Great service and plumbing outcomes! Craftsman's team knew all about our newer style tankless water heater and its unique maintenance needs. They also helped with a toilet that had been installed incorrectly when our new townhome had been constructed. The team is up to date on new plumbing designs put into Seattle area townhomes, making them so much easier to work with than our prior plumbers! Five stars, highly recommend! read more

They do not share the prices they already have listed in the binder on the phone. Which is a blanket cost for touching the parts. The whole process was ridiculous, if not for other reasons I would have paid the $69 and sent them away. Absolutely unhelpful person on the phone. I was charged $1200 to replace delta shower cartridge replacement. He told me it would require a lot of work. The only thing the person did was turn the main water off, drain the water which I had already done and the rest of the water was took two mins to drain, put in the new part which cost ($80). Calibration of heat. And turning back water on . This is the most ridiculous amount I paid for. The whole work took 20-30mins. When I called them after and asked why I was charged I never got a break down of the cost. I asked quotes for other services and they are over priced. There better and cheaper options available. My handyman who came later said I was overcharged for the work as well. I would not go by the other reviews in here. Training, drug testing and other is not done for the specific job and that's a lame excuse to overcharge customer and lose their trust! read more

Had a leak from my kitchen into the ceiling below. I was certain it was a leak in the water line between floors because I could find no leak under the sink. Monty quickly zeroed in on the dishwasher and sure enough it was a corroded water line on the dishwasher. Monty installed a seperate water valve so that I could turn off the water to the dishwasher and still use the sink until the washer is fixed. Great job, not overpriced, and as others have said, Monty was a delight to talk to. read more

Monty did a great job diagnosing and fixing a leak we were having with a shutoff valve below our sink. He had sample parts on hand showing the issue with our valve and the proposed replacement valve and its improvement. He stopped by, quoted, and fixed the issue same day. He was also really pleasant and respectful and a joy to have in our home. I've used Craftsman before and will continue to do so for future plumbing needs! read more

What a wonderful experience from start to finish! Called initially about a few questions and was clearly and easily advised on how to proceed. A very trustworthy company that I have used several times working in the restaurant business and I can't recommend it enough! :) . 10/10! read more

Monty came by our recently purchased house today and helped us fix some sluggish bathroom drains we've had since day 1. Then he did an incredibly thorough inspection of all our plumbing to give us a good sense of other current issues and things to monitor. This will be critical information for us as we live in our ~70 year old home. We'll definitely be hiring them again when we're ready to replace our kitchen sink and hot water heater. read more

Thank you so much to the great people at Craftsman Plumbing for diagnosing and repairing my aunts home in North Seattle! We called and scheduled an appointment because the dining room ceiling in my aunt home was sometimes dripping water but no plumbing was right above the area that we knew of. My plumber Dusty showed up about 10 minutes early and I could tell he really cared about solving problems. He asked questions about what was happening, I showed him what I knew and then he started his investigation. He did some testing and ultimately was able to determine that the shower drain in the upstairs bathroom was the cause, when my aunt used the shower, the water was running down a channel in the ceiling to the point where we noticed it in the dining room below. Dusty was able to make that repair, same day and at a fair price which was fantastic! Before leaving we offered a home evaluation where a rusty water supply line to the old water heater was found, we are going to replace those next week with Craftsman Plumbing. Its hard to find skilled caring people in service today, we are very glad we found Craftsman Plumbing! read more

I called Craftsman because I was worried about the age of my water heater and was considering replacing it. A friend had used Craftsman when she had a similar issue and she had had a positive experience with them. Monty was the plumber who showed up, and I can't say enough good things about the service he provided. Monty was professional, honest, knowledgeable and friendly. I was relieved when he told me the water heater was still in good condition, and I just needed to keep on eye on it. Before I called Craftsman, I had also received a postcard in the mail offering a free plumbing inspection and a discount on any repairs made. Since I live in an older home, I thought it was a good idea to have that done. When the inspection was complete, Monty again gave me good news! He said the plumbing was actually in good shape. He did find a leak in the crawlspace from the toilet, so I had that repaired, and Monty repaired it quickly and efficiently. He also left my bathroom cleaner than when he found it! One more thing about Monty: He communicates well. On the postcard I received from Craftsman, they said their plumbers don't "mansplain." I really appreciated that, and it is true. Monty answered all of my questions without any condescension. After my service with Monty and Craftsman, my mind was put at ease. I will definitely use them again in the future. read more

I am telling you- I LOVE THIS COMPANY! I keep messing stuff up (if I own it I should be able to fix it!) and Garrett gets things figured out while still giving me all the tricks for taking care of things in the future. The integrity and positivity of everyone from scheduling to billing is above standard at every turn and they always try to give me the best advice for my budget. Craftsman Plumbing feels like your ol' neighborhood plumber buddy that is just happy to help you out of a jam. read more

I hired Craftsman Plumbing to remove and replace my old galvanized water piping in the walls and crawlspace of my home. Michael and Drew did a fantastic job! The price was just slightly higher than my second quote and lower than the third. What really convinced me to move forward with Craftsman Plumbing was the warranty provided on the new piping. Thanks Craftsman Plumbing! I'm really enjoying my shower now! read more

Craftsman pluming is the most professional and efficient pluming companies I've worked with . Their crew was very polite and knowledgeable of everything in front of them . I highly recommend this company for any of your plumbing needs . Thank you craftsman pluming! Best regards, Stanley read more

They do good work! I have used them personally and commercially for work. I appreciate that they are committed to completing jobs and standing by their work. Work they've done for me: sewer line work, sewer line repair, scoping, leak investigation, replacement of supply lines on washing machine, repair and replacement of sections of galvanized lines, new valves, sump pump replacement, grease trap cleaning and inspection and other jobs I probably can't recall. Oh, once they even were able to help me in a crisis on a holiday! They have worked on newer construction buildings for me, as well as my old 1900's old house and they have done good. Old stuff is complicated so I appreciate the care taken. Once they had to come back and repair some work and they did so right away and were committed to their warranty. That's a rare quality. And they post pictures of their shop cats on Instagram which is really clutch. read more

I've had two experiences with Craftsman Plumbing. The first one last year was a BIG job. They basically redid my sewer lines, which was a very difficult job since my house is located on a steep slope and the sewer lines are 8 to 10 ft under ground. Last week I called them back to do a spot repair for a kitchen drain pipe. While the magnitude of the two jobs is vastly different, their approach was top-notch in both cases. Unfortunately I've had bad experiences with plumbing companies in the past and was biased. Craftsman Plumbing completely changed that. They are highly professional, yet personal. They spend time to thoroughly scope the work so that if surprises arise during the job is on them, not on the customer. They actually spent considerable time in educating me and answering all my questions. Ultimately they provided top-notch solutions to my problems at great value. Highly recommended read more

Dusty and his team helped put in the full tankless water heater system throughout the house. This was for both domestic water and under floor heating. After some initial issues with the system, which is to be expected and which they did come out to fix, the system worked well. 6 years after the installation the system stopped producing hot water. I called Craftsman to come and take a look to determine what was wrong. They charged me 70$ just to show up on site and look at it. Then, when they couldn't figure it out, their flat fee system said that it would cost 600$ more to simply CALL THE MANUFACTURER TO TROUBLE SHOOT IT. I would have thought this was part of the initial visit and diagnosing it. However, a phone call was just too far for them. I feel very nickel and dimed at this point. I would not recommend this company to anyone unless they have VERY deep pockets. read more

What a horrible experience. I wish I could give 0 stars. This company is so deceitful. I called to get an estimate to replace a water heater. The technician came on time, the only plus. He went on to quote me about $14,000 to replace A WATER HEATER! They 1st told me the radiant is not connected which turns out to be a lie. 2nd they said they would need to break walls to connect the water heater properly, leaving me with open walls. Decided to get a second opinion. Called a Water Heater company. They came out, replaced the exact same water heater, no breaking walls, said the radiant heating is fully functional ! Paid about $4k. (Still a lot, but needed it done). The water heater and radiant heating is working great!! Talk about gouging a customer! read more

Monty from Craftsman Plumbing is incredibly diligent and committed to doing the highest quality work. Thus far, he has worked on several projects to get my home's plumbing updated and more reliable. He has completed each of these projects with both impeccability and kindness. I am truly grateful for all his hard work, care for his clients, and willingness to go above and beyond. Thank you, Monty and Craftsman Plumbing. read more

Craftsman Plumbing installed a kitchen faucet in my downtown condo in Seattle in December 2023. THE COST WAS $950 AND I PROVIDED THE FAUCET! The technician did a good job. However, he took 3 hours to complete the project that included looking at a bathroom drain and shower handle. He realigned the shower handle but otherwise only installed the kitchen faucet. He showed me a cost list which the company does not provide until they are on site. read more

I've used Craftsman Plumbing on several occasions and find them to be professional, prompt and polite! Same day scheduling, clear explanations, and a great sense of humor these folks love their work and it shows. Never pushy and pricing that is up front and clear they are the go-to providers for me and my neighbors! I highly recommend them for issues big and small. read more

I can't recommend them enough! Dusty and team supported multiple plumbing issues and provided the best service. They showed up on time and the pricing was never a surprise! Will certainly continue to use them! read more

I've hired Craftsman Plumbing twice and working with them was a great experience both times! They came on time, were very kind & professional, provided suggestions on questions I had on other plumbing in the house and was transparent on things I should be able to handle on my own. The fees were very reasonable. Highly recommend! read more

I've had multiple plumbers from Craftsman Plumbing come out to my condo to clear shower and sink drains and have been consistently impressed with their service. The plumbers are friendly, efficient, and always leave my place nice and clean. One plumber (Cameron) even had to work around my cat when we couldn't coax him out from behind the sink, and he did a wonderful job! I highly recommend this company. read more

What a Great experience. My water heater stopped working and The crew at Craftsman Plumbing were so easy to deal with from the initial phone call to the completed project. They explained the problem in terms I could understand. They showed up on time and finished the project at the price they quoted. read more

I've been working with Craftsman Plumbing and Dusty for almost 20 years. His team are my go-to. I can always trust that they will do an excellent job and resolve the issue quickly. They take so much care in what they do, and are very respectful of your home. read more

Cameron was very friendly and professional. He was easy and fun to talk to. You could tell he was very passionate about his job and he cares about his customers. I would be calling Craftsman Plumbing next time I have a plumbing issue. I highly recommend this business and Cameron as well.., read more

Montory from Craftsman Plumbing came to our condo to help us this morning. We received a text beforehand and he came at the time promised. He was polite, friendly and courteous. We had a leak under the kitchen faucet; he even called around plumbing suppliers to see if he could find the parts for it. We ended up replacing the whole faucet, but we appreciated him trying to give us options. The installation seemed tricky and it took a while, but he was pleasant throughout. He also explained the potential problems (with regard to the current fixtures/pipes) to us and what to watch out for. We're a little clueless when it comes to plumbing, so his tips were very helpful. He took away the old faucet and the packaging for the new one (which we'd bought separately); he also cleaned up the work area & improved the positioning/arrangement of the hoses under the sink. Each time Montory entered our place he was wearing a proper face mask and booties. I found everything to be very professional. Based on this experience, if we were to have a problem in the future, I'd definitely call Craftsman Plumbing again. Some earlier reviews mentioned pricing - it may not be the cheapest, but the price was stated upfront before work, so it wasn't as though there was a surprise. I'd rather have someone do a good job for a higher price than having to fix it multiple times. They seemed to know that they're doing and they guarantee their work, so I personally think it's worth it. read more

I have been in the middle of a bathroom remodel, and I have it gutted down to the studs. When I got a bid for the $3900 (from someone else), I thought it was a little high. I'm literally down to the studs and it's all open below. So then I got a bid from Craftsman plumbing. They would NOT bid in a way that showed their hourly rate. But they bid my job at $16,900, instead of $3,900. Now, to make it "apples to apples" I need to say that the comparable portions of scope are $15,000 of the Craftsman bid to the original $3,900 bid. Keep in mind that both of the bids are for the plumbing, no fixtures, no framing, only plumbing...in one bathroom. So I got a third bid, and got the work that I wanted done for less than $2,000. And it took one day! So, that basically means that Craftsman Plumbing was bidding my job at somewhere over $1,500 per hour! (I guess that's a nice rate if you can get it). STAY AWAY...they are trying to rip people off. read more

I had a shower "emergency/disaster" and they were able to get a new one installed quickly , while also giving it the attention to detail that I need from anyone working on my house (I'm a bit picky). Great communication, clean and respectful of my home, and fair pricing. I'll be using them for any and all of my future plumbing needs! read more

I used Craftsman Plumbing when I noted a leak coming from bathroom into my kitchen. They came saw it was the old toilet and I replaced. Fast forward 3 months- found water under the tub. Curses! Called on a Friday afternoon and they sent out Drew.turns out the overflow valve was loose. He fixed it and recaulked. No charge. So relieved and grateful to Craftsman and Drew:) 5 stars!! read more

Buyer/Scheduling Beware. Called them 3-days ago to schedule semi-urgent issue (leaking faucet that's getting worse by the day) as well has 2-3 other plumbing tasks around the house. They confirmed a schedule window of 8:30-9:30 on 6/3. Received a call at 8:22 am the morning of saying the plumber assigned would not be able to fulfill the previously scheduled appointment. They offered to reschedule an appointment for 5-6 days later?! I requested to speak to the owner to further remedy the situation and to find more urgent, viable scheduling options....he couldn't come up with any. Things happen, I get it....but not fulfilling an appointment and being thrown at the back of the line is an unacceptable way of doing business. Good luck staying in business when the economy turns.... read more

Montory showed up promptly in a mask and PPE. He got right to work and even solved another issue in addition to the one he'd been called for-- our shower/bath faucet handle snapped off, so he came to repair it, but when he arrived, I remembered that the bathtub had also failed to hold water. Montory resolved both issues without blinking an eye. read more

Needed an emergency broken pipe fix in my kitchen, Craftsman was able to come within a couple of hours, fix the problem (old pipes needed replacing.) Service person Drew was clear, efficient, and Covid masked. Job done, and very reasonably priced. I would highly recommend Craftsman Plumbing. read more

Cameron at Craftsman Plumbing came to my house this morning promptly on time.He was excellent, honest and very competent. He quickly installed a fill valve in my toilet. The owner, Dusty, was a pleasure to talk with when I called. He said all his employees are licensed, bonded with background checks. I got 2 other rates; Craftsman gave me the best price and scheduled me in right away. Their office is north of Maple Leaf neighborhood and an employee at Ace Hardware highly recommended this company. Lonnie Martin read more

Horrible pricing. The plumber was nice enough but, charged us $630+ to connect our new range to the gas. He used the exact same pipe that was in place (no new part needed) and it was done in 10 minutes. Price gouging at its finest. read more

Be extremely wary. $640 for replacing 6" copper section with a pin hole leak. Spent 35 minutes. Also an extremely dubious almost certainly unnecessary further fix recommendation for $1500. read more

Unreliable. Never showed up. I had a small job, but important to me. We scheduled a two-hour timeframe for the plumber to show up. I called and found out the plumber was NOT on their way yet. Unprofessional. read more

Called Dusty Thursday morning about a leak in my shower, he was able to stop by within an hour and quickly diagnosed the problem (which ended up being the tile leaking, not the drain). Great service, highly recommended! read more

When I had a plumbing issue that I needed help with I asked around and Craftsman Plumbing came highly recommended. They were able to accommodate my schedule with an appointment the next day. Dusty showed up on time and was able to help diagnose and fix the plumbing issues I had. If I have a problem in the future I'll be sure to call them again. read more

We've worked with a lot of contractors and Craftsman is one of the best. Dusty and his crews are friendly, dependable, and their knowledge & experience saved us time and money. We used Craftsman to fix a plumbing issue our building was unable to, and Dusty made quick work of it. We also know people who have used Craftsman on very large projects and they were thrilled with the result. Would strongly recommend for any plumbing project. read more

We had a leak in our ceiling. We hired a different company which "fixed" the problem but it ended up leaking again a few weeks later. Then we called Craftsman. Drew from Craftsman came over on short notice, immediately diagnosed the real issue, and fixed it quickly and efficiently with true expertise. He was great to work with, and I appreciated the COVID-19 precautions. Pricing was straightforward without surprises. Would hire Craftsman again in a second. read more

Had an absolutely fantastic experience with these folks today. Cameron and Drew did some really great work around the house. I had a 9:30 appointment and they showed up on time, put together a quick estimate, and started work that same morning. They removed a bathroom fixture, installed a garburator, and replaced a exterior hose bib and they did it all quickly and professionally. Thanks you guys! read more