Was very impressed with my first visit to this location. The staff were friendly and very…read moreprofessional. Even with their soda machine down they handled customers disappoint ahd questions well. Serving sizes were big and I loved the Cajun fries. Will definitely be back!

If it wasn't for my last visit, this would have been a 5-star review. I hope this was an aberration…read moreand the quality of the tenders is not slipping. I wondered if now that they've been open awhile they are now serving smaller tenders? The chicken - I have dined here 7-8 times since it opened. With the exception of my most recent visit for dinner on 7/10/26, the tenders were big, well-seasoned, juicy and crispy. I was disappointed on the last visit. The tenders were much smaller, were overcooked, and dry. I hope this was a one-off, because I would hate to see the food quality go downhill. The fries - the hand-cut, perfectly cooked and seasoned fries are amazing. The servings are huge, and the fries are hot & crispy. They serve the best fries I've tasted. The condiments - I love the condiment bar! They offer a wide variety of sweet, savory, spicy dipping sauces which you pump into serving cups and come back for more! The fountain beverages are also self-serve with free refills. The custard - I've only ordered the custard once. We took it home and it was very good. You won't be disappointed. However, right across the parking lot is Humble Cow ice cream and, given the choice, I definitely prefer Humble Cow. Service - the service is always efficient and friendly. I like that they bring the food to your table as soon as it's ready, so it's always fresh & hot. Atmosphere - the restaurant and tables have been clean on every visit. They have some TVs for watching games. The high ceilings make it overly loud and the air conditioner makes it so cold you'll want to have a sweater handy. The photo of tenders was from an earlier visit. They were much smaller on the latest visit.

First time visiting. I like the concept of healthier food choices. I chose the Seahawk with all…read morecrab salad instead of half ahi tuna and half crab salad. I do enjoy ahi and poke, however the ahi on the line was completely uncovered. In addition, the serving scoop handle was inside the stainless steel container which is not sanitary and screams the potential for food borne illnesses. I did have edamame added. My husband only wanted the bulgogi steak, brown rice and cucumbers with soy sauce on the side. They don't carry cucumbers anymore. I tried ordering a bottle of Pure brand unsweetened tea, and they only carry the sweetened version. Then, I went to get chopsticks and napkins, but the napkin dispenser was bone dry. The portions were large. I enjoyed the flavor and combined textures of my meal. I could only eat about a 1/4 of the bowl, and was full. My husband said the bulgogi smelled good, but he only ate a bite and put it aside. He did not care for it, saying it tasted like "fake meat." I asked if he wanted chicken or a different protein option, and he declined. I can see myself trying Miso again. My husband no. But for the restaurant to be completely vacant when I entered, attention to food safety and detail should be a much higher priority. Edit after the owner's response. The entire serving utensil was inside the uncovered poké stainless steel container. Any raw seafood must be stored properly. It must must be at a safe temperature and covered. An entire serving utensil (handle included) should never be stored inside the serving dish of raw ahi tuna. I was a waitress with a required food handler's permit prior to being a surgical/trauma/cardiothoracic and neurosurgical intensive care Registered Nurse. I have been an RN for over 3 decades. I am an honest Christian and a professional. I do not lie. In retrospect, I should have submitted video evidence of your food line yesterday, as I feel you doubting my concerns that you "are unfamiliar with." Taking your reply into place, I will take my business to Zen Ramen where I am respected.

Delicious, healthy food and friendly service! I can't complain :)…read more I was in the area for errands and the name of the restaurant made me want to try out the food here. I went inside to place an order. Although initially vacant at first, the space was quickly occupied by following customers lining up after my arrival. One of the employees appeared to be taking out the trash while the other greeted me and helped me with my order when I arrived. There were various options for ordering, but I decided to go with the nori wrap. You can select a customized option or go with one of their premade choices, which lists all the ingredients inside. I was feeling seafood so I went with the Seahawk. The employee asked me if I wanted everything with it, and I asked to just sub one of the sauces with the Chipotle sauce. The portions are definitely huge and worth the pricing, because she had to double wrap my order just so it would all fit and wouldn't fall out. To pair with the nori wrap, I also ordered the original miso soup, which comes with the usual tofu and seaweed but is on the sweeter side compared to what I'm used to. I personally like it sweeter but if you don't, I probably wouldn't order it. I don't often crave healthy food, but it was fairly filling and I had a good experience, so I'll be back to try out MiSo again!

waffle fries = yum waffle fries = yum waffle fries = yum waffle fries = yum waffle fries = yum…read morewaffle fries = yum sorry, service awesome i get yummy food and my order is never messed up! it gets crowded sometimes in drive thru but that because their ordering the whole store

I really would come here more often if it wasn't so busy during peak times. Did happen upon the…read moreLacey location this evening with my dad and loved my spicey chicken sandwich meal. At about $12.00 for meal with drink, pretty reasonable. It's the outstanding service that truly impressed me. Even with staff that are mostly teenagers, the service level is high. And the fact that this a Christian-owned chain all but seals the deal for me. Be sure to get the Chik-fil-a sauce for your fries. Pure bliss!

Love this location! The staff are very friendly and helpful. The food is always great too.read more

Not much seating so keep that in mind, people were sitting as singles at 4 top tables which was…read moreannoying. You order out the counter and then they bring out the food. Food was great and Huge portions. Would just go to a different location if eating in. We were driving from Portland to Seattle so the location was easy off the highway but wish it was easier to eat in.

Sandwich was delicious! I had the Super Dank Sandwich with pickles, on Jalepeño bread. Really…read moretasty, plenty of toppings, the crushed Doritos is a great touch. Adds a lot of flavor! My only complaint is that it was really messy, but I know that may not bother others. I would try some of their other sandwiched.

So I've lived less than five minutes from this place for 11 years, and somehow it never caught my…read moreeye. Then I saw their TikTok last night, and let me tell you, that video had me craving it instantly. The scrumptiousness was living rent free in my brain all night, so today my son and I had to stop in and see what the hype was about. We ordered the Sour Diesel, the Fire, and the Afgoo, all on their toasted jalapeño cheese bread. First of all, the female employee who helped us was so friendly and welcoming. We do not eat out much, so we were genuinely excited and maybe a little impatient to try them. When they handed us the sandwiches, I immediately noticed how heavy they were. And the smell in the car on the way home, oh my goodness. Pure torture waiting to unwrap them. Then we got home and opened them up, and I was honestly shocked in the best way. There was actually a MEAL on that bread. Not one of those sad sandwiches that's 80 percent lettuce and air. These were loaded. My teenage son even commented on how good his was, and trust me, teen approval is not handed out lightly. The portions were generous, the flavors were bold, and each sandwich was totally unique and delicious. I can confidently say I have found a new favorite sub spot. Total hidden gem if you love a good sandwich that actually fills you up and tastes incredible. I did not grab a shake this time because it was freezing outside, but after seeing all the flavor options on the menu, I will absolutely be trying one next visit. Highly recommend in every aspect. I love when you try somewhere new and it completely exceeds expectations. This one is a must try.

I ordered the grilled beef banh mi with a fried egg, and was delivered the best banh mi I've ever…read morehad. I also got the roast pork spring rolls and not only was I impressed by profoundly fresh ingredients, but the structure of the spring roll itself. There appears to be a wonton pirouette providing structure integrity. This is the Ford Super Duty of Spring Rolls.

Crab Rangoon was so salty with the cheese (?) melted into the imitation crab in the middle. Not…read morethat yummy of an order :( service quick, yes, but interrupting the table when deep in conversation that I got annoyed ._. I feel like unless the table calls you over when it is clear that the table is deep in conversation, that is when u go in because it just ruins the flow of conversation. Lots of parking and cute little red tree decoration to separate the booth tables. Boba was yummy,but hardened quick over time. At the milk tea tasted good, so it recovered this order for me

We have been on a journey to find the best burgers in the area. This one has been on my list for a…read morewhile. Food: perfectly crisp edges, melted cheese and grilled onions with burger sauce on a soft but sturdy bun. The burgers were very good. I would suggest a bigger shake of salt & pepper, but the taste of being smashed onto sliced onions gave them a delicious flavor. The menu is a bit unusual with an eclectic selection of foods, including Birria and chicken tacos, Korean bulgogi, shawarma, variations of fries, shakes, lemonades, Mexican corn, egg rolls and more. Too much for my choices but the smash burgers are reason enough to come here. We had water with our meal because a soda was nearly $5! Service: order and pay at the counter and your food is delivered as soon as it's prepared. The family staff provides efficient, friendly service. Ambiance: nothing to write home about, but there are plenty of tables to dine in the restaurant. The TV was playing a movie that nobody seemed to be watching. I would have preferred a baseball game or just some decent music. If I'm in the mood for a smash burger, but don't want to make it at home, this will be my go-to place.

place isn't the cleanest, but the burgers, fries and sauce are great!! I only wish this place was…read morenot so hidden and closer, like when it was in the mall in westside Oly!

Finally tried this place today, and WOW does not disappoint! All was EXCELLENT!…read moreOwner Kelly so friendly n patient. Husband says our new favorite to go to place. Food is so fresh n spot on, made with love! Worth the wait! Hush puppies the Bomb!(husband words) Got more to try, back tomorrow

We stopped by here on accident and it was amazing! The place is pretty small and it seems like we…read moregot in just in time because they filled up fast for lunch. The food was so good. The jambalaya and it was prepared excellently! The mac n cheese ans cole slaw sides were really good!!! We will be back.

We go to Popeyes about once every two weeks. we love their bone-in chicken. Each time we order…read moreour rub or dipping sauce is messed up. Not just at this Lacey store but also the French Quarter site. Today we had a wonderful expedience. Our order was complete correct! The guy (Tony) that took our order even took the time to tell us about a special going on which saved us money. Tony is awesome and I am praying he is still there when we go back.

Dear Popeyes Guest Care and Ambrosia QSR Leadership,…read more I am requesting that this complaint be reviewed by Paul Abeline, Director of Operations for Popeyes at Ambrosia QSR, as this issue reflects a recurring operational problem rather than a single order mistake. If Mr. Abeline is not the appropriate contact, I respectfully ask that this email be forwarded to the appropriate member of Ambrosia QSR leadership. I am writing because I have reached the point where I feel compelled to escalate my concerns regarding Popeyes Store #11363 in Lacey, Washington, which is operated by Ambrosia QSR. This is not about one missing packet of cocktail sauce. It is about a repeated pattern of inaccurate orders from this location. Time after time, items, sauces, or other parts of my order are missing. As a paying customer, I should not have to inspect every bag before leaving or repeatedly contact support over mistakes that should have been caught before my order was handed to me. After this latest experience, I reviewed public customer feedback for this location and found that I am far from the only person experiencing these issues. Numerous reviews mention missing items, incorrect orders, and incomplete meals. While every customer's experience is unique, the volume of similar complaints suggests this is not simply an occasional oversight but an ongoing operational problem that deserves attention. Tonight's order is just the latest example. My order confirmation clearly lists Cocktail Sauce with my 8-piece Lemon Pepper Butterfly Shrimp, yet it was not included in my bag. When I attempted to report the issue through the Popeyes support system, I discovered that Cocktail Sauce was not even available as a selectable missing item, despite being listed on my order confirmation. I have attached screenshots showing both my order confirmation and the support page. To make matters even more frustrating, I contacted Guest Care by email only to receive an automated response directing me back to the same support page that had already failed to address my concern. Rather than resolving my issue, I was simply sent in circles. I am not writing to complain about one missing packet of sauce. I am writing because this location has repeatedly failed to provide complete and accurate orders, and the current support process makes it unnecessarily difficult for customers to report legitimate issues. As a customer, I expect that the food I purchase will be prepared accurately and completely. I also expect that when mistakes occur, there is a functional process for reporting them and receiving assistance. Unfortunately, neither expectation has been met. I respectfully request that: This complaint be reviewed by Ambrosia QSR leadership rather than simply forwarded back to the local restaurant. The recurring order accuracy issues at Popeyes Store #11363 be investigated. The issue with the Popeyes support system preventing customers from reporting missing items listed on their receipts be corrected. Appropriate coaching, accountability, or operational improvements be implemented to improve order accuracy at this location. I receive a response outlining what actions Ambrosia QSR and Popeyes will take to address these concerns. I enjoy Popeyes and would like to continue being a customer. However, the repeated mistakes at this restaurant have reached the point where I no longer have confidence that I will receive the complete order I paid for. I sincerely hope this feedback is viewed as an opportunity to improve the customer experience rather than as a complaint about a single missing condiment. Thank you for your time and attention. I look forward to hearing from someone within Ambrosia QSR leadership or Popeyes Guest Care who has the authority to investigate these recurring issues and provide a meaningful resolution.

1st time in a very long time my food was all yummy to eat…read more Thank you for my wonderful experience!!!

Right off the freeway, there are signs posted in several places from the door to a couple at the…read morecounter to more at the restroom that the restrooms are for paying customers only. A bit overkill. Chicken burrito was on the small size, tots were hot. $16.55 for a medium meal is a bit steep.