Peer plumbing are the best! They showed up on time and got the job done right. The cost was a…read morefraction of what the other plumbing service was going to charge. I would recommend to anyone needing plumbing services.

We hired Peer Plumbing for a complicated plumbing issue in our home we purchased last year. When we…read moremet with the owner, he was super professional and knowledgeable, and I still stand by that. He suggested some easier and inexpensive fixes for some venting issues in our home. The work was done quickly and without issue. They also replaced a corroded Y joint in our main plumbing stack. It was done quickly, efficiently, and inexpensively. No issues there. Where things went sideways was when we had an issue with our main drain line. We had sewage backing up in our basement and lots of sewer gas, which was concerning. Other plumbers who weren't the owner were sent to our house and snaked the line. They had to come back 4 times because they didnt scope the line first as they should have to identify the true issue. Each time they came back, they also made a huge mess, tracking the sewage through my house. If I only had to deal with this one time because they fixed it the first time, it probably wouldn't have been as annoying, but this combined that they repeatedly had to come back because they didn't take the time to properly identify the issue FIRST and then do what they needed to was upsetting. Furthermore, Amy, the person who handles the phones is extremely unprofessional and really doesnt understand the concept of being in a customer service position. She was audibly annoyed with me when we were waiting to pay our invoice until the issue was fully resolved. She is blunt, rude, and just not what I would expect from a company that is so highly rated. You may be able to have a very good experience with this company, but the inconsistency in service is an issue that the owner should look into to improve his company. I would also make sure you push for more communication about what is being tested and the scope of work completed as they were lacking in this regard as well.

Rude and unprofessional. 20 mins after my scheduled appointment after I reached out to them, I was…read moreadvised they re-routed my Plummer. When asked on an ETA Chris the receptionist was extremely rude and said I have no clue. When I asked to speak with Management regarding policy on re-routing appointments she hung up on me. She then called me back 5 minutes later to cancel my appointment and advised me "go find someone else to do the work". Have not been able to reach out to management or owners regarding terrible customer service from Chris. Would never ever recommend to anyone!!

do not return phone calls, was given excuse their employess do not want to crawl under a mobile…read morehome to put heat tape on the pipes, also given the excuess my mobile home was sinking into the ground rotten way to treat people

shane did a very good job i am very happy with the work would recamend to any body who askedread more

Needed a small drain snaked and it was done quickly and affordable. Would highly recommend.read more

We have been working with Towlson as our plumbing and HVAC go to since moving to Tonawanda…read more Within the first month of moving in, we experienced a sewer line issue due to the house having been vacant for nearly a year. Towlson responded quickly, and resolved the issue efficiently and affordably saving us a ton of headaches in the process. We have had them run preventative maintenance on the HVAC system a couple of times in the last five years. They've been able to keep our aged AC compressor running efficiently, saving us thousands in repair and replacement costs in the process. When we had a concern about the dehumidifying unit, they came out, made adjustments and corrected a potential issue quickly and cost effectively. Couldn't make a higher recommendation for a company that provides prompt, high quality services and shows they want to work with customers, not just process work and bill jobs. Special kudos to Eric who has responded to a number of our service requests. Great guy - good customer service skills, and very conscientious of the home and property while working.

Called them two different times after hours, very pleased with them. Chris was very professional.read more

Lowell's heating and cooling was very professional and I am sincerely pleased with their work. They…read morewere extremely careful when working with my home and kept me informed of all the steps necessary to install my ductless air conditioner. Employees were very pleasant and considerate of my pets which was extremely important because I have a greyhound that cannot be unfenced. My greyhound was able to roam as usual. Once the install was over employees were sure to clean up after themselves and explained everything that I needed to operate my air conditioner. I am very satisfied with the work of Powell's employees and I would recommend them any day.

We want to thank Eric and Russell from Powell's Heating and Cooling for the installation of our new…read morefurnace. They were fast, efficient, courteous and clean. We also want to thank Heather for staying on top of all the drama from our home warranty company, she was a real blessing! Powell is a reliable and honest company. We would highly recommend them to anyone.

Roys Plumbing Heating And Cooling is awesome. My family has been using them for decades for…read moreeverything between our air-conditioning or heating plumbing. They're always there when you need them at a fair price right in Western New York. I highly recommend.

Scheduled an appointment for today, received a text with the image of the technician, stating he is…read moreon his way. No one ever came to my house. My front door is glass, the front window wide open, and no knock. So my partner calls after he gets out of work as he is primary for them. The receptionist said the guy showed up 10 minutes after the initial text which is not what happened in reality. Te receptionist then has the audacity to tell my partner "I believe my guys, she must be lying." When confronted, Roy's then refused to show a picture of my front door to prove they showed up and the receptionist doubled down on the fact I must be a liar to my partner. So if you want to be slanderized by a random receptionist, I highly recommend calling Roy's plumbing

They were supposed to show up today and they never did!! I'm thinking they are scammers!! It seemed…read morelike we were talking to, two different people?! No show, no call.....not a happy ending!!

We were very happy for the quick response on a Sunday. An hour after we initially called about our…read moreclogged main drain a technician was at our house. So that alone was nice and appreciated. The Technician pulled in our driveway like a mad man, almost hitting my wife's car. He was nice and was professional though. He diagnosed our issue and we agreed to run a snake through our main drain. The work would be GUARANTEED for 6 months. So he runs the snake and a few minutes later says he's done and we are all set. He never checked our utility sink that was sewage backing up in. It still was clogged. He just told me to take a plunger and use it in the sink and it should go down and basically just left the mess in the sink. He told us someone would come to do a camera inspection in the next few day but would call us first. An hour later a "supervisor" randomly shows up and basically tells us they cannot GUARANTEE their work for 6 months because there is signs of tree roots (which I hear is pretty common) and he was going to work up a proposal to have our trap replaced that would be in the $8-10,000 range. Now mind you we had our main drain snaked approx 3-4 years ago and haven't had any issues since. My wife was livid and called out the supervisor for basically just coming out to do this Video Inspection just so they didn't have to honor their great 6 Month GUARANTEE. I've heard some negative things along the same lines about Roto-Rooter before but got to experience it first hand. Again I guess I'm happy they came out on a Sunday and unclogged our drain for us but wasn't very impressed.

I can not express my gratitude enough for this fine company and especially the kind and caring…read moretechnicians that work there. Kyle & Brad serviced my water tank today. They were patient & thorough calming my fears on a number of issues. When they completed the job they even grabbed a shovel and cleaned off snow from a front step so I wouldn't fall. (I am a senior) Where do you find techicians like this? Not to many companies like this around. Thank you again Belknap for sending me 2 of the best!

Our AC was out for 2 days. They came the next day. You remember the muggy heat wave we were in…read more Steve Jarvis was the expert. He explained every thing he did and was going to do Courteous, polite and more! Instead of a new A/C we thought we were going to have to buy, Steve ended up charging for a cleaning, furnace filter, washed the outdoor in-take, taught us more on thermostat use, and on and on. We are both on our 80's and gimpy and he made sure I didn't have to show him around to things. All in all, a pleasant surprise ! A+ recommendation@

Gary is awesome to work with and the pricing is very fair. The company is responsive and took care…read moreof all concerns .

Our air conditioner was leaking water. The tech that Gary sent out to us was super nice, new…read moreexactly what to look for and quickly resolved the issue. Great experience.