Terrible business model!…read more I came in looking for a repair on a tire from a screw in it on a Friday afternoon at about 4:15. While all information both online and on their front door says they're open until 5, I was told that all the techs had left for the day at 4. This has been their hours since COVID. I said that they should consider updating their hours, but he didn't seem to care. No apology, no sense of wanting to help...nothing. I asked if there was anything that he could do since I really needed the tire repaired and he said, "No, my guys are gone and the compressors are all off". I replied I would pay extra or even double but he wasn't interested in my business. It's a good thing because I will NEVER use them in the future. That lack of clearly communicated hours, both digitally and on their front door, the lack of common courtesy, and what I perceived to be a dismissive attitude all made for a terrible experience. I would warn people not to use Pat's since they seem to have little or zero regard for potential clients. A lack of quality customer service is always a pet peeve of mine, but not being respected is even worse! My advice - AVOID AT ALL COST!!!

From the owner: Pat's Tire Service Inc provides tire sales, repairs, retreading, wheel refinishing, powder coating,…read moreand emergency road services to the Rome, NY, area.

They quoted me $2000 for complete rear brake service. I went to a different reputable service in…read moreRome and got it done for $512. Goodyear did charge me $190 for the quote. Never going back.

It was an absolute awful experience , a man who claims a title of service manager there today ,…read moregives me a complete attitude chirping at me , tells me for a simple inner tire plug it will be an hour at least of a 165$ labor charge for a simple tire plug which is all I'm asking. Trying to scam and rip people off and this service manager needs to be put in his place

Amanda is pretty awesome at repairing rims. She had to mix a few colors to get the perfect match…read more It took less than an hour to do. They can meet you at your house or you can meet them at a dealership they plan to be at. Penny from the office was super responsive. Setting up the appointment was so easy. I didn't have to fill out any forms online. We communicated everything via text and email. As soon as I paid for the service, Amanda emailed me the invoice mark paid. I highly recommend and would use their service again. I am so happy with the results!.

Had my rim fixed today, I was worried that I'd have to buy new rims but I started to do some…read moreresearch and came across this company. I can honestly say I am 100% completely satisfied! Amanda did a great job fixing the bend in my rim. I am not from around the area but I know that I can't find the same serve in New York like in Pennsylvania. Janice was also very helpful when it came to getting a quote for my repair. She walked me through the process and explained everything I needed to know. I'm so happy I decided to go with Alloy wheel repair instead of the other tire places. I highly recommend if you want fast, honest and high quality serve!! :)

These guys are the best around and have the best prices ! I highly recommend them !! Family owned…read moreand operated business are hard to find these days