My husband and I booked through Expedia and an error occurred. We were told we'd receive a full refund as we cancelled the reservation within 20 minutes. Three weeks later we still have no refund, plus we were charged for the room a second time, on top of a random fee. Over $200 has been charged, and nobody can give me a clear answer. Called hotel AND corporate, they both don't see any additional charges than the first one, and still can't give me an answer as to where these came from and why we have not received a refund after three weeks. Manager is hardly in the office, multiple messages were left on voicemail and front desk with one returned call very late at night. Very unorganized, can't seem to understand the issue with my credit card being maxed out by them and our credit score dropping. Rude people at front desk, rude people at corporate, and just a horrible company overall. Will never be booking with Quality Inn nor their affiliates ever again. read more