Just got out of my blood drawing here at quest this morning. It was actually quite a seamless experience despite all of the negative reviews here. Made an appointment last night, even showed up a bit late but was helped immediately. (I recommend just going to their website and making an appointment). The lady that helped me was extremely calm and took my blood like Dracula swooning woman in the foggiest of nights. Fantastic. In and out of there in less than 30 minutes! read more

This Quest location did almost everything wrong. We made an appointment for my son to get blood tests, but had to wait 45 minutes even when I explained that my daughter was waiting for me to go pick her up from school afterwards. There was another family with a toddler that was also desperately trying to keep their son relaxed and calm while waiting way past their appointment time. Then when we finally got called, I was rushing to get done so I could pick up my daughter and ended up leaving my son's water bottle there. When I tried to call back later to ask them about it, I couldn't reach anyone because this branch apparently NEVER PICKS UP THEIR PHONE. After trying to call numerous times, I finally went by in person two days later and was told that "there's no bottle here, the cleaning crew must have taken it," even though the bottle HAD MY NAME AND PHONE NUMBER ON IT. Terrible customer service. Don't use Quest. read more

I was seen quickly at this Quest, and was lucky enough to get a great Phlebotomist by the name of Lawrence. He was very competent and put me at ease. He made my experience much more pleasant, because of his great chairside manner. Keep up the good work! read more

I have had a bad time here in the past, but this last time was good. The phlebotomist knew her business.

Went here recently for some blood work. There was a bit of confusion with the address, we were coming from Oakland and ended up at a dead end, but eventually found the parking garage. They validate parking, it ended up costing us $2 I think, $1 for every 30 mins. We had an appt time of 820 and 840. Got there at 820 and we were seen at 830 and 840. Staff were very friendly and the phlebotomist was fantastic, normally they struggle to get blood from me!! I booked an appointment online and it was super easy to arrange, but they do also do walk ins. read more

Had appointment, arrived early, was taken in early. Was quick and professional, and friendly.

"Sign in and have a seat" Lol no emotion no smile, that's the type of service you can get at certain Quest Diagnostic locations. But hey, I'm not complaining because no line! I remember going to the Quest in Oakland and luckily counting my blessings for having made an appointment. At this location you're Gucci even if you made no appointment. I came around 430 and noticed that not many people were here. How perfect! Although I wish I didn't have to pay for parking. Overall though, lady at the front was pretty nice and made the experience as efficient as possible. I do wish she was a bit more careful drawing blood because I think she messed up... However I was in and out in less than 30 so I'm happy with the service. Stay well and prosper, read more

I had an excellent visit here, to draw blood and set me up for some other testing. Jenae at the front desk (and drawing blood) was pretty much as kind and helpful and cheerful as possible, making the experience enjoyable (!) I was in and out within ten minutes (without an appointment). Same when I came back to drop off lab samples in the PM. About a thousand times better than most visits to LabCorps, across and down the street, which was my go-to lab for many years with my other insurance. Clean, efficient. Good check-in process. read more

Make an appointment. I went one day when I was nearby and there were 30 people waiting. Went home, looked them up online and made an early afternoon appointment. There was no one in the waiting room! Make and appointment. The receptionist and the lab tech were both as sweet as can be, and both excellent at doing their jobs. I barely noticed the needle going in - thought maybe she missed, but no, in seconds she said, "you're all done"! Did I mention you should make an appointment? read more

I order my own labs online from Personal Labs, and then make an appointment online for Quest to fulfill the orders. I have to get an annual TB test and flu shot for work and this has been the best option I have found so far. I have always had very friendly service here, the appointments seems to happen very close to the time I requested (last time I got there and they took care of me right away, I didn't have time to sit in the waiting room. So far all of my experiences here (5+) have been great. read more

I had a fantastic experience. I made an appointment online (super happy they had early morning appointments) for 7:30am. I showed up 15 minutes early, found a parking spot out front for free (since it was before 9am) and walked in. No one else was there and Kathy the technician was friendly. She processed my paperwork and then took my blood painlessly. She was done in under ten minutes. Best experience so far and I wasn't even late to work like I thought I would be! So, I suggest going early in the mornings as it sounds like from the other reviews there can be a wait time. read more

Easy in and out. The staff person, Kathy, was courteous and professional. Probably the smoothest blood draw I've ever had! Also, I'm so grateful they are open at lunchtime. read more

I've had approximately 10 vials of blood drawn. In the past I have always fainted right after, usually people have a hard time, my blood comes out slow - you name it and I've had the problem when it comes to getting blood drawn. However, the people here were great. Absolutely fabulous. I can't remember her name but she's a really pretty girl and I didn't feel a thing. I had to come back in the afternoon for my TB Test and I had a young man and he was also great! I walked in both times, the wait wasn't bad either. read more

Much better than the one near Summit Medical/Pill Hill. Aside from the construction going on at my last visit there, this is the one to go to. If you have to get your blood drawn and you're not friends with Robert Pattinson, this is the place to go to. read more

I was treated respectfully, blood was drawn quickly and with no pain, and I have no complaints about the service at this lab. I do have complaints about some of the customers who were at the lab when I was there. One man complained loudly because he was asked politely (I witnessed it) to wait his turn. One woman went on and on, complaining in the waiting area about how she had left the lab during the 20 min estimated wait time, and when she came back and they had already called her name and moved on to the next person, this was somehow their fault (they saw her next). Another woman was YELLING because she was asked to wait to be seen (there were people who were there before her). Literally, super pissed because they told her it would be 10 min until they could process her drop-off. Then, she didn't bring all the vials she was supposed to bring, and she bitched them out for having to go home and get another sample and bring it back Monday. How was this their fault that she didn't bring everything with her? For the record, staff were exceedingly polite with all 3 of these tantrum-throwers. I couldn't help but notice that the people who were complaining about, basically, having to wait their turn, all had lighter skin than the 3 women working at the lab, who were Latina or African-American. I wonder if the sense of entitlement about being seen and taken care of *immediately* that I witnessed in these 3 people had a component of white privilege to it. read more

This place CONSISTENTLY underperforms. I have a scheduled appointment, arrived when one other person was waiting and am now 15 minutes post appointment and 6 people ahead of me. When I inquired about the wait, the representative advised that they were unfamiliar with the test and needed to call my doctor? Perhaps that should have occurred 15 minutes ago. To make matters worse, she then loudly explained my medical diagnosis over the phone! So much for patient privacy. read more

Quest Diagnostics - Still waiting... - Laboratory Testing Near Me - Berkeley, California

Came in to get some blood drawn and two out of three techs here were simply rude! First lady had nasty attitude who couldn't answer my question as to whether they could confirm my Dr's request for tests the other female body who i approached just five minutes later told me to just sit down and wait my turn. Its unfortunate that this place has such miserable employees. I decided to walk away after 45 minutes of waiting even though there was only three other people waiting. Unless you like abuse don't waste your time! read more

Not sure what the issue is but I have been going here for the last two years, per request of my doctor, for lab draws and not once have I ever been greeted in a friendly manner from the staff. Most seem to have a serious attitude. Just sets the wrong tone from the very start and makes the whole experience a dreadful. read more

This is an unpleasant place to have blood drawn. Mainly because of staff. Unhelpful, sullen, nasty people. Best go to LabCorp right nearbye. I did and it's calm, quiet; staff are helpful and pleasant. Technician seems v experienced, Wayyyy less crowded. Don't need an appointment as it's small and not crowded. Here I even with an appointment, I usually had to wait at least 15 minutes - without an apology. Also this Quest has fought me twice on insurance, threatening to collect before I can be seen there next time. They were wrong, of course, both times. Ugh! read more

What an AWFUL place. Can I give zero stars? I had an appointment for 7:30am, figuring I'd have plenty of time after to get to a meeting at 9:30. I wasn't even called back until 8:15, and I raced out at 8:45 to catch the bus. If appointments don't matter, why do they even push you to make them? Not to mention, they ended up writing down MY CELL number as my doctor's fax, so they tried to fax my results to my cell, after they had actually told me they couldn't provide my results to me without my doctor explicitly authorizing it. What? I finally call the patient services line and get shuffled around. The woman on the phone calls my doctor's office, gets the correct fax, sends off my results. Done, right? Nope. Fast forward a week: I go in again for additional tests from the same doctor (again, I wait for almost 1/2 hour). I ask the tech to double check that the correct phone number is listed, and she gets mad at me for not asking earlier! I was given crazy attitude as though it was MY fault that they put down the wrong number. She finally confirmed that they did NOT have my doctor's number, but, no, I couldn't give it to her. I had to call patient services. Again. Customer service is NOT their strong suit. So I call. And I am informed that, oh, yes, it looks like my cell is indeed listed as the fax. Well, can I give them the fax number? No, my doctor has to call himself. But...you guys got the number somehow last week? Yeah, they shouldn't have done that. Can you confirm my results were even sent last week? Oh, yeah, and here's the number we sent them to. Wait, so you have the number, but you won't enter it into the system for a test done by the SAME doctor? Nope. Doctor needs to call himself. So what's the number? Oh, just the patient services line, then they follow the prompts. My doctor doesn't have time to listen to your crazy long message...what's the extension? Oh, I don't know, I've never called that number myself. So...patient services is useless? Pretty much. If you can avoid this company, do so. Weirdly, I never had these problems in SoCal with Quest. Even more weirdly, I call my doctor's office and they're like, "yeah...that's ridiculous since we DEFINITELY already have an account with them, and normally they send stuff through just fine." read more

Morons. The people who operate this facility. I have been coming here every 6 months under the same insurance for years and suddenly you turn away a patient who has Medicare as their primary insurance? I confirmed with my insurance and they said there is no reason at all I shouldn't be able to have bloodwork done here. I walk back in and they're like well... I don't know what to tell you. I could see about straightening this out today but we are shorthanded and you could end up waiting for hours. What a joke. read more

Very efficient. If there's no-one in front of you, you can be out in less than 10 minutes easy if you're just getting blood drawn (I dropped in around 10 til 9 one weekday morning). Taking the samples took just a few minutes total, done behind the front counter. The people may not be all sugar and honey at your first interaction, but they're not rude either, so don't forget your thanks and smile for doing this job well! read more

Went in without an appointment and was helped promptly and had the easiest most painless blood draw of my life. My daughter's paperwork was not in the system and they helped us get it faxed over so that we didn't have to come again. No-nonsense, but friendly in a normal way. read more

I called to make an appointment to drop off urine... not even a blood test and the told me to drop in. The quoted 25 minutes turned out to be close to an hour. Just give me a cup and I will even write my own name on it. This business is very unprofessional. At least the receptionist apologized before I went in to give my specimen. It was the least they could have done for all the misinformation. read more

I setup an appointment online and they told me I had a balance to pay. I said okay could you please provide me with the bill so I can pay it. They couldn't provide me with documentation and just expected me to pay the balance or they wouldn't see me. Total Incompetence. Who in the right mind would pay something without proof of service. read more

I'm a nervous nellie when it comes to getting blood drawn. This lab was calm and quiet, and the technicians were sensitive to my scarededness, allowing me to lay down for a bit, and checking on me to make sure I was OK. Very professional. read more

I made an appointment online a couple days ahead of time hoping if I had an early appt I could still make it home on time. I arrived 15 minutes early to my appointment and one of the phlebotomists checked me in (average customer service). While waiting in the waiting room two patients were talking loudly on their phones. I looked around the room and spotted some face shields that were decorated. One was a lady (thought it was kind of cute) and the other was decorated like a devil (not what I want to see at a medical office). I was seen 15 minutes late. All my paperwork and labels were printed with incorrect spelling of my name, wrong address and wrong phone number, so I had to wait for new paperwork to be printed. It was about 60 degrees in their office and I had to take off my sweater to have the blood drawn. The woman put the band around my arm and left it there while she drew. She also had me make a fist. I didn't remember anyone else having me hold the fist while they drew. I have very good veins. So eventually I stopped making a fist. When she removed the band the entire bottom of my arm was blue, she had it so tight. She said, "Oops. Sorry." I was not offered parking validation, so I paid $6 for 45 minutes in their parking garage for a very negative experience. Now, 2 days later, I still have a horrible bruise. I've never bruised from having labs drawn before. Will not be returning here again. read more

Quest Diagnostics - I've never bruised before when having simple labs drawn, but 2 days later I still have a bruise. - Laboratory Testing Near Me - Berkeley, California

You'd think by some of these comments people were expecting spa treatment. They were very nice and extremely efficient!

I went in for a blood draw at 430pm and there was no waiting line when I reached. The process was very fast and I was done in 10min. However the lady who drew my blood left a very large bruise on my arm and the blood draw process was painful, which usually isn't the case. The bruise took about 2 weeks to heal. I would try another Quest location the next time. read more

Wow! The woman at the counter was INCREDIBLY rude and condescending this morning. Only go here if you want to be abused while you're having blood drawn. I'm sure she hates her miserable life, but she doesn't need to take it out on her customers. read more

Very rude lady in front. It is very cold in the building lobby because of two large sliding doors that open every five seconds when it's raining outside! Wouldn't let me briefly sit in their large, empty waiting room- which I get if it's a policy- but she yelled at me to sit outside immediately. read more

My doctor sent this location an order for 6+ tests. They only managed to find two tests in their system and somehow lost the other ones. I explained there were more tests but the fellow helping me just pointed to screen and said that's all they had. He didn't try to search for the missing tests. Precious time lost due to their incompetence. read more

I give 1 star because the blood draw itself is usually uneventful. But staff are consistently rude, lack any concern for (perhaps ill??) patients, seem to find their only satisfaction in being mean-spirited and unhelpful. I have never seen a smile or a glimmer of warmth. One visit I just refused to get up from the blood draw chair after being told they couldn't find my paperwork. HA!, a senior citizen sitting in at the blood draw center - my missing paperwork was found. I can only assume staff are underpaid and overworked because I can't believe staff are chosen here for their lack of courtesy. read more

Been going here for several years early in the morning before going to work. Got there at 7:05 AM and was out by 7:30. I have always found the folks working there to be pleasant and efficient in moving people along. I will say that I don't understand why they need to know WHEN an order for a blood test was done to find it when one already provides name, insurance number, and the name of the doctor's making the orders. But when I told them I should have about six tests for this visit, they were able to find them. My doctor's office had told me they were submitted in May so that is what I told them. Turns out they were from February. So, to make your visit more efficient, try to make sure you find out the month they were issued if they are from some time in the past for routine doctor visits you do a couple of times a year. read more

This place is useless. I arrived at 9:45 for a simple blood draw. I was told the wait would be 15 minutes. It is now 10:40. I don't mind waiting, but be honest with your time estimate. Also, the receptionist has been playing candy crush on her phone the entire time. read more

I have been going there for years because my doc is in the building. I have to go there this weekend and I am waiting for the very rude, stupid approach that they are so good at! The women at this location are professional bitches and would never be employed any where else if it were not for the need of this kind of service. Maybe I will be surprise this time? I don't think so!! read more

Went here today for my Glucose Tolerance Test. All in all it was a relatively painless experience. I was prepared for a lot of waiting and red tape etc etc that is usually standard with these places. A friendly guy named Matt greeted me right away, I think this can really make a difference between a bad customer service experience and a good one. Nothing worse than just hanging out like an idiot waiting to be acknowledged. After I was greeted and gave my lab order etc, I was asked to sit down and they called my name within few minutes. Easy. The test itself was annoying and required me to have 3 blood draws over several hours and to drink a gross sugary drink. The employees at Quest made it tolerable. I never had to wait more than a few minutes for each blood draw and this was while they were fairly busy. Orlandria did my blood draw and she did a great job. She felt around for my vein a lot which made me nervous that maybe she was new. I guess she's just thorough because the needle prick I hardly felt all 3 times. She was also very soothing and could tell I was a bit nervous. Forgot to get my parking validated and it cost me $16. They should have a sign up that they validate. read more

Add me to the list of people who would give this place a zero or less. I'm squeamish about having blood drawn, but finally screwed up my courage, only to have the lab tech tug on the needle in my arm in weird, painful ways that left me with an awful bruise for days. Then they messed up the results, sending my doctor an incomplete set, so I'm supposed to go back?! I don't think so. read more

Terrible service. Unfriendly staff. Booked appointment at 9AM and they didn't see me until 9:55AM. Will not come here again. Disappointing.

Update on my Quest experience. I actually called them to share my complain about that receptionist. Its a little challenging to find a number on their website to call and I got connected twice until given a phone number to reach the person responsible. I got a fast response from Angel ( the responsible person for Quest Regent st, Berkeley). He listen to the complain and addressed some of it and promised to talk and train the receptionist so people can be served like they are deserve it. read more