I called the Maintenance Experts to fix a hole in my siding roof area…read more There was a bit of a miscommunication at the beginning but the staff at Maintenance Experts made up for it. I was able to get a quote the day after my email request. The job was scheduled for less than a week later. Overall, I'm happy with the work completed.

I contacted the company for kitchen tile replacement and wall backsplash. The company never…read moreresponded.

I own and operate four rehab facilities in northern Illinois. I have had various different…read moredisasters over 15 years in practice so I have had exposure to multiple mitigation companies. I wouldn't say that any of them really impressed me to the point of carving out 20 minutes of my insane schedule to write a review, good or bad. Obviously that changed when I met CJ @ Illinois restoration... Unfortunately about 2 months ago I had toilet water coming through my ceiling into my therapy bay from the dermatology clinic upstairs. I obviously freaked out and immediately called CJ who I had recently been introduced to. He literally stopped what he was doing and was at my clinic in 15 minutes. He took control of the situation and to my astonishment, had a team pull an overnight to 100% clean and de-nastify my space. I was able to treat patients the very next day! The story doesn't end there. The people responsible for the mess were less than cooperative and CJ and his crew were phenomenal go-betweens to get the mitigation and the rebuild covered as quick as possible. I did not know that any mitigation company also did the rebuild work! 100% made a shitty (no pun intended!) situation so much more tolerable. I can't say enough about CJ and his team. Super fast, always answered the phone and exceptionally high quality work all around! Thanks guys!!

I cannot speak highly enough about the entire staff and crew at Disaster Solution/Illinois…read moreRestoration Services! Back in mid-January 2023, my dishwasher sprung a leak. The leak caused damage to my whole main floor and sent me and my family to a rental home for several months. Disaster Solution was recommended to me by my insurance company, USAA, and I am so happy I contacted them. They arrived quickly after I reported the damage and got straight to work on water mitigation. The first team to arrive was extremely friendly, empathetic and communicative. I had a full house - two toddlers, 3 dogs, a cat and I work from home (plus 20 or so plants that needed to be relocated). The lead of this crew was JB (Jeremy B). He was sensitive to all of this and incredibly patient as I worked to reorganize and rearrange my home. Once I got myself organized, him and the crew boxed up the rest of my belongings, wrapped my furniture and took it off to storage for me. After water mitigation was completed, I was contacted by my project manager, Mark. Mark - is - the - BEST. He was extremely thorough, provided ongoing updates and promptly returned calls (or just answered them immediately). I never experienced a delayed response or frustrating moment with Mark and his crew. They always arrived on time, usually had answers to my questions and, if they didn't, I'd hear back within 24 hours. All in all, my little disaster took 5 months to fix. The insurance sometimes dragged, the materials took some time to arrive, but I always knew that if I had a concern that I could simply call my estimator or project manager and they would walk me through the process or provide me with an estimated timeline. I'll never forget - the first time Mark was telling me what his email address was he joked and said "it's not @disaster-solution(S) with an (S), it's @distaster-solution.com because there's ONLY ONE SOLUTION". I still roll my eyes at this joke, but, he was absolutely correct... from start to finish, it felt like one solid, cohesive solution. I am forever grateful to this crew! (A special shout out to Dave who worked tirelessly to fix my home and had to listen to my toddlers screaming while doing so.)

I would give them zero stars if I could! Total rip off! We had both our bathrooms redone by them…read moreand 4 months later we have to spend another $3000 to fix the crap job they did on the shower bench and grout. It took 4 months to do both bathrooms and left all the trash. No wonder he went out of business!

We had a mold issue in our basement and needed the probably resolved quickly. Austin came by on a…read moreSaturday to give me an estimate. He beat his competitors pricing and was efficient in his work. He even let us keep one of his large dehumidifiers in the basement until we could get our own. I would highly recommend.

These guys did amazing job pressure washing my house and my patio…read more Came on time helped move my stuff out the way Price was very reasonable for the amount of work they did! Will use again

I have zero experience with this company. I left them a crappy review initially, mistaking them for…read moreUS Home Restorations Inc. out of Glendale Heights those guys suck! My bad. U.S. Home restoration was contracted to do some work on our home. The work at the time was subcontracted from them, to some guys who seemed really unprepared and unprofessional. They took weeks between tearing the siding off our house and putting the new sidding back on. They left nails and siding all over the yard which I had to clean up myself. They were also supposed to replace two skylights. Instead of replacing them, they took advantage of me being out of town, and my mother law being alone at the house to do half the job. Saying they don't do skylights, and replacing only the flashing and the dome over the skylight. Even though had accepted the job and the check. Since the work has been done I found nails everywhere including places I am not even sure how they got to, three different pieces of siding have just come off. Which never happened in the 20years the old siding was on. Worst of all the skylight that had a slight leak before has now apparently been leaking into the wall to the point that a small flood of water came pouring out a lower area and there is mold in the wall. When my wife called the company to try and rectify the situation, they told her that the sales guy we dealt with didn't work for them anymore, and hadn't handled the warrantee paperwork properly in the first place. There was nothing they would be willing to do for us. I tried to call back and reason with the representative I was speaking to. He was rude and would not even discuss the possibility of helping us rectify the mistakes made. It rather quickly devolved into an argument which ended with him hanging up on me. Nobody from this company ever did there job properly or fealt the need to make any apology for doing a crappy job. Then as thing have gone wrong with the crappy work they have basically told us it is not there problem. Stay as far away from these people as possible. You will regret it otherwise.

This is a top notch crew. From Kevin, who has been on top of the project since we first met, to…read morethe crew that did the roof, to the crew that did the siding and the crew, who today are doing the gutters and downspouts-- professional from the time they pull up, to the time they clean up and pull out each evening... I couldn't ask for better service. They understand the stress levels the homeowners are under in dealing with the Insurance company adjusters and work with us to make sure all the i's are dotted and the t's are crossed. I rejected 15 other companies for a variety of reasons, before finding the best fit for our situation.

I'm a landscape contractor in the area with 5 stars across the board that was in need of a fence…read moreinsulation company. I found Dan on Facebook through a form page. I saw him posting a lot of good pictures online and I figured i thought I'd give him a shot. We got in touch we spoke about a few jobs I have that I need help with and he said he can help me. I told him the requirements that we have and he said no problem he can get this to us. - Insurance certificate with our name on it before he starts working. - Take before, During and After pictures. This was June 19th week. June 23rd. I contacted him asking him if he was still planning on going to the clients home on Saturday to do the work. He responded yes. He told me it would be done by Sunday. It wasn't and he didn't contact me to let me know. (Very frustrating as I shouldn't be continuously contacting him). The job wasn't done over the weekend. The job was supposedly going to be done on the following Tuesday but it didn't until Wednesday. I understand weather permitting, however he never told me that he was coming out the following day. Wednesday supposedly the job was completed but it wasn't. This was a 1 man - 2 day job and pretty cut and dry project. Thursday June 29th I reached out to Dan about his project. I had to stop out at the property to find the fence installed has major issues since he never sent me the pictures. 1. Posts are loosely in the ground. They move and jiggle around. They aren't solidly in the ground as they should be. 2. The fence is chipped and cracked in several areas along the hinge areas very visible. 3. One post is being held up by a bungie cord - because the post isn't solid and is loose. 4. One post is crooked. 5. On one side of the home the fence isn't flush with the home as it should be. There is a piece of fence between the gas meter and the post loosely standing there. 6. The hinges on the left side of the garage are facing out and the one on the right side of the home are on the inside. 7. The gate can't open clearly due to the gas meter being in the way. Per the previous fence the gate opened as it was in the middle. 8. The gate on the left side was supposed to be 48" and 36" on the right side. He responded blaming me for picking out the worst materials to have installed. "Clients choice". It's a crappy installation. See the attachments. Dan asked me what I'm charging for labor and I responded; What I charge for labor or for the job has NOTHING to do with your quality of work period! He offered to have this fixed on the 4th of July and I declined as my client is having guests over this holiday weekend. This should have been fixed before the weekend not when it's convenient for him. This crappy installation can hurt my business reputation. He has used volger language with me and has threatened me because I've brought this to his attention. I had to get my attorney involved as he's acting out of control instead of fixing the problem so he can get paid. Update 7/13/18 The project is still incomplete. Unfortunately we have had to get our attorney involved since Dan has made severe threats after leaving this review online. Additionally he isn't willing to work with us and get it done how our contract with our client states. "Dans texts below; The next thing I say to you will be face to face. I'm done with the text talk. Maybe reconsider the way you talk to people, it may run some the wrong way I FUCKING TOLD YOU I WAS GOING TO ADDRESS THE ISSUES. Apparently you can't read or were ignoring it. lol..... sue me......for damage I did or material I wasted of yours? Emotional distress? I'm done with this for today guy. Well took soon I see you went on my Yelp page you big fat fuckin piece of shit. I was goin to let this go, but you changed my mind" I don't want the gates flipped as Dan wants to do because there will be holes empty or filled looking like junk. I want the posts replaced, and gates that are broken replaced. Sadly if he doesn't do it per my instructions which I've messaged him a few times about I will have to have it removed and redone. I wish I read all reviews about his company before hiring him. Stay Away!!!!

They were supposed to do Siding on my house along with jach construction but never did any work…read more Together they stole $9k from me

We recently worked with them to replace a fence and fix the gate to our driveway. They were able to…read moreremove the old fence and replace it with the new fence in 3 days. They were efficient and their work product was stellar. The work was also done much cheaper than what I was expecting. We plan on using them for other jobs on our property soon!

Great communication. Fair and straight forward pricing. Agreed with what needed to be repaired…read more Does not push the budget. Definitely will go with L&N Fencing for the next project.

I worked with branch 1902 on a closet and pantry install - and while the quality of the product, in…read morethe end, is good, my project has been in the making for nearly a year and is NOT complete. Missing parts and continued lack of communication mean I will not be working with this team again.

My kitchen cabinets were resurfaced in June, 2021 by Home Depot Installation Services in Lombard,…read moreIL. The Good It took three trips but the subcontractors did a great job - the quality of work is not the issue! The Bad After the installation, I was left with 22 pieces of molding and 9-8' pieces of laminate. Approximately 60' of molding and at most two sheets of laminate were used. There is enough overage to do almost four more kitchens of this size! The Ugly I mentioned this to the Installation Coordinator on the phone and a 7/21 email. She said she had to bring this up to her manager - I heard nothing. On 10/6, I emailed Home Depot Customer Care. Finally, on 10/12 there were several emails between the manager and myself. He stated "I can assure you there was no charge for the additional material." He also stated "Our software will not allow us to order additional material. All measurements and requested material is automatically calculated to prevent overage or short shipments." This job was performed under contract including charges for all materials. For an installer, it is better to have excess material. I understand bringing extra material to a job. The question here is how much overage is acceptable. I paid for enough to do four additional kitchens - this not acceptable! The value of the overage is difficult to determine as this material is not sold in Home Depot stores. I stated that it is valued at over $1000. I filed a complaint with the Better Business Bureau and communicated with a Resolution Expeditor from Home Depot corporate in Atlanta. She states "this was extra material brought from The Home Depot warehouse." These materials are only available through Home Depot Home Services - they are not available through Home Depot retail stores or their website. A shipping label from the manufacturer, Elias Woodwork, with my name was attached to the cardboard protecting the laminate. Clearly, this was not from the Home Depot Home Services' inventory! She also stated "it is important to understand that our system automatically orders all material. It will not allow us to order extra material." The installation took three trips, the installer left the material so it could be used in later visits to complete the job. She also said "Any additional charge that does not align with the measurements outlined during the audit process automatically gets credited back to the customers original source of payment at the time of order. This process was put into place by corporate to prevent extra material from being ordered." Additionally, she mentioned "all orders are audited twice prior to being ordered. The measure tech self-audits the order to confirm what was measured matched what was sold. Then, a different measure tech audits the same order again to confirm alignment. All material is ordered once the final audit is approved." The Downright Ugly I was curious why an audit system was implemented by Home Depot. The answer could be from a 2007 case filed in United States District Court, California Western Division. Andrea SPIEGLER v. HOME DEPOT ( SPIEGLER v. HOME DEPOT U. | 552 F.Supp.2d 1036 (2008) | 2d103611483 | Leagle.com ). This case concerns overcharging on cabinet refacing. "Plaintiffs allege that defendants based their pricing to plaintiffs on an initial calculation made by one of defendants' sales representatives, while unbeknownst to plaintiffs, defendants based the commission they paid to their sales representatives on a subsequent lower, and allegedly more accurate calculation, made by one of defendants' 'Measurement Technicians' ... Plaintiffs contend that this dual pricing practice, which defendants routinely employ for all of their customers whose jobs are priced at their homes, results in an overcharge because they should have been charged a lower price based on the second calculation.'" The case was eventually dismissed but was possibly why a Home Depot representative mentioned that an audit system was implemented. Cases of excess materials for customer jobs go far back to at least 2007. In 2017 someone commented on that site that the same happened to them. The same happened to me in 2021 - I have enough excess material to do four kitchens of this size - if there is an audit system, it is not working! Conclusion I have enough molding and laminate to do four kitchens of this size ordered specifically for my job and did not come from Home Depot inventory. If there is an automatic audit, this should have triggered a red flag that should have been caught. It has a label from the manufacturer with my name on it and I complained about this several times finally receiving an answer after complaining to Home Depot corporate and the BBB. If these is an auditing process that automatically credits the customer, why have I not received the credit that I am requesting? This is not good business, I do not recommend doing business with Home Depot Home Services.