This isn't really a review as I have not used their services. This is a heads up that as of March 1st 2015 they no longer accept post vasectomy specimen collection. The good news is that LabCorp on 2412 Central Ave does still do the collection and is not very far away. I will say, I am not a fan of the Quest automated phone system, it made it difficult to obtain information and I could not actually reach this specific office. read more

This used to be a nice little neighborhood lab, where you could get in and out easily. Not anymore! They've replaced the receptionist with a computer where everybody signs in, there's nobody at the front desk to answer any questions, and they've noticeably cut down on their staff. Consequently the staff is hurried, overworked and impolite. I recommend going to the Oakland Chinatown lab, where you can get in and out in 5 mins with an appointment. read more

Such a long wait. Nobody's even inside the office and it's literally been 2 hours I have been waiting to get tested. I don't understand. What could they possibly be doing with only 4 people inside. Glad I won't ever have to come here again. (Hopefully) read more

It's ok but they do not understand how appointments ought to work in terms of priority. Very annoying to have the walk in that cam in right before you get called in while you are still waiting 15 past your appointment time! read more

Unfortunately, I have to back up most of the negative comments which have been posted here. I had an online appointment booked. I arrived and checked in at my appointed time. In response to my inquiry; the kind security guard informed me that after checking in inside, I could be permitted to wait outside, if I choose. After waiting inside for some time, I did choose to to go outside as they seemed really busy and I figured they were running behind so I thought I would make some phone calls outside while I waited to be called. The security guard assured me that someone would get me outside when it was my turn to be seen. Fast forward 45 minutes and they call me inside and commence verbally abusing me for having waited outside and messing up their schedule. It was 11:15 am and although I was not angry that it was 75 minutes past my appointment time and I had yet to be seen - the two staff members who spoke to me made it clear that they very angry with me for having been outside and they made sure to let me know how I had messed up. The kind security guard apologized to me and explained to the staff that she had told me I could wait outside. Well that didn't seem to mollify the staff at all. They called me into a back room so that they could continue lecturing me about my responsibility to stay inside the waiting room if I wanted to be seen. I asked them if they had called me back into the lab room to take my blood, and they said no - they said they had called me back there to "explain the procedures" to me - which is to say they now had me alone in a blood draw room where they continued their verbal abuse against me outside the witness of the other patients in the waiting room. The security guard later let me know that the manager there had recently suffered a personal tragedy and was under a lot of stress. That may be and if so she certainly needs to be taking some time off to take care of herself rather than projecting her frustrations onto innocent patients. Suffice it to say I will never subject myself to being treated like that again. It's a shame because this lab is conveniently located on the island, and with easy parking. But if you prefer kindness, compassion, respect and civility from your health care staff - this is not the place to go. read more

I had the worst possible experience at this Quest. I had a 10:45 appointment. I checked in on my phone outside at 10:40, I waited outside as instructed until I received a text at 11:05 stating they were ready for me. So it's already 20 Minutes late when I enter. I have been told to sit down and wait. 4 people in the small waiting room. Time goes by and NO ONE IS AT FRONT DESK. At 11:15 when a staff member walked by, I ask her if there is an office manager I can speak to. She said yes. At 11:20 this woman shows up. Doesn't even greet me. I ask if she is the office manager, she says yes. I proceed with my complaint, Asking why all the wait and why once called inside I had to unnecessarily wait next to other people in a closed environment with no open windows. She refused to give me an answer. She just looked at me, then called the security guard and told him to ESCORT ME OUTSIDE. She refused to provide service to me because I was complaining about the wait. Needless to say: I was not screaming nor swearing. She just treated me like I wasn't worth the attention. Not only she discriminated against me, she put my health at risk by denying me an urgent blood work my doctor prescribed I was only able to get her first name: MARIA. if she really is the office manager at this location I would recommend she either gets retrained or demoted to a different position because this incident is shameful. She failed her job grossly. I NEVER in my life have been Refused service, let alone asked to be escorted out. All of this because I was trying to express a legit, right and important concern. Completely UNACCEPTABLE. read more

I came in for blood work around noon. To my surprise, this Quest Diagnostics facility is inside of a mall. Other than being located in an odd spot, the service was great. I waited approximately 10 minutes and the person taking my blood was quick to engage in small talk. I would definitely get blood drawn here again. read more

Make an appointment online or over the phone to save some time! I was seen right at my appointment time and they only had to poke me once with no pain so that is always good esp since I sometimes have shy veins. read more

Awful. The guy who took my blood threatened to do it twice if I moved. The woman who checked me seemed fine, but he had a crap attitude. Never going back. read more

It would be really great if this corporate company provided a working phone number to contact someone in person at my local lab to ask one, single question. Ack! read more

This place is understaffed on Saturday and the staff seems inexperienced and very cranky . I have no choice but to come in on Saturdays once a month for a fasting blood test. Since it's a fasting test, I can't wait until after school, and if I go in the mornings I will miss my first class.Today, Oct 23, 2010, they made a mistake drawing blood from my arm, and had to stick me again in my hand. This has never happened before, and was very uncomfortable. Last month, there were more people working there, but they seemed to be very cranky and unprofessional. I will not go back to this Quest location for bloodwork. Note, that I have been to another Quest Diagnostic location in Oakland, near ABSMC, and had a much better experience. read more

They must be understaffed to give the wretched service that they give. That's all I can say. The last draw took 1hour after waiting for 45 minutes. The place was not crowded. read more

Long queues, unfriendly staff and barely any parking. That's Quest Diagnostics of Alameda in nutshell.

Zero stars for the lady at the front desk. I arrived to my appointment on time and even had a barcode I could scan so that I wouldn't need to bother anyone at my check in. I had my lab slit emailed to me by my doctor (it's 2021 and it's not uncommon I wouldn't have a home printer) and as I was waiting I had that email opened on my phone so that whenever they call my name I can promptly show it to the lady at the desk and either email it to the office directly or ask her to contact the doctor (which is the general practice Quest promises they'd do for you: "they will call your doctor as you are waiting to get the lab slit faxed to them"). The lady told me "to go to the Office Depot across the street and print it out" because she won't do it for me. First of all, it was HER JOB to call my doctor. Second, that lab slit has sensitive personal information on it, why would she recommend I print it out at a local store? I proceeded by saying I'd like to reschedule my appointment to another day. That request was met with her "I can't do it for you here" answer. Absolutely won't go back there again and I'd recommend the manager to inform their employees on the policies of the company regarding receiving the lab slits from patients' doctor. I'm going to reschedule my appointment to a location in Oakland where I had my labs done last. That office was able to get the lab slits from my doctor and they printed it out for me with no problem same day I had my tests done. read more

I came here on a Saturday morning and there were 2 others in the waiting room. I waited for 10 minutes at most before Jamie brought me back. This is a shoutout for Jamie, who did THE best blood drawing I have ever had!!! She drew my blood with a regular needle, which usually hurt to some extent, but I had no pain whatsoever. It was as if she were using a butterfly needle. I also had no bruising and by the end of the day, I couldn't even tell where she had poked my arm. I would definitely come back to have my blood drawn by her again! read more

This is by far the best Quest I have ever been to. Debra & her coworkers should be a training location for new hires. Super pleasant & very accommodating. Making sure I had plenty of water for drug test & laughed with me over me 'pee' hand from not hitting the cup. Yep I said it. It happens, there's soap. Other locations I've had really bad experiences with customer service. Not here. Thanks Debra. They are lucky to have you as an employer!! read more

Service is slow. Only 2 people working during Friday lunch hour. Parking is easy to find, the have their own parking lot. There were 4 people ahead of me and I waited about 20 mins. The people there were nice but not as enthusiastic. Update: Downgrade to 2 star because the lady that said my Lipids were part of the blood test. I said that's great, when seeing the doctor, the doc said there is no lipids report. So the lady lied and should have checked before replied to me. read more

I showed up before 3pm for a pre-employment drug screen. I checked in with the machine and sat to wait. There was no one else there. A while later they finally came to talk to me. Samira then told me about a rule that was not on the website that they do not do drug tests after 3pm, and since it was now 3:01, I could not be helped. I genuinely did not expect to be treated in this manner. read more

I went twice to get blood work. Once for my self and regretfully a second time with my two year old daughter. It was a nightmare. The staff was rude and they were not able to find the vein so would move around the vein while it was still in her arm. I have never seen this level of incompetence. You can't even get a stroller in their office. What a messed up place. read more

Very unhelpful website. Very unhelpful and confusing to call. Impossible to call a real person and their robot multiple choice selections are very unhelpful and time consuming. read more

Too slow. The slowest I've seen among Quest Diagnostic locations around Oakland area. Looks like the person at the desk is keeping everybody held up. Looks like she's still on training but left to work alone and the other staff didn't give a damn. A far cry from the crew about 5 years ago. It's a shame how it turned out. Maybe they just need to close down? read more

Did the research on this place, made an appointment for my mom. We were prepared for the worst but was pleasantly surprised. We were in and out in about 15 minutes. It was so easy and the people were nice. I would definitely recommend, but make sure to make an appointment. There was a man there who was complaining why is it taking 30 mind when his doctors office only takes 2 minutes.... The guy probably didn't make an appointment and felt entitled that he was better than everyone one else and didn't have to wait in line. So sad to see the attitude of some of these older people. read more

Went in at 3:30pm and I was out at 3:47pm. No need to present or tell them i had an appointment. Thanks Jessica for being so nice and careful when drawing blood and the info provided. Definitely coming back here. All the Quest I've been to are terrible! The staff here made me think there is great service at Quest, you just have to find the right location. San Jose has a long way to go. read more

5000 stars! Went in for our 2 year old. Made an appointment and didn't even have to sit and wait. The nurse who took the blood was awesome! Soft and gentle and gave him some stickers. Our son smiled when it was done! AMAZING! THE BEST EXPERIENCE EVER DRAWING BLOOD! I don't understand what all the complaints are about. Make an appointment and be in and out in 8 minutes! This place rocks!! read more

I brought my fiancé here directly from his doctor appointment to get labs done. The woman at the front desk was extremely rude and unhelpful. She couldn't explain the pricing for the labs, or more so seemed unwilling to. We called the insurance company to double check, while she then proceeded to say we need to be off the phone and go do the labs now- they are closing soon. Mind you it was 3:30pm and they closed at 5:00pm. And the tone/aggression in which this was all communicated was unprofessional and inconsiderate. We were there due to poor news at a doctor visit and the lack of empathy or just professionalism caused us to leave without even getting the labs done. We no longer felt comfortable with the capability of this person and services of this quest diagnostics location. For work I have to do regular drug tests and am quite familiar with quest diagnostics. I have NEVER been or seen anyone be treated this way at any of their other facilities. I would NOT recommend this location to anyone, or at least while this specific person is working there. read more

Maria J. is a staff worker at Quest in Alameda. She does not take walkin patients in order. I brought my 2 yr. old there. She took everyone who came in after us first. (there were no patients with appointments) Adults are easier than toddlers. my 2 yr. old was in good humor for the first 30 min., after 1 hour she was upset. When I informed maria J. that I was going to enter a complaint about the way we were being treated, we were told to leave, she was not going to help me. I was told to return another day and ask for Brittany, or Deborah. Maria does not follow procedures, she runs this office like the power hungry person she is. Rather than apologize, she would rather show you the door and compound the bad treatment she has been administering to you. This place is HORRIBLE And it is FILTHY, reflecting the personnel. read more

I made an appointment online. I got there on time, they took me on time---ahead of others who had not made an appointment. Everything was done efficiently, and results were forwarded appropriately. No complaints. read more

I went to Quest Alameda yesterday and the lady named LAI was rude, and it was not the first time I noticed that. The place was not busy when I was there, there was another lady at the reception so I didnt think she was harassed. Finally, I told her not to be rude and be nicer. Customers always deserve good service, even with just a simple hello or a smile . Please advise your staff to treat your clients right and give them helpful tips on customer relations. Good for your business. read more

The worst service ever, rude is an understatement. Waited over an hour and they loose my records. NEVER AGAIN, STAY AWAY!!!!

The staff here are lovely, so pleasant and so helpful. I was in and out in under 15 minutes without an appointment. They went out of their way to make sure I received excellent customer service and told me how pleased they were to see me smiling as I left. I'd definitely recommend this Quest! read more

Both my wife and I made an appointment to have blood taken. We walked in, and were attended to immediately. The front desk people were very responsive. They secured our insurance information and escorted us in to the room quickly. Once I was done, my wife was taken in. While she was in the room, I waited in the lobby. As I did, a very old Asian man came in and asked the woman at the front desk for help. She was very attentive and kind to this man. I was impressed. He had trouble understanding what he was supposed to do with the paperwork, thus she suggested that he allow her to organize it, contact the insurance company and actually mail his documents to them. He could not have been happier. The woman who took care of my wife and I was also very professional and attentive. We both commented on how effortless the blood work was, and how we felt no discomfort. read more

Just went there got there about noon, like the new electronic check in there was only one person before me. I didnt even have time to finish thumbing thru the magazine . Person who took my blood, i think his name is Scott is great. Didnt even feel the needle go in.....he has a great sense of humor too....I have always just dropped in and hardly ever had to wait much. read more

Went on a Thursday morning and arrived at 7:15 AM (they open the doors at 7:30 AM). There were about 4 -5 people in front of me. We all signed in and they called us up to take our paperwork and check health id's... I was in and out within 20 minutes. I'm sure if you arrive around 9:00 AM or lunch, there is a line. This was smooth and quick. The entire process was fine. Technician was very nice. Place is definitely outdated and not sure how clean the furniture and bathroom are. But needles.. were sterile (which is most important). Very pleased with the entire encounter. read more

pretty much they don't give a shit. no way to communicate with them phone. also look at the hours of operation, show that they are over worked and don't need more business. read more

My wife and I checked in today at 8:28, by 9:10 we hadn't even gotten to the point of handing them our paperwork. With several people ahead of us we finally left without getting tested. After hearing my comlaint the others in the waiting room joined in. I've never waited more than 10 minutes at any other diagnostic facility. The woman at the counter was pleasant but that's about the only good thing I can say about this place. read more

The customer service at this place is abominable! I live in Alameda and have had it with this lab. I went in a couple of days ago and couldn't even get registered. They told me that the doctor wasn't in their computer when they had just put his information in 2 weeks ago! I was called up to the desk EIGHT times before I had enough and, after getting my insurance card and prescription, left. I drove to the Quest facility in Orinda the next day and was treated professionally. Why are these people working when they obviously CAN'T do the job?! read more

Absolutely awful! There is no way to contact them. I came in for a standard potassium test and was told they couldn't find my information after waiting for 10 minutes. The nurse also suggests that I was lying about ever receiving an order and insists that my doctor must not be the problem but I was. In fact, the case was that my doctor had sent it wrong and since the nurse had never seen that happen before I must be lying?! Why would someone try to get an unneeded blood test?! It was 9:30 in the morning and this lady was already angry and sour and just plain unprofessionally rude. After I printed out the right information at office max because "they didn't have a printer" I came back and was made to sign in by the same woman and wait AGAIN, not because that was policy but because it was her break. She passed me off to someone else that thought my name was the name of my doctor because the other woman didn't bother to actually ask me my name. When I go into the room to get my test done I see a printer sitting right inside the door A PRINTER THAT THEY PRINT MEDICAL DOCUMENTS AND PATIENT ORDERS FROM! After waiting again I finally get my 30 second test done and I had been there over an hour. This is the first review I've written because I was so frustrated and treated so badly that I cried when I left. Also I checked when leaving just to make sure: on the phone it says that if they do not have the physician order that you will be serviced anyway... I knew that because I had it done before that way because my past physician orders were in the system. Way to have contradicting policies online and in person as well as between each of your customer centers. read more

I made a 10am appointment for my daughter at this location because it was the closest location to me. What is the point of making appointments when they are going to let walk-ins go ahead of you anyways? The lady that finally called me didn't even realize we had an appointment. The other lady had to tell her and then she apologized for it, but that is not it. The same lady was going to do the blood tests for my 14 month old and she fucked up big time. What kind of person puts a needle in a baby's arm and even though she didn't get the vein, keeps it in the baby's arm and starts wiggling it left and right while pushing and pulling the needle? Why didn't she just pull it out? What the fuck is wrong with this Filipino lady? She doesn't know what she is doing, why let her do this to babies? Just because my child is small and doesn't talk fluently yet, doesn't mean she can't feel pain. Why don't I take a needle and poke you with it and wiggle it around all over the place to see how you like it. read more

poor service. even for a regular customer. been dropping off samples there for over two months a few times a week. Each time is different. Some days just a simple walk in the door, give them the sample and the pre arranged and approved paperwork and done. Other times told to wait 30 to 45 minutes just for a FRICKEN drop off. Ridiculous! They even ask you on their sign in sheet if you have an appointment or are dropping off. You would think they would give the drop offs priority while handing out clipboards of paperwork to the people that have appointments. Jeesh!! Come on!!! Where is the customer focus and attention to detail? read more

This lab discarded my test that was dropped for them. They do NOT care about patients. This result was after two weeks special diet while I have had a health issue. So it was not easy for me to redo again. This is very concerning. They claimed that they needed some information but they did not check the computer to find my information in addition that we called them multiple times and provided the information but they never returned our call. They had doctor's name and could have call the doctor's office and get what they needed but they did NOT do that either. They had many options to do the test but they did NOT do anything except discarding the sample that was dropped at their office for being tested. The person who got the sample even argued with me when I asked about my test result and not even apologized for her wrong doing. Her name is Jamie. The supervisor is not managing that office and the people well. Quest lab is very bad and uncaring lab. I do not want to do my lab tests with them any more and requested my doctor to send them some other lab. read more