I have required body repair work on my Lexus twice. Recently my car was a hit and run in a parking lot. I went to Quality Auto and called my insurance company. Pictures were taken, an estimate was efficiently prepared by Nathan and submitted to my insurance company. I got approval to schedule the work and an appt. Was scheduled. I kept the appt., was provided with a loaner car by Quality, and 2 weeks later the car was ready for pick up. This process was handled so smoothly. Big shout out to Nathan and all staff involved. 5 stars for my experience. They really know what they are doing. I am grateful. read more

My insurance co. referred me to Quality Body Works after a collision. Nathan was my contact person. He kept me informed during the entire process and I couldn't have been more pleased with the outcome. Outstanding job! Quality customer service! I highly recommend this team of professionals. read more

WOW! Do NOT hesitate! Get your car in to Quality Body TODAY! TOW YOUR CAR HERE--you won't be disappointed! Recently, I was involved in two seperate body repair issues for a family members' car and I was completely impressed with Quality Body and their guy, Doug! Every step of the process was informative, clear, honest and smoothe. Luckily, I took the car to TWO other well-known places in Eureka for estimates BEFORE I went to Quality Body. Then, I spoke to Doug, one of the Service Writers at Quality Body. Doug was fast, accurate, and very knowledgeable! He spotted the main issue right away and the overall repair (first issue) was LESS INVOLVED than the other two estimates! Therefore, I saved almost $600 on the first repair! The second issue, about two months later, was handled efficiently and in a prompt manner. Doug kept me informed regularly and I never had to call and wait on hold for him. (That might change now, after this review!) I was happy that I did not have to initiate all of the contact to get updates. Plus, the car was ready exactly on time! **ADDED BONUS Each time I picked up the car, the check out process was fast and efficient! The fact that the car looked like it had just rolled off of the showroom floor made me VERY happy, too! Do not hesitate to bring your car here or just have it towed here. That is what I will do for my own vehicles! I'm not even going to waste the time getting other estimates anymore. I'm totally sold on Quality Body! read more

Ross and his crew do a great job. They are community involved and really do care about Humboldt County and have the roots firmly planted here! Quality is what they are all about. Give them a call today and you will not be disappointed! read more

Quality Body Works and Nathan went above and beyond to help us around with a rear end collison that had happened. They went above and beyond to repair my vehicle, worked around the others party's insurance which was not great, and even helped me get my car quick and fast. My dad and I appreciate all the work this company does. Will recommend coming here to anyone who is involved in a car accident. read more

Wow! I simply made an online appt. Upon arrival I found the staff cherry and professional, the waiting area clean and inviting. I was seen immediately. Nat brought me to my vehicle and had a couple of bottles and a rub cloth. He explained how the compound wouldn't t hurt my finish or paint but could remove the other vehicle paint transfer. He then applied it to my fender that had been hit and run and finished up with a coat of wax. Poof... my fender was basically back to new again. He made suggestion to get a bottle of touch up elsewhere for the spots where the paint had been scratched off by the other vehicle. The cost: zero! What? Yes, no charge! Later that day I arrived back with a plate of warm chocolate chip cran- strawberry cookies; my. granddaughter's recipe creation! Old fashion customer service is never overlooked! I am so grateful for you Nat and your cheerful staff! Thank you! read more

Quality Body Works has now worked on my vehicle twice over the years. Their professionalism and attention to detail are next to none. Each time, the vehicle has come back to me looking just as good as when I picked it up from the dealership. The paint, in my case a 3-stage pearl, is matched and blended flawlessly. I highly recommend this body shop, you won't be disappointed. read more

I always come to quality body works to repair my car... and lemme tell you, it ALWAYS comes back looking brand spanking new! Flawless work every single time. Doug is always extremely helpful, so is Bo and Skip. When I see Dave he is always helpful as well. When I lived 5 hours away in the Bay Area I drove my car all the way here for the excellent work they do. I've had my car in this shop at least 10 times. No lie. I'm telling you, I've been other places and nobody does work like these guys. If you have Geico, don't go here. Geico insurance doesn't pay for quality work. I've had geico before and they low balled quality. They were only willing to pay $700 when the repairs costed 4K. If you have AAA, AAA guarantees their work and they pay for it in full minus your deductible. If you have Geico you're screwed no matter what bodyshop you choose. You get what you pay for. This last repair cost $15,000 and my insurance wanted to total the car so I had to pay for half the work. But lemme tell you, it was god d$&@ flawless work! ***since the review above I've had to take my car back to the body shop for more repairs because someone hit my car again. Just got my car back. It looks BETTER than before the crash. I swear the paint job and clear coat look soooo sexy and perfect. I always get so happy driving away in my car when I pick it up from this place. It's like driving it brand new off the lot again. One of the things you get with quality is literally quality work. You also get piece of mind because they guarantee their work. For example my car came back flawless as far as the eye can see but there was a small mechanical problem in the door. The child lock got stuck. All I had to do was call Doug at Quality and he said "bring it down right away and we'll fix that for you and give you a loaner car so you can go about your day". If that isn't EXCELLENT CUSTOMER SERVICE than I don't know what is. If you read all my reviews and see I usually leave bad ones than you know a place is top notch when I leave good reviews. Once again I am in need of the services of Quality Body Works. I truly wouldn't even consider going to another body shop even if it would save me $1,000 or more. While this time I am paying cash due to a small fix, they got me in within a week and are doing it for a very acceptable price. They are even trying a fix to save me even more money! I have yet to pick up my car and will finish the review at that time so stay tuned. Btw my car is now 10 years old and it still looks brand spankin new! I owe that all to quality body works! No I don't work for these guys. If you read all my reviews you know I ONLY give positive reviews for outstanding service. If you give me bad service you get a horrible review so believe me my review of quality body works is as legit as it gets. When you find a company you love for their service and customer service you don't let them outta your damn sight! Due to unfortunate circumstances with a combination of bad luck... I'm here at quality body works once again! But fear not fellow Yelp readers because I haven't been let down by these kind folks at quality body works yet and ONCE AGAIN I COULDN'T BE HAPPIER! They leave no stone unturned. They know what they're doing and how to do it! You always want to go somewhere where yu know they don't cut corners.. THIS IS THE SPOT YU CAN LEAVE YOUR CAR WORRY FREE! Maybe I should inquire about a VIP customer service access or something. I hate having to need repairs on my car, I surely do. However, I just love the outcome when I retrieve my car from this shop. This time my repairs included windshield replacement and a new door handle. So they fixed the door handle, nice and shiny and works perfectly. Held on sturdy. They returned my car to bring it back another day that works for me for the windshield. That's what I like about this damn place. They coulda kept my freaking car for over a week waiting for the glass guy to come in or do the handle so my door works and give back my car until the glass company can make it in. This way I don't have to worry about getting a rental, only had my car gone for less than half a day! These folks are born and bred to fix your ride. If yu leave unhappy, then you are one of those miserable people that nothing can make yu happy. Handing yu a million dollars cash wouldn't crack a smile on your face. It's the sad truth. Remember, if you have GEICO or The General for insurance, nows the time to hate yourself for being cheap. Get AAA or State Farm or farmers. AAA guarantees these guys work, not that it needs it but for peace of mind it's an amazing feeling. Until next time my Yelp readers. THANKS AGAIN TO ALL THAT WORK AT QUALITY BODY WORKS! read more

Awesome all around. Couldn't be happier with the scheduling, ease of loaner vehicle, speediness of service, and my car looks brand new after an outer detail. Scratches I was sure would still show are gone. Highly recommend read more

Great service, and great communication. I appreciated the followup on the progress of my repairs. And my truck looks great!

Took in my Subaru Forester to get repaired, I really appreciated how they wanted to work with factory parts only, as it's a certified Subaru collision center. They were thorough with the estimate they provided with and communicated really well when they found other parts broken. I really like how they took initiative when working with my insurance to reach out to them when they needed something to be taken care of. It made me feel more confident and comfortable knowing my car was being taken care of. If anyone is looking for a great auto inspector, Nate at Quality body works is your guy, he does a really job on communicating with you and will provide a great service! This will be my go to body shop if ever needed! read more

AMAZING SERVICE!! Just had my bumper/front of my car fixed due to an unfortunate run in with a deer. The entire experience was great from getting a quote to picking up my car. Doug who gave me an estimate was wonderful. He talked to me with respect, explained everything to me in a way I could understand, and made em feel like my car was in great hands. It's sad how many mechanics or shops will talk to a woman like she knows nothing about cars or laugh at my "silly" questions. They worked with my insurance and had my car fixed in no time. When I picked up y car it looked brand new. Everything was fixed, car was washed and vacuumed. Great job Quality Body Works!! read more

A turkey flew into my van, smashing the window and denting the roof. I could not be more impressed with the job they did. I have a custom roof rack with a solar system that needed to be removed. I was very pleasantly surprised that they managed to re-install every thing and the solar system was working perfectly. They even replaced the strip of shade stuff I had on the top of the windshield! There were some electrical bugs when I picked it up and they scheduled a fix it day at my convenience and even insisted on loaning me a car to use while the repairs were done. Thanks a ton for taking care of my van, Doug! :) read more

Their reputation precedes them! Had my car detailed at Quality Body Works and their team did a stellar job. I am the type of guy who does my own detailing, as I'm always nervous about swirls etc. These guys made my car absolutely gorgeous. Will certainly be back. read more

I was very pleased with the service, Bo was always in touch to give me updates. When I got my car back it looked beautiful until I got inside. The seat covers were a mess , it smelled like a mechanics shop and greasy hand prints! Yuck read more

Quality Body Works - Body Shops Near Me - Eureka, California

Some months back, my wife was involved in a collision that crunched the whole drivers side, from the front quarter to the rear tail light. The folks at Quality were extremely professional, thorough, and helpful throughout the repair process. They even take care of the details regarding the rental car (if one is needed). A couple of weeks ago, I found (due to the sloppy road-workers in the area) that I had some road line paint splashed up on the drivers side tires and body. I contacted my insurance, who actually entered the claim in the computer (5 minutes) and then remained on the line to facilitate a conference call to Quality. The help was again, all it was supposed to be, and I'm on my way in now to Quality to get 'er fixed. LOOK-Having to take your car into a body shop might not be anyone's idea of fun, but with a totally supportive workforce and 'welcoming crew' on hand, its as easy as its ever gonna get. Thanks, Quality! read more

Great service! Helped me with my insurance company working through the process of a claim.

Their name say it all. I have worked with both Doug and Nathan, and they are knowledgeable, professional, and friendly. They go above and beyond to make sure that your vehicle is repaired properly. I strongly recommend Quality Body Works for any and all collision damage repairs. Their work carries a lifetime guarantee, and that goes along way in this day and age. I do not even consider taking any of my repair needs else where because in my opinion, this is the only place that provides truly high Quality Body Work. read more

Quality Body Works did a great job repairing the damage from a side swipe on my Nissan. They were helpful and communicative in navigating the process with my insurance. read more

Within a month at a new job I was asked to manage and repair a Fleet of Trucks for the Company. I had just recently moved to Eureka and was at a blank start, that being said I found Professionalism, Quality & Education with Quality Body Works. Ross & Nathan helped me immensely by being organized, having great communication and assisting me even with rides if I needed them. I am so Happy with Qualitys Services and Assistance that when/if I need anything on my personal car, I wouldn't think of going anywhere else. They really are Quality all around and they give out pastries - Yummy :) read more

Got my car back from Quality Body Works and it looks amazing! I really dig the staff, too. I never want to be in a collision again, but if I am I know where I will take my car. Oh? Did I mention that my cost ended up being less than the estimate? That was a bit of good news. I had a preexisting problem and asked them to fix it. Since it wasn't part of the damage being covered by insurance they went ahead and gave me a loaner for a day so I could return the rental on time. And there was a sweet thank you note in my car! And my car was cleaner than it has been in a long time! read more

I went to several body shops locally and none were as friendly and professional as Quality Body Works. I was pleased throughout the whole process. Doug did the estimate on my car, he was considerate of my time as I was on my lunch break, he promptly sent me the estimate and coordinated with insurance, my repairs were scheduled within a timely manner, dropping off my car was stress free and went smoothly, the repairs were completed within the estimated time given, when I picked up my car I was greeted by friendly staff, was given the details as to the repairs that were done, I was walked out to my car, my car was clean and they left a nice Thank You card inside. I am extremely happy with the service Quality offered. I would recommend them to anyone and would use them again in a heart beat.! Thanks Quality Body Works for your professional service!! read more

Ross and Skip are awesome! Skip went over the proposal with me to make sure our expectations were on the same page, he really knows what he is talking about. They even took a little risk on in trusting that I could select a competent NON-OEM vendor for the replacement Sport-Style bumper I wanted to use. Umnitza, a company out of LA-mostly known for their work on retrofit HID Angel-Eye kits for BMW's-they offer good pre-painted bumpers per the Bimmerfest forum, gave them a shot, for the cost I am pleased with the results. Ross completed the initial insurance-related claim-adjustment and everything worked smoothly, professionally and expeditiously. I will definitely be seeing Quality Body Works again for any future repairs that I need taken care of. I appreciate family-owned business that genuinely care about the quality of work they produce. read more

Love this place!! The business name is truly fitting. They do great quality work and the staff are always pleasant and still have that good old fashion customer service. They really do care about each individual customer and give 100% quality workmanship. Liz wrote up my work order and I kind of teased her at the time because she is a women (I can say this because I am a women too), and I was concerned she did not know the facts of my car and needed repairs. Needless to say she proved me wrong and she is a jewel along with the others in the reception area. I even found a little container of paint left inside my car in case I need it for those little scratches that happen, and a signed thank you card along with a completely cleaned car inside and out. It smelled like a new car! This is the second time I have received their service. I will not go anywhere else unless they are so over booked that I can't get in. Paddy G. read more

Had my car get hit and they have been very quick and effective with the estimate. They also fixed my girlfriends car and it looks amazing!

Great place! Great service! Highly recommend! The crew is friendly and they really take the time to made sure my car was done right! Thank you! read more

I can't express how amazing Ross and the entire Quality team are! I had a gnarly scratch on my front bumper and wanted it fixed before I left on a road trip to visit my parents. I submitted photos for Quality's online quote and their team got back to me the same day! Ross had me bring my car in the same day to better assess the damage. This is my first car and my first time dealing with an insurance claim and auto shop, and Ross made me feel so comfortable throughout the entire process. He was an advocate for me in dealing with my insurance company (Geico made the process difficult), always kept me in the loop of what was going on, and made sure I knew my rights as a Geico customer to be fully reimbursed for my out-of-pocket expenses. Ross also made sure to get my car fixed within my short notice schedule (about 1.5 weeks) which was amazing! The team who fixed my car did an excellent job, it looks like a brand new car!! They even left a bottle of car paint for touch ups, and a hand written note with a gift certificate when I picked up my car. I'm SOO happy with the quality, care and professionalism that Ross and his team showed. They will be the team I go to in the future and I would recommend Quality Body Works to anyone!! read more

I had the best experience ever! I was backed into while leaving work and Quality was recommend to me by a friend. Amazing customer service, they really go above and beyond. My car looks better than before it got hit. I'm very thankful for their hard work and dedication! read more

Beyond excellent--my second repair just as superb as the first. The workmanship alone is worth choosing this shop--bonuses in communication, professionalism and timeliness. read more

Due to one of our local deer I had to take our brand new Toyota into Quality Body Works for some pretty extensive repair. From the estimate to delivery Bo was amazing. He worked directly with our insurance on the estimate making the whole process easy for us, kept me updated on the status of work and explained in detail what was done when I picked up the vehicle. I was concerned about the paint matching because it was a metallic black color and very difficult to match but they matched it perfectly. My vehicle looks brand new again, perfect inside and out. Thanks guys - Amazing Job!!! read more

A plus service! Best mechanic I have been to in Eureka. Great communication and customer service. They really are very efficient and make the customer feel like #1. Five stars! read more

USE THEM WITH CONFIDENCE! We are repeat customers. First rate service in all ways: good estimates, work with our insurance Amica, always top quality work. They are the BEST in the greater Eureka area with all work to be done clearly stated with price and the job completed as quickly as possible without compromising their top of the line work. The great employees (Doug especially) keep you up to date on the progress of repairs through frequent emails and phone calls. They take great pride in their work in the most clean indoor shop we've ever seen. Never once a problem of any kind. ... Alicia & Dave read more

Quality is the only place I've taken my cars for repairs. I would never dream of taking it elsewhere. The staff is always very friendly and helpful and Doug goes above and beyond with his customer service. Never been disappointed by them and their work. I've heard horror stories about other unnamed repair shops. Don't chance it...go to Quality!! read more

I had a speedy and happy experience today at Quality Body Works. Granted, it was a small job... went in for an estimate on what it would take to bend out my fender where someone backed into it, and where every time i opened the truck door, it would bind and scrape on the fender. The friendly guy looking it over for the estimate said, "We can probably take care of that for you right now," and went in to get another dude with a pry tool. He put the tool into the crack between the door and the fender, teased the two apart a bit, swung the door to test it... Voila! No crunching noise. This is all i wanted (i have a '93 Toyota truck with a home-done paint job... perfection is not the goal, only damage control). Anyway, i asked what the damages were, and they cheerfully told me "No charge!" Simple job, took two minutes... but i sure appreciated that sort of small-town, good-spirited service. A friend had told me she has been to Quality Body Works several times and they always treat her right. My experience today validates her high opinion! read more

I took my car there to get the door fixed after being hit when I got the car back there was still wind Noise coming from door. Called back and they said to bring it in and they would fix it. Took the car on freeway and still getting the noise. Got car back and still have the wind noise. Then they told me the seal must be bad brought it back for the third time and still have the same problem. They said they can't figure it out. So now I'm taking it to another body shop to figure out the problem. read more

Recently I went to Quality Body Works after I had gotten rear ended. I don't know anything about cars and am always nervous walking into body shops as I have been taken advantage of in the past. I was so relieved when I walked into Quality. I was greeted warmly and instantly felt comfortable. They could look at my car right away and assured me they could take care of everything... and they did! My car looks great! I really can't even tell where the damage was! I highly recommend Quality Body Works! This unfortunate event went as smoothly as I could have imagined from the minute I walked in their door! Thanks so much guys! read more

A few years ago a drunk driver rear ended me right in front of the Eureka Police Station. I asked three friends for recommendations and they all said Quality Body Works so I decided to give them a try. They got me in quick and did a great job repairing my car. They kept me informed as they debated back and forth with my insurance and in the end they talked my insurance into paying for all factory parts! I could not have asked for anything more! I defiantly will use them again if I have any need for a Body Shop! read more

Just got the car back & was moved to write this because the entire experience was wonderful. Great work, helpful people, good information & no drama. It was done sooner than expected and we drove off very glad to have found such a great body shop read more

I wanted some help with some damage on my car. This business was large and must be good right? I walked into the office. The guy who greeted me was less that enthusiastic to talk to me. I told him that I was interested in some body damage help. I didn't get into specifics or anything. I was looking for him to come look and tell me how much money I needed to get from the bank. He told me that they only do insurance work and that he wouldn't help me. He didn't even get out of his chair and look at my car. So I turned to leave, then after refusing me service, he asks what I came in for. I couldn't believe it! If you go here make sure you wear a suit and bring 5-6 grand cash to wave around so you can get some decent service. The next place I went to the guy was polite, came outside and checked my car out, he also gave me a pretty high quote. But its worth it to get my car back to where it should be. Thanks for nothing "qualitly body works". read more