Adam came out to look at the duct work on my dryer vent. Although he had not planned to replace it…read moreat the time, he noticed it was a safety hazard and said it really needed to be replaced right away. He made time to take care of it as soon as possible. He was very courteous and explained everything to me, showing me all the build up over the years as this is a new home for me. I'm very thankful for his expertise and patience!

I don't usually do this but I very upset to be treated this way. Spoke to Adam on the phone and he…read morecame to my home on june 2. I live in a mobile home which is in need of some duct work underneath it. I was informed that there is an employee that would be able to go underneath and repair what needs repair. In fact that they were going to be doing another similar job (also underneath another mobile home) the following week. He would give me a call to inform which day was suitable for the company. Week of June 5th - no phone call. Week of June 12th - no phone call. I expect a business to do as they told me, since they did not hence this review. If he would have stated upfront that they were not interested in the job, I would have been fine with that and found someone else. Very unbusiness like. If I could zero stars, I would.

We called for a quote for a new furnace and air conditioner. Our furnace was still working, but it…read morewas 31 years old. Their proposal was reasonable, and they could do the job in a week. The installation was completed on the agreed to day, and the furnace works fine. There was a minor problem with the fan continuing to run when the furnace was off, but they returned the same day and fixed it.

We just had Steve's install a new hot water heater and I could not be happier. Since it is only a…read morefew days until Thanksgiving I did not know how soon the job could be done. I called from work on Monday and was asked what time I would be home and five minutes after I arrived they were pulling in my driveway. They did the job within two hours and my hot water is running. Every time I have called them they have bailed me out. I find their service is great. When anyone tells me they are to expensive I tell them SERVICE, SERVICE, SERVICE. Thank you Steve and if I need your service again I will be calling. Oh and have a great Thanksgiving.

Plumbing to open drain Pat came and stayed awhile making sure we were able to use the facilities. I…read moretruly appreciate the dedication this job seems pretty hard but was tackled quickly as possible and efficiently even cleaned up afterwards thank you!!!

They did not finish the job we paid for and we paid almost $30,000 for a water main break repair…read moreand they left our property a complete disaster. We have heard every excuse in the book, from them needing three dry days in a row and then they will be at our property to them not having enough man power. We have been told numerous times we will get a call back the next morning and no call. They do not stand by their contract or word. Do not use this company.

The office staff handled my service request very efficiently and in a timely manner. Zach D…read more arrived promptly and assessed the condition of a bathroom exhaust fan installed by another contractor as well as the safety of an electrical socket in my attached garage. He assured me that all was well much to my relief. I appreciated Zach's expertise and willingness to answer my questions.

Alex and Tmark did an amazing job. I called when my AC stopped working, and they were able to…read moreschedule me for the very next day. They actually arrived earlier than expected, and within 45 minutes Alex had everything up and running again. I noticed a lot of reviews mentioned pricing concerns, but I was honestly impressed that the total cost, including labor and parts, was only $275. Fast, professional, and reasonably priced service. I would definitely recommend them to anyone needing AC repair.

These guys really scammed me. They charged me double from what they quoted after doing services…read morethat I had not authorized and they never even sent me the inspection report. Totally disreputable

Requested help with back draft on water heater, chimney inspection, possible negative in house…read morepressure. He looked at the water heater, got it to heat up, and stated my vents were not the problem. Stating my concern was carbon monoxide detector repeatedly going off asked him to inspect the chimney. Again he stated that was unnecessary. There were concerns of negative air pressure from newly installed hood vent. Was installed after the issues started, within 2 weeks of his appointment. Not the cause. He was not interested in checking my chimney or vents. He stated i should call heating and cooling specialist, who i have had out and had another I had phone consult with, referring me to have my vents and chimney checked. I know my chimney needs to be repointed at the very least. Anyway, he didnt want to go on my roof just referr me elsewhere .

Came in and diagnosed a lot of our issues but they never got back to us with an estimate to fix…read morethem. All of my messages asking about the estimate were marked "read" but not responded to for now almost two weeks. Sucks but it is what it is. Edit: To respond to the reply from the business owner (because I'm will come with receipts), we called because it was 52 degrees and dropping in our house where we have animals. The furnace was running but not working. The guy came and told us to take up the carpet the seller placed over a vent that was causing our furnace to overheat and it started heating up immediately. And as for the state of our house, we did have numerous piles of boxes as we had just moved in a few days previous. Insinuating we're messy or something was extremely unprofessional and rude. Also I attached a picture of the time he offered us that was 4-6pm, he makes it sound like they came out at 8pm to fix it. I already messaged him privately telling him if he had come to me and told me he thought three stars was more fair I would have changed it but after that response he earned a one star. Edit 2: I did want to point out one last thing, even if we hadn't just moved in and we were just box hoarders or something it's a really awful mindset to have that we don't deserve y'all to come out and fix our heating when it's close to or in the negatives outside. I truly hope you can treat people with more kindness.

Furnace started malfunctioning on a Saturday night, Joel was very responsive and helped diagnosis…read morethe issue. Arrived at scheduled time, repaired furnace, and provided insight on my future upgrade queries. Pricing was upfront and reasonable.

I went to apply here as an African American man and felt very uncomfortable during my interview and…read morefelt as if I had no chance of being hired due to the posted pictures of almost all white people on there page.

I would not recommend this company ever again. Had issues with our A/C units from day one. First it…read morewas thermostats not being hooked up properly - compressor in attic was never changed/swapped out when new units were put in. Water coming down the walls. It's been 8 years and still have problems that they will not address stating it's not under warranty. Now we have "contamination" in the A/C unit. Had Roy's plumbing come in and cost me $1600.00 to fix the mess from Emerald. Very poor customer service, Managers don't address the complaints to getting back to their customers. Horrible!!

Had a great session with Matt H on our new house design being built in WNY, Matt was extremely easy…read moreto discuss the layout with and Matt pointed out various things that were new in the most recent NEC code. Matt, thanks for your help guiding us through the design and placement of switches, receptacles and fixtures. I walked through the house with Rob today and your crew had everything roughed in and it looked fantastic, tight and clean. (job well done!!!) Jim B.

We used BRC for our new build, they did an amazing job throughout the whole house. After…read morecompletion, we had an issue with a garage outlet, they came and took care of it for free early in the morning before we went to work, really conscientious and thorough. Would highly recommend.