Update 4/15/19: I went back today to get my terrible nails fixed, and when I arrived they said I had to wait because only Hung/Henry (not the guy I had last time) was the only one that can do tips. Well no wonder mine were so bad the first time!! Why did they let someone they know can't do tips do them??
Anyways, Hung/Henry was fantastic. Sweet, very attentive to detail, stopped every step of the way to make sure I had no concerns, and explained everything whenever I had questions. 100% the opposite of my previous experience. He gave me a discount to make up for the 2+ hours of my time I lost having to come back, so I added that to his tip. I'm increasing my rating because I think my luck was just super bad last visit. This time I got exactly what I came for.
4/13/19: Good for a last minute mani/ pedi, terrible at anything else. An old friend swore by them for her weekly mani/pedi, and I never saw her nails look shoddy. However when I went for gel they did not turn out well. When I went for dip powder it was a DISASTER. The shape was terrible despite me telling them every step of the way and the guy insisting "not done yet! I'll fix it!". Then their dip powders were mislabeled, so I ended up with neon lavender instead of the professional gray I picked out. After the first nail I and my daughter both said it's the wrong color, and he said "not done yet! It will change!" I had never had dip powder so I thought maybe the hardener chemical might affect the color? Then after 2 coats of violent lavender he says "ok color not going to change. Sorry." And brings over the owners husband who tells me he'll give me 5% discount since it will take too long to take it off (by that point I'd already been there almost 2 hours). I said as long as he could fix the shape it would be fine id deal with it. He said the hardener was already on and the shape couldn't be fixed. At that point I went to the bathroom and cried. I was already running late to a professional event, and now I had what looked like lopsided Lisa frank colored lee press on nails!! When I got myself together I came back out and said to take them off. He said it would take too long I could come back another day to get them taken off. I was so fed up at this point I said fine. They said they wouldn't charge me for mine. I paid for my daughters nails only and left.
Since it costs money to take them off, I'm going back to them to get them removed, lest I end up paying money for their mistake.
It just seemed like they had a guy with no experience doing mine. He put the tips on crooked and kept insisting he'd fix them when he filed. He cut me until I bled. He never even pushed back my cuticles or filed my nails!
I've never cried at a nail salon before (I'm a grown woman) so I guess there's a first time for everything! read more