You just don't get anyplace better for a fireplace than this. Everyone from the girl in the office…read moreto the salesman and manager to the installers everyone is so nice and knowledgeable . It is so appreciated in this world today to receive this type of service. Their prices are very competitive and reasonable with great financing options. This is by far the best fireplace shop in the area. I would recommend them to anyone shopping for a fireplace. They also carry top quality fireplaces and products. Thank you again Larry

Frank was efficient and friendly. He kept my place very clean as he worked and wore the plastic…read morecoverings over his shoes which I really appreciated. Frank even cleaned and fixed one of my fireplace doors that was off the track. $189 plus tax for a sweep.

Amazing service and very fast and convenient highly recommend this company to anyone who needs work…read moredone!

From the owner: specialized in stainless steel chimney Lining Systems and chimney restoration ex. repointing and…read morefiberglass mesh coating

We had to have a Chimney rebuild done and chose Miller Masonry. Ken and Zach did a fantastic job…read moreand I feel like we have the best chimney in the area now. The guys were very professional and polite and did excellent work. They used scaffolding to access our roof (2 story) and were very safe and secure in their work. Hard working guys and I am very impressed in their craftsmenship. I would highly recommend Miller Masonry to anyone that asks.

Alex came out and cleaned my chimney. He was very pleasant and efficient. He laid out blankets to…read morekeep the floor clean. The firewood I got from him burns great!

I ordered a cord of seasoned hardwood and paid cash money upon delivery…read more The product I was sold is defective. It wouldn't burn. I'm no expert but their product has all the characteristics of green unseasoned wood, which doesn't burn. After chasing the company for a month to make me whole, they refuse to deliver and replace the defective product with a seasoned quality cord of wood that I paid for. I tried mixing 1 defective log with good logs and the bad log was always left hissing and smoking. This was very difficult for me because I'm 100% disabled. Use caution and beware of this company and their merchandise.

The best! So we bought a fireplace insert from them quite a while ago 2017 and we were having an…read moreissue with it. I could not believe the service department, Jim, helped us over the phone and got us to get it working again. that's great Customerservice! Highly recommend!

This business is outstanding. All of the employees are so helpful and friendly. The products are…read morethe best and the prices are very reasonable. They have a very good inventory. They offer multiple finance options and make buying easy and convenient. The install team did a beautiful job and it was perfect. This is definitely the best fireplace shop in the area and I highly recommend them.

I had several different reps from different companies come and check out my chimney and even had…read moreone or two work on it. they claimed it was fixed and drove away with my money...same problem. called Empire and they came out and fixed my chimney right. some pictures on their website are of the actual work done at my house. these guys were great, very professional, and very friendly. they did everything they said they'd do. no surprises. i didn't feel ripped off in the end. it looks great and my problems are gone. thanks guys and thank you Empire.

From the owner: At Empire Chimney and Fireplace, we have been proudly serving homeowners throughout the greater…read moreBuffalo region since 2003. Additionally, our team is backed by more than 40 years of experience in the chimney repair and maintenance field. You can always turn to us for superior quality work, and we will even stay on-site for consecutive days if that's what it takes to get the job done right. Call or email us the next time you need to request a service for our chimney repair or restoration services.

Call them to get a quote on what it would cost me just to have them come here and light my pilot…read morelight for my gas fireplace. Now mind you all it entails is them removing the glass lighting the pilot and putting the glass back. I was told $125 just to knock on the door. An additional $125 for each 15 minutes spent here. That is ridiculous!

My fireplace chase cap needed to be replaced. They were extremely responsive and thorough. They…read morerecommended a stainless steel cap, which was exactly what we needed. Our existing cap was galvanized and after 30 years very rusty. They met their commitment delivering on time. It's now 2 years after the replacement and I'm still very pleased. I give them 2 thumbs up!

Our skylight in the family room was pouring water during a heavy rain. Luckily, it stopped raining…read more I called TG about 10 pm and he showed up first thing in the morning and took pictures of the problem. The picture showed the skylight frame separated and he fixed/repaired. Using his underlayment paper and my roofing shingles left over from a reroofing job performed 8 years ago, he tore out the old paper and reshingled. TG also installed a bathroom exhaust the same day. Very happy with the immediate service and extra work TG performed. We've several downpours since then and no problems. Very fair prices without gouging because of my circumstances.

We had a gutter downspout that was 100% clogged and water was spilling down the side of the house…read more After calling around, the quickest I could get someone out here was two weeks. Luckily, I found Luis, who came the same day. He immediately cleared the clog and cleaned out all of the gutters thoroughly. It was a massive relief to not have to worry about the overflow causing water intrusion while waiting two weeks for someone to come and resolve it! Thanks, Luis!

Had multiple issues. Working now. Highly recommended Becky great job nice friendly. Need fireplace…read morethis is great spot. Excellent service.

I definately will not recommend this company to even my worse enemy. I walked in there in March…read moreearlier this year. they had me waiting till July just to order a new fireplace because the other one was backlogged due to a timer issue that they wanted to sell me anyways. it is now the end is October and they still have not answered my calls or messages or finished my project. Every time I have to go down to the showroom just to be told that they are backlogged it will be another two weeks and they will get back to me so the cycle begins over again still no answers to messages and no progress. Update they have actually made arrangements and booked dates . Looks like there is finally light at the end of the tunnel.