I had an incredible experience with H&F Jewellery and Jade, and especially with Catherine!…read more Like many nervous, first-time, engagement ring shoppers, I started by doing extensive research online and visiting several commercial retailers (Peoples, Michael Hill, Spence, etc.). I quickly realized that most were charging huge markups for their diamonds. My search algorithm must've caught on because that's when I came across this place. I decided to follow their Instagram for awhile as they often post tutorials and tidbit videos online. These vids in combination with all the reviews I had already read highlighting trustworthiness and service, made me decide to visit them. From our very first appointment back in April, Catherine was professional, patient, and extremely knowledgeable. My partner came with me on the first visit just to browse, and Catherine kindly helped her find her ring size and get a sense of her design/style preferences. On subsequent secret visits (between just Catherine and I), we refined the design specs, set a comfortable budget range and she guided me through every stage of the custom ring-making process via whatsapp. What really stood out was how educational and transparent the experience was. Catherine gave me a thorough, easy-to-understand rundown of the 4 C's (cut, colour, clarity, carat) and where I could maximize the value of my budget when customizing the ring. Never once did I feel pressured, talked down to, or upsold -- just genuine care and expertise throughout. The final result exceeded all expectations. When I proposed to my girlfriend (now fiancée) in Japan this October, she was absolutely over the moon! The ring was stunning -- elegant, beautifully crafted and exactly what she had dreamed of. After returning home from our trip, we brought the ring back for a resizing and Catherine handled it promptly and free of charge. I can't recommend H&F (and Catherine in particular) highly enough. If you're looking for exceptional service, fair pricing, and a jeweller you can trust, look no further!

I was in looking for a jade bangle for a very long time. I have a very tiny wrist and it's been…read morehard to find one that's my size and I really love. The sales lady named Moon and Dori were very helpful and welcoming. Moon went to the back room looked for my size a few times and really try to find the size and style suits my budget and taste. I indeed very happy to found my jade bangle, I fell in love immediately as soon as she took it out from the back. I think that's what is called destiny. Not only the bangle is really nice and the ladies there are magical and we had a good chat and laugh. It's very few good shopping experience since Covid. They have lightening my day! Thank you very much.

They fixed my broken watch and I couldn't be more thrilled at wearing it again now. I am so…read moregrateful for this repair and for the price I paid for it. Would absolutely come back to this store, the customer service is excellent.

I recently had several of my family's fine jewelry in need of repair and in some cases, reimagined…read moreinto pieces I would wear. I had no idea what to expect but I was met with incredible customer service, honest opinions, innovative ideas and all around top-notch results. I worked with Rachel and I can't say enough good things about her work with me. I will be going back to get more things redesigned and I have my eye on some of the beautiful necklaces they have in their showcases.

Really great jewellers. Amir is great. He really took care of me in educating me about quality of…read morediamonds, gold etc. He's been in the business since his teens and knows a lot. All the staff are very friendly and patient. Selection of items is great, lots of variety and Amir can basically design anything for you that you want. The store itself is quite nice. It's newly renovated since they originally opened. I'll definitely be back and recommend Amir for all your jewellery needs!

This past week I visited Finest Gold Gallery hoping to find a gold chain and cross. I had the…read morepleasure of dealing with a lovely young lady named Tara who helped me find exactly what I was looking for. She was patient and very knowledgeable. Also, she was kind enough to fix a necklace of mine that was badly knotted and she cleaned a small gold medallion for me that looked brand new when she handed it back! She did both these things for me free of charge. I give Finest Gold Gallery 5 GOLD stars and I recommend them to anyone who is looking for quality merchandise at reasonable prices, and wonderful customer service.

Jason the gemologist was very articulate and patient in displaying and ensuring our choice was…read moresatisfactory. We also had a great overall experience from the sales staff even after arriving very close to closing time. The magnitude of the available stock was also pretty impressive.

It was literally the worst shopping experience of my life, second only to the experience I had at…read moretheir Mississauga location. My fiancé and I had literally just gotten engaged the morning we decided to go to Spence to pick out an engagement ring for me (my fiancé wanted this to be an experience we could enjoy together), so we went to Spence just to look since everything was still so fresh and we wanted to enjoy the engagement part. However, that didn't last long. We were paired with a salesman named Arya (no longer employed there) who made us feel pressured, belittled my wishes, and only showed us their "artisan" diamonds (mined diamonds were not even mentioned during this experience). Eventually after trying on rings and asking questions when we could (he split his attention between us and another couple), he took us to a room and talked my fiancé into a larger diamond than I felt comfortable with (my fiancé is paying for the ring, but I have to wear it everyday). We were pressured to put a refundable "hold deposit" on the diamond we chose, despite my telling Arya repeatedly that we literally just got engaged and weren't ready. We went back 2 weeks later to collect our hold deposit and try our luck at their Mississauga location. I'd love to say that experience went over better, however, that would not be the truth. Needless to say, I will not be a returning customer to Spence for anything important. If I want a paid of artisan diamond stud earrings, sure, but for a piece of jeweler I will be showcasing on myself for the rest of my life, not a chance.

One of the best experiences we had during our wedding process was buying our wedding rings! To us,…read moreit is a true personal moment and Hollywood Diamonds was there for us throughout the experience. There were 3 moments through the experience that motivated me to write this review: 1. No pressure on fees: I told sales associate Linda our budget and she ensured to stay in it. If I was attracted to something a bit more expensive she did warn me before taking it out of display and even showed me comparables that were in my budget. They not only understand a couple's desire to buy wedding rings but understand the bigger picture of planning a wedding itself and therefore are very considerate when discussing prices. 2. The team's patience: My husband and I went into the store not knowing exactly what we wanted. We stayed there for a very long time looking and they never pressured us to buy. They kept advising us to take our time because they understand how big of a decision this is. 3. Very informative: My husband works as an Electrician and therefore they adjusted ring recommendations to rings that don't scratch easily. They also taught me how to clean the rings to keep it an extra shine as well as mentioned how easy it is to resize in the future. If you are a couple that needs heavy guidance like we did, I would highly recommend Hollywood Diamonds. They truly accommodated us in every way and now, we are wearing our dream wedding rings everyday all thanks to the team.

Thank you to the Thai family who provided my fiance and I an excellent experience at Hollywood…read moreDiamond! I had already (surprise) proposed to my fiance with a placeholder ring - the next step for us was to start shopping. We heard about Hollywood Diamond through word-of-mouth, and thought we could sit down to educate ourselves about diamonds, as well as try on some settings. Thach and his wife had the patience of saints to sit down with us for 2 hours to educate us on the 4 C's of a diamond, lab vs. mined, sizing, settings, literally any question and concern we could think of - Thach took seriously and alleviated our thoughts. Overall, it was a very pleasant, low pressure experience and to seal the deal, the pricing was unbeatable when we compared to online retailers. The cherry on top was that we were visiting from Vancouver, and Hollywood Diamond was able to get the ring completed for us in 10 days! That's unheard of, and we are grateful to the Thai family for going above and beyond.

Amazing ring! I bought my now fiance's ring here…read more Its beautiful. The process is very proffessional, they take you through all kind of rings, stones and designs. Then let you build the ring the way you wan it. Best part, the prices here are very good (compared to retail) and the product you get back is very high quality.

These guys rock! I found out about Kimberfire through a friend who bought his engagement ring here,…read moreand he sent them an email, copying me in it to introduce me to the store. I explained to Jonathan and Michael that I was looking for a sapphire ring, and wanted to know if they did gemstones. Michael got back to me fairly quickly and said that they could source some sapphires for me and asked me to book an appointment. The appointment was simple and done online. At the initial consultation, Michael showed me the stones he sourced (all within the budget I sent him earlier) and I quickly narrowed down my selection to one sapphire that just stood out. He took down all my notes about how I wanted the ring to be, and sent me an estimate later that afternoon. By the evening, I had a deposit placed and was excited. The entire process took about 7 weeks, from placing an order to receiving the ring. When Kimberfire sent me the sketches of the ring, there were a few changes that had to made the first time, but Michael was very helpful throughout, explaining every single aspect to me and answering every single one of my questions. In the end, I got a beautiful ring and paid way less than what I would have at another store I visited. These guys work within your budget to help you find the most ideal ring and stone. I highly recommend them. My fiance can't stop looking at the ring!

Patrick did an amazing job turning two gold rings, one with diamonds, with so much sentimental…read morevalue, into one precious and beautiful piece of jewellery that I will always treasure. His workmanship and attention to detail were excellent, and he was great to work with throughout the process. He listened to what my vision was and created something amazing. The finished ring is even more elegant and perfect than I could have imagined. I would highly recommend Patrick to anyone looking for a talented and trustworthy jeweller.

Amazing jeweller. I've been there many times for everything from watch battery replacement to…read morejewellery repair, including a significant rebuild of my engagement ring (purchased elsewhere and needed to be more sturdily constructed). They always take the time to explain what they recommend, their prices are extremely fair and they stand behind their work. Highly recommend!

Suzanne Crudden Jewellery is the BEST. From the moment I googled "custom jewellery Toronto" and…read morechecking out her website and appreciating her mission statement in recycling and re-purposing old jewellery, I knew that she was the one for me. I had my eternity band wedding ring (that had small diamonds all around it), and my solitaire engagement ring combined. It was the scariest and best decision of my life. I have been married for over a decade, and I could not help but notice how one's body changes - that included the size of ones ring finger. Knowing that I cannot change the band size of an eternity ring, I knew that I would need to do something drastic and radical. The entire process with Suzanne was so easy in every way. From the initial consultation, to the emails back and forth, wax model visit and the final product - everything was done to perfection and with the utmost professionalism. She does not waste one bit of your metal, diamond(s) and does everything at the highest level on all fronts. I cannot recommend Suzanne enough for all your jewellery needs.

I found Flux + Form on BlogTO's "The Best Jewellery Stores In Toronto"…read more After perusing their website I saw Carey Pearson's profile I knew instantly that she would be the perfect person to design my unique sapphire engagement ring. Carey was absolute delight to work with! She was very knowledgeable and patient with throughout the entire process, and helped create the ring of my dreams while keeping within our budget. The results are a gorgeous sapphire cluster ring that I absolutely adore. My fiancé and I will be back to her in the near future to create our wedding rings!