Mavis on Erie Blvd. - 5 stars - excellent and professional service. I will be back for other…read moreservices!

Great service!! Had a leak in my tire that made my truck undrivable. Took me in immediately between…read moreother appointments to get it taken care of. They were also one of the only places open on a Sunday which was a life saver!!

This location has consistently lied about their availability of services for more than a year now…read more They just turned away an easy service even though they had no customers in their parking lot or waiting room, claiming to be booked solid and unable to take a walk in. There was NO ONE THERE. This is after lying about access to state inspections on weekends and other more complex services being unavailable. They have lost a customer. DON'T WASTE YOUR TIME.

I have left several reviews for the Pep Boys location in Cicero NY, and they have been 5-stars each…read moretime. Yesterday I stopped by to make an appointment and they were able to take meright in,, which is unusual because they are usually very busy. So, my car was inspected, including the rust proofing and tire wear, and I was out of there in about thirty minutes. Just a great group of folks to do business with.

Staff is excellently. Service is top notch. No pressure to sell items not needed. Certainly…read morevalue for money and with an appointment they get you in and out in a timely manner. Highly recommend. I take all my vehicles.

Dan was absolutely amazing and saved us! Our car had an issue and was causing the loudest rattling…read morenoise. Rolled in on a Sunday at 1pm and Dan had it fixed and rolling out by 2pm.

I brought a 2022 Polestar 2 Performance, a rare one in Syracuse to this Big4, so happy with how…read morethey took care of the tire replacement. It was a day-and-night difference from another shop I struggled with that week. In the other shop, I was told that the tire would be ready in next day (not available), then 3 day later (not available again) and a week later. In contrast, Big4 got the matching tire next day. .. really saved my week for this rather exotic car. I saw how they meticulous took care of the car. I asked them to use the exact torque (103 lbs-ft) for the wheel bolts, and I saw they hand fastened each bolt with a torque wrench! Then they put the exact air pressure (42 PSI, I didn't tell them but they got it from the door sticker). This 42 PSI pressure is very important for the safe operation of Polestar 2. Overall, they did everything timely (waiting time was very short), yet handled everything very professionally. Some other notes: ---Customer reception area was spacious, clean and welcoming. That space didn't have any "tire smell" that is commonly found in most tire shops. Actually the door had a sign, "don't bring a tire inside" so I could tell they try to make this space as nice as possible. There were two nice old water paintings decorating the wall, and many photos and the big wooden American flag and Big4 sign. I liked how they decorated the reception. ---I saw a firetruck being serviced at another slot. I didn't know a firetruck could be placed in a private shop like this, and that scene was kind of assuring that even a firetrucks being sent here for service. I am so happy to find this shop, and can recommend it to anyone.

Got my front brakes done here, left the lot with them squeaking/grinding immediately (850 btw). I…read morecome back a few weeks later to get it fixed, they try to blame my rear brakes which they didn't do and charge me, I tell them it's the ones they did. I come at the end of the day to pick up the car and am told they found rubbing on the brake/rotor and fixed it at no charge. As I pull out there is no fix, the same noises come from the front of my car. Waste of my time and two missed days of travel for my job.

The value was what it was i love it I bought a 2026 fat Boy the two tone Back and green it's Hot I…read moretold the sales guy Avery what I wanted and he went above and Beyond and got the bike I wanted without trying to push anything else on me he got me the Bike just on me giving him my word who does that anymore thanks Avery and performance HD for a very awesome experience

Excellent service from Tim and his crew on a busy Saturday. Tim went above and beyond to locate a…read morespecialized tire from a local dealer as we're visiting from out of state. He made me feel assured that all will be done by end of service day, and he came through as promised. Very grateful for the professionalism, folks! Thank you very much.

These folks are awesome! Car's AC has been slowly worsening, and they were the only place around…read moretown to figure out what was going on. It did take awhile to get done, but more to do with sourcing parts, but will definitely be using them again.

I cannot recommend Syracuse Auto Works enough! Everything from scheduling to drop-off to pick-up is…read morea breeze. The staff are friendly and efficient. The mechanics always give me a great explanation of what needs to be done (in an educational, non-condescending way, which is important to me as a young woman). The waiting room is very comfortable and you can tell it's an incredibly organized establishment. Their communication is excellent. I will be bringing my car to Syracuse Auto Works for any and all future issues.

I was pleasantly surprised that a lady mechanic was working and she was able to drive my manual car…read moreto get it state inspected! She was knowledgeable, very quick, and I was impressed by how hard she was working as the only mechanic on duty this afternoon when I was there. There was a small waiting room (with bathroom) I could wait in while the inspection took place. There's plenty of parking outside. It's on a corner of a busy intersection but not impossible to get out of if you turn right out of the parking lot! I love women supporting women, and I love it when we are outside the box (driving stick shift!!!)

I was called and seen the same day for all new tires. Tires are in stock and ready and staff is…read moreknowledgeable and friendly. I have always been happy here and will continue to send friends and family here as well. Safe tires are my priority with 5 kids in the car!! I won't go anywhere else.

Good service, both technically and personally. Their prices seem fair and they don't oversell you…read moreon "extras". We use them regularly.

I brought my car to Glisson's for an oil change a few weeks ago. Yesterday, I was driving (long…read moredistance) and started smelling burning. I pulled into a gas station and found the oil was basically empty. I was surprised, as the oil change was so recent. I inspect further and find the oil filter has a major gash in the corner ... with oil stains around the gash. I add 2 quarts of oil and watch the filter. Sure enough, a drop of oil starts to form on the gash, eventually dripping. My question is: how could this have happened? The gash was way too big and obvious to not be noticed (on the edge where you grip w your hand). Did they knowingly install an obviously damaged oil filter? If so, why?? One theory (and this is only a guess, but I'm otherwise struggling to hypothesize a reason to give Glisson the benefit of the doubt here) -- I remember when I brought my car to them, I was under the weather, so as a courtesy to make sure I didn't spread whatever I had, I wore an N95 mask. The person at the shop looked at me weird like I was their political nemesis, so I explained that I was wearing it bc I was under the weather and didn't want to infect anyone else, but that didn't seem to change their disposition at all. Again, this is just a guess, but I truly cannot fathom why they would have installed a visibly obviously damaged oil filter on my car. (If someone can provide a valid hypothesis, I will delete this review.) Either way, my engine may have extensive damage due to driving without oil to the point it started burning. Arrggghhh.