How do you know when you're a fully indoctrinated Yelper? When your hot water heater is spewing water all over the floor, you're in desperate need of an emergency plumber, but when you do a web search, you stop and say, "Y'know... I should really check the Yelp reviews before I make this decision." Now, I didn't exactly do a lot of comparison. ... Alright, I admit it! I just picked the first result on the list. But honestly, Quality Plumbing delivered. Nick, the on-call plumber, called me back super quickly, and was very patient and chill with me even though I was both (1) completely clueless about hot water heaters and (2) completely freaking out. He talked me through turning off the cold water flowing into the tank, and even though that essentially solved the problem, I was still freaking out so I asked him to come out and check things out in person. QP's emergency rate (nights and weekends) is $250 / hr. Since I was too preoccupied to do comparison shopping, I can't comment on the competitiveness of the rate - but for me, it was worth it to have Nick looking at the problem in person and making things right. He got to my place quickly, and in no time, my new hot water heater was installed and fired up. Here's hoping I don't have an emergency plumbing need any time soon. But if I do, I'll call Quality Plumbing to come to the rescue. read more

Had a minor plumbing issue and instead of coming out and fixing it, they politely and helpfully told me how to do it myself -- really looking out for the customer. read more

Our adjustment valve had to be replaced and Jeff did a great job. He came out on time and did a very professional job. He patiently answered all my questions. The shower works great now I will definitely call Quality Plumbing if I have any future needs read more

Called at noon and they fit me in between appointments same day. (The plumber I called before I got to Quality told me it would be weeks.) Jeff arrived in 30 minutes, was knowledgeable, helpful and thorough. Also mindful of the expense. Really great customer experience. Thank you! read more

We had a broken pipe on a Sunday and Quality Plumbing saved the day! In addition to fixing the problem, Jeff took he time to help us winterize the rest of our pipes. He showed us some potential problems and gave us some tips on what we could do if a leak was to occur. The price was incredibly fair for the level of service we received. I will be contacting Quality Plumbing first for all of my future plumbing needs. read more

Absolutely professional work. Two points. I don't know if Quality Plumbing is the highest priced plumbing outfit or not. But they are definitely the best plumbers I've used in a lifetime here in Ballard. I've used others in the past. I can make valid comparisons. These guys are pro. You know the old saying, in the long run you pay less when you buy the best. I think I did that today. The surprise was the very reasonable price. Plus finishing in 2 hours after being given a 3 hour estimate. How many times has that happened to you? Under promised and over delivered. Now, here's my second point. Quality is a home grown Ballard company. Long term employees. Earning real "family living wages." But they're hurting for business during this Covid-19 lockdown. Many employees, your neighbors maybe, are furloughed. My need was immediate, they responded quickly and did a good job at a more than fair price in my opinion. If you've got a plumbing problem that you've been putting off consider having it done now. There are folks that could use the work and there will likely be little or no wait for them to come out. read more

Without warning the 1st symptom was the water backing up in our basement toilet. Then I noticed that the floor drains were backed up too. This was on a friday night. Called Quality Plumbing, talked to their dispatcher, and their on-duty plumber called me back in 10 minutes. He walked me through how to diagnose the problem, and patiently waited on the phone for 30 minutes while I fought with the rusted bolts on our sump pump. Once we diagnosed the problem as a broken sump pump motor and I was stuck for the night, he said he would have their morning person come out with a new motor and get started right away. In all, I got 45 minutes of a plumbers time without paying one cent. So when the morning plumber came in, he had the part, he knew the problem, and he got right to work. He estimated 2 hours, finished in 1.25. It was expensive for the weekend work, but both plumbers did everything they could to minimize the amount of time I ended up paying for, and they cleaned up perfectly afterwards. Great work and customer service. I'm already calling them again now for a newly discovered leaky toilet. read more

I am furious: my landlord usually calls the service provider when I have an issue, he prefers to do that and this time they had the worst idea ever because he called "Quality Plumbing": these geniuses charged me $500 for a small toy stuck in the toilet (courtesy of my 2 years old little daughter), they pretended to work 3 hours for a 15 minute job and then the landlord billed me. Be aware of these scams guys, ask for the charge BEFORE. And BTW, this is NOT a joke, I can send you proof of the astronomical bill I have received, this is insane. these people are dishonest! read more

Quality Plumbing is excellent! We would give them 10 stars if possible. We had a wall leak in our home, they fit us in the same morning, solved the problem, very clean, super fair price, nice and knowledgeable tech. This was a leak from an upstairs bath to a lower one. read more

These are THE plumbers to call. Always exceptionally polite and professionnal. I've used them 3 times, and have always been pleased. The bills seem reasonable, and they always explain the work they're doing and answer all my questions. I've had horror experiences with other Plumbers. These guys are AWESOME! read more

Fast response. Very skilled plumber. Sensitive to hourly charges - worked very efficiently. I had a rupture of an expansion tank connector on a water heater dedicated to a hydronic heating system. I had little faith that I could find a "weekend emergency plumber" that could handle this with any skill. (It happened on Saturday, of course) It is a complicated system that is under pressure with a recirculation pump and really more a heating problem than a plumbing problem. The plumber's name was Silas. I will definitely call this business again read more

Aron came about 10 minutes into the 2 hour window given by the scheduler and it just got better from there. Fixed the first problem (broken pipe and failed hose spigot) in about half an hour, fixed the second problem (intermittently leaking shower) in even less time. Highly, highly recommend this company. read more

I have used Quality Plumbing SEVERAL times for different projects. They were recommended to me by The Home Owners Club. They have always come out quickly and done great work. This time, in the process of getting my house ready to be put on the market, I wanted a new water heater installed. The old one was over 19 years old and the drain was clogged. It was a time bomb waiting to go off. I had already had the electrical upgraded earlier last year, so that wasn't an issue. Did you know there is a issue? Any older water heater needs a junction box or something before a plumber can install a new heater. They aren't allowed to do the electrical work, so I had someone come 'just in case'. I always like to be prepared. You need to keep that in mind if you're going to need one in the future! My house is a mid-century modern and as such, needs TLC. It's been a joy updating it over the past 15 years. Back to the job....I called to schedule the job over a week in advance, which surprised the scheduler. They are so used to emergencies. She followed up two times to make sure they had everything correct from the time I set up the appointment to the arrival. The guy, David, (I think) was awesome. He did the work and moved the laundry sink over for me too. He also had a WONDERFUL sense of humor. All their plumbers have been a joy to work with and very helpful. So it's easy to remember their name - Quality Plumbing = Quality Workmanship. (I forgot to take pictures, sorry) read more

Great service and truly helpful staff. I called with a question, got a very helpful suggestions on fixing the problem. Seemed like they really wanted to help me versus just getting a bigger, more costly job. Recommended! read more

We had an emergency plumbing issue. Fortunately they fit me in between jobs because a prior job didn't last as long as they planned. Amy on the phone was great. Nick, the plumber was professional, friendly and was quick at solving the problem. I have never seen a plumber with so much enthusiasm! I normally do not write reviews but felt it was important to share my experience. read more

We had a low water pressure issue in the house. The plumber came out, no charge, to give us an estimate. Told us we needed to find the pressure reducing valve before anything could be done. Helped us by going through the house and all over the garage to try and find where it could possibly be. No charge. So, the second time, we thought we found it and called for him to come out. Turns out what we found was not the correct item, still no charge for the trip out. Finally, when we did find the pressure valve and dug it out, the plumber was able to change and replace it immediately. He was very efficient about it and was reasonable with the labor, parts, and pricing. I also liked how easy it was to schedule an appointment with the company, they give you a call approximately 1/2 hour out, and he was extremely knowledgeable and prompt. Also, he was mindful of taking off his shoes when coming inside to check the water once the valve had been replaced. The plumber we had was and "Eric". Great guy. read more

Steve was at my house this morning when he said he would be here, I appreciate that. I am in the middle of selling my house and I needed a few things done. Steve took care of it and gave me a fare price. I will always us Quality Plumbing. And my Realtor said he will use him for now on to for projects in the future. Thank you Steve! read more

This is the second time I've had Quality Plumbing out. They previously installed a pressure reducing valve, replaced some valves and more recently replaced a hose bib. It ended up being a bit more involved than originally expected, but it was still very quick! And, they are really personable while working too. The customer service from the first call on the phone, through to ensuring I was happy with everything working again before the plumber left- top notch! Highly recommend them. read more

We had Quality Plumbing come out and re-do our shower plumbing for our bathroom remodel. I worked with Ken on the quote and John did the actual work on our house. First of all, Ken showed up on time, looked over our job, and had a quote for me within a week. Of the three plumbers we called, Ken's quote came the quickest, was the cheapest, and he was very helpful and patient with me through all my questions and clarifications. John came and did the work in minimal time. He was quick, clean, and very efficient. He had to go into our basement ceiling for some of the plumbing and I hardly noticed he was there when he was done, he was so neat! He also answered some of our questions about replacing our toilet, even though he was done with the job, hungry for lunch, and wanted to get out the door! I would like to mention that Quality Plumbing is on their game. They always called me back. Their quote was at least $200 less than my next quote, and $500 less than the highest. Yet, they treated me with the most respect and valued my time. read more

My neighbor recommended Quality Plumbing, and I'm so glad she did! Nick came out to investigate a weird plumbing issue that we have been dealing with. He was fast and efficient, friendly, and knowledgeable. Highly recommend! read more

Quality Plumbing is the best! I've been a customer for 20 years and have always had stellar service. From phone staff, plumbers and estimators, they've all been great. Special shout out to Nick who was here today (and on several past occasions) for routine maintenance and non-routine work. He is very efficient, competent, reliable, knowledgeable, kind and patient. I ask alot of questions each time and he takes the time to explain things thoroughly in a way that I can understand. He's a busy guy, but I never feel rushed or that I'm being a pain (at least he doesn't show it if I am!). Kristi and phone staff Amy, Jackie and Katie are all great and take the time to find out info that I need to know if they don't already know. Bryan the estimator is great, too. All in all, these folks know what they are doing and do it well, provide excellent customer service and I will tap into their services for life as long as they don't change. ;). Hands down Quality Plumbing gets 5 stars plus from me. It gives me much peace of mind to have this level of service, especially for something as serious as plumbing. read more

I have a great experience with QPS today. Al is very knowledgeable and very helpful. He got here within half an hour after I call and start to work on it right away. Five stars for the service. read more

I have literally never gone so far as to write a bad review for a service but we felt that Quality Plumbing deserved it. We had them install 2 sinks which took an amazingly long 3.5 hours. We were charged $743 for labor, we had supplied the parts (of which the plumber assured us was a good brand -Moen. Literally 3 weeks later our brand new sink was malfunctioning. Instead of fixing it on good faith, a quick 5 minute repair cost us ANOTHER $85. Bad business and not referring or using again. read more

Came to unclog sewer, what a rip off. $1200+ . Next time I will call Roto Rooter! Quality plumbing also left me with a huge filthy mess in my bathroom. Oh, and it hook the guy 4 hours to snake the line, REALLY! Don't think the guy really knew what he was doing. Had Roto Rooter before and same job was done in less than an hour! read more

I have a patio project planned in the next 10 days where we'd be burying pvc pipe for a future gas line to a firepit, which would be installed at a later date. Called to see if I could be connected to a plumber to verify anticipated depths and layout for them since I'm not going to open it all back up when the firepit comes. Wouldn't even connect me. Told me they're too busy and I'd need to book an appointment for them (earliest would be in two months). I explained that my question would take less than 2 minutes and didn't need a visit yet - they wouldn't be coming out for actual work until the middle of next year - I just needed to make sure my layout would be good for them when they came. Nope. Not getting connected. "We'll pass." She said. "Owned and operated by people who care about you" all right... What a joke. read more

These people are professional, personable, and do a great job. They replaced virtually all my plumbing on time and on budget. If you hire them, just be sure to ask them to use floor coverings and boot covers. They did work on both floors of my home, and got waxy waterproofing from the toilet drain on carpet stairs. They cleaned it as soon as I saw it, but the cleaning didn't last and the stains came back. We are replacing the carpet so I didn't follow up with them. I also had to ask them to cover my hardwood floors when they did their upstairs work. Bottom line, I would use them again. read more

Good experience. The highlights: * The plumber arrived on time and got the work done with no unexpected expenses. It's rare to get a plumbing bill that is barely over the minimum visit charge, but he finished the job within the first half hour, so the minimum plus a part which was under $10 was all I paid. * He put down a big rubber mat on my wood floor to work on, so I didn't need to worry about scratches from tools or nasty goo from used parts, etc. * He spent a few minutes talking about other unrelated plumbing issues that were on my mind, off the clock. * The office called multiple times to keep me informed about when the plumber would be here, including calling just before he arrived. read more

Had some water leaking issues with the outside pipes just inside from the city's connect and needed to stop the water works fast. Called a couple of plumbing places with the big ads and they came out and gave some $$$$$$$ estimate just to dig it up and look at it so I sent them on their way. Then called Matt at Quality Plumbing and he did an amazing job, saved me a lot of cash, knew his stuff and did it efficiently. If the whole line goes I will totally call them again. It's really hard to find a good plumber that is knowledgeable and doesn't over charge so this was a real gem to find! read more

I put 5 stars because I don't want to bring down the average and after Doug C's lowering of a star they deserve it. I was just looking for a plumber and read Doug C.'s review. Are you kidding me!!!! You had a great experience the first time you hired them of them coming early etc etc then you call them again and you make an incredibly long review, that is more about you trying to be funny then about them, eventually admitting to the world that you think someone is late if they come within the time they say they will! Oh brother. So they ended up being all of a half hour late WiTH A PHONE CALL. Weird. Especially in light of all the other reviews so positive. I'm going to call and hire them. read more

Quality Plumbing was referred to me by a neighbor who was so impressed by their rough in work at his house that he walked around taking pictures when they were done, and they lived up to the hype. Working with Quality Plumbing was a fantastic experience. They re-plumbed our entire house, installed an additional shower, moved a toilet, and have been back a few times since to install fixtures, and everything has been beautifully done. They finished ahead of schedule even though they were working the weeks of Christmas/New Years while we were out of town, and have been accommodating as we've tacked on additional work. Everyone that we've interacted with, from the owner Bryan to the various folks coming out to do the work have been very pleasant. Communication has been great the entire way. I'd happily hire them again and will be sending folks their way! read more

These guys are the only ones I would call if I have more plumbing issues, which I hope I don't, because I think they have actually now worked on or replaced every dang pipe in my old decrepit house. We have had them come to our home on three occasions, and every time they have been here right when they said they would come. The plumbers we have had were all friendly, personable, and able to explain clearly what they planned to do in terms totally non-handy me could understand. In none of the times I had them come did I ever feel like they were trying to "upsell" me to have them do work that we didn't need. Even when we had to debate whether to do the "quick fix" in our upstairs bathroom, or do the work that really needed to be done that was more expensive and time-consuming, we still did not feel pressured to do one or the other by the plumber. He just patiently explained the options and likely outcomes, which we really appreciated. He also fixed a small problem in our downstairs bathroom for free while we were deciding, which we would never have expected. Yay! I really have a lot of trust that the people who work at Quality Plumbing actually care about doing good, thorough work, and that they really know what they are doing. read more

Highly recommend! I actually used Yelp to help me decide and it became very clear that not all plumbers are created equal! Don't go by name recognition alone. A good jingle does not equal good service. What impressed me most about Quality and the owner, Kristi, was they were the only company I saw reaching out to those who posted lower ratings on Yelp to try and rectify the situation. She truly cared about the customers. I had seen their trucks in the neighborhood too so figured we'd give them a try to replace our water heater that burst the night before. When I called first thing in the morning Kristi answered! They were able to make it out the same day, reasonable price and fair hourly rates. The installer was friendly and professional. They gave me a two hour window and nailed it...no sitting around waiting. Work was done well, service was great and to top it off I got a phone call the next day to see if everything met my expectations and if I needed anything more. I wish all companies were like this!! Highly recommend Kristi and her team at Quality Plumbing. read more

I called Quality Plumbing based on the various yelp reviews here today to fix a leaking pipe & faucet. I was a wee bit taken aback by the price for their initial 1/2 hour, but they came in, diagnosed the problem immediately and got to work. They were mindful of doing a very thorough job, but were also 'clock-watching' so as to try to make the time for the repair as cost-friendly to me as possible. The gentlemen were very professional and courteous, and were educating me along the way which was greatly appreciated. For everything you hear about poor repair, marginal service and over-charging from many plumbing providers, this outfit was none of those things. My only complaint would be the excessive plumber's crack, but that's to be expected, right?! I'll use their services again--though I hope I don't have to! read more

Fast. Honest. Responsive. After sifting through Beacon and Best Plumbing, Kevin from I have Quality Plumbing was trustworthy. Plumbers are not cheap as a rule, but Quality at least gives you a straightforward quote before they start work, and don't charge anything before they do work. Saturday is considered overtime...so try to get the work done during the week. 4 stars instead of 5 for high prices. read more

No complaints - got here in a very timely manner and got it taken care of - it's the kind of service I expect. J0NATR0N recommends it.

For large or small jobs this is a great place to get plumbing done.If you need someone via emergency call rotor rooter. But for home remodels or help with weekend projects call quality plumbing. I also think they might be members wiht the home owners association. Knowledgeable staff and friendly. read more

I called at 8am, they gave me a window of between 11 and 1. They called at 10:50 to say their plumber was coming. He arrived around 11:10 and was done by 11:45. He was super friendly, knowledgable, and explained every option to me. He checked out and fixed 2 sink drains and fixed some A/C pipework for us and it was on ly $175. I'll definelty call them again (although I hope it's not soon, lol) read more

I hope their plumbing is better than their customer service. To be fair, I called to speak to their accountant. When I called earlier in the morning, the receptionist said she wasn't in and if I wanted, I needed to call back in the afternoon. I guess they haven't heard of voicemail or taking messages. When I did call back, the accountant hung up on me after I said hello and asked one question. I was shaking my head in disbelief. I understand the trades are exceptionally busy right now in Seattle, but it doesn't give a plumbing company to treat people like crap. read more

Once again Quality Plumbing proves they more than live up to their name. A backed up sink in my mother's condo defied our efforts to clear it with a manual snake. A late call to their operators resulted in us being slotted in the nxt day for an appointment. A change in schedule brought Efrain to the condo two hours earlier. After little more than 30 minutes with the right knowledge and equipment the sink and main stack were clear and draining properly, everything was cleared, cleaned, and visually inspected, and Efrain gave us a quick primer on the building's plumbing and how my mother's unit fit in. Everyone at Quality Plumbing -- operators, schedulers, and plumber -- are the best. I have used them for the past ten years and will continue to use them. I highly recommend you use them for your plannd and emergent plumbing needs, too. read more

I've used Quality Plumbing several times over the years for different things. They were recommended to me by Home Owners Club. Every time they have been very communicative (prices up front, scheduling, calling when plumber is on the way, etc.). The work has always been done well with the plumber (different ones) explaining what had happened to cause the problem, what repairs he did, and what we might expect in the future whether it's an old system or a newer one, to call if we have any questions, and they've made a point to not make a mess by laying down a canvas tarp and cleaning up afterward. Also, like that they (Kristi K. of Quality Plumbing) read and respond to unsatisfied Yelp reviewers. read more