Once you get inside the customer service is passable but showing up and having the front desk shuttered with two ipads up instead of a receptionist is so dystopian. Clearly a corporate overlord who wants to cut corners. Every time I go in elderly people or people with accessibility issues are struggling with the Black Mirror check in process. That should not be my job as someone not paid by the company to assist these people with check in. read more

I made an appointment at 8:10 am and had to wait ten minutes to get my blood work despite checking in on time. read more

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High level of professionalism, with all staff members. So happy that I found this amazing work of art, to spend time with what I love. Thom

Made an appointment and was in and out pretty quickly. People in the lobby were complaining that they had to wait a few extra minutes but they were backed up. Overall had a good experience read more

The level of incompetency baffles me I have requested a lap test which was printed on a paper on both sides. I told the nurse to make sure to put in the test for on both sides. She starts yapping about her own life while not really paying attention to things it scared me ended up not getting tested for cholesterol levels which I initially came for. Also, I requested a UTI check I gave the urine sample, but the UTI check was not completed. I asked the nurse why is she taking only three samples of blood? She said that three is enough for all these tests ended up being that the cholesterol was not being checked. read more

DO NOT GO TO THIS LAB! It says they take walk-ins so I went because I needed my blood work asap and the next appointment was the following week. The people kept coming in and after 2 hours of waiting I asked how long it would be and very rudely she said after all the people with appts are helped. The 2 hours I waited there was never a time there was less than 10 people in the waiting room, all with appts. The nurses are not nice too! read more

This place was awful. I walked in and they said 30-60 minute wait and I'm going on almost 2 hours and have not been called in. Don't show up without appointment. They don't care. read more

My uncle was just diagnosed with liver cancer and his doctor instructed him to get blood work immediately. We went to Quest Diagnostics at 3:05 p.m.--well before their posted closing time of 3:30. Despite the lobby being empty, staff told us they "don't take anyone past 3," and turned us away. While we were still in the lobby, four or five more patients arrived and were also refused service. One person pointed out that the office was supposed to be open until 3:30, and staff's only response was, "we don't take anyone past 3." Given the urgency, we came back the next morning at 9:00 a.m. as a walk-in, since the next available appointment wasn't until September 16. He was told the wait would be up to two hours. After two hours, staff informed him that he wouldn't be seen at all. We also learned there were patients who had been waiting since 6:30 a.m.--almost five hours--only to be told they would not be taken either. This kind of treatment is absolutely unacceptable, especially for patients facing serious health issues. If Quest Diagnostics is going to refuse walk-ins after 3:00 p.m. or cannot honor walk-ins at all, that should be clearly stated. Turning away patients in urgent situations, despite having open time, shows a disturbing lack of empathy and professionalism. I strongly urge anyone considering this location to be aware of these practices. Quest Diagnostics needs to address their scheduling, staffing, and above all, their compassion for patients who are often in extremely vulnerable situations. read more

Awful. This place is a torture chamber. I got here at 7am as a walk in. The place already had 10 sitting down. 3 hours later and only 1 walk in was called at the 2 hour mark. I was #2. I was told that there is no guarantee of being seen. My bloodwork I needed today was really important and I need to go into work. I watched the room empty multiple times while I just sat there. Staff is rude and dismissive. After almost 3 hours of waiting, watching countless people with appointments get help, I left. Please stop allowing walk ins, if one won't be seen. I will never come back to this location. read more

If I could go minus one star I would. I am review I g the Lab on Beach and Yorktown in Huntington Beach. I was serviced by a Laura this week who stuck the needle into my muscle instead of the vein left me with a Huge hematoma and swollen arm! She had no clue what she was doing. It is a hit n miss whether you get someone who knows what they are doing or not. It has been 3 days and my arm still hurts all the way to the shoulder. Going to see my doctor. Will never go back. I recommend find another Lab! read more

There is no front office staff, so there is no customer service. They don't even try. My experience echoes that of others, so I won't bother repeating, but suffice to say avoid this place at all costs! read more

This place is horrible! The service is non existent and they could give a rats behind about anyone needing help. I understand having to wait but being there almost 3 hours then being told it will take as long as it takes. That's ridiculous and callous. read more

Never a good experience but now they lost 25 years of records and can't find any record of me. Luckily there's others labs with real customer service read more

I was 15mins late to my appointment. An emergency arose. I have been #1 on waiting list for 3 hours. There has to be a way to work in someone in the mix. read more

If I could give negative stars, I would. I have been here for over an hour and only two people have had their blood drawn. I understand being understaffed, but as someone who worked as a phlebotomist in a similar setting, there is no excuse for this poor of service. I will never come back here again, even with an appt. read more

Lilly and Anna were funny and efficient. I waited less than 5 min in the very clean waiting area even without an appointment. The best quest I've been to so far read more

Worst place ever! Like a torture chamber. I just wanted drop off my specimens and they made me wait more than three hours and I am.still waiting..I will definitely never come here again. Of you have pressing need this is the worst place ever!!!! Would rather go anywhere but here. read more

Terrible. Waited an hour past my appointment time. The woman said rudely that she needed other papers, said come back in 10 minutes or make an appointment for another time. She had no bedside manners for a simple blo read more

If you want to experience the worst customer service and ineptitude to the umpteenth degree, come into this location. Picked up stool tests for my one year old, and was told "the instructions are in the bag". Zero instructions. Drop off appt made, walk in - "sorry no appointment here". The only response "you can sit and wait but the frozen sample will be thrown away if you keep sitting here". Thank you for lacking all compassion, empathy and common sense. if you want this experience, choose Quest. read more

I am extremely annoyed. It took me 45 minutes to make an appointment online. The automated creature would not accept my name, either spoken or spelled out and tried to route me earlier in the phone tree TWICE. Even then I could only say half of my last name, which is not correct. I can't get a human because I have a fasting glucose test and need a first appointment - this one is at 11:20. I can't reach a human. There is no calendar online, either. Very bad service today. I'm thinking of changing my appointment to a hospital rather than Quest since I can't get a timely appointment. Very bad service. read more

Tried to contact Quest for an advertised "free diagnostic health screening". Had to deal with typical annoying AI phone service, put me on hold, agreed to a call back, got a human eventually who told me to call the first number that got me the AI service. He argued with me, saying that I did not already call the same number. These numbers are saved in the phone. I see what number number I just dialed. He was rude. I had to listen to off topic nonsense from phone AI. Asked to speak with a supervisor and got put back in the queue. Quest sucks. AI sucks. US healthcare sucks. read more

Went for blood test they are rarely busy at Atmed . I usually walk right in, staff is pleasant and professional.

Empty office 30 minutes before they close. Refused to do a simple routine blood test. Didn't care I had taken off work and managed my type 1 diabetes to have the blood test done. Heartless and these employees should not be working in healthcare industry. Rude and dismissive to this customer! read more

Made appt online. Super fast wait time. I checked in online, in the elevator and was second in line by the time i got up there. Was in and out of there in 10 minutes. Idk why this place has such bad reviews. My family and I all go here. Lady was nice. read more

Awful place. very rude staff. I got here at 10 am as a walk in. The place already had 8 sitting down. 3 hours later no walk in was called at the 3 hour mark. I was #3. everyone before me left. mine was emergency and the doctor ordered it the same day. it had to be done the same day. they didn't care. they were so unprofessional and rude. they hate their job. so sad. after all they told me that there is no guarantee of being seen. so I left. couldn't take it anymore. the place sucks. would never ever go there again. read more

Understaffed - do not come if you do not have an appointment. I was second on the walk in list, waited two hours since it opened, and was never seen. I left because I was eventually bumped down to third in the standby list because someone who had an appointment arrived late and was became a walk in. read more

Prompt Personable and Painless! Scheduling and check in was easy. My nurse Mayra was professional and charming. I have no problem with this Quest location. And their office is just off the elevator! read more

It is a hit or miss situation. It varies on the worker as sometimes the workers can be really friendly and good with their technique to find your vein and effortlessly draw your blood. Other times, the worker can, for whatever reasons, new, inexperienced, stressed, having a bad day, just take forever to find your vein. I was pricked and probed on left arm twice, right arm, right hand and left hand, all at one visit. Today was pleasant, as I was able to get an appointment within 30 minutes online. The wait at the office took awhile as there were many patients. However, Patricia, eventually called me in, verified my information and lab order and was quick with the blood draw. This location validate for parking. You do not see much other locations doing that these days. read more

If you have an appointment, it's okay; if not, terrible. I checked in at the kiosk and was given a number as a walk in. Then it turned out that my check in didn't go through because there was only one name listed on the monitor for walk ins. So I had to do it again. Also, the one other person at the time who was a walk in arrived right at 7 when they first open. She was an older lady with a cane and had been fasting since 5 pm the day before. About an hour passed, and she asked how much longer it'd be and that she'd been fasting and felt like she was going to pass out. She was told that as a walk in, there was no guarantee she'd be seen. WHAT??? If that's the case, then they should not allow walk ins. Especially when they know people sometimes have to fast for 8 or more hours. Also, if appointments are SO important, then why did they start calling people at 7:23am when their appointments start at 7?! A woman had an appointment there at 7:10 and wasn't called until 7:30 or so. You can't have it both ways - appointments are prioritized but also not called in on time. Stop allowing walk ins, Quest. read more

Took forever to get an appt, waiting room is always packed. When I finally got in and sat down w the elastic on my arm the injector says "that'll be $550" I said what? That's impossible. It's routine lab work and I have platinum ppo! I said forget it - I'm out of here. I then made an appt w labcorp which was a breeze and so comfortable. It turns out the morons at questlab don't even check insurance. What's worse is when I told my doctor's office about my experience with quest lab, they said they hear situations like this frequently from their patients w them! They are literally scamming people who need help! Go to labcorp! The experience is literally night and day! read more

Had some blood lab samples taken for testing. The male lab technician was great. Samples taken and out in no time. Best job of such ever. When I think of the poor quality before I'll always come back to Quest from now on. read more

Please stop advertising that you might take walk ins. I have come here multiple times but have never received walk in service. Just admit that you are by appointment only. read more

I did a walk in appointment Tuesday morning at 9:00. I was surprised to see the waiting room completely empty. Check in was easy at the kiosk, and I waited about 25 minutes to be seen. The room had a steady stream of people with appointments while I waited. Michelle helped me and she was friendly, professional and skilled. (Previous attempts to find my veins have proven a challenge for others.) Michele made the visit quick and pain free. Will use this office again. read more

The most user unfriendly place for a lab draw. You walk into a waiting room with two computer kiosks and no staff available to assist. You have to make your appointment on line and the last time they had no record of it. Not sure if that was an error on my part but regardless, it's not a seamless process. After I finally managed to snag an employee who happened to be opening the door to call someone, I was told that since I didn't have an appointment ( although I made one) I could register as a walk in. After doing that, a message popped up stating that they couldn't fit me in and I would need to reschedule. At that point I left, drove to Glendale Adventist medical center to their outpatient lab, and was in and out within 30 minutes as a walk in. No appointment necessary and a friendly staff member who asked me to sign in. End of story. read more

I came in with my daughter (3 years old) and we forgot to bring our order for the bloodwork. Jessica, our tech, said she would take us in and waited for my husband to go get the paperwork. She was also so patient and gentile with my little girl. I was very happy with the service we received. read more

Horrible experience. The hispanic woman with purple bangs did not know how to draw blood. She said she couldn't find a good vein to draw blood from and decided to draw blood from my forearm. I've had my blood drawn many many times, especially when I was pregnant and I've never had anyone attempt to take blood from my forearm. When she stuck the needle in, it hurt soo bad that I'm pretty sure she hit a muscle. Barely blood came out and i could barely lift my forearm after. She eventually took out the needle and asked someone else to draw my blood because she said she did not feel comfortable to draw blood from me. Horrible experience! read more

Quest Diagnostics - My forearm where she "tried" to draw blood but failed. It's been 9 hrs and my forearm still hurts - Laboratory Testing Near Me - Glendale, California

Update, eight months later, its almost May, 2024 now. My vein has finally began to make significant improvement, It is still sensitive to the touch, but now it doesn't ache after lifting, or even using my arm for a short time on the computer. This was bad. The phlebotomist must have been very inexperienced, or just negligent. I use the other arm for blood drawls now, and go to another lab for tests. This is worst experience with a simple blood drawl I have ever had. I never had a bad one until this time. Make a point to ASK for an experienced person, that is what I do now. Hoping my vein does fully recover. It was last September a young Hispanic male damaged my vein while doing a simple blood drawl. I hope he is taught better skills before he injuries someone else. read more

They do NOT take walk ins. It's a complete lie! I went there twice in a single day at different times, hoping to get my blood drawn. Sat there for over an hour and eventually walked out and got my blood drawn at Primex. Quest has gone downhill after the pandemic. Absolutely despicable service. Don't waste your time with them. Go elsewhere, where you'll actually be treated like a human being and not an object. It's obvious these people hate their jobs. They even closed the front counter so you cannot speak to anyone at all. You just have to sit there and wait, even if it means the wait might be 3+ hours. read more

I have a fear of needles and small veins making it hard every time I need to get a blood test . I was really impressed with Claris expert blood drawing , I didn't even feel it ! I will definitely request her every time I come back . Thank you ! read more

The system is well designed and supposed to be very efficient. The issue is the staffing is not efficient. The appointments are always fully booked weeks in advance. The worst part is the lab staff is slacking off at work. There are 5 employees here. Many times the patients served are 3. They have no motivation to serve as many as patients as they can. Walk-in is absolutely nightmare. I waited from 7 when they open the door to 10:30. They have no empathy. read more