Loyal Customer for Life! The Best Service and Integrity!…read more After Craig and his team at Johnston's Auto Body did a flawless job on our Range Rover, we didn't hesitate to bring our Hummer EV truck in for specialty work--and once again, they exceeded all expectations! The job list was specific: installing two heavy-duty recovery hooks, fixing a small chip in the front, and applying a full winter protection coating to prepare it for the NY cold. The work was done quickly, meticulously, and with the kind of expert precision you'd expect for a high-end vehicle. What truly solidifies Craig's reputation is his character. Because we were returning customers, Craig performed all of the requested work on the Hummer EV--the hook installation, the chip repair, the winter coating, and a comprehensive vehicle inspection--completely free of charge. He insisted on this incredible gesture of loyalty, simply saying, "We take care of our customers." That genuine care and staggering generosity, coupled with his impeccable high-quality work, is simply unmatched. Johnston's Auto Body is more than just a shop; it's a business built on trust and exceptional service. If you want the best work done by the best people in Utica, go see Craig. We are loyal customers for life!

Johnston's came to our rescue during the 'White Out" the day after Thanksgiving. Due to the poor…read morevisibility, I overshot a turn near our home. Our 4WD Audi slid off the side of the road, ending in DEEP snow all around the car, with the right side wheels in a ditch. I thought we were in real trouble. Steve and Devin from Johnston's showed up in less than 20 minutes after my wife called AAA. I could not be more impressed with the expertise they both demonstrated in freeing our car. From the very deep snow, they pulled the car, with my wife and dog still in it, backward onto a flat bed. They got to our house, then backed up the long curving driveway in very poor visibility and deposited the car just where I wanted it in front of the garage. On top their knowing exactly how to quickly resolve a difficult situation, they couldn't have been more pleasant. The gave us a Happy Ending, to what could have been really terrible. Highly recommend Johnstons.

I had Dashboard Christmas Tree Lights blinking. The Dealership tried twice and I thought I have to…read moregive a 3rd try as a Dealership I was paying top dollar for a car that was no longer under warranty. So with two recommenations, I went for Big Dog. After the fix, they wanted to save me money and handed me a list of details to give to my Dealership. And they honored it. Shout out to Five Star Subaru and Big Dog. Todd was amazing and right now my husband's truck is there. I will be posting again soon. Shout out to Big Dog.

I had an absolute terrible experience with them! I seen good reviews so I tried them out they let…read moreme leave with my calipers off of my rotors, which then put my life at risk and then I needed to get new rotors because it pretty much destroyed him! I have a video if you wanna listen to it! Asked them to fix my tires cause they kept going low. They "changed" the valve stands. And yeah, I'm still having the same problem and I told them that when I brought it back and still didn't fix the problem.. then charge me 1600 for brakes and rotors one wheel bearing one tie rod, a lightbulb and two valve stands.... I was out of work for multiple days. I had to bring my car back., because they couldn't do their job properly the first time, and then charge me for the caliper that they couldn't do right. places is a joke if you want to get ripped off, go there! They charged me for some of the dumbest things they will nickel and dime every cent they can get! I wish I could post pictures and videos! To show you!

First I'll start by saying you won't meet a friendlier or more courteous group at any garage. Just…read morerecently bought a Nissan Altima from them and this is the third car my family has purchased (so far) from them and trust me they have something for everyone in the family (saw a couple really sharp Subaru's). Now a lot of places would hand you they keys and send you on your way, not ADP.. they make it known that they're there for any need you might have even after their job is technically done. Wish I could give them more stars. Highly recommend Jerry and the boys for your next purchase, or just going to get some body work done. Thanks again guys!

The owner was extremely nice and helpful but I purchased a vehicle in cash with him knowing I was…read moredriving it to Alabama. Had the car inspected and was told it was good. Before I even made it to Alabama my A/C compressor went out and I had a service engine light for a gas leak. I took it to a repair shop when I got down there and was told no one could work on the vehicle because it the entire bottom of the vehicle was rusted out and could cause further damage if they tried to work on anything. I ended up having to get rid of the car and ultimately lost $6500 in less than a months time.

Called them & asked them if they did wet sanding & buffing of body panels, I was brushed off & told…read more'we don't want your work' Not the most polite greeting!

We used Twin Cities three times in twenty years.. this is a fanatically honest body shop and owner…read more He will chase scammers and pushy insurance adjusters out to protect your repair claim and make sure you get what your insurer owes you. ~Not too expensive ~ not the cheapest but in a city full of dodgy fly-by-nights they deliver consistent, perfect work, IPI and Glasurit paint line and he doesn't charge you for one paint and deliver you another. The shop is clean and modern, frame machine is top of the line with up-to-date data. Other observations: ~He repaired our door when our Camry got hit and after repairing it to look like the day it was made and meticulously cleaning the car, he spent an hr with a pressure hose just checking the rubber doorseal for even a drop of leaked water prior to pick up. ~We didn't have to take the car to numerous shops to fix AC they have the equip. there. ~"Fanatical" attention to detail isn't the word... these men are true craftsmen who still take pride in their work and a treat to deal with in world full of wacky or shady operators. Last of a dying breed of no-drama dependable private repair shops who still very much take pride.

My F150 needed a tow to a local Ford dealership. I called Mike's and a young lady said their…read moredriver would be there shortly. We live 20 miles from their towing location. Arden showed up on time, got under the truck and pointed out that a coolant hose had disconnected. He didn't waste any time, got the truck on his tow and was on the way to the dealer. I will use them again if need be.

Excellent professional fast service. Towed RV to shop & fixed it. Outstanding quality!…read more Thanks Mike & Mike

I went here with my sister to buy a car. She fell is love with a 2004 Hyundai Santa Fe. She paid…read morealmost $6,000 for this piece of crap. We worked with Dave the son. Dave the father is a crazy mouthy old man that called me crazy for complaining on my sisters behalf. Told me I wasn't a man because I was filing a complaint with DMV. After she bought it we discovered the car never legally passed inspection, the rear tires were so bald I had more tread in the wrinkles on my forehead. The balljoints were bad, the tie rod end fell off in the driveway, the ABS wires and sensors were torn off the rear wheels and the fuse was removed so the warning light on the dash was not on. The brakes are completely shot, the gas tanks leaked and they cut the exhaust in half to repair it instead of removing it like a real mechanic would have done. Now the exhaust rattles down the road. The emergency brake doesn't work. Look at these tires, they claim these tires passed a legal NY State Inspection. These guys took advantage of my sister who is also a single mom with 4 kids. Also see the photo of the tie rod ends that fell out, you can see how busted up they are and these are suppose to be checked to pass a legal inspection. This dealer is a crook. We brought the car back for repairs, they took it for over a week and never fixed anything and refused to tell us where the car went to get repaired. When we got the car back it was worse. The windows didn't work, center wheel caps were missing and it almost appeared as though they took parts off our car for a similiar car they had on their car lot. As we were waiting another customer, "gloria" said her car had a broken frame and she bought it like that. She said she didn't have a choice because nobody else would finance her. This place needs to go out of business. D&D Auto Body and Auto Sales in Utica NY is a hazardous place to buy a vehicle. They take advantage of people with low credit or low income and sell them dangerous cars that won't even pass a NY State Inspection. DO NOT GO HERE.

Stop down to D&D Auto Sales and service we have been serving central New York for 40+ years. We…read morespecialize in Professional body work mechanical and Auto Sales #1. We have financing available for everyone. All you need is a affordable down payment and monthly payment. Live at your address for approximately 1 year. Job for 1 year and no repossession. Contact me Dave Sykes Jr at 315 542 5401. We have been at our location on Rutger St for 40 years. We now have a new location 2116 Oriskany St w Utica NY 13502 stop down and see what we have to offer. I guarantee you will be satisfied with your new pre-owned vehicle.

nasty owner, fraudulent activity he'd car in storage for 18 days to get increased payment from…read moreinsurance co. AVOID AT ALL COSTS. waited 21 hours for tow to arrive.

My car had been stuck for 3 days and Steven came to aid earlier today and got my car towed out from…read morea ditch. Super nice guy and helped me out greatly!!! I would highly recommend this business!

The nicest business I ever visited. Starting with the lady on the phone able to patiently listen to…read moremy thick Brazilian accent. if that wasn't enough she was able to get me in the same day, the end of a really hot day. The guy would not be able to get all of the parts for my car before my return home trip but... he got my window up and shut in place so I'll be able to get home to CT. The nicest guy eve, the sweeter lady ever, they blessed me so much. I was getting ready to pay at least 80 dollars as it was not an easy task. He charged me zero, that's right 0 dollars, wished me luck and gave me the most comforting smile. Please don't go see anyone else. Safelite didn't even care to try and help and I was their customer. No one else deserves your business but Autocations the best of the best!