The best! So we bought a fireplace insert from them quite a while ago 2017 and we were having an…read moreissue with it. I could not believe the service department, Jim, helped us over the phone and got us to get it working again. that's great Customerservice! Highly recommend!

This business is outstanding. All of the employees are so helpful and friendly. The products are…read morethe best and the prices are very reasonable. They have a very good inventory. They offer multiple finance options and make buying easy and convenient. The install team did a beautiful job and it was perfect. This is definitely the best fireplace shop in the area and I highly recommend them.

Had multiple issues. Working now. Highly recommended Becky great job nice friendly. Need fireplace…read morethis is great spot. Excellent service.

I definately will not recommend this company to even my worse enemy. I walked in there in March…read moreearlier this year. they had me waiting till July just to order a new fireplace because the other one was backlogged due to a timer issue that they wanted to sell me anyways. it is now the end is October and they still have not answered my calls or messages or finished my project. Every time I have to go down to the showroom just to be told that they are backlogged it will be another two weeks and they will get back to me so the cycle begins over again still no answers to messages and no progress. Update they have actually made arrangements and booked dates . Looks like there is finally light at the end of the tunnel.

Called for an appointment, was told he was 6 weeks out but ask what my problem was. After telling…read morehim he gave me a solution which I followed and solved my problem. Person was not only helpful but took his time to help me. Will call him for future service. Tom H

I am so glad I called southtowns fireplace. My fireplace wouldn't start. Bills told us how to fix…read moreit and it worked. And what a pleasant man. I am now a customer for life. It is so nice that thus kind of service still exists. Thank you Bill!

Awesome job we are so Happy with our new furnace they did a…read moregreat job very efficient. Explain the process very well very reliable highly highly recommend this company.

Will, with Temperature Experts was quick to respond and resolve our issue ..I would highly…read morerecommend them to friends and family .They were fast and efficient and very affordable we are thankful for there quick and friendly service!!!

I had several different reps from different companies come and check out my chimney and even had…read moreone or two work on it. they claimed it was fixed and drove away with my money...same problem. called Empire and they came out and fixed my chimney right. some pictures on their website are of the actual work done at my house. these guys were great, very professional, and very friendly. they did everything they said they'd do. no surprises. i didn't feel ripped off in the end. it looks great and my problems are gone. thanks guys and thank you Empire.

From the owner: At Empire Chimney and Fireplace, we have been proudly serving homeowners throughout the greater…read moreBuffalo region since 2003. Additionally, our team is backed by more than 40 years of experience in the chimney repair and maintenance field. You can always turn to us for superior quality work, and we will even stay on-site for consecutive days if that's what it takes to get the job done right. Call or email us the next time you need to request a service for our chimney repair or restoration services.

HIGHLY recommend this company. The young man that came to remove the old furnace was on time, and…read morevery polite. The owner came a bit later to help remove and then install the new one. Their work was perfect, they were very reasonable and clean and neat. 5 stars!

This business and their employees are so nice, and informative! Explain things thoroughly give…read moreadvice. And you don' t have to wait forever to get an appointment. Always a pleasure! Stephanie Wilson Newfane

Stopped mid-day on a Saturday to look into parts for a project. Lenny was very helpful and…read moreknowledgeable about safety requirements. Stand up business. Absolutely recommend. Will be back for more supplies.

Call them to get a quote on what it would cost me just to have them come here and light my pilot…read morelight for my gas fireplace. Now mind you all it entails is them removing the glass lighting the pilot and putting the glass back. I was told $125 just to knock on the door. An additional $125 for each 15 minutes spent here. That is ridiculous!

First, I'd give this company more than 5 stars if I could. For three years I looked at a crack…read morechimney cap that was in bad shape. I finally released I needed to call someone. There are a lot of choices, but after a lot of research, this company was the best choice I had made. They know chimneys! John, came out on Time, was honest, explained why my cap and bricks were failing. I had about 40 bricks that the faces were falling off? John explained that the acid from the hot water heater was causing this condition, due to the chimney flue was shot. I need to add, our house was built in 1948. Johns crew took down our chimney and started to rebuild. Once they got into it, John called me and said that I had had a chimney fire. I didn't realize this. John had said their were vertical cracks and that's a chimney fire. He recommended I call my insurance company and get their opinion, which I did. After John explained to the insurance company that a vertical crack is the only explanation for a chimney fire, they agreed to cover it. I went from what I thought was a simple replacement of a cap, to a total 8 feet chimney rebricking, to a new stainless liner on the hot water tank side, to a fire place relining. This company is so professional and keeps you up to date on the job. There is so must labor involved to rebuild a chimney. If you need any type of brick work, this is the company I highly recommend. Thank you for such a wonderful job! Mark Towery

Extremely flaky. We have been waiting weeks to get a quote emailed to us and we keep calling-- it…read morefeels impossible to get a hold of them.