So I guess they put a limit on the characters so you can't expose them! I went here for 2 years getting beautiful lashes by Lily. I would get refills every 3-4 weeks and it wasn't until almost 5 months later I came in for a refill but for hygiene purposes I required a new set, which i understand but they could have told me in advance, all of a sudden i started to notice the same thing the woman who listed in the last review! I was literally scared to touch the lashes bc like she said if you blinked you would loose 3-4 lashes!! Washing the lashes SUPER GENTLY WOULD LEAVE THE BRUSH COVERED IN LASHES FROM THE FALL OUT!! I literally tried every tech and even the owner but I also noticed the change in the type of lash they are using.. these new lashes are STRAIGHT AF!! And VERY STIFF!! They even had the nerve to make me think it was something I was doing wrong!! They said not heat whatsoever! WE LIVE IN FUCKN HOUSTON!! It's literally over 100 degrees on a normal day.. for over 6 months they drained me of a couple thousand dollars for removals and new sets plus TIPS!! Now I get it!! It's a scam!! They are using cheaper products internally so they make more money!! I WAS REFERRED TO THEM BY 5 people . Word of mouth is everything. They made me so depressed suggesting I give my lashes a break bc it was an issue with my lashes.. I gave them one last chance and when I got in the car and saw how straight they were, which is another issue I will get to in a minute, that is when my mind was made! I HAVE TO FIND A NEW LASH TECH BC IM BEING LIED TO!!! THESE ARE NOT WHAT MY LASHES USED TO LOOK LIKE!! So the other issue i noticed at the same time of the lashes completely falling out in LESS THAN A WEEK!! WAS THEY HAD ABSOLUTELY NO CURL.. I'm sure everyone who gets extensions knows unless you like the look IT IS A HIGE DIFFERENCE AND NOT AT ALL WHAT US GIRLS ARE WANTING!! We want long beautiful FULL curled lashes!! On top of that I would always walk out with 1 eye fuller than the other.. and no.. it wasn't the same eye!! Even the tech says that's weird bc we usually see this if the person sleeps on that side and the pillow can mess them up.. and how the hell are all the center part of my lashes gone? They said they never seen that before either.. I was so trusting of them it never crossed my mind they were ripping me off for my money!! Long story short my daughter had been telling me for the whole 6-8 months to go to her lash tech.. mind u I live in Baytown so I would drive 2-3 hours total to go to this lash studio.. I trusted them so much i refused to use another lash tech.. sure enough when I walked out with straight lashes, brand new set, paid $150, LOOKED LIKE I NEEDED A REFILL RIGHT THEN AND THERE!! I was so upset j just drove away and vowed to never go back.. I tried my daughter's lash tech and OMFG!!!! I even cried!! Also it is literally 3 minutes from my house.. I ABSOLUTELY LOVE MY LASHES NOW!!! Well I had an emergency flight to catch and my tech was out of town, otherwise she will stay till 9pm or open early, anything to accommodate you!! So I said what the hell im sure they have had enough complaints to have fixed the issue by now so I went to them and had high hopes but as soon as I got in the car there was 3 lashes on my lap and 1 eye less full.. I wasn't trying to ruin my day so I just left.. I called them a few days later with only a few lashes on each eye!! They said no refunds but they would be willing to do a refill!!! Why would I want to drive 3 hours to get lashes for 4 days??? I WANT MY MONEY BACK OR IM REPORTING YOUR COMPANY TO THE BETTER BUSINESS BUREAU!!! Please everyonewe work hard for our money!! DONT SUPPORT A SCAMMER!! Support the smaller businesses that care about their customers! I'm going to attach my lash tech's card. She is the best Eleven & Co. .. she even messaged me back during her and her hubby's anniversary vacation.. I felt so bad but that shows how much she cares about her clients. read more