Monkey Wrench was super helpful and went above and beyond to help me fix my water heater. Wes was…read moreincredibly kind and knowledgeable. Fairly priced and great work. I will definitely use them again.

I recently had 2 plumbing jobs performed by Monkey Wrench Plumbing with exceptional results. Jerry…read moreS. was precisely on time for both jobs and completed the tasks perfectly. He was very courteous, careful, friendly and professional. The bids/prices were very fair and I will definitely call Monkey Wrench for all my future plumbing needs.

I've been a Scott Hale customer for many years now. They've done many jobs for me and they also…read morereplaced my water heater, furnace and AC unit when they conked out. The old furnace went out the day before Thanksgiving one year, and they had a new one installed and running the same day. I appreciate the employees who have provided good service over the years. In the beginning I referred friends to SH, saying they are not necessarily cheap but they do good work. (Looking back, I realize however that I overpaid for the new water heater and other some other major expenses, I was just naïve and didn't do due diligence. More about overcharging below.) That being said, I've given up on SH. Too often my encounters with its employees go wrong. The person they send may or may not have experience with my issue, and they never ask for help from other employes. One recommended I have a new air intake installed (he came twice and couldn't get rid of the awful noise) and when I finally got a different guy over, he fixed the whistling noise just by recaulking the area; it was gone in minutes. Another guy made excuses for the (unsupervised) people who ripped up large patches of drywall because they didn't know to go through an interior wall; SH paid for the extra drywall repairs, which I appreciated. Another guy freaked out about the "sewage" he imagined must be under the board beneath my sink (there was none). Another couldn't tolerate me saying that I had never had a leaky condensation pipe until they replaced the AC. My 10+ years in my home meant nothing, and this is consistent: many times the repairmen will not give credence to anything I say, and however neutrally I state it, react as if I'm challenging them in some way. The latest incident is the $1800 estimate for replacing my kitchen sink (labor only). The guy said it would take 2-3 hours to remove the old sink (!!) and added that he would "cap the pipes" so I wouldn't lose water to the rest of house. I mean, there's upselling and then there's just BS. The plumber I hired removed the old sink in 20 mins and is charging a few hundred dollars for the whole job (including installing the new one). And of course the water to the house didn't have to be shut off, there are valves right under the sink. I'm really appalled they would just...lie.

I am writing this review in hopes that it saves others from being taken advantage of like they…read moretried to do to my 89 year old mother. Gage, their "14 years of experience" supervisor, came out to do a complimentary check of her furnaces. Mom has two furnaces, side by side. Gage changed the filter for the downstairs system, and said the upstairs one didn't need changing. Clearly, he was aware that there were TWO furnaces in the house, as he checked them both and they are side by side, and so, as the experienced person that he is, should have been aware that there was likely two duct systems. Mom then inquired how much it would be to have the air ducts cleaned and sealed. Gage quoted her the price of $3280 to clean out and seal her air ducts in her home. She said she wanted to think about it so he left. Later she called and said she wanted the service done and asked for the $3280 quote in writing. It never came. However, Gage came back to do the cleaning and as he was working he told mom it was going to be DOUBLE the price because there were TWO duct systems. Mom objected, pointing out that he knew-- or should have known-- that when he gave her the quote-- obviously because he knew there were TWO furnaces. He tried to say that he hadn't noticed there were two, and then went on about how he had to pay the other employees $2000, etc. He talked to her for about 40 minutes, trying to get her to agree to the bill of $6560. She wouldn't accept his excuses for doubling the bill. He stopped after doing the upstairs ducts and left. Mom then got texts and phone calls from Scott Hale telling her that she owed them $3280, and that someone was coming to the house to pick up the check from her. She called their customer service, and explained the situation-- that Gage had given her the quote of $3280 for the whole house, and that he had only done half the work. She then got two invoices sent to her, both for $3280. She thought they were just duplicates. However they were apparently for the two systems. She was notified someone was coming to finish the work downstairs and collect the money due. She told me the whole saga because she was extremely upset and anxious about what had happened. She hadn't slept for two nights. She felt like they were trying to rip her off. She didn't trust Gage to be honest with her. She was worried they were going to insist she pay the $6560, which she was not agreeing to. She said she was only willing to pay the initial quote to her of $3280 for the whole house. My husband put a call into the company. The customer service person was pleasant and said she would look into it. Then Gage called and said he would give mom a $300 discount for the second bill but that was it. Mom refused to pay the doubled price. Just to end the ordeal, she agreed to pay $3280 for the half job they had done and just didn't get the downstairs ducts cleaned. Even after all that, the company was insisting on sending someone to her home the next day to collect her check. She refused to allow them to come. She was that mistrusting of them. She mailed the check instead. I echo many of the reviews here--- don't use this company. Don't let your parents use this company. They are not trustworthy. They are heavy-handed in their treatment of older people. I just wonder how many other people have been pressured or tricked into paying DOUBLE the quoted price because Gage the supervisor "didn't notice" there were two duct systems when giving the quote. It sounds like a sneaky scam. Watch out! And if I could choose zero stars, I would. Crazy that they have three 5 star reviews posted on their website. So misleading.

In 2024, Nearby Plumbing visited our home to answer questions, inspect, and provide a free estimate…read morefor several issues related to our new home's plumbing, gas line, and sewage ejector pump. Different plumbers were used during our home build, and unfortunately, those other plumbers took costly shortcuts on our home. We had something come up, which required postponing the work for about a year, but Nearby Plumbing happily returned and provided updated estimates, answered more of our questions and again didn't charge us a penny. We scheduled the work and Nearby Plumbing helped us fix a gas line that was leaking in a few locations inside of our mechanical room, added a missing service valve to our sewage ejector pump and also upgraded the pump to include a grinder (reducing chances of a clog and sewage backup), added a wifi monitoring alarm to the ejector pump (to alert us in case the pump ever fails), and added a hose spigot to our mechanical room to make filling up emergency water storage easier. Nearby Plumbing was great to work with. I appreciated their patience with scheduling the work on our timeline, the way they listened to our questions and concerns, and their solutions to correct the issues that our builder and original home-build contractors left us with. My wife and I have learned that finding contractors who are honest, good at what they do, and who treat your home as if it were their home is less common these days. I'm glad we found Nearby Plumbing. They are our new go-to plumbers! :-)

When our water heater failed I called Nearby Plumbing first thing in the morning. Kris and John…read morewere at my home later that day and completed the replacement of our water heater in just two hours that afternoon. They were professional and efficient. Be sure to request that their four-legged assistants join them! Highly recommended!

After three years of increasingly incompetent hvac service, I wanted to share a positive…read moreexperience. I had a local company come out to bid on some furnace work after the company I had a service subscription with missed something big, but they gave me bad vibes, very sales-focused. Given my track record with service pros, I decided to just tackle it myself. Fast forward to last night: I woke up at 3am in a panic wondering if I'd done it all wrong and convinced we would die from carbon monoxide poisoning. This morning I called SOS Heating and Cooling, and honestly, this is the kind of service that reminds you good people still exist in this industry. Jake came out the same day. He actually listened to my concerns instead of talking over me. He walked me through everything, put my mind completely at ease, and (here's the kicker) he's the only HVAC professional I've ever met who didn't immediately try to upsell me on seven different things. Capable, honest, sympathetic, and straightforward. That's it. That's what good service looks like. SOS Heating and Cooling has earned a customer for life. They'll be my go-to for anything plumbing or HVAC from here on out. If you're in the SLC area and need someone you can actually trust, I can't recommend them enough.

Very good and explained problems easily. I would work with them again for their valueread more

Jeff and company were very professional. I needed help with my dishwasher leaking and clogged…read moregarbage disposal. And they knew right away what the cause was after inspecting. And, they resolved the problem right away with a couple of fixes. I am very happy with the help and service and more than happy to get the invoice. But, they don't want me to pay for anything and just said "Don't worry about it. Welcome to the neighborhood". That is beyond super nice. I also liked how good they are at explaining the issue and genuinely took the time. They also gave me consulting and estimate for my old water heater replacement. I trust their advise and will definitely get my water heater from Pando Plumbing.

I wasn't expecting a great experience when I started getting bids for a water heater install. Gotta…read moresay the entire experience with Pando plumbing was A+. They were fast, efficient and professional. Jeff was nice and involved start to finish, Chris in the office was the same. Austin was great as well! They really took pride in their work and delivered! In today's world a business that does what they say? Thats a crazy idea! If you have a plumbing problem you might want to consider these guys.

Be aware! These guys are not answering for warranty. They…read morefixed some lines that were leaking at home... Several weeks later one of the lines start leaking again, we call them and explained the situation. They set an appointment but never showed up. After that they are not answering the phone nor text messages nothing! What a bad customer service!

Bill Fenstermaker (the business owner) is DISHONEST AND NOT TRUSTWORTHY!!…read moreI had scheduled a Time to see a non-running pickup of his and was super excited about it. I talked to Bill quite extensively about the condition of the truck. The listing said it has 220k miles on the engine and he told me the truck had 240k miles. Not that big of a deal so I just went with it. I made a $300 deposit that he said he would refund if it didn't work out for some reason. I was super excited until I saw the truck. It was not in as good of condition as I was led to believe. It was missing batteries and several things were taken apart under the hood. Bill's fiance helped me install batteries and found that the odometer read 281k miles! The ignition had been disconnected, so I could not check if the truck would turn over. The body of the truck also appeared to be slightly off-kilter. I decided that it wasn't for me and asked for my deposit back at which point he criticized me for driving so far and wasting his time. (He wasn't even there just his wife). I waited until 1:00 a.m. for my deposit and, after feeling very threatened, decided to leave without my deposit. This man is not honest and I would not recommend doing business with him.

Bumble Bee quoted me $6,800 to replace a broken exterior water line. I called another vendor to get…read morea second quote. The second vendor told me my water line was fine, the only issue being a running toilet. Best case - incompetent diagnosis. Worst case - predatory company. Stay away from this company.

Zach and his team did an excellent job with site management, installation, and communication. Our…read moresystem is running better than ever!

Super friendly, local, helpful and went above and beyond to help me when my furnace stopped…read moreworking. They even offered to loan me some space heaters since they were unable to come to my house the following day. That blew me away!! They were so incredibly thoughtful and caring. I was also able to schedule quickly during a busy time of year. This is a family-run business that has excellent pricing and honest service. Living in an old house, I will be sure to call Rocket again for any furnace repairs I may need in the future!

Very impressed with the company. Kyle explained the mechanics of heating and air systems far…read morebetter than anyone I've ever dealt with. He showed me a simple repair to keep my AC working, at least for the time being, when another company only gave me the option of a complete change out of the unit at nearly $10,000.

They were very helpful! I highly recommend. Father, daughter team knew their stuff. I'll call them…read moreagain

Over many years we have used OWH for two replacement cycles of our two heaters. Dan is very honest…read moreand straightforward, and extremely knowledgeable about water heaters. This week we had an issue with one of our heaters, and Dan and Allie came with a $300 repair kit and a $1,600 replacement water heater. Dan quickly saw that the gas valve replacement kit would solve the issue and immediately went that route. Eight years ago Dan revealed the "secrets" of making a good water heater last a good long time: 1. Keep the temperature setting constant, even if leaving the house for an extended period. This keeps the water tank from contracting and expanding due to changes in water temps. 2. Check the anode yearly and change when necessary. Owner manuals tell how and why. 3. Run household water softener systems at the lowest possible setting. Such systems are the enemy of water heaters. OWH's prices are below others I have checked. Water heaters are very expensive in Utah now because of our rules requiring ultra-low NOX heaters to be used in accordance with California regulations (yes, California). Ultra-low NOX heaters are ultra-expensive.