The first appointment I had there was for an oil change. As i was paying the cashier for that, I…read morementioned to her that i should have have also had my tires rotated. She told me that they didn't need it. That let me know that this was a trustworthy business and i have continued with them since then and have also recommended them to friends and relatives who have had similar experiences with them.

Been going here for a few years and they're always so affordable! Quick easy service and easy…read moreappointments when needed over the phone! The other reviews don't do them justice I guess people just can't be patient or wait until the very last minute.

These folks are awesome! Car's AC has been slowly worsening, and they were the only place around…read moretown to figure out what was going on. It did take awhile to get done, but more to do with sourcing parts, but will definitely be using them again.

I cannot recommend Syracuse Auto Works enough! Everything from scheduling to drop-off to pick-up is…read morea breeze. The staff are friendly and efficient. The mechanics always give me a great explanation of what needs to be done (in an educational, non-condescending way, which is important to me as a young woman). The waiting room is very comfortable and you can tell it's an incredibly organized establishment. Their communication is excellent. I will be bringing my car to Syracuse Auto Works for any and all future issues.

PHYSICAL ASSAULT: I had an extremely troubling experience at Upstate Imports Auto Repair in…read moreSyracuse and would strongly caution others. The owner, Jeff Thomas is complicit in the abusive behavior of his employees, based on my personal experience. I brought my Range Rover in for diagnostics and a repair quote. When I politely asked for clarification on certain billing items, the service advisor (Tony Lesko) became increasingly abrasive and ultimately refused to continue working on my vehicle. I was instructed to pick it up immediately and pay only for diagnostics, which I did. At pickup, after I paid and signed only the receipt, I documented my vehicle with photos and video. *** While I was seated inside my car preparing to leave, the service advisor came out of the building, banged on my driver-side window, and then reached his arm inside my vehicle, multiple times, without my consent in an attempt to honk the horn, while continuing to make aggressive remarks.*** This behavior was intimidating, unprofessional, and completely inappropriate. The interaction was recorded. While on the premises, I also noticed that a brake warning light was illuminated, which had not been present prior to bringing the vehicle to the shop. That raised serious safety concerns for me. For clarity: tampering with a motor vehicle or interfering with its operation can constitute a felony under New York law. I am not making an accusation, but given the conduct and the vehicle condition upon release, this was alarming and unacceptable. Customers should be able to ask billing questions without being subjected to intimidation or physical boundary violations. I have filed formal complaints with the appropriate agencies and would not return.

Went in for a pre purchase inspection of a 2015 M3. Took around an hour and came back with a…read morethorough report on the condition of the car. Staff were accommodating, price was reasonable. Feeling good about the shop, I also asked for a quote on lowering springs installation. I was quoted around 900 dollars for the job, which I later looked up the book hour from BMW on this job was only 4.5 hrs. They also wanted 250 for alignment. Both these two quotes were on the higher end. I ended up driving to the stance shop at Queens and got the springs installed along with alignment for 400 dollars

I've purchased a couple of cars from these guys, but, I've got to tell you, this last experience…read morewas out of the ordinary! The sales department was willing to bend over backwards to accommodate an unusual request about a trade-in that worked out GREAT for me. They were willing to think and step outside 'the box' and saved me a bundle. They gave new meaning to the phrase "customer service." I'm a customer for life!

Crest Acura is a 5 star dealership with a friendly, professional service staff that you can depend…read moreon to provide excellent service. Highly recommended. Jim N.

The staff here is always kind, they listen to whatever car issues I have and make me feel heard. I…read morereally don't know much about cars and they've never made me feel bad for that. They've resolved some major car issues for me so now I go here for everything. I once drove right off the highway into their lot with every engine light on, and my car was diagnosed, fixed, and ready to drive again very shortly after. They even supported me through getting reimbursement from a shop that had done poor work leading to this issue. I feel that the cost is reasonable compared to what I've paid other places, I am often pleasantly surprised with the total for services. Call ahead and they can often tell you when the best time to come in is for the quickest service!

I searched Yelp looking for a reliable place to have my Toyota Sienna van's oil changed and the van…read moreinspected. I have Parkinson's and the van has been converted to accommodate a wheelchair and fitted w a ramp. I need it to stay independent. The reviews on Yelp were so positive I called and got an appointment. Allow me to say, you all were so right. This place knocked my socks off. John is so thoughtful and thorough, he doesn't make you feel like a loser if you need to have something explained, and he's a problem solver. McKenzie, the young woman working the counter, is similarly on the job, and is equally thoughtful. For example, seeing I use a wheelchair, they made it easier for me to access the office and in a way that was matter of fact and not condescending. When I needed to return the next day for an inspection sticker, McKenzie met me outside the office while still in the van, and did the back and forth on my behalf. It might seem minor but it's so nice to have someone see and act on the "little" things that make life easier to maneuver. Bottom line: Bayberry Automotive is now my go-to garage of choice. They were great w my car, and w me. They have my strong endorsement.

My husband and my dad have used Jason's Auto Repair in Liverpool on and off for Harley inspections…read moreand auto repairs; today will be the last however. I drove my dad over today to pick up his vehicle before Jason's employees could begin any work on it. This was after I happened to read a snarky and mean spirited social media post Jason made on his business Facebook page mocking my father. It strikes me as odd that the owner has so much extra time to spend in his air conditioned office on social media, than in the shop. Anyway, my dad got the keys from Jason's wife in the office and was walking out, when Jason confronted him in the parking lot in a very aggressive and confrontational manner. I was concerned for my dad who is 80 years old, small stature, and mostly deaf. It's obvious Jason could benefit from anger management classes after seeing his behavior today, and the way he responds to people on social media who say anything he doesn't agree with. His comments reflect his condescending, arrogant, and hostile attitude. On his Facebook business page Jason mocks my dad's BMW for failing inspection elsewhere, and then again at his shop, for a broken tire spring. A repair that Jason called "minimal." I don't think a lot of folks just getting by would agree that $1,600 is "minimal." Jason made a point of emphasizing on his post that the vehicle was a BMW. Yes, it's a LATE MODEL BMW X3 SUV. How is that even relevant? The vehicle belonged to my now deceased mother. It was her wish before she passed from breast cancer to own one luxury car in her lifetime. Frankly, my dad is happier driving his 13 year old Toyota Tacoma pick-up truck w/out all the bells and whistles. Speaking of which, today Jason was screaming at my father claiming my dad gave him a hard time a couple years ago when the pick-up failed inspection for a broken sway bar. That was completely FALSE. Records on file prove Jason PASSED the truck, and my dad himself discovered the broken sway bar after the fact. He took it back to Jason's for the repair. Bottom line- use caution when dealing with this shop, as the owner has a scary temper. He will no doubt write a rebuttal to this and claim I'm a "liar" or mark it as "spam" as that is his modus operandi with all negative reviews left online. I stand behind what I wrote! Thankfully we found another local shop today who will do the repair (minus $300) and this owner (who is familiar with BMW parts) doesn't judge an elderly man driving a BMW, make inaccurate assumptions, and mock him on social media.

Took our truck in for repair of power drive cable, was told on that Friday that they would look at…read moreit by Monday or Tuesday (2 people heard this). Would call with information. !.5 seeks later still no call so we called and were told it wasn't even looked at yet and they were going on vacation in a few days for a week. (what why were we not told that when we dropped it off, oh wait because we were told a few days for a call..) So now we're into week 4 and still not a word of any work, so again we call( never them) and are told that the part we brought was wrong and they had to get a new part, another week goes by and nothing, then we get told oh the rack is bad and we need to have it replaced,,, at a cost of $2000, ( original price of other work was about $400 or so) so we say to do it and still 2 more weeks later it finally got worked on and completed. 6= weeks for a power steering cable. Excuse after excuse, and throw in a vacation. This is poor service and we had a similar situation with our van there, but thought maybe he got better. Our mistake. If you don't need your car/truck/van soon go here but other wise be prepared to wait and wait and wait for him to even look at the vehicle. Then up the price by adding on other repairs. Did he apologize, yes, was it okay? no. I am sure lots of other cars were in and out while ours sat waiting to even get in. This is a poor service company. I am sure this review will be met with them in a nasty way, it is what they do to poor reviews, lose their temper. but I am stating actual facts that he had to acknowledge when the truck was finally done. Will never recommend or be returning, fool me once shame on you fool me twice shame on me. Go anywhere but here.

I was in a bind and they got me in immediately, which was very kind and much appreciated.read more

This place is amazing. Traveling through with my 5th Wheel and had an issue with my front brakes…read moreafter a Massachusetts Mini Copper decided to stop and back up on freeway after missing his exit. Thank the good Lord I was able to stop before he was a hood ornament. Hubbs Auto was able to work me in right away and get me back on the road. Great people and outstanding customer service!

The fastest service I have ever received. Responsive, communicative owner…read more I would highly recommend this service. Jim

Usually go here for my inspection but always dread it because he is not pleasant. Made an…read moreappointment this year, rearranged my schedule with work and 2 children to show up and have him tell me I didn't have an appointment. When I said I have an appointment he said "well not going to get done today I have a drs appointment." Arrogant and rude.