Terrible Service. Went to have lab work a week prior to MD appointments. There were two sets of orders - one each from two different physicians. This is routine. The lab only completed one set of tests and reported the results to the wrong physician Customer service is through a national call center. There is no way to talk to a supervisor or manager at the local phlebotomy facility. (Regency across from Alta Bates). Their resolution is to return and have blood drawn again. I kept the Md appointment and had the lab work done in their office rather than return to quest again The customer service and follow up with Quest is abysmal. It's all routes through a national call center, they route complaints they deem valid to local supervisors (maybe?) and there is no follow up with the patient. I question how quest monitors their technicians and their internal quality controls when routine tests are not completed or reported appropriately I'm a retired hospital Adminstrator and have experience with CLIA and national licensing standards. I believe my experience to be sub par and their service and follow up to be grossly inadequate. read more

Have never had a problem here, just make an appointment and you won't have to wait over 5 min.

The very worst in customer service. Like sitting around talking and eating and saying they'll get to you. They do not honor appts. at all and god forbid you ask a question. QUEST, YOU SUCK!! read more

Okay, was going to give this place a one star but the place is clean. We made an appointment on line for 2:00pm cause it was suppose to be quicker. It is now 2:50 and my daughter just got called back for her blood test. That is not fast! read more

I know this place has a lot of bad reviews, but I just had a really great experience here (Monday morning). The two women who were working were very friendly and efficient, did an excellent job at making me feel comfortable and getting it done quickly and correctly. I don't know what their names are but one said she had just transferred from the Concord branch. I did a walk-in and only had to wait maybe 20min. It's understandable that people would be frustrated sometimes because it's such a busy location... but the staff today were working really hard and just doing the best they could given the large volume of customers they have to help in a day. read more

I had walked out from this location in the past. Tammy was great today, she knows what she's doing. She's nice and great understanding. Thank you! Five stars for Tammy read more

People here are nice and the facility is easy to access. However, waiting for several minutes past a scheduled appointment time while fasting is not ideal. It becomes a form of torture because we are subjected to a blaring television with inane Orwellian messages, ads, and banal content. Avoid this place. read more

I used this lab for 7 or so years (until I moved in 2018) and had a 4-hour blood draw there once, so I've had plenty of occasion to observe. Expect service varying from friendly to very unfriendly (but remember, they put up with all sorts of nasty and obnoxious and wacko customers, so it's not surprising if someone might once in a while be on edge or not give the benefit of the doubt. Distressing when it happens to you, but not shocking.) My main tip (aside from making an appoinment) is to avoid blood draw by the 50-something woman with short hair (I believe her name is Kathy). I saw her over the course of 4 hours have to apologize to people time and time again for blood bruises. She shouldn't be drawing. I've had her myself, and it was a painful experience and left a blood bruise. Unfortunately, their customer feedback phone system is a giant pain to use, otherwise they'd probably get more feedback. You'll feel like a clod, but it's in your best interests to ask for one of the younger African American women, or the older Indian woman, or a guy, or anyone else... pick someone you see and say that you'd like to wait for them specifically. If you do that, this will just be your typical blood draw visit (no fun, but uneventful), rather than involve tears. (Caveat: This was a few years ago, so maybe she's become magically skillful since then... You never know...) I go to a rockin' Quest location in Oakland now where they all have a magic touch. ;-) read more

The Regent Street Quest Diagnostics has twice made mistakes on my orders. The first time, they lost my paper after drawing my blood & after I had paid the bill. Therefore Quest never sent my labs to my oncologist & never notified me my lab work had been misplaced. They were happy to accept my money. Big oops! In March of 2019 when paying my bill, I asked to pay it IN FULL. Weeks later I received another bill for $115.29 for more labs they did on my blood draw. I had PAID IT IN FULL. I had to call the national billing department to try to straighten out their mistake multiple times. They still insisted I owed them more money. Use Lab Corp, Alta Bates, Stanford Healthcare, anything but Quest. read more

Make an appointment. I wish I had read the many reviews here saying that. The tablet at the front counter told me specifically to wait outside to be texted. An hour and a half later, I look inside and my name is on a screen telling me I'm due in in twelve minutes. Fifteen minutes later someone comes out and says that I was supposed to be inside and was called three times, but I didn't get a call or text at all past the first one where I entered my info. read more

Quest Diagnostics - Tablet offering to let you wait outside. There aren't enough seats inside so it would be helpful if staff knew about this - Laboratory Testing Near Me - Berkeley, California

Make an appointment! It was an hr wait so while I was waiting I made one. I had a great younger girl who wears a headwrap. I wish I would have asked her name, she did a great job! I am so nervous about blood draws and she made sure to make me the most comfortable. I really apperciated her attitude and upbeat personality. As the older women were a bit rude to me when we I had to ask them questions... 2stars for the chick who did great. Minus 3 for the encounters and long wait. read more

Just look at the dozens of one star reviews. i could write an entire paragraph about how bad this place is and everything wrong with it but plenty of people already have. This place is horrible. Form the gentleman working that moves so slowly it's almost just an obvious I don't give a f*** about this job to them only managing to draw blood from two people in an hour with two of them...I mean it goes on and on. The worst lab I've ever been to just don't go here go anywhere else it will be better. You will be here for half your day waiting it's slower then the dmv if you can believe that...oh and if your a walk in hahaha you'll be here all day because they move so slow before they're done with one person someone else walks in with an appointment so you will be skipped over and over and over. Just shut this place down already , paying these people one dollar is too much. read more

I was referred for a battery of tests by my Primary Care doctor. Walked in, registered and had blood taken. Unable to obtain results 10 days later. Can't log in - "No such user name". Tried on line with run around. Tried by phone - told to go on line. Frustrating PINTA. read more

Waited over 30 minutes past my appointment time. They had too many people scheduled and were so behind it was hard to socially distance. Also, they take multiple patients' blood in an open area, not private rooms like other Quests I've been to, so there is no privacy.The nurses also informed me that they have not been vaccinated!? I don't recommend this location. read more

I was told the wait would be about 45 minutes...an hour and 15 minutes later, I learned that my predicted wait time was still 25 minutes. This place is incompetently run. I left without getting my test and will never go back. read more

Inefficient, poorly, run, and rude staff members. I waited two hours, nobody was at the front desk, and when somebody finally showed up, he was completely dismissive and rude to the elderly and sick people waiting. Labcorp much better. read more

A worse place you could ask for. Zero customer service and they are really rude. I wasn't able to make an appointment you I walked in at 7:00 am and was waiting for 7hours. There were only 3 person and they took a long lunch break at 11:00am. No one was at front desk and they were so confused. read more

I have been having my blood drawn at Quest diagnostics for the past 5 years with my own testing kit. The staff has always been helpful and the appointment quick and easy. They refused to give me a test even though I was paying out of pocket. They did not help me find a way in which I could get this test done. They refused to point me in a direction that could help me. Getting this test done is very important to me and helps me know how my specific form of cancer is doing. I left panicked and crying. There is no excuse for being rude. read more

Yes, the phlebotomists are very friendly and efficient, no complaints with their professionalism and care. But the company has woefully understaffed the Regent Street location, and the phlebotomists barely have time to breathe. In addition, there was no one to input information, which is apparently necessary even after checking in via their computer kiosk, so the phlebotomists have to spend time typing away at a computer, rather than just drawing blood. I had an appointment, and I still had to wait 40 minutes!!! I was told that three other people had an appointment at the same time. WHAT??? That is rude and disrespectful to clients. The waiting room was crowded and of course all the people were there to get a test for health reasons..... read more

Too busy laughing and talking And not doing lab tests. A waiting room full of people but They don't seem To care. Will not come Back read more

Quality: 3 Service: 4 I've been here two times for drug screenings. Both times, there was only one other person waiting. I walked in, signed my name, and took a seat. Less than five minutes later, I got called up, and I was done with my test quickly afterwards. In and out in less than 10 minutes, just the way it should be (drug testing, that is). read more

45 minutes after my scheduled appointment, I left without getting my test done. There were four people ahead of me and after 45 minutes waiting only two people ahead of them were called in for service. There was no receptionist, no one to ask about anything. A truly pathetic operation. Aside from terrible customer service, I can't imagine how they would make money running things this way. read more

It's ok. The front lady that day, would get overwhelmed and frustrated, and was rude and short. Then she gets very sweet and apologetic about the wait. My doc though, did receive the lab result the same day. My advice is, even during the most overwhelming hours, don't forget who the customers are. read more

I scheduled an appointment a week ago. It's over 30 minutes past my appointment time and they let a walk in go ahead of me. They have no estimate of how long it will be. I don't really understand the point of making an appointment. read more

The test itself was fine, but it's been a week and I haven't received my results. The phone number is a LONG message that sends me to the website. The website says I have no test results. I just submitted a request for my test results... I should have received my results via email within 48 hours. My follow-up appointment with my Naturopath is today. I can't get through to any live person. I am pissed. read more

After waiting 45 minutes for an appointment (originally scheduled for 11:45 on Monday, Dec. 6), and without apologies the phlebotomist brought me to a room to have my blood drawn. There was no introduction or verification of my name before she put the tourniquet on my arm. Once the tourniquet was tied, she walked away and began conversing at the computer with another attendant about someone's address. Needless to say, the lower part of my arm began to turn red and hurt. I called her over to pull off the armband. She did and went back to the computer before returning and drawing blood (again, no apology). The entire experience was unprofessional. Consequently, I will never return nor would I advise others to use this laboratory. read more

Kathy was great :) I did not make an appointment and had to wait 30 minutes since there was one person ahead of me. Otherwise it was a smooth experience. Tons of street parking is available. read more

The laboratory technician stated I didn't properly label my containers which is why there was a huge delay in my test samples however I filled out the containers with her. She said it was ok when I hand delivered it. She's not very professional socially. Can't even ask her simple questions like how long will service take. She just responds "I don't know". read more

Had to go here to get my MMR immunity test for work. Brought the paperwork and they sat me in the chair. Paperwork didn't have MD signature so they then lectured me about how I was putting the phlebotomist in danger of getting fired and to "not do it again" as if I made this mistake on purpose. Very rude and condescending. Problem could have easily been remedied by calling my employer and the urgent care the lab test was ordered from. But no they talked down to me instead. Come back with signed paperwork. I sign-in and I watch as 3 people get served before me and my waiting time goes up. Terrible service and rude staff. read more

Allegedly open at 7am but at 715 this morning the place is all locked up, lights out, technicians nowhere to be found and already a line of customers waiting read more

I had an appointment & still had to wait 1/2 hour past my appointment time. They were not friendly, nor did they seem professional.

Quest refuses to provide an opportunity to criticize its laboratory production, but apparently is willing to have its employees criticized. I had absolutely NO complaint with the personnel at Quest. Rather, I have twice now responded to Quest's post-visit survey by advising that the blood analysis it provided was incorrect and that I was immediately prescribed medicine that it turned out was NOT appropriate. Fortunately, the NP at my clinic noticed what struck her an anomylous analysis and ordered a follow up, which showed that I did not have the medical condition first indicated. Quest has not responded to either of my attempts at getting an apology and an assurance that it not make that mistake again. Quest's customer service is deplorable! read more

Arrived soon after opening time at 7 a.m. without an appointment because I needed a morning time and morning appointments were all booked up for several days ahead. I checked in and the online system said it would be a 5 minute wait. At 7.30 I hadn't been called. Someone else who'd arrived at the same time for a walk-in and I both asked what was going on. We were both told that we couldn't be seen until 8 a.m. at the earliest. I needed to go to work so had to leave. THE SYSTEM SHOULD NOT TELL PEOPLE THEY WILL HAVE TO WAIT 5 MINUTES WHEN THEY ACTUALLY WILL HAVE TO WAIT AN HOUR! I understand if appointments have to take precedence but don't lie to customers about the wait time! read more

I would give this place ZERO stars if possible. I called to make an appointment for a test, I was told immediately that I have to call the 1800 number for appointment so I did. Made the appointment thru the automated system & got confirmation. The day of the appointment I was told that that they don't take automated appointment for the kind of test I am having?????????? I missed couple hours for nothing, no apology. Employees here are incompetent, they don't value your time. Please AVOID this place at any cost!!!!! read more

I was in a really bad accident and a year in the hospital gave me really bad, almost non-existent, veins. Getting blood work is always torture.. Except for today! Laurence was a pro! I was shocked! "You're done?"...."Great!" Fantastic work. Thanks so much. Great crew you have there! read more

Will not return to Quest. We were scheduled for an appointment for a particular specialty lab, drove 25 miles to the lab, arrived on time, waited 30 mins, and were told that they don't do that type of lab this late in the day, despite a printed confirmation that we were schedule for that lab at that time. No apology was given for the incorrectly scheduled appointment. Lab tech said she was "too busy" to do it. Poor customer service. This appointment was after multiple calls to several local Quest labs. Phone were rarely answered. Website offered conflicting information about how to schedule the lab work we needed. read more

Check-in was on my phone. The experience felt safe and was super easy. Loved my phlebotomist Marissa , who was quick and efficient. I have the tiniest veins and she was able to get 4 vials from me in one try. I was in and out in 10 minutes. read more

The most terrible experience. After one month I have yet to receive my lab results. First they said my last name doesn't match, I had to have my doctor call in to fix that. Then they messed up my first name and said it does not match. Meanwhile they had no problem billing me and my insurance. I am still waiting for the results. The lady also did not return my insurance card. I don't know what these guys are doing! They cannot handle a simple name entry and return insurance cards. I will look for other providers next time. read more

Nice ladies working at this place and the one who took my blood was very skilled I barely felt it. I would recommend this lab, I went at 2:00 on a weekday and didn't have to wait at all. read more

In and out in around 15 minutes. Made an appointment, but was taken earlier. Lady that took my blood--Brianna I believe, I know it was a B name--was the best that's ever taken it. Professional and friendly and cute. Got it first try, no pain. My veins are notoriously hard to get, most people going over their allotted limit to poking me, which I then have to pretend didn't happen so I don't have to come back later. Parking garage was convenient, just be sure to bring cash. $10 minimum for debit or credit. Ask them to validate you on the way out. I'm assuming most people that have bad experiences are more likely to leave reviews, so I'm leaving this positive one to let people know this place did right by me. Everyone there was nice and friendly, even as one lady looked like she was being mean to the staff. Will be getting all my labs done here now. Had previously had them done at One Medical, who while nice, frequently lost my blood and stool samples, sent in the wrong forms, and had clerical errors that resulted in me getting $400 bills I then had to deal with. read more