When you're having a brain MRI, the last thing you should have to worry about is fighting with…read morebilling. Unfortunately, that's exactly what I found myself doing after my scan in March -- spending months and nearly four hours on the phone trying to get the procedures billed to Medicare correctly. Yesterday I decided to try again. After two more hours on the phone, someone suggested I go to the Oakland patient center in person. When I walked in, it was clear they were slammed. The person at the front desk was multitasking and clearly had her hands full. She asked me to take a seat and said someone would hear my story as soon as possible. After everything I'd been through, that didn't inspire confidence -- but I did as she asked. About ten minutes later, Dani called my name. It was the same woman I'd spoken with at the front desk. She was simultaneously talking to me, working on her computer, and on the phone. My first thought was, "Why is she dealing with someone else's problem when I'm right here?" What I realized is that she was on the phone with billing -- solving my problem. She hung up and told me the issue had been resolved, and handed me the reference number. I was so relieved I left my paperwork behind, and an hour later Dani called to ask if I still wanted it. She was all business, zeroed in on the problem, and delivered a solution with no push from me whatsoever. That is the kind of service that deserves to be called out. Thank you, Dani. I hope you inspire your colleagues to help people the way you do. If I owned a business, I would offer you a job on the spot.

I want to give 2 stars as the employees were great but I can't…read more The management or whoever is limiting having additional employees to service people is very sad. My appointment time was for 6:30 PM. I showed up 15 min ahead of scheduled, I completed the online forms the night before as they requested / suggested but I left at 8:45 PM (over 2 hours) when there was just 2 patients prior to me. Management should be ashamed. All for the mighty dollar.

I am a little surprised to see some of the reviews here. I have been using Alameda family…read morePhysicians for decades and have literally never had a problem. In addition, I love their alliance with Stanford Health. Stanford has many locations with high tech equipment for all sorts of specialties. I have always received competent and helpful assistance when scheduling an appointment and have always been cheerfully met at the reception desk. Best if all is my Physician, Dr. John Carper. I have been with him for over 30 years. He is on-time, thorough, patient and a great listener. I am never rushed with him. In addition, I appreciate the detailed discussions about lab followups and his expert advice. My last visit, I was actually taken to the exam room 10 minutes early! With Alameda Family Physicians and Stanford, my health is closely tracked and well documented. I feel like everything is being done to monitor changes in health due to age and corrective actions are being made to keep my body in check. In my opinion, Alameda Family Physicians is stellar with preventative care!

STAY AWAY FROM HERE!!!! Once again the witch behind the…read morefront desk got me. Left work at my school in Fremont and raced down 880. I arrived 15 minutes late due to 2 accidents on 880. She indignantly told me HOW DARE I EXPECT TO BEE SEEN and sent me away. HEY JERK! How about all those times I had to wait way beyond that for YOU?!! How about the time you told me my doctor had' retired' when, in fact, she left and started her own practice? You then gave me a new doctor who went out on Maternity leave and no one could see me? I have been coming here since my late doctor started this practice 20 years ago. Once they were affiliated with Stanford, they went downhill. I will look for a new doctor.

My right side was numb all the way down to my index finger. Not good. After finally seeing Dr…read more Zwehlen, an MRI for the cervical spine area was prescribed thinking a pinched nerve. I thought it might be associated with a previous and ongoing shoulder injury. So was told by the good doctor it would probably take 2 or more weeks to get in. I got in in 4 days on Easter Sunday no less. Yes, MRI appointment on Easter. I took it. I noticed one of my images on the screen on my way out and upon looking at it real quick I noticed my left side is the side jacked up with potential pinched nerves. Not my right. A few days later a massive rash appeared on my arm and I was diagnosed with shingles that attacked the nerve. Not jacked up shoulder. Not a pinched nerve. But shingles. So appointment scheduling was great. Wait time once there was quick. MRI took as long as necessary. Staff was nice. There were no wheel chairs or other metallic stuff to join me in the MRI tube so that was nice. Waited about 10 minutes for a DVD of the results and out of there. Parking was close.

As of July 2025…read more Please be respectful of your surrounding, read the signs and follow the staff's instructions Parking is spacious enough, security in front for safety and guidance Inside is clean spacious organized and well lit Clear and large signs of where things are and what you need to do Staffs were nice helpful and friendly I happened to be there when 3 interceptors for 3 different languages are all there to help, so very resourceful and helpful Good quality of care Went for MRI, short wait and finished within the hour (had to wait 15 mins for the CD) Thank you for taking care of my family member

What an amazing, caring, and supportive team. From the moment you check in to the moment you are…read moreplaced safely and comfortably in your car, you are welcomed and cared for. As a patient, I am probably the worst when it comes to anticipating stress, pain, and that feeling of not being in control. Yet at Stanford Medical Center Emeryville, I found myself actually relaxing before surgery. Every member of the team took the time to get to know me, understand my needs, and help me navigate what could have been one of the toughest experiences. This breast reduction has changed my life for the better. Knowing that the maestro of reduction surgery was on my side has made my future feel lighter, healthier, and more fulfilling. With the expert precision of Dr. Miller in Plastic Surgery, I am living my dream without the constant back pain. As a surgeon, he is exceptional. As a human being, he truly cares. He listens, he understands, and he gets you. I would do it all over again -- especially knowing my Stanford Medical team would be there beside me. Forever grateful. #K9JenniferSharpe #StanfordMedical #BreastReduction #PlasticSurgery #LifeChanging #Grateful

***I haven't even been seen here yet and I have already had a horrible experience just from phone…read moresupport.*** Absolutely horrible experience. I've been trying to reach the clinic for nearly a week and NO ONE PICKS UP THE PHONE. Where are all the operators? I try calling in all different hours of the day hoping to get someone. I've only gotten someone to pick up the phone ONCE. They transferred me to the wrong department. I call back again and they AGAIN transferred me to ANOTHER wrong department. I gave up for that day. Since then, I have been on hold for nearly an hour each time I call in, and no operator will pick up the phone. I've had an urgent referral sent over and can't even reach anyone to make an appointment. I've been to other Stanford Health clinics and didn't have this kind of experience. Too bad this Emeryville clinic location is the only one that has the center that I need. I am shocked at how horrible the staffing is here and I haven't even visited this location physically yet. Absolutely despicable.

My Mother six year of being cancer free! Everyone was so nice! The receptionist both of them…read moredeserve a standing Standing ovation!!! They were so kind to everyone that checked in! They went over and beyond for everyone. While I waited on my Mother they mad me feel so comfortable. After my Mother came out. The receptionist went over and beyond helping us. My heart just melted. A lot of people are in pain. They need that smile. These two ladies did just that. It was a young African American Young lady.. She was calling people in for their vitals etc. oh she was also wonderful. If she didn't know the name she tried her hardest. And apologized if she said it incorrectly. What a wonderful happy day! Thank You Kaiser team so very much! Keep up the Excellent work please!

They've helped two of my love ones in an emergency situation and for that reason I would recommend…read more But at the same time three stars because they need to get on security and make some changes, they sent us to the second floor for passes to visit. This the honor system because you can just skip doing that. Then when I got to the floor for my loved one nobody questioned who I was there to see or if I had a visitor pass. I'd say if you have to be here over night, a family member should stay with you. Security entirely to relaxed

The staff at I view, especially the techs are top shelf professionals. Specifically Ms. Vanessa,…read morewho has very calming voice and demands.

Such nice people! They answer the phone right away and call…read moreback! After hours trying to get an appointment at North Cal Imaging...4-5 hr wait time!

I needed a coned beam CAT scan. I got a prescription from my otolaryngologist who didn't know how…read moreto get the test as most hospitals don't have such a scanner. Thank goodness for Reveal Diagnostics. They have several different sites. Mica from the diagnostics team was super helpful in scheduling the exam and coordinating with my ENT. The owner was overseeing the scan because it was not a routine dental scan. A major issue was my titanium caps interfering with the imaging on regular CAT scan. This is where the technician Makayla was able to do what other major institutions which shall go unnamed came in. With the research grade scanner she was able to adjust conditions to virtually eliminate the interference and image the area of interest in a phenomenal way, so I really owe all of them a huge thanks. They corresponded with the medical center and got them the imaging to them very very quickly. The scan is rendered into 3 dimensions that the doctor can look at from all angles. This was just a single picture taken at the imaging facility . I have the entire scan with a viewer that I can see the entire study from. 5 stars to the max!

Ricki was AMAZING she was thorough, professional and friendly. My scan was completed in a timely…read moremanner and I would recommend Reveal for all of your dental imaging needs.

Dr alderman is amazing as a physician I recommended her all my colleagues and my pts she's first…read moreclass

Dr. Alderman has helped me for 20 years get rid of pain and function. I mess myself up and the PRP…read morerestores. First my cervical injury then my knee and arm. Amazing treatment. I am so thankful. Being pain free is priceless.

I have been coming here for years to get my annual mammogram and the occasional x-ray. I have…read morealways been impressed by how well this place is run. I've always been able get an appointment within a reasonable time. I've never had a long wait, even for a walk-in x-ray. The front desk people are knowledgeable, welcoming, patient and efficient. The imaging techs are pleasant and professional. They walk you through the process at a comfortable pace. They explain what is going on. And they are gentle. Results are available quickly. For today's mammogram I was in and out in 20 minutes!

I am an older woman, disabled with a paralyzed leg and I use a cane. I went in for some knee X-rays…read moreand had the AWFUL misfortune to get an older man named "Ken," as my technician. I told him five times that my leg was paralyzed and not once did he acknowledge that I had spoken. What planet is this man from? When someone has a disability, ESPECIALLY in healthcare, you say you're sorry to hear that, and ask how you can help them. At one point, I couldn't get my leg into the position needed, (because it's paralyzed) and he actually YELLED AT ME!!! I haven't been screamed at like that in years. It was appalling. I was shaking all over. I reported the incident to the young gal at the X-ray desk, who was very nice, and she was shocked. The three people in the waiting room were all men and they were scandalized to hear that a disabled lady with paralysis had been yelled at. The nice desk girl gave me his supervisor's name: Jean Mufty. I called her and at first she defended him, saying he had a hearing problem. I said this was nothing to do with hearing loss. Then, she switched tacks and apologized. But she never once asked for my phone number so she didn't care enough to report back to me. In fact she she kept saying that he wasn't normally at this location as though that made a difference! As a disabled person, I am APPALLED that Alta Bates/Summit would employ such a man. What if I had depression or was fighting cancer? His yelling at me might have put me over the edge! HOW can a healthcare company employ such a person and HOW can he be allowed to talk to a disabled patient this way? If you have complaints about the staff here, the supervisor is: Jean Mufty, Manager, Outpatient Imaging 510-610-1478.