They replaced flooring in our entire house. Great attention to detail and so professional in every…read moreway. Great price and fast service. Love the results. Thank you, Grizzly's!!

People were very friendly and very helpful. I was able to take floor samples home multiple times…read moreto get the right one. The floors were then scheduled and done promptly. Very happy with the whole experience.

Watch out for these scammers. Floor might look nice for a short time. They got me. All my floor is…read morelifting and every time I walk through my house I'm reminded of what a mistake I made. Gave them a chance to make it right through some fake warranty which would end up costing us thousands and an insane inconvenience. Lots of nice talk during the sale which lead to finger pointing after the fact. Choose a a company with integrity. News flash not these guys. I'm not the litigious type so enjoy my money, but know you guys are dirtbags. Walking through my house sounds like you're in an 80s rice crispies commercial. Absolute scum bags.

We had flooring installed by Flooring America of Chandler (Paradigm Performer Collection) with a…read morestated lifetime warranty. The flooring has since developed widespread buckling, seam separation, and corner lifting throughout the home. An in-person inspection was conducted in November 2025, and an independent flooring professional identified installation and product-related issues. A formal warranty claim was submitted on January 17, 2026, but we have not received a written response or the inspection report used to deny the claim. The current business states they are not responsible due to a change in ownership, however they continue to operate under the same name and location, which has created confusion for us as customers trying to resolve this issue. We are still hoping for a fair resolution under the warranty. -- Scott Taisey

If anyone is in need of getting their tile or upholstery cleaned, I couldn't be happier with the…read moreresults from East Valley Floor Care! Jeff did an amazing job cleaning my tile and grout. I have two dogs that constantly track in mud and dirt, so my floors had definitely seen better days. To make matters worse, when my tile was originally installed, grout had overflowed onto many of the tiles, leaving a dull haze that I thought would never come off. Jeff was able to remove it, and I was honestly shocked at the difference. My floors look brand new! Who would have thought I'd be this excited about clean floors? Jeff was professional, knowledgeable, and took great pride in his work. If you're looking for someone who truly knows tile and grout cleaning, I highly recommend East Valley Floor Care. Thank you for bringing my floors back to life!

I called East Valley Floor to clean the carpets at my rental. The carpet didn't look bad but the…read moresmell of dog urine was sting so I knew it needed a good cleaning. Jeff came out Saturday and I left to let him do his job. Jeff called me a few minutes later and informed me that the carpet was soaked in urine in so many places that cleaning would make it worse. I appreciate his honestly and will use him in the future. I felt bad that he came early on a Saturday and ended up not cleaning or billing me.

I contacted the company for a quote to install new carpet in my home. My initial conversation with…read morethe sales representative, Trevor, was pleasant, and he scheduled an appointment to come to my property, take measurements, and leave samples for a quote. Unfortunately, he never showed up for the scheduled appointment and did not call, email, or otherwise communicate that he wouldn't be coming. The following day, I called the store to explain that we had been no-call/no-showed. The receptionist simply responded, "That's weird, let us call you back," but no one ever followed up. I made one more attempt to reach the company, and again received no response. While I understand that scheduling issues can happen, the complete lack of communication and follow-through was disappointing. I was ready to move forward with a purchase, but the poor customer service and failure to honor appointments made it impossible to trust the company with the project.

This flooring company did an outstanding job with our upstairs carpet and stairs. Kris Dunn was our…read moresalesperson. She helped with selecting our carpet and watched out for our job 100% of the time. Our stairs look beautiful. We definitely recommend this company, because of their competitive pricing and workmanship.

Wiley came out and measured for new carpet. He let us take a couple samples home to decide what we…read morewanted. we thought we had picked out what we wanted but brought the samples home to double check. He was right. We did not like what we had originally chosen. David came alone to install it as the second guy wasn't there. I was concerned having just one guy do the install. I had nothing to worry about. David did a fantastic job. We have a cut out in a corner and he cut the carpet perfectly. He was finished in one day. We were so impressed by his work. He was very nice. Will we recommend them? absolutely.

Sales guy showed up on-time to measure, discuss options, trim, and cost. I decided to hire them to…read moredo my floor, we'll see how it goes in two weeks when they start. I put 50% down at that time. It took two days to remove the old flooring and install new. They stayed on day two until the job was done. They found a few complicated issues, like a hidden leak under the old flooring, and flooring under flooring in another small area. The crew in my home exceeded my expectations, were always professional. I'm just glad the job is done now. Removing old flooring was way more dusty than I anticipated, sort of like cutting a sheet of drywall in your living room. If you're going to remove old flooring and have new installed, remove all the electronics and have extra fans on hand as well as new air filters for AC-heat, etc. If you're going to replace bathroom flooring I would suggest having a complete set of toilet tank plumbing and gaskets on hand, just in case. You can always return it un-opened later. The crew is likely to need access to an outdoor garden hose and a place to dump excess flooring level goo. I would recommend this company for your flooring projects.

I requested a quote after I explained the work and size I wanted. I was told a person would come…read moreand measure, talk about which services I wanted, submit a quote. The measurement was accomplished but never got a quote. When I called to check, was told me they have a 250sq ft min, which I didn't qualify for. They did not have the courtesy to at least call and tell me so I didn't waste a week waiting for them! Sorry to say unprofessional.

The tile work done in my home exceeded my expectations,…read moretransforming the space with its sleek, polished finish and impeccable craftsmanship. The tiles were carefully chosen by Hank The design seamlessly complements the overall decor, especially in high-traffic areas like the kitchen and living room, where the tiles' easy maintenance and water resistance are a major plus.

We purchased our floor independent of Floor One at Floor & Decor (F&D) on Highland Ave. in Phoenix…read more I will review that excellent experience in a separate review. Our project involved the replacement of the wall to wall carpet in two bedrooms in our condo. We installed luxury vinyl laminate planks (Nucore Techtanium) over a very high quality sound deafening underlayment (Sentinel Protect Plus) on top of our concrete subfloor. The Floor One salesperson, Nick Nocero, came to our home to measure and provide his professional opinion of the two luxury vinyl laminate flooring products we were deciding between. We found Nick to be patient, informative and very attentive to our needs by the installation team. Floor One offers a pickup & delivery service which we chose for the additional cost. Enrique, the gentleman who does the pickup and delivery, an employee of Floor One is wonderful. Our installation was to begin on Monday. Unfortunately, the Valley was having a major monsoon. F&D shrink wrapped the pallet of our flooring in plastic and Enrique delivered it in a closed box truck. However, given the inclimate weather, Enrique coordinated with our installer Cesar, to deliver once the rain stopped, late morning. Enrique and his son are polite and professional and extremely accommodating. We were expecting an installer and his team (at least one helper) but Cesar did the entire project himself. There are not enough positive words to describe Cesar. Cesar has been working with Floor One and its owner for over 11 years. He is focused, friendly, professional, accommodating, and honest. It was important for our primary bedroom to be completed in one day so we could sleep in it each night. Cesar moved all the primary bedroom furniture, removed the carpet and padding, the carpet tack strips and our baseboard molding. Cesar's honesty and integrity were highlighted when he informed us that no concrete leveling of our floor or grinding was needed, despite "Floor Prep" at an additional $500 included in our original quote. Cesar laid the underlayment, flooring and replaced our baseboards in one day. He returned our large furniture so we could sleep in the room each of the nights during the project. The great news continued when Cesar confirmed that the second bedroom subfloor had also been previously leveled. We were happily surprised but knew that when we did the carpeting 8 years ago that the installation company was also thorough and spent the time to do proper preparation. We're waiting to receive the updated final "change order" (invoice) with the $500 credit. We also anticipate additional $credit as Cesar also honestly shared he laid less square footage than the original estimate. We got to keep a box of flooring, a good amount of underlayment and still return 4 full boxes of flooring for a full refund from F&D. Thanks to the fabulous coordination by the office staff including Carly, Isabella, Ben/Ops Mgr., any hiccups of the project were overcome including the challenges of the weather, having Cesar dedicated to our project from its beginning to completion, Enrique's flexibility with the initial delivery and then unexpected pickup of the extra materials. Our floor is complete. We enthusiastically recommend Cesar and Floor One. Another rarity of Floor One is the high level of satisfaction the Owner, Victor Romero wants for his customers. We had the pleasure of chatting with him upon the completion of the project to discuss our insight about the project. Considering new flooring? We highly recommend hiring Floor One and requesting Cesar to do the installation. --------

After having a disappointing experience with another contractor--whom we ultimately had to fire--we…read moreturned to Floor One to complete our project. They removed a load-bearing wall, installed a structural beam, enclosed a doorway, and replaced the flooring throughout our entire home. Abel Alvarez and his crew were phenomenal. They took great care during demolition and cleanup, and their attention to detail with the beam installation and drywall repair was outstanding. Since our previous contractor had already purchased the flooring, Caesar and Jesus handled the installation. They did an excellent job, and the finished floors look fantastic. We also asked our Project Manager, Jason Rodriguez, if we could receive the baseboards before installation so we could paint them, and he happily accommodated our request. The project was estimated to take four weeks, and the team actually finished one day ahead of schedule. What impressed me most was their communication. Throughout the project, we always knew what work was scheduled, when the crew would be onsite, and if there were any changes. That level of professionalism made the entire experience stress-free. I couldn't be happier with the final result. Thank you to the entire Floor One team for turning a difficult situation into a wonderful experience. I highly recommend them to anyone looking for quality workmanship, professionalism, and excellent customer service!

Mike (owner) and his team were professional and fast during the turn around time from quote to…read moreinstall. The installers were also quick to complete the install in four bedrooms in the same day making this carpet install painless. They did an excellent job of hiding any seams and ensuring a good tight stretch so the carpet doesn't bubble up.

Mike is such a nice person to work with as well as highly responsive. Great customer service and I…read morereally appreciate supporting good companies like this. Nice selection of carpeting and solid installation.