We saw our father at the mortuary shortly after his passing. We immediately noticed a hole in his arm. It was SO obvious and big, no one could miss it. There was fresh blood around his night gown coming from his arm proving that bleeding came from his arm (no autospy was needed to tell us that.) So we knew where the source of bleeding came from and told the medical examiner this beforehand. All we needed to know was what caused it. AND we told Mr. Pocock this, just in case this wasn't apparent. Yet, his final autospy report does not mentions this in his report. And thats what we paid for. What's more is that we had to ask for him to look at our father's arm. Because... 1.) His arm was swollen 2.) There was an IV around it 3.) It had blood around it UNLESS Pocock didn't actually perform the autospy himself. We don't really know. Anyway, he acted like he didn't even see it, among other things we (and anyone else, including a camera) would see if they looked at our father. We told Pocock to look at our father's arm thinking it would led him to address our questions about it's prescence. We had to subject our father to be transported back from the mortuary for more analysis, just for his arm, but it appears we just wasted $4,200 and time. We know for a fact, that this contributed to his immediate passing. Yet, Pocock wrote in his final report that this was a "likely" cause and chose to highlight my father's known medical conditions instead of the cause of death bleeding out from his right arm, which is even noted on his death ceriticate as a major cause of his death. We were able to confirm this ourselves. His final autospy report does not even address HOW his arm got punctured or present a likely cause for what may have caused it or how long he may have bleed out for. We provided him with our father's medical history and a verbal record of what happened the night of his passing to the best of our knowledge to help with a narrative like he said he would provide. But we did not even get that much. He just put the cause of our father's death was kidney failure. Kidney failure was a condition that our father had, but that was not what caused his immediate death. It even says on the death certificate that it was exsanguination that led to his immediate passing. Yet, Pocock chose not to address his arm or any of our concerns relating to his death. He just addressed his medical conditions. There was no likely narrative provided that could have explained how he got a hole in his arm and how it caused his passing like on the death certificate or what we had told him we saw in person. Didn't he see it too? There's no doubt that exsanguantion caused his death, seeing as that there was blood present around his arm and his night gown. We shouldnt have had to even mention his arm to Pocock. It's lucky that we were able to see him ourselves. The hole in our father's arm was just so obvious by looking at him that it's hard to believe we had to ask him. Pocock's autospy does not answer the questions we posed to him and certainly does not do our father justice. It merely lists the medical conditions that he had told him about. Our family is still struggling to understand what really happened to our father with the same questions: 1.) HOW did his arm get punctured and/or torn? 2.) What likely caused it? 3.) And about how long was he unattended to bleed out at the facility he was at? 4.) Did he experience any abuse while he was in the facility? Why did his nose and bottom lip look altered? Unfortunately, there was also no explanation of the short toxicology report provided. As a family who loved our father dearly, we have already been through enough. So, why did Pocock not discuss and mention the hole found in his arm in depth AFTER he us he would and had our father transferred to him, twice? Why did he choose to focus more on on our father's medical conditions after we told him about these already? And why didn't he even try to answer our questions after we paid him to do an autospy and put them in a report? Maybe that's just it: He got his money and felt no obligation to do a good job afterward. Although we paid $4,200 and subjected our father's body to 2 autopsies just to get answers to discover more about what really happend to him. It's just too bad. We have yet to hear back from Pocock or Vicki from 1-800-Autopsy. The media should know that 1-800-Autopsy is not a good company for families seeking answers. Maybe it once was a company based on integrity and wanting to help bring justice/closure for one's family, but not anymore. The founder's wife, Vicki was also very rude to us, and even told us that we shouldn't have hire them AFTER we had already paid them. I guess she was right. Hopefully, you can learn from our horrible experience and go somewhere else if you want to know what really happened to your loved one and the cause of death to be explained to you. Don't believe the hype! read more

Don't use these people. The doctor was rude and condescending in their feedback remarks to questions I raised -- like how they possibly MISSED the large surgical scars on the front and back of my loved one's neck and got his eye color wrong. I was told that if I wanted to have had his neck examined by xray I should have requested that in advance. I let them know about the neck surgeries during intake. I didn't realize -- nor did anyone -- that I had to specifically request an "a la carte" item during the most painful grief period in my life. It took over 6 weeks to get my final report and then responses to my inquiries took a days to a week at a time -- with wholly unsatisfying answers from a condescending doctor. All in all, I'd find another place if I were you. It's too late for me. read more

My dad passed away on December 25, 2020, in a hospital after being admitted for almost three weeks. The family had some concerns surrounding the cause of death so we decided to have an autopsy done. From the beginning, I spoke to Vicki at 1-800-autopsy who was kind, patient, and understanding. The autopsy was done on January 7, 2021, and I was notified by Vicki that evening with the preliminary results. (The autopsy would have been done sooner, however, we were waiting for the doctor from the hospital to do his part by writing the cause of death and signing off on the death certificate.) The final autopsy report was emailed to me by Vicki on January 19, 2021. She followed up with a phone call that same evening making sure I received the report. The entire process with this company has made dealing with the sudden death of my father a little bit easier because of the wonderful communication that Vicki had. You see, while my dad was in the hospital there was very little communication from the doctors and medical staff. We weren't sure about this company in the beginning because we had never needed to search for an autopsy company. However, I felt it necessary to write this review to let you know how truly grateful I am to have some peace and closure knowing the cause of my father's death. I hope this review helps others going through similar circumstances. read more

If zero stars was an option, that's what this place would get!!! My family requested the services of this business to perform an autopsy on my father after his passing. As a nursing professional, I felt like I was reading a report of an autopsy from a patient that was clearly not my father. My father suffered a large stroke. He was hospitalized for two weeks before we decided to remove his breathing tube. During the autopsy, his brain was never examined. There was no mention of the stroke in the report. Instead, they said he died of a heart attack. There are so many pertinent details of his physical post death state that were omitted, probably because his autopsy was poorly performed and/or these important details were overlooked. And yes, just like the person in one of the other reviews, his eye color was listed incorrectly. I contacted the office several times. I even spoke with the person who performed the autopsy to clarify his report. He asked me to send him medical records and pictures I took. He stated that he would be amending his report. I have yet to receive anything. I have continued to call and leave messages, almost all have gone unanswered except for when I have left very generic messages as if I am a new potential client. Super frustrating. This place came recommended from the company who handled my fathers remains. Spare yourself the additional grief of having more unanswered questions about your love ones death. read more

Their Mission, a mission they don't follow through with.... "Our Mission We are a "Totally Autonomous Thanatology Specialty Service Company," whose principal duty is upholding our mission of COMMITMENT, DIGNITY, and RESPECT to those who place their trust in us. We pledge to never stray from our focus, and continue to "Broaden Society's Perspective of Death." 1 Than*a*tol*o*gy --The study of circumstances surrounding a person's death, the grief experienced by the deceased's loved ones, and the larger social attitudes towards death." It's been 10 months and I am still awaiting the Autopsy report...apparently they do not assist with second opinions. Their medical/forensic examiner could not come up with his own conclusion, they keep asking for my brother's Autopsy report (the one rcvd from the county) in order to make their final conclusion and complete their own report. I often wonder how their services would be of benefit if there wasn't any available autopsy reports at all. However, they were immediately available to provide instruction of payment and promptly available to receive payment (a payment made when my family was at need) but extremely difficult to hear back from them or to receive any follow up from them. I Do not recommended this "at need service for anyone" as it seems they take advantage of the circumstances. It's unfortunate that their business the total opposite of what they preach and state in their website. read more