Updated review! Second time coming this time and I was with Jenny this time - she does insane nail art and I love it! She was so kind and took great care of my nails. We talked the whole time. Love my starry nails!!! This place is a MUST go!! Prices are also very reasonable and fair! read more

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first of all that 20% off sign they have is fake they do not give you a discount. also they don't have a price menu they just throw whatever price at you saying they're cheapest is 55 but my total was 75 I literally only got one color my toes are cut everywhere and they hurt so bad. Scammers and when I told them I did the math the lady just started yelling at me. read more

We LOVE it here. Me and my diathermy have had some nice bonding getting our nails done. They can do so many things. We tried acrylic, dipping, and gel. read more

Super disappointed to be writing this as the quality has always been good...unfortunately they have started to 'push' pedicures and services without knowledge or awareness of what you are being charged for. It was an AMAZING experience, don't get me wrong but I paid for it at the end. Sad to say I won't be going back. Super unethical. read more

They don't accept debit cards and require cash only. The quality of service is great but I hate having to stop at the bank every single time to go get my nails done. I've been going to this place for years and I love seeing Jenny, but I hate the fact that I have to stop at the bank every time to pay for my nails! I don't get it? Why are they willing to lose customers over paying a fee for debit cards? Unfortunately they lost a customer because of it. I've been going here for years and that is the deciding factor as to why I'm going elsewhere. read more

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75$ for a basic pedicure before tip. No prices listed any place in the salon Pedicure was ok nothing special. Facility was clean read more

Loved them until on a scheduled appinmtment they had 2 people on 1 walk-in gal (not her fault!) as I sat waiting. 2 hours later, after the other gal was done...her $90 vs. my $50 and I finally left. My dad, my husband and myself have gone there for over a year and today I saw it's all about the money. Oh and they LOVE LOVE LOVE CASH. read more

This is my second bad experience. I gave them a second shot but they pulled the same unethical scam as last time. I called and asked for a price for a pedicure. They told me $40-$70 range. I got there and they started without asking me what I wanted. I asked for a menu/price list. He said he gave me the number 6 for $70. I said I don't want that , he proceeded to argue with me. I am pregnant and explained I cannot do the foot massage and I wanted the $40 predicate that was promised on the phone. He looked at me smug and continued to argue with me. I made it clear that called and was told this price of $40 was an option and that's what I want. He stared at me for a while , which was very uncomfortable and finally agreed to charge me $45. More than was told on the phone. This is the second time the exact same experience. I will not be returning and I don't understand how they treat customers like this. read more

The bummer is that this place used to be my favorite. But the last couple times they are not only rude and willy nilly randomly decide how much my nails cost (I get the same thing and it's literally different every time)... This time $95 later... My fingers are stained red and all my nails are crooked. read more

Queen Spa and Nails - Crooked AF. - Nail Salons Near Me - Pasco, Washington

Amazing job on my fill and nail art. Mia and Jenny are very talented. My nails turned out exactly like the picture I brought in for reference read more

I've been going here for months and almost EVERY time I leave, I am disappointed. When I have gotten Jenny to do my nails or eyebrows, I'm impressed! She does such a good job. I got my nails done a week or two ago and... I've never seen something so horrible. Never will I step foot in here again. read more

Queen Spa and Nails - Horrible polish application - Nail Salons Near Me - Pasco, Washington

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Have been going to this place for about 7 years to have my eyebrows waxed. I've never really had a horrible experience , until now. I went in to have my eyebrows waxed and I noticed she really layered wax on outer corner of lids. After waxing was done I could immediately feel more than usual pain on my eyelids. When I got in my car I could see the red marks on my eyelids and knew instantly she burnt my eyelid with the wax/ or put too much and basically damaged my skin. Therefore I will not be returning because I have these horrible marks on my eyes 3 days later and they're now scabbing and I hope they don't turn into scars. These images show the day off and next day. I'm on day 3 and marks are still very noticeable on both eyes. I suggest they review their method of waxing to help avoid this from happening to someone else. read more

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There wasn't prices on the CBD package they advertise. The lady cut my skin on both feet. Prices are outrageous.

So I had a fine experience but everyone else in my party definitely did not. First off, I like when the tools are packaged and sealed because I feel like it's actually clean and these were not packaged, they were in a cup, who knows when they were last cleaned. Second, they're using only gel right now and not telling people so there is an up charge they don't tell you about (I assumed since I saw the lights come out it would be slight difference from card), coupled with a $5 Covid fee. Lastly, they were charging for services not rendered. My SIL asked for wax and they didn't do it and he bullied and threw tantrum when she refused to pay for something that did not happen. After some of us left, one employee screamed and bashed someone for not tipping to his satisfaction. Completely unprofessional. They are super pushy for additional services as well, to the point of almost threatening. My MIL now has fake nails she doesn't want because they wouldn't listen. I'd definitely keep looking and fInd somewhere else. read more

I wish I could give a 0 star review. I literally have chafe nails. I asked for a manicure and I showed him a basin nail design that a 5 year old can do. I first started with a color that had glitter that I did not like so I asked if he could re do it. So he re did it with a color that I picked out and used pigment instead of polish. You could see the pigment in my nails and my nails look like bubbles. The base of my nail was blue and for the design I wanted a little bit of a lighter blue than the base and he told me no and told me silver and I said I wanted light blue. He ignored what I wanted and pulled out a light green and continued with what he was doing. In the end he told me $60 dollars for a MANICURE I did not get acrylics. I just wanted my nails to look pretty with not a big price. DO NOT GO TO QUEEN AND SPA NAILS THEY SUCK!!!!!! read more

Been going here for a few months, great service, friendly staff, really nice nails! I get fills and polish, sometimes a pedi.

I should've left. They asked me if I could wait to get my nail done and I said yes. They saw as I picked my nail polish colors, and I declined their offer for gel colors. They also didn't have the gold foil I was asked After half an hour I get seated and they tell me to chose gel polish as they don't do regular nail polish on acrylic. So they just wasted 30min, and on top of that they were being rude and told me they were almost closing. So again, why have me wait? I asked why they had regular polish it on display, and they gave me bs explanations. Before I'd even answer the dude had already cut my nails too short. He didn't ask me to wash the powder off and painted over the powder on my nails, Cut me, & didn't offer lotion. read more

Queen Spa and Nails - This is how they had me leave the salon. Didn't offer their sink, No lotion, no cuticle oil.. - Nail Salons Near Me - Pasco, Washington

I tried them on 3/21 and I ask for a cat eye color which I've done before, I explained to her that it wasn't the same color and they all started talking in their language I said again that's not the right color manager comes over and tries to make me believe that its the magnets fault because it's old but I just got tired of the excuses when the color is red not black. And then the nerve to change me for their mistake. Fu k that lila read more

My mom is a manicurist so I've been getting mani/pedis for YEARS. I starting doing my nails again after having my baby and this is the first time in my life getting an infection/ ingrown toenail and it is BAD. It aches all the way up to my shin and I went just yesterday only... What the actual fuck. I'm going to the doctor ASAP to find out whether or not I should sue them. This is a disgrace to the Vietnamese community because most of us know to be cautious when it's a first timer in your salon however this woman was reckless. read more

Queen Spa and Nails - Absolute fucking disgrace. - Nail Salons Near Me - Pasco, Washington

Gel mani and pedi product on mani did not last a week before peeling off took forever was there for 2 1/2 hours they keep stopping and helping other read more

Only go to Jenny or Jimmy. ....the woman at chair 7 with the heels worked on me. ....she drilled through my nails 4 times. ...and now that I'm afraid to let anyone do my nails I removed one. ..and it's almost black from FUNGUS. I won't be feeling girly for quite awhile now, thanks. ...... read more

Queen Spa and Nails - FUNGUS.... - Nail Salons Near Me - Pasco, Washington

If I could give - negative stars I would. This place deserves to be reported. I had washed my hands and noticed that the sides were not smooth and asked for the man to smooth them out. He flipped out on me and told me "I don't care!" And yelled at me for a while. I said calmly, "why are you angry?" And he flipped out and yelled some more. At this point everyone in the store was watching. I was about to walk out but needed them painted and I had already paid. I folded my arms and he said "what? What?!!" I said, you are angry and yelling at me so I want someone else to finish." He left and never apologized for his horrible behavior. I recommend never ever coming here and not supporting this business. Run away! read more

At least someone spoke well enough that I could understand her-but the wait was really long and they kept trying to split our party of 3 up. We said we could come back but of course they said, oh no, it won't take that much longer. Anyway-by the time I got seated (my 2 companions had been soaking for awhile because they just didn't get that we all wanted to be finished around the same time) the nail tech was rude, rough and did the worst job ever. Since I'm a licensed cosmetologist and could give myself a pedicure, I tend to be VERY VOCAL about what I do and do not want-I even use "industry terms" so that that tech understands me. However, she must've been irritated about working because the effort she put in was ridiculous and my polish is already chipping on both feet! Do not waste your time at this place! read more

Queen Spa and Nails - One day after getting the worst pedicure ever and by a nail tech that needs to go back to school! - Nail Salons Near Me - Pasco, Washington

I went in for a pedicure on a Saturday the lady who did my pedicure HURT me BADLY and cut me. I kept telling her she was hurting me but didn't seem to understand or care. I went back in Sunday hoping to speak to manager and show them how bad they had cut me they kept telling me different times the manager would be there. I was never able to speak to someone. I ended up paying $105 for a manicure and pedicure that was PAINFUL and a pedicure for my 7 year old daughter. EXPENSIVE, PAINFUL and rude read more

I've had worse pedicures.. Not too nice of a shop. I'm a licensed cosmetologist and I can say the nail tech did not practice proper sanitation. I'm just hoping I don't get a fungus. I would not recommend this business to family and friends. ‍ not very friendly or professional. Up your game, folks!! read more

I seriously mulled over whether or not to put this post but I don't want what happened to me to happen to someone else. I've gone to Queen Spa & Nails for a while and have always seen Jenny, she is AMAZING. On this particular day I had confused my appointment and saw someone who sits at station #4. I didn't think a whole lot could go wrong since I was getting a new set, I was mistaken. When she was all done, all my fingers were bleeding. My right thumb was cut especially deep and I was in a lot of pain. I scheduled an appointment with Jenny for 2 weeks later for a fill. I showed the pictures of my bleeding fingers to Jenny and honestly expected that it would be made right somehow. It wasn't. I paid $80 for an original set of nails that were very thick, uneven and painful because of all the cuts. I then paid $35 two weeks later for a basic fill and no apology or anything. I am very disappointed in the customer service. If you go to Queen Spa, only see Jenny or Kenny, they are both fantastic. I don't want anyone else to go through what I did. read more

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Was completely ripped off. I took my daughter to get a set of tips put on, and I got a pedicure. They handed me a card with their pedicure packages. I pointed to, and very specifically said I wanted, the basic pedicure for $30. After a lousy ten minute (or less) pedicure without any massage, i waited for my daughter to finish getting her nails. ($40 and up is what their pricing says for a set). When I went to pay our total came to $100!!!!! When I questioned it, they said my daughter's nails were $60 (why they were $20 more than the base price, I have no idea) and my pedicure was $40, $10 more for gel. I didn't ask for gel, I specifically chose the basic package--no gel!! I was furious. They clearly ripped us off. And my daughter's nails aren't good. They switched people halfway through and you can tell the two different people's work. Needless to say we will NEVER be going back there. read more

Such a waist of money! Got a gel manicure and the very next day it started to chip! It is now 4 days later and I have at least 5 of my finger nails chipped read more

Tried this place for the first time today. Just got a manicure on my natural nails. The guy did a good job cleaning up my cuticles and making my nails look nice. Im only giving 2 stars because of what didnt happen next. Cleaning and sterilizing the tools. He dipped metal tools into the water dish that my nails had soaked in, then wiped them on the towel that had all my nail dust from filing all over it. He then put everything away. Barbacide jar on every station and he didnt use it. I have no doubt it wasnt done before used on me either. I am praying I dont end up with fungus or infection after this read more

Honestly the worst, overpriced & sloppy work! Will not be going back again. And I do not reccomend unless you want your nails to lift and pop off before they're even 2 weeks old. Disgraceful. read more

VERY PREJUDICE! Came in today for a pedicure. They were somewhat busy but got me in. A black woman came in after me and was very nice and asked for a pedicure. They said no and to come back in an hour in an extremely rude manner. Right after she left another 2 women (white) came in and they took them in right away, no appointment. I left my pedicure chair and told them that they should be ashamed of themselves. I will not be coming back. read more

This place is HORRIBLE. Do NOT come here. It is extremely expensive and the worst customer service. I got my full set for $40 with gel (they don't do regular polish) and then went back for the fill but they were charging me $25 for fill plus $5 because one nail fell off and another $5 because they were "long" and they were being so rude about it. I didn't get my fill and took my business elsewhere. Do NOT recommend. read more

The only reason they get a star isn't because I wanted to give the star. I went there for a mani, and a pedi. They put my feet in hot water. Whem I told the girl it was too hot she stuck her hand in the water amd told me not hot. DON'T ARGUE WITH THE CUSTOMER!! Not good customer service at all. Then they left is my in the water soaking for 46 minutes. Terrible service and the worse experience I ever had. I gave them three chances and I will never go there again. As they say three strikes you're out. I will not recommend this place to anyone. read more

Called ahead of time for 4 pedicures. Let them know we will be there in one hour, showed up- did not have a seating for all four. The fourth girl had to wait for 40 minutes before she could sit down. The rest of them were already done by the time the fourth girl sat down. Service was okay -was it worth the time? No. Will I come back? No. read more

I called this salon, hoping they could get me in for a pedicure in the afternoon. They answered the phone courteously and were able to give me the appointment time I asked for. The service was fantastic and the technician offered to do nail art or white tips, he was very nice and didn't make me feel rushed. The facilities also seemed clean and the foot tubs have a cool looking iridescent texture. I really enjoyed my experience and plan to go back for my next service. Unfortunately, I can't do math and just realized I under tipped. I decided the least I could do is give them a great review and drop off the remainder of tip as it was earned. Thanks!!!! read more

I found this place to be okay and the service was good, though not very friendly. The thing that really turned me off was that there was no AC here in the summer. It was like 100 degrees in there. Not very relaxing. read more

I came in for a pedicure and a fill and I'm honestly kind of disgusted. They don't clean the bowl properly, they don't disinfect implements between clients, they don't dispose of single use items, and my lady couldn't even file my nail properly. My water was lukewarm for my pedicure, and cold by the time they even started the service. While they are very good at suggestive sales, the prices are ridiculous (in my opinion) for the service you receive. Also, I had to tell them 30 times that I didn't want the more expensive service. After telling them my shade number 7 times, they still managed to grab the wrong one. The massage lasted 2 minutes, and didnt even feel like anyone was touching me. Highly unsatisfied with this establishment. read more

King nails, too. I've been following Lan through three salons. Always a good pedi, only $20. The shop is clean, has massage chairs, that's all I need. read more

Went in for a full set and pedi. They started the tips and then sent me to the pedi chair left me there for 20 min took off polish. Left me for another 20min came back and finished. Then they sat me in the chair to finish my nails for about 30 min with another person. Who completely hacked the tips and over trimmed them when I said the were fine. Then she got up to cash someone out at that point I didn't even let her finish i just got up. Horrid. Go some where else. read more

I've been going with jimmy and jenny since they had rose nails off west court street in pasco then they opened queen spa love them so much they always do such an amazing job all there staff is so nice to me never had a problem!!! Highly recommend!! read more