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Damage restoration

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Anatom Restoration - sticky, hard substance on new flooring that I can't remove

Anatom Restoration

(8 reviews)

WORST Contractors EVER!!!…read more Do not use this company. If I could give them -10 stars I would. We had a flood in a rental condo from the upstairs unit's bathtub, leaking down into the bedroom closet. We hired Anatom, because they had the most affordable rate (lesson learned!) They demo'd the flooring in the whole unit, including baseboards and the lower portion of the closet wall. I came to check on the work after they were finished. It was the WORST FLOORING JOB I've ever seen in my life. The grout in the kitchen tile was thick in places, thin in places, black in places, and every shade of gray you can think of in all the other places. It was dirty looking with grout smeared all over the tiles. The LVP had GAPS in between planks in the hall closet. The worst part is the baseboards, that are NOT MADE OF WOOD. I don't know what substance they are, but definitely not wood. It feels almost chalky. There are huge dings and dents in the baseboard in the closet, because it's a crumbly material. The trim they used for under the kitchen cupboards above the tile looked like pieces of 6 different random wood leftovers, that they tried to piece together. Part of the trim pieces were made of Balsa wood! The caulk in the bathroom between the floor and the bathtub was a tan color (floors are darkish wood, tub it white), and was bubbled. It looks like a 3rd grader did it. I met the contractors out at the property to point out all the problems. The 2 that showed up did not speak much English, so it was impossible to chat with them about what needed fixed. I pointed to the horrible grout job, and he said "My brother did it". Now why is his brother doing it? Does his brother work there? I couldn't relay that question to them, as it got lost in translation. My husband called them to tell them to come back and fix everything. They did and I went a 2nd time to check. Nope. The grout was better, but now there was a mysterious hard, sticky substance on the LVP in the bedroom, that I could not remove with cleaner or by scrubbing. Baseboards are still the same cheap, weird, non-wood material. Chunks are still missing from the baseboards in the closet. Trim in kitchen is now even more mis-matchy. Transition to the kitchen has a huge seam practically in the middle of the transition, with no attempt at caulking it. My husband called a 2nd time to have them come back. Now it's the 3rd time they're coming out to fix their sloppy job, and our tenant said they never showed. Anatom claims they did. I see nothing repaired. This time I called the 3rd time to have them come back (which would be the 4th repair, but is really the 3rd because they didn't show up prior), and Ehud says he's done coming. He paid his contractors and won't pay them anymore to come fix their mistakes. Ehud claims my husband was happy with the job. Absolutely not. NO ONE would be happy with that job. My husband just wasn't being confrontational. He wanted them to fix it, so he was using the bees with honey method. I truly think this was their very first flooring job they had ever done. It had to be. It was truly the worst job I've ever seen. The materials they used (baseboards, kitchen trim, transition) were just cheap parts, and random extra pieces they pieced together. They certainly weren't legit materials purchased at Home Depot or something like that. You can tell they were just trying to save money. I'll post the pics here if possible. Ehud says the problems were "minor", and only look bad if you blow up the pics. TRUST ME - Stay away! Call a reputable company that knows how to lay floors.

I am in love with this team! After a sewage backup, these guys were on it. I frequently called them…read morealong with emails and within 3 days of the first inquiry, our crawlspace was immaculate. Nathan, Jason, and their team were responsive and energetic to help us fixed the biohazard they were facing. They are even working directly with our insurance company. I am so grateful.

QCON - damagerestoration - Updated May 2026

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