I was driving home tonight when my tire light came on. It said my driver side tire at 26 left. I…read morecontinue to drive another block it was down to 10. I was right in front of Sullivan car care and pulled in. They were closed. The bay was still open. Steve, the owner walked out. I told him what had happened. He put air in my tire and patched it for me. He would not except any form of payment. I can't express how grateful I am for his help and generosity. I would highly recommend this place. I can't say thank you enough! I appreciate it so much. Pam Angotti

These guys are great! I've walked in at least 3 times with very minor problems and they took care…read moreof me with almost no wait. Other times they've even come pick up my vehicle when I had an emergency. Everyone is friendly and I like talking to the staff here! Everyone seems very trustworthy, which is important in this type of business! Keep up the good work here!

The fastest service I have ever received. Responsive, communicative owner…read more I would highly recommend this service. Jim

Usually go here for my inspection but always dread it because he is not pleasant. Made an…read moreappointment this year, rearranged my schedule with work and 2 children to show up and have him tell me I didn't have an appointment. When I said I have an appointment he said "well not going to get done today I have a drs appointment." Arrogant and rude.

Alan Byer Volvo has lost a customer for trying to give them an extra $4,000.00, and here is why…read more They refused a VIP Warranty renewal on a nearly mint car! You hear Volvo ads all the time promoting their 'upgradeable to 10 year VIP warranty' but I am here to tell you, it is only talk. Blahblahblah is all I got. My wife bought a loaded 2020 Volvo S60 AWD T6 Inscription, Polestar tuned car, in Jan of 2021. Certified with 3,500 miles off corporate lease, it had a five year VIP warranty. However, the warranty Expired Oct 15, 2024 as that was that was 5 years from the 'in service date;' yet neither Volvo nor the servicing dealer here in town Alan Byer Volvo, ever gave us notice of expiration nor an offer to renew, which we would have willingly done. Thinking about it running out soon, I reached out at the end of Oct. and was originally told OK. A week later I got a revised email saying: 'sorry, two weeks too late' to renew the warranty on her 24,000 mile car with no accidents, incidents or missed service appointments. Volvo corporate in turn referred me Back to Alan Byer. What nonsense. So now any interest we had in a 2025 or 2026 Recharge or XC upgrade has now become a Tesla, Audi or Lexus search. After owning maybe a dozen Volvos over my life, this will be our last. In researching this issue, I discovered Volvo is now owned by the Chinese Geely Holding Group. Shame what their fine name has become.

Five stars for an amazing turnaround in service. I originally visited on January 15th which was a…read moreholiday Monday. The dealership was a bit busy so the experience wasn't top notch. I believe in second chances and gave Alan Byer another opportunity to win my business. After speaking with employees of Alan Byer, my son and I took another drive to Syracuse and test drove a vehicle that would become 'the car'. After driving several, after I got into the one I purchased, I knew it was the SUV for me. The comfort, the smoothness of the vehicle (being someone on the road a lot, this is important), and the safety ratings (of course safety first). The XC60 is amazing. Still figuring out the semantics as my car 'slammed its brakes on' as I was backing into my garage - still figuring out the bells and whistles of the car, but I can work with that. It's a tight squeeze in the garage next to my husband's truck, so nice to know the vehicle is adverse to tight spots. However, it does fit in the garage and just working through the tecchy features of the car. Any way, the vehicle is amazing, Alan Byer was easy to work with. Staff was great from Jackie, Stephen, Deb, etc.

Had my car inspected and some needed work done. Ken was very kind and I didn't feel at all uneasy…read more Will def return

Always responds in a timely manner! I know when I leave my car at his shop that he will treat my…read morecar like it's his own! Highly recommend this auto shop in the Chittenango area!

These folks are awesome! Car's AC has been slowly worsening, and they were the only place around…read moretown to figure out what was going on. It did take awhile to get done, but more to do with sourcing parts, but will definitely be using them again.

I cannot recommend Syracuse Auto Works enough! Everything from scheduling to drop-off to pick-up is…read morea breeze. The staff are friendly and efficient. The mechanics always give me a great explanation of what needs to be done (in an educational, non-condescending way, which is important to me as a young woman). The waiting room is very comfortable and you can tell it's an incredibly organized establishment. Their communication is excellent. I will be bringing my car to Syracuse Auto Works for any and all future issues.

The towing service came earlier than expected and the service was professional and efficient. I…read morehighly recommend using them!!!

Had a very bad experience there with a transmission issue a few years ago…read more They said they did some work and charged me over 450 dollars and never fixed the issue and would not refund my money! My transmission ended up going less than a few wks after! I would never recommend Stevensons!!!!

I hit a pothole and had to replace that tire. The other ones were worn so replaced all four. They…read morewere helpful and friendly. I ordered through tire rack and tires were sent there. Things went well until I drove away. I think there are new scratches on my rims but I can't prove that so I will give them the benefit of the doubt. I should have photographed all four wheels prior to the work. The biggest problem was that the tires were not inflated properly. I got warnings right away that three of the four tires had low pressure. To me this is a very basic requirement when replacing tires. All 4 should be inflated to the proper pressure. I feel like this is a very basic service that they neglected to do.

Robs auto service are amazing I had a jeep that had several…read moredifferent auto shops telling me it was everything that it wasn't quoting hundreds of dollars and I went to robs and they said we re calibrated the angle sensor because we think somebody did an alignment and didn't relearn the position and that fixed my jeep that would have cost me at least 2,000$ trial and errors from other service companies I give robs an A++++ Thanks robs!!!!!! Ribs fixed it with in 5 minutes

Fair mechanical service but awful customer support…read more Made a morning appointment for an inspection and waited nearly 90 minutes. Had enough, left and had it done in minutes at another facility.