I had to replace a windshield through my insurance. These folks didn't pop-up through my insurance, but they were recommended, so I asked to use them & the insurance agreed. I called them to set up the appointment & it went really well. Then, I figured I'd get my two front windows tinted at the same time & they offered me a discount!!! COOL!!!
So the place was a bit hard to find, but I'm always lost, so I don't think it'll be hard for you.
I'm their first appointment. So I get there & I had to wait a bit for the crew to arrive, whatever, that happens... I guess? As soon as they did get there Dominic came right up to me & apologized. Then we talked about where to park, etc... I pull into the shop & they get right to removing the windshield, like super fast! While that was happening, Dominic & I discussed tint percentage & the benefits of their material, etc...
I waited in their office what felt like less than a half an hour & presto, new windshield, two front windows tinted, my SUV looked GREAT!
We talked about the process, the required curing time & even started talking about their other services.
Everything went SUPER!
Now... about 10 days later I reach out to them regarding the rearview they installed (I need to remove it to install my dash cam). I get an e-mail back saying to text them. I do, the following day. also mentioning that I have a question about the installed tint. I've tried to e-mail them, tried to text them, but nothing. It really sucks that what could've been a great all around experience turned out to be a great installation but with NO post-install communication, it's less than ideal. They say their job has a lifetime warranty, etc... but if I can't get them to call me back for something minor, I can't imagine what a real issue or complaint would have them do. I sure wish I would've done a bit more research & chosen someone else.
Good luck to everyone! read more