Terrible, terrible quest location with some of the worst customer service I've ever experienced in healthcare. I had to drop off a sample today, which I was told I didn't need an appointment for. After showing up, I was told I do need an appointment. I signed up, logged in, and waited for 2 hours. After asking Eduardo several times why I couldn't just drop the sample off, and him ignoring me repeatedly, I finally was able to speak to someone else. She spent 1 minute, took the sample in the back, came back out and told me I had to recollect it. 2 hours of my day waiting for something that could have been solved with a 1 minute review. The people working at this location are awful and do not care about the customers they are servicing. Avoid this location and, Quest, think about shutting this one down. Awful. read more

This place is horrible. They say we are accepting Walk-in but it will take you 4 to 6 hours if you are lucky to get called. All staff are taking their morning 10 oclock coffee break without respecting the patients that didn't have any breakfast waiting ouside to get called. Also, the staff are not friendly at all. They need to go through a customer service training to learn how to deal with clients. I am not a happy patient with this facility at all. read more

quest diagnostics became a wok and horrible centers. employees are not respectable to patients and not organized. you call the headquarter and all they say, we apologize. since illegals coming from boarders and these centers became like a zoo you can't sign for appointments and if you're a walk in you have to wait all day. I have a sample needs refrigeration for mostly 3 days, I wait for hours and they wouldn't even have anyone to take it from me. they said they need to fill out forms and I need to wait in line. since this morning until 2pm the walk in list didn't get even one person shorter. why don't they have a person assigned fir taking those samples???? someone needs to control those employees. on the door they're asking us to be respectful to them, it's two way streets people. we're American citizens paying for our health insurance and for your salaries. read more

The reason for my review is not about the performance of the techs doing their job; it has to do how they speak to their patients waiting to have their blood drawn. Quest Diagnostics has a policy in place that says two things: a) you can make an appointment online for faster wait times. b) walk-ins welcome. I was set to get retested for a few things, urine and vitamin D 25. Unfortunately, my doctors office gave me the wrong lab slip to a competitor company that isn't covered under my insurance. So I had a Quest Lab slip faxed to me from my doctors office before leaving the competitors lab. I arrived 10 minutes later to Quest and as I was checking in a technician comes out to the lobby and he shouts (rudely by the way) to all the people waiting to be seen and says if you haven't an appointment you most likely will not be seen. I looked up at the monitor and there were only two people on the wait list. At that point I had to use the bathroom so badly. Personally I should not have felt bad to ask a technician who is in the medical field if I could use the bathroom. Even if they didn't feel the need to hand me a cup (since that's why I was there) I would have waited patiently and read my book until they could see me. Instead I drove home as fast as I could to use the toilet just so I didn't have to put anyone out at Quest! First of all walk ins are welcomed, right? Every situation is different for a walk in patient. What is so hard for the techs to ask the walk ins why their there in the first place without an appointment. This is medical facility and should be have like professionals. Not treat people in the manner that I have witnessed on numerous occasions. read more

All these signs about courtesy and respect, but they are showing absolutely none towards their customers. Say they welcome walk-ins but a technician opens the door and shouts, "If you don't have an appointment you aren't guaranteed to be seen." Shuts the door and disappears! What is that supposed to mean? Am I supposed to sit here for hours until you close, just hoping you are able to fit me in? Nope. read more

Worst customer service. Do not go there. They are very mean, have to waste your whole day trying to get 5 mins blood drawn. Appointments are almost unavailable, or very inconvenient time. Hard to find a life person to talk, or if you're lucky to find someone, you won't get help. read more

It's not easy to find a proper diagnostic center that meets your requirements, needs. I Googled to check the rates and Glendale location on Verdugo popped up as a higher rated one. And I am happy that I chose this location. To be honest, it was little bit hard to find the exact office without asking around, but it's worthy. The office was very clean, organized. The staff very friendly. My phlebotomist: Lilit is the best part of my story))) she's very professional, I didn't feel anything during the procedure ( blood test ), very gentle, very knowledgable and on top of everything very beautiful))) Thank you guys. Keep up the good work!!!! read more

Rude workers who ignore you because you are a walk-in, even though there is no one there with an appointment. And it is very clear there are many people experiencing this issue at this location. read more

Had to give fasting blood for a Dr. Appt 3 weeks away. The only morning appointment at Quest was 14 days out. When I showed for the blood draw, they could not find my reservation and I was told there would be no time for walk ins that day. No person to address it with either, just a kiosk with two options. Somehow blood drawing has become fully ensh!tified. read more

The Desi male tech is rude and jabbed me unnecessarily rough. I am still bruised 5 days later. The results took longer than usual. If you get this guy, ask for someone else. Or stick him how he sticks you. read more

I had a fairly decent experience here as a walk in. The staff was straightforward and processed everything efficiently. The phlebotomist helping me was very sweet and made it a painless experience. They were out of one of the tests I needed, which means I'll have to return to complete my lab work but they managed to get everything else done. What was more obnoxious were the impatient people waiting in line outside the office. read more

I had a very quick and pleasant experience and I honestly don't know how my visit to QD could have gone any better. I showed up on time and was greeted at the door by a very friendly member of their staff. She directed me inside to scan my appointment barcode, I stepped out (due to COVID restrictions) and was called back in when they were ready less than 5 minutes later. The phlebotomist was also super friendly and very good at her job. I honestly, hardly felt a thing. No pain, no bruise, all good. I also love their online booking and check-in system. Seriously, Quest is the best. I'm only taking time to leave this 5 star review for a health testing company because businesses like this usually only get feedback when things go wrong, as things do in every business everywhere. They deserve props when things go very right. It's my second time here in a couple years and I don't have a complaint to air. If I had to make a suggestion, IDK, I guess it would be nice to get a lollipop when the appointment is over. read more

The service and common sense here is horrible. I came in with labs from my doctor, waited 1 hour and the person taking my lab was so incompetent she didn't know what lab to run. She gave me pages of printouts of tests to go back to the doctor with. I called the doctor's office who informed me that this is a regular and simple blood tests and shame on the lab for not knowing... that it pure incompetence on the lab's part. I'm back at the lab and I had to walk in the next day to fix their error because they have no appointments for days. The wait is hours and I just explained to them that I am here again because of their incompetence and they are still insisting that I have to wait for hours. When someone makes a mistake, they should not only go above and beyond for wasting someone's time, they should be highly accommodative. This is completely unacceptable. read more

I misplaced the paper I wrote my appointment on, and now I can't find any info because I have no confirmation code!!! There is no live help on the phone. This place seems totally useless. read more

I always wonder if I'll come across a Quest Diagnostics that doesn't have worn-down walls scuffed up with shoe marks. Our experience was fine considering we did not have an appointment and got seen within the hour. However, I feel as though there was some miscommunication for other patients that could have been handled more professionally by the front desk. Regardless, the area is nice and there is a good amount of parking on the street. It's also a walk away from other shops and dining places. PARKING For free on the curb (forgot if there were restrictions) read more

Don't forget to bring your jacket or you'll freeze to death. The thermostat must be set on 60 degrees because it is so cold in there. I couldn't wait to get in and out. P.S. Just walk in if you have your lab orders. They are open at 7:00 a.m. I made an appt. for the earliest available opening days ago and it ended up being at 9:30 a.m.. I was starving and didn't feel like waiting until after my appt. to eat something, so I went in early. read more

No appointment necessary. Walk right in. Sit right down, Baby, let your hair hang down. There is very little wait time at least at 11am in the morning. All the phlebotomists I have dealt with are fast, efficient, & painless like a mosquito landing on your arm & taking a swig. They are also friendly, and give you a reassuring smile as they draw your blood. Make sure you tell them ahead of time to which doctors you want to send the results. If a specialist who was referred to you by your primary physician requests to have the tests done, the primary physician may not be sent the results which is not good since you want your primary physician to have all reports in order to know your medical history in its entirety so that they can make a diagnose or refer you to the appropriate specialist(s). A painful jab into your vein certainly does not enhance a medical visit. Quest Diagnostic makes it as painless as possible for a reason that may not always be so pleasant. Note: There is a Computer Screen receptionist at the front desk in order to check in that will be unfamiliar to people who are only used to rotary phones & analog TV's. 3 level underground parking on site with adequate handicapped parking facility. read more

Quest Diagnostics - Computer screen receptionist that might be challenging for those still used to rotary dial phones & analog TV's. - Laboratory Testing Near Me - Glendale, California

I would just like to say that this lab made a major error in my test results. I have cancer and instead of posting one of the blood panels as 330, they had 952. This is a serious error and if I wasn't a careful person who reviews everything this could have serious consequences. I had to redo this test at a hospital. Should not happen. Be careful to lab doctors! Lives are at stake! read more

This is the worst place. Don't put your medical needs in the hands of these very rude people. They don't even have a desk for you to speak to anyone when you need help. read more

Today I had an appointment for bloodwork. I was called 5 minutes after I checked in. Armineh drew my blood without any problems. She was caring, efficient, and thorough! I highly recommend this place for your testing needs. read more

I brought my mom who is disabled for bloodwork as she will be having surgery. There are no appointments available for about two weeks, so we walked in. Upon arrival we were told to wait outside for a walk in basis. There was no room for my handicapped mother to sit so I kindly asked for a chair . They said to either wait there or to go back downstairs in the car. If my mom can't walk, how can she do that? There were clearly over 4 empty chairs in the room and all we asked fir was a seat. Finally, a gentleman gave up his seat and allowed her to sit. I understand Covid Protocols, but this was ridiculous especially after we have lifted Covid safety per the governor and CDC guidelines. People who are disabled and whom are senior citizens should be accommodated especially with the disability Act. All we asked fir was a chair . read more

Happy to update that Juan Rodriguez of Quest Diagnostic contacted me and has addressed my Yelp review. Mr. Rodriguez has personally retrained the employees of the Verdugo Quest Diagnostic Center in the area of patient relations and of drawing blood. Kudos to Quest Diagnostics and Mr Rodriguez for placing their patients/clients first. read more

Are all Quest Diagnostic centers trash? It's crazy, for a rather simple job, everyone is so clueless and incompetent. Terrible service and staff. A- why doesn't anyone pick up the phone, ever? B- why can't you schedule appointments on their websites for weeks? C- interesting how they "run out" of tests when you walk in and refuse your service. I'll rather have my doctors office handle my lab work and charge me 10X more than deal with this useless garbage company. read more

I would rate it 5 stars for its convenience of parking and the cleanliness of the facility. Also, 5 stars if I had the right technician but the one who drew my blood was very rude and impersonal. Maybe I rubbed her the wrong way but I was afraid she would intentionally inflict more pain. Not a comfortable feeling. That being said, I have had a very pleasant experience with other staff in the past. read more

Well this place is super close to me and also near Verdugo Hills Hospital. Plenty of free street parking and also a parking lot under the building. I made sure to register online and was helped right away. Just the standard blood and urine testing and then I was out. Kind of a spartan lobby, but it was clean. The phlebotomist was quick and painless. No complaints. read more

worst place to go - the guy that works there is to tota POS I walk in at 2:58 he said we don't take walk in past 3pm I said it 2:58 it's stay for my child he said it's 3:00 on his watch really they close at 3:30 nobody was there dont waist your time and go there read more

Clarice is awesome she totally helped out my older father. She is compassionate and thoughtful.

My first thought is why would I ever want to review a place like this. I mean, a medical laboratory. Are they worth the time, and do you even really form an opinion about such places, especially if you go so rarely? But when you are honestly shocked at the speed and efficiency of any business, and you feel that the employees genuinely pride themselves on taking care of you, getting you in and out quickly, and your general happiness... It's hard not to form a strong opinion, especially one that you are proud to share with others. Such was my experience here. Fast, efficient, getting it done, they are. And when it's a place you just have to be, not a pleasure stop, to come away with a positive experience is rare and worth sharing. read more

If I can give a negative star I would. My doctor had put in a digital order so I didn't bring my papers. They refused to service me till my doctor faxed it in. And when they did, no one can check the fax machine other than the person who is supposed to service me. I was calling my doctor outside of the lab , they assumed I left and yelled at me when I requested to check for the fax. When I repeated the order is in the system, they were so rude and yelled it is their system and refused to listen. Wow. Go somewhere elsewhere if you can. read more

Quest is absolutely terrible.. I tried to schedule an appointment over the phone, because if you don't have an appointment, you will sit there for the rest of your life! Made the appointment over the phone, went there at the time I set up, and then when I get there and check in, there automated system doesn't have my appointment in the system. There is no one there to talk to and they have like 20 people in their lobby waiting. I will avoid Quest whenever possible in the future. read more

EDUARDO - who was working on Wednesday 2/16/23 - was plain terrible. I spoke w the supervisor afterward who apologized for Eduardo's lack of professionalism and decency and told me stat orders do not have to wait before all appointment patients are seen. So not only was he terribly rude but he told me incorrect info and had us wait over an hour for no reason. It was not even their "policy", his words. Kudos to Lilit who stepped in after hearing Eduardo's rude behavior. She was kind and professional! Quest - hire more people like Lilit! read more

I would just like to note that my experience with Quest Diagnostics in general isn't all that noteworthy but this specific location is my favorite. I haven't had a bad experience thus far & both times I've been here, both staff that helped me were lovely. I had the pleasure of talking to Armine this last time I got blood drawn. Did a walk in, no appointment. Filled out my info on the self check in machine. Got in around 9 AM, left around 9:20 or so? Wait was around 10-15 minutes nothing crazy and around 10 inside. Quick & no pain, & she was so nice to talk to! read more

The staff at this Quest lab were subhuman. The first guy who came out the door told me very brusquely that to obtain a sterile sample bottle required me to wait in line like all other standby patients. I checked in at the kiosk successfully but 40 minutes later, I found my name not on the list. The next staff member who came out the door, a woman, was very impatient when I asked her why I was not on the standby list when my check in indicated "Success". She rudely asked me to check in again and wait in line. She proudly told me others have been waiting for 4 hours. I find these employees of Quest to be not human, only cold, soulless bodies, and I will never go to this office again. I had been a patient/customer here for many years. This is the first time I found the office reception boarded up with bricks, painted white, and no one with a face to the public. Why did I not make an appointment? Because the next appointment within 10 miles was two weeks away for an urgent UTI urine test, just a sample drop off, not requiring a phlebotomist. At this rate, I can only hope we will soon have a competing service provider in our area because not only has this Quest lab failed to serve my needs, the way the staff treated me made me feel very disappointed that Quest managed to hire employees who are, or train its employees to be completely without human kindness. I feel disgusted. read more

I had my blood drawn on 11/30/18, early in the morning. One week later they still did not have my results. (I checked with my doctor and also looked online.) I have previously been to two other labs in the area that have both given me my results within 24 hours. A wait time of "7 to 10 days" is crazy. My doctor's office said the wait time for results could be longer. I will never use Quest again. UPDATE: I discovered on 12/11/18 - when there were still no results online (although I'd filled out all the HIPPA info etc.) - that my doctor's office received the results on 12/7/18. Apparently Quest does not post the results online for patients to see as soon as they are available, but instead gives them to the doctor first, and the patient later. This would be another reason I will not be using Quest again, as two other labs in the area give the both the patient and the doctor the results at the same time. read more

Made online appointment and when I showed it wasn't in their system and I had to fight to be seen . Was super crouded, their systems don't work and they're overburdened and understaffed, it just doesn't work here at all read more

Whether I have an appointment or just walk in with my Doctor's orders, treatment is quick and professional

This is a lot better than many of the Quest Diagnostics locations. I took a 3 hour glucose blood test here and the staff was incredibly kind. I started feeling horrible almost an hour into the test and they gave me a private room to lay down in between each blood drawing. Sylvia was very sweet and an excellent phlebotomist; she had to draw my blood four different times and she was able to do so without causing bruises or sticking me more than once each time. My husband was able to work at a small desk in my room during the 3 hours. They didn't have wifi access, which I wouldn't expect but think is worth mentioning. It's great that they have a parking structure unlike some locations. Be sure to make your appointment online. There is no way to call a specific Quest location to ask questions or schedule an appointment- it's that way at all locations. No one operates the front desk at Quests anymore; it's just a touch screen sign in. This location wasn't crowded the day I went, appointments were on time, and it was very clean (unlike some other Quests I've seen). My appointment was scheduled for 8:15 am and I was seen starting at 8:20. read more

Went in for my standard lab work, so glad they opened a QD in this building. It is 3 blocks away from my house and I was in and out in 20 minutes. Parking was super easy and fast. I agree with the other review, there needs to be paper towels in the bathroom. I am going through a very thorough process here and wouldn't mind something to wipe my hands on. Overall the staff was very efficient and made the process very easy. read more

Quest Diagnostics - Laboratory Testing Near Me - Glendale, California

SUPER SLOW & HORRIBLE CUSTOMER SERVICE...... Got here at 11:40. Nobody in the waiting room. At that time the clock on the screen said we had a 5 minute wait. Well......1 hour & 20 minutes later we are still waiting, so far. After the 1st 10 minutes, we should have driven to another location & been done. I consider this poor customer service. But Quest pretty much has the monopoly on lab work. Maybe if there was another company that provided the same services, Quest would improve their customer service!! read more

It's really hard to love any medical facility but this office is much better than the other two Quest locations we've been to (Alhambra location on Hellman and the Arcadia location on Duarte). The office is located on the third floor of a plaza with free parking on the first level. The office seems clean and new with wood floors, white walls, and fake plants in the waiting room. It definitely did not look as dreary and miserable as the other Quest offices that we've been to! We were a little late for our appointment so they made us sign in as a walk-in patient. There was a 40 minute wait on a Friday mid-morning although I heard some people complain about waiting for nearly an hour. The employees are curt and not terribly friendly but they get the job done and at least appear to know what they are doing. There are five stations with walls separating each station so each patient has some privacy. We were in Station 5 so we were by the window and had a view of the street. They only let one parent accompany an infant. The phlebotomist actually called another phlebotomist over to assist with the infant blood draw. They have the parent hold the infant, one phlebotomist holds the infant's arm down, and the other phlebotomist does the blood draw. The phlebotomist checked his arms to see which arm was better and looked around for the "best" vein before she inserted the needle. It was hard to watch but these ladies seem to know what they were doing and were successful at getting the blood draw. read more