, made me feel comfortable and really felt in good hands all the way through the process. A woman was having a really tough time in the waiting room with emotion and the staff member handled her so well to keep her calm to get the proper care she needed, was nice to see. read more

Quest Diagnostics - Laboratory Testing Near Me - Irvine, California

What a disorganized disaster. Never again! Even with an appt, the wait time is ridiculous.

I registered mom as a walk in then chose 1140 time they called my mom back for the test at 1015, I wasn't here. Why choose a time if they are going to call you back in 10 minutes. Technician was very polite and patient with my mom and her dementia read more

Don't come here for a walk in! I have been to so many quests in orange country and this is definitely the worst one I've ever been to. Staff are rude, wait times are long... go to mission Viejo, San Clemente, or Laguna Niguel before this one even if it's a longer drive. It's not worth it! read more

Janelle drew my son's blood, and she was incredibly kind and gentle. We truly appreciate how she helped him feel relaxed and confident throughout the process. read more

I went early since I was fasting for my appt and they got me in super fast, no pain, I have no issues with this lab. The staff was friendly and helpful. read more

This location consistently has wait times over 40 (!) mins for prescheduled appointments for simple things like blood draws. The staff are nice. Expect the appointment to eat up more than an hour of your time. read more

The doctor told me to drop off at Quest. Unfortunately without an appointment you have to wait an hour plus to see someone. I couldn't wait. I'm too ill. So I knocked twice on the door and no one answered. Finally, when somebody left I walked into the door and called for help. The guy who came looked angry. I told him I needed to drop off. He insisted that I had to wait. I told him I couldn't wait. He said I had to wait a second time. I insisted that I was too ill. So finally he snatched the bag out of my hand and walked away. He initially told me I needed to wait because he needed to verify my information. That was obviously a lie. Such cold and unfeeling people. read more

Kristi was fantastic! Also the appt time worked so well. I checked in online when I got there and went in to lobby. Sat down and they called my name immediately! She was thorough and excellent at getting a vein. I'm a hard stick due to cancer but she got it on the first time and I didn't even feel it. First time there but will go back! read more

: "Checked in as a walk-in at Quest Diagnostics over 90 minutes ago. Their tablet originally estimated a 30-45 minute wait, but they've only been taking people with appointments. No updates, no communication, and no consideration for walk-ins. If they don't accommodate walk-ins, they should be upfront about it instead of making people wait indefinitely." read more

I was in getting blood work done twice in the last month. Ashley the first time and Megan the second time. They both are professional, engaging, and made the process quick and seamless. Thank you to you both. read more

This is my go-to lab and it's usually just an ok service but today was exceptional. Was seen right at my appointment time, and I had one of the best Phlebotomists. I highly recommend Katie. Second time had her and she did awesome just like last time. She is also so friendly and cheerful. . She's the reason why this visit was a 5 star read more

Very bad Decision to go there I went there for walkin blood test for my 14 year old son he was fasting I went around 9 and check-in in the kiosk they didn't call us for 90 minutes and then I asked them why don't they call walkin They said they prioritize only appointment you might end up waiting till 3 also of u dont have an appointment and if the appointment people Lewis showing up . What kind of humanity is this Why also they have walk-in if they can't squeeze atleast 7 appointments to one walk-in ratio Why do they have to be so rude and not considerate that a 14 year kid has already done fasting I feel they should stop having walk-in options read more

Impossible to reach a human being over the phone. The automated phone scheduler is broken. The app is broken. The website is broken. Jeez.

The only and the best lab I did always my test over there with best fast and nice service

I had an appointment on 4/09/25 at 8:20am appointment at Quest 4950 Barranca Pkwy, Unit 209 Irvine, CA 92604. I was called to room 4. The lady who worked there told me to hang my purse on the door. After drawing blood, she told to me get urine sample and bring it back to the room. When I went to collect my urine sample, l left my purse hanging on the door. After heading to the restroom, I came back to the room quite promptly to get a pad and saw that my purse was on the chair where I sat earlier when she did the blood drawing for me. She was bending her back and going through my purse. I was shocked and did not asked her why she checked my purse. I wrote an email to the site manager on the same day, but have not heard back anything from him. read more

From arriving/checking in to getting my blood drawn and finishing my appointment, I was so happy that it took less than 20 minutes. From other reviews, I was worried I was going to get stuck here but I got seen immediately and Vanessa did a great job answering my questions and accommodating my request to have my blood drawn from my hand. read more

Nazarin claimed she was the manager. She was absolutely the rudest, incompetent person I've ever encountered!! Completely ignored me when I asked her a question and walked away!!! She should NOT be dealing with the public !! Two horrible encounters with her !! read more

This was genuinely the best experience i've had with my blood being drawn. I have had terrible experiences with my blood being taken and I am now terrified of it. I came in early for a walk in appt and got in within the hour. I let the woman who helped me know I was scared and she gave me assurance. I told her I always get pricked a lot and my veins roll and she spent so much time making sure she had a good spot. I had to have four vials drawn after a 12 hour fast and was very nervous bc i always pass out or cry (embarassing) once she started, it was painless. I barely even felt the pull of the draw. The whole process was so fast and i don't even have a mark. highly recommend read more

Bad service, they have a useless planning system where you can be stuck at this place for 4-5 hours even after entering into their system. They seem to be randomly adding people ahead in the list with some silly rules made up read more

Worst service,door is open computer let you to check in then out of no where reception comes in and tells we are closed ,we have different hours of operation from other quest read more

I have been coming to this place for the past 10 years without any issues until this recent visit. I got my blood drawn by this Latino girl and I am not sure what she did wrong, I ended up with a bump above the injection area, it started to become painful to touch and bend my arm shortly. Even after the second day. This has never happened to me. I wonder what happened to the good technicians there?! I scrolled through what ppl commented and their pictures, I see someone had the same thing as I have(bump), I wonder if it's done by the same girl. I hope the management sees this and do something about it. I am only in for blood drawn not a hand surgery. read more

I scheduled an appointment for 10:40 am and waited an hour before my name was called! It's completely unacceptable for customers to have to wait so long when they have already scheduled appointments. At least 2 customers ahead of me in the queue had to leave because they had meetings to attend. It begs the question - why even have an appointment scheduling system?? Lobby was completely full since they were backed up and it was impossible to observe social distancing without customers pouring into the hallway. I'm only awarding a second star out of empathy because the phlebotomist I spoke with informed me they were short-handed and that many customers showed up early for their scheduled appointments. Regardless, Quest needs to anticipate this and prepare accordingly. I'll only come back if I absolutely have to, but I will be exploring other laboratory options out there. read more

No wait with appointment, friendly staff. Professional environment. Doctor recommended. This is my new Lab read more

Having an appointment really helped. I walked in and they took me right away and it was a quick and painless blood draw by a very pleasant technician. read more

No matter you have an appointment or not they make you wait for a while. Prepare for at least 20-30 minutes with appointment. They schedule multiple appointments at the same time. read more

This afternoon's appointment for blood work went extremely well. Quick and easy check-in process and Danny was the best ever!! I was a nervous wreck just thinking about getting my blood drawn and I didn't even feel a thing. I recommend him for anybody who is afraid of needles like me. Two thumbs up my man!! read more

Slow, extremely long wait time. Avoid going to this Quest if you don't have extra time

I walked in to a quite busy little Quest Diagnostic. Of course, there was no receptionist. All the Lab techs were busy performing blood drawn and answering questions to the walk-in customers . There were no eye contacts or even a smile. I was very thankful when Tammy came out to speak to another patient in the waiting room. I approached her with my questions and still with a smile on her face she took the time to provide optimal customer service . She asked me to sign up at the Kiosh , I didn't have to wait long . She accommodated my walk-in shortly after I signed in. I wanted take this opportunity to say "THANK YOU, Tammy!!!" She is awesome to say the least . If anything , a little smile here and there goes a long way. It's already stressful to be in this kind of environment and we certainly do not need to look at grumpy lab techs. read more

Quest Diagnostics - Laboratory Testing Near Me - Irvine, California

Complaints 1. There is no front desk person, check-in is by iPad only. This is fine for the most part, but there were two check-in stations and both were being used by people who did not know how to use them. Waited ten minutes to get to a kiosk. (I was the only person waiting in line.) 2. There is no way to call and ask a question prior to coming in and no way to ask a question when you get there. 3. I scanned my ID and insurance card at check-in. When I got back to the room, I had to get my insurance card out again. Why bother having us do it at the kiosk if we are just going to have to get it out again. This was the most irritating part of my visit. Positives 1) Got called back in a more-or-less reasonable time. 2) Phlebotomist was pleasant and did a good job. read more

I have had to go to Quest several times for lab tests and the last experience I had was at this location, which I considered to be very good. There was a very sweet blonde phlebotomist who completed my labs and was very bubbly and informative, so I wanted to see her again. (Unfortunately, I do not remember the name but Tracy rings a bell.) this was good because i feel like it is rare to see happy faces at all of the Quest locations I've been to but it could just be the environment. This location is a little harder to find from the outside, but once you step into the building there are signs that point you in the right direction. The building isn't the most updated, but Quest was clean with about six seats that were spaced out inside. It is always recommended to get an appointment but sometimes, that is not always offered with our busy lives. It does say that without an appointment it may take up to two hours, though it is confusing because when you check in you are given an estimated wait time (Mine initially said 10 minutes but it was about 40 minutes) The lady up front was nice in the past but seemed more hasty so had to be very straight to the point asking if I have an appt and then directed to the screen to check in w/ the option of waiting in the car or in the lobby (I chose the former.) I was able to meet w Tony today who was very clear in his instructions, patient, and gentle! Obtaining the blood was not painful at all! read more

Make an appointment it will make things a lot easier. Came in during covid19 times made appointment online then checked in while at the parking lot. Once they were ready they texted me. Came inside office was asked for paper work and insurance. There were six chairs in the waiting area. Once inside, blood work and urine specimen took approximately 20 min. Tony was very professional. Customer service was average. read more

Quest Diagnostics - Line to check in - Laboratory Testing Near Me - Irvine, California

One of the worst places to draw blood for a child or just anyone in general. They literally jabbed my son in both arms and wiggle the needle trying to find a vein. It's only 1 yr old! In the end they couldn't even do it.. so my son suffered all this for nothing. Horrible horrible place. read more

Just sharing a piece of information here. Per Venessa their phebotolidr, at this location they do not have any small size needle to draw the blood for pediatric patients or people who have small and hard vein to draw blood. They either turn you away or poke you several times and leaving you big bruise/hematoma. read more

Rude staff! They speak to patients with zero respect especially the male who receives patients. He didn't have any communication skills. If you don't know how to speak to people or you're having a bad day, sit the day out ! read more