I had be watching a series of emails from this dealer as I was interested in a certified used SUV of some sort. I called them and Matt asked me what I was looking for and he told me about two 2024 brand new close outs that were currently still available. Turns out I bought one and wish to thank Matt for his professional service in my entire transaction. It was a pleasure to do business with he and The Putnum group. read more

Came by around 4 pm on Sunday say online they open , but they weren't waste of time don't trust this ford dealership

Said there shutting down putnam sold me this car. And then said they wouldn't do any warranty repair on it including recalls fuck this dealer. Was confirmed from the sales team when I asked. read more

I came in unsure if I was going to get a car from this dealership. As soon as me and my family met Robert, we knew he would take good care of us. Robert listened to my dad, and all of his demands. He did an excellent job showing us the different colors of the ford bronco big bend that were available. He was very knowledgeable about the vehicle and helped us to compare and contrast the different options we had to buy/lease the car. As a first time car buyer, I felt this experience was amazing! I will definitely recommend friends and family to get a car from dealership and to go see Robert! Thank you Robert! We are so happy with this purchase and with the whole experience. read more

Putnam Ford - Bronco Big Bend 2025 - Car Dealers Near Me - Burlingame, California

I have left 3 messages the past two weeks to get a call back to schedule a service call and NO one has called me back. I tried to make an appointment online and there was no available dates. If you don't do service please indicate that on your website!!! read more

Putnam Ford was phenomenal to us in searching and procuring a new truck for my husband following an unfortunate near fatal hit and run accident. Our salesman Robert M. was our God sent representative whom provided calm, honesty and reassurance to us every step of the way during our process. Robert listened to our every request with patience & grace, to perfectly match us into a beautiful new vehicle replacement. Everyone at this dealership was welcoming, respectful and gracious, at a time when we most needed such treatment. Thank you, Putnam Ford for hiring the best of the best in Robert, and for being there for us in our search for the perfect Truck. We are forever grateful. read more

My experience at Putnam Ford in Burlingame (not San Mateo), was excellent! I was hesitant to get my first car just because of handling finances and it would be my first large purchase by myself. Though, Luis Parada at Ford was able to assist me in finding a vehicle that was reasonable within my budget and also what I was looking for. Though I did not buy a ford, this Hyundai Elantra in their used lot was perfect for what I needed it for, low miles, gas mileage is great, and design is amazing! Luis assisted me in walking through the features of the vehicle with me, he was kind, and also as interested in me getting the car as I was. Very hospitable to my parents and can definitely look forward to seeing him for any future car purchase endeavors! read more

Putnam Ford - 2023 Hyundai Elantra - Car Dealers Near Me - Burlingame, California

Just purchased another work van for my fleet from Putnam Ford--great experience again. Blue was knowledgeable, professional, and made the whole process smooth and hassle-free. Highly recommend him and the team! read more

Matthew was awesome. Very very happy. Super easy negotiation. Love my car, dream fulfilled.

Unfortunately a month ago when I tried to make an appointment to get an oil change on my Maverick Truck the individual answering the phone said they are short staffed and couldn't make the appointment and recommended the Ford Dealership in Colma. They wouldn't even make the appointment 2 months out read more

Went in for side airbag recall, online states experienced mechanic will take 45min to an hour, non experienced up to 3 hrs. Dropped off at 7am finished at 4pm (you do the math). Also wanted an oil change and overall check after purchasing second hand Carmax car. Mechanic left back seat unhooked and was flopping around when driving. The windshield wiper fluid was low and not refilled. Not high quality work. The service manager Darrel was great and friendly, but overall work would not recommend. read more

Darryl and his technician were extremely helpful. They diagnosed and fixed the noise coming from the steering wheel efficiently. Darryl kept me updated throughout the process, and the repair was completed professionally. I'll definitely be bringing my car back to them for regular maintenance. read more

Avoid if you can. My husband and I continue to have horrible experiences here. We dropped off our car for a scheduled standard service. After five hours of no contact from their team, we headed back to the service center to our car being out front. When giving us the keys they recommended a new battery and suspension...but we were NEVER called to action on this while they had our car for 5 hours. Why a business would recommend service at the end of the appointment without calling while the car is in their possession is beside me. After 3 appointments here...we've learned our lesson. Find a reputable dealer in your area and AVOID. read more

The Sales Manager MATTHEW KANAWYER was very Knowledgeable about the truck that I was interested in. The truck that I wanted was right in the showroom. Everything about the truck was excellent. MATTHEW pin pointed everything about the truck. MATTHEW is an excellent Sales person. I was happy with MATTHEW from beginning to end of the sales. MATTHEW went above and beyond what was necessary for me to get the truck within two hours after I arrived at Putnam Ford in Burlingame on 101 California Drive, Burlingame, Ca 94010. I was very impressed by the Sales Manager MATTHEW KANAWYER. Phone 650-619-1085. read more

I can't say enough good things about working with Robert. From start to finish, he truly took great care of me and made the entire process smooth and stress-free. He went above and beyond to make sure I got a great rate on my truck and took the time to explain everything clearly so I felt confident in my purchase. What really stood out was that he even came in on his day off just to make sure everything was completed and done right. That level of dedication and professionalism is hard to find. If you're looking for someone who genuinely looks out for your best interest, Robert is your guy. Highly recommend! read more

Putnam Ford - Car Dealers Near Me - Burlingame, California

This was almost a flawless experience but after the initial purchase, things went downhill. I gave Putnam an opportunity to reach me so we could come to an understanding but never got a call back. After 27k I expected a lot more. Shout out to Luis though for being the only decent part of this sale - he's why you got two stars instead of one. read more

Matt Kanawyer (sales) was fantastic. I felt zero pressure from him throughout the entire process. He ran multiple options for me, was honest and upfront about the timelines, inventory availability, and options. He was easy to talk to, personable, and he seemed genuinely excited about being able to help me find the car of my dreams (Mustang Mach-e GT off the showroom floor). read more

just thought i'd leave a review because i had came in a week prior and had some assistance with your sales associate Blue and he graciously helped me find some car options i'd been contemplating within ideal mileage. he was extremely informative and even though i was anxious he walked me through it(: when i decide to bite the bullet, putnam ford will be first in line(: read more

I bought my. second maverick at Putnam Ford the sale person Blue Barela go the extra mile to. mede a deal thanks for all you help. GREAT PEOPLE & GREAT DEALER read more

Blue and Shane did a great job helping me find the Mustang I've been looking for. They were patient with me and great conversationalists whilst talking me through the leasing process and getting me the best deal they can offer. Unlike a lot of car salesmen I've dealt with, these guys are extremely respectful with your time and money. 10/10 would go back when my lease ends. read more

Putnam Ford - Car Dealers Near Me - Burlingame, California

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Burlingame Putnam Ford! Returned a part, check was not ready till 9 days later for pick up, their accounting department is across the street. Literally across the street. Will be ready tomorrow at 8am for the 10th business day. Employee didn't fill it out after calling 3x to check in on the progress of the check over the course of the business days. Manager for parts had tons of attitude when on the phone with the guy. I called to check in on the progress of my money, I know it's not a concern or priority for them which shows their lack of interest in helping customers. Honestly need to learn how to manage customer service. Ford trucks are solid, yet all dealerships and their workers could use an oil change on their brain and attitude. read more

horrible service rip off scammers dont tell them you hve a warranty cuz they will keep your vehicle for mo ths working every single hose and washer out of that warranty with no fukz given... i personally will be filing a grievance with the bbb and filing a claim with bureau of automotive repair i suggest you go anywhere else! read more

I really enjoyed working with Sergio Foti for my car search! I just met him today and thoroughly enjoyed spending time with him - what an interesting, knowledgeable and great all around human. I'm quite surprised to be adding rave reviews about a car dealership but it was such a great experience, I felt it was important to recognize him and share! We came in looking to learn more about the MachE - he was extremely knowledgeable about the new EV product as well as competitor equivalent products. He walked us through the car features, answered all of our questions and also anticipated questions to help us find solutions. Really impressive customer experience and great guy all around. He took us on a test drive, tested the different features and identified the key functions new to the EV model. It was very efficient and helpful. Then he showed us the inventory available, on route and what could be ordered. They didn't have the color I wanted but he patiently showed us the different color options on lot. No hard sell, just sharing important facts to help us make our decision. I really enjoyed the experience and found it fun! Yes, I found a car dealer to be fun! If we decide to go with a Ford, I will definitely order from him, now and any future models too! Thanks Sergio!! read more

My brother recently took his vehicle to this dealership after being advised elsewhere that there might be a transmission leak. He informed his service advisor, Erik, about the concern. Rather than being upfront about their capabilities, Erik proceeded to write him up for a $125 multipoint inspection, something my brother didn't request, nor was it necessary for the issue at hand. After the inspection, they came back recommending an additional $300 diagnostic fee. What's worse is that Erik, fully aware of the suspected transmission issue, failed to disclose that this dealership doesn't even have a transmission technician on-site. As a professional, and representative of what should be a reputable dealership, he should've been transparent about this from the start. I personally reached out to Erik to get clarification, as I work in the service industry myself and understand how dealership operations work, but received no response. While I appreciate the $15 discount offered, it doesn't make up for the fact that they charged for a service they knew they couldn't properly follow through on. At the very least, they should refund the full amount charged for the multipoint inspection, knowing they couldn't address the primary concern. I will be following up with the Bureau of Automotive Repair to report this situation and see what steps can be taken. read more

Oscar Jimenez of Putnam Ford did a fantastic job helping us find the right van and made the buying experience stress-free and pleasant. He is knowledgeable and most importantly a straight-shooter. I have bought many vehicles from the Putnam Automotive family and have enjoyed largely good experiences, but this was the best transaction. read more

We purchased a Bronco at this dealership and worked with Blue, he was very easy to work with and made the buying process very smooth. Would definitely buy from here again and highly recommend Blue as your sales person. read more

The service center representative hung up on me while I was attempting to schedule an appointment with them for a recall. There was background noise on her end. I said I can't hear her and can't tell if she was talking to me but then I realize it was someone else having a conversation in her background. I told her I couldn't hear because there was another person speaking on her end. Right after I said that she hung up on me. I guess I will be calling another Ford Service center. Very unprofessional behavior. My neighbor referred me to them. I'll have to tell my neighbor to stop taking their cars to them since they have multiple Ford cars. read more

I'm not one for negotiating or dealing with anything related to sales. However, while my husband was away, I happened to come across the 2024 Ford Diesel 350 XLT. I knew my husband would love and need it, but I also knew he may not want to commit to purchasing a new truck just yet. So, I decided to do a little research and crunch some numbers to see if I could fit the purchase into my budget and surprise him. I worked out a few scenarios--considering different down payments, potential trade-ins (like my own car), and financing options. The next morning, I called the dealership as soon as they opened and spoke to Alex. I asked if the truck was in stock and available for a test drive, and let him know it would take me about an hour to get there. He assured me they'd have it ready when I arrived. When I got to the dealership, I met the sales manager, Shane, who had to help Alex move vehicles around to bring the truck from another lot. Once the truck was ready, we jumped straight into the test drive. I appreciated Alex's sense of humor--when we returned, he thanked me for getting the truck and us back safely. I couldn't help but laugh and had to tease him about it. I didn't want to waste anyone's time, nor mine, so I was upfront with Alex about my situation. I explained how I'd come across the truck, mentioned my budget, and shared the figures I'd been working with, including the possibility of trading in my 2018 Volvo. I wasn't sure if it was realistic to make a deal, but I was open to discussing my options. We worked through a few scenarios, and after some back and forth, Alex and Shane were able to meet my needs and make the deal happen. This wasn't easy for me, as negotiating is something I tend to shy away from. But Alex and Shane were both professional and accommodating. They were never aggressive, and they gave me honest information about what was possible and what might not work. It took some time, but I walked away with the truck--without having to trade in my car--while staying within the down payment and financing range I was comfortable with. I'm incredibly grateful to Alex and Shane. They not only helped me get the deal done but also went above and beyond by allowing Alex to help drop off the truck and pick up my down payment when I wasn't fully prepared. I had honestly thought it would be impossible to buy my husband's dream truck, but they made it happen. I can't wait to pick my husband up from the airport this week and surprise him with his new vehicle. Thank you again, Alex and Shane--you truly made this a special experience. Wishing you both continued success! read more

This service center is absolutely terribly managed by Julius Chavez and Daryl their service advisor. In the timeframe of 2weeks I visited this location twice for 2 listed ACTIVE recalls on my 2021 Ford Bronco. The first visit Daryl stated that the recall was actually a warranty extension on the fuel injectors and not a recall. I accepted his explanation and left. Less than a week later I received a notification from both Turo and the NHTSA that there was a safety recall on my Bronco and that my car was being unlisted on the Turo site until my car was cleared of the recall. I called and confirmed with the service center's appointment department prior to making the appointment that there was an active recall on my car and they confirmed the recall and made my appointment for 7am the next day. They explained that the recall required an inspection and if the fuel injectors have failed the parts would be ordered and the repair would be preformed. If the parts had not failed then the inspection fee would be waived as per the recall. I arrived at my appointment and was told by Daryl again that my car did not have a recall. I showed him the Ford website stating the recall and explained that the car was unlisted on Turo for the safety recall. He directed me to Julius the service manager whom then told me that I would need to pay for the inspection if the repair wasn't required. I told him that I was told differently by the representative who made the appt but that since I didn't want to waste my time having came twice for the same issue I would agree to the inspection fee. I told him that I was extremely unhappy with the service I was receiving and that this was why I didn't like bringing my car into the dealership service center. Julius then tells me that he would not accept my car in for repair. I asked him if I could record him telling me that he was refusing to accept my car for its service appointment even though I agreed to pay for the inspection and he said no. He opened the door and asked me to leave. I ended up spending an hour and a half in the parking lot speaking on the phone with Ford's Customer Care department, service appointment department and leaving voicemail messages for both Troy Davis and their general manager Sam regarding the horrendous service I was receiving from the service center. I felt helpless, bullied and discriminated against for being a woman. Had I been a man I don't feel I would have received this kind of treatment. I have wasted countless hours trying to address the recalls on my car! Not only will I tell everyone I know to avoid this service center I would tell everyone to buy from a different Ford dealership location if they were in the market for a new Ford. When I spoke to Ford's customer satisfaction department they confirmed that there was an active recall on my vehicle and that the service I received was not inline with their policy on recalls. They reached out to the service center location and Julius lied stating that I refused to agree to the inspection fee. He is dishonest, rude and unprofessional. Avoid this service center and dealership at all cost. There is another Ford dealership in Redwood City just 6 miles away and one in Half Moon Bay 9 miles away. Go to either of them, this one has terrible reviews and my experience is just another example of what kind of experience you'll expect from this location. Both Julius and Daryl need retraining on customer service and how to conduct themselves professionally. Maybe they should consider a different line of work that is not customer facing because they do NOT represent the Ford brand in a positive way. Look at all the reviews for this location....not even 1 good review for their service department! read more

Putnam Ford - Car Dealers Near Me - Burlingame, California

I have been looking for a F150 raptor for almost 1 year now. No dealership had it for MSRP and no dealership offered me a fair price for my trade in. That's until I message Putnam ford in San Mateo. As soon as I enquired about a raptor, sales man Wilder Barela contacted me to see when I could stop by to test drive the truck and also look at my trade in. They treated me like family and that tells you a lot about the place. Most dealerships I went to you get the feeling that they just want to take advantage of you, but not Putnam ford. The actual day I had time to see the truck and take in my trade in wilder was off. Once he found out I was heading over he made the long commute from Tracy to the dealership to make sure they're took good care of me. On his day off! That tells you everything about wilder barela and the people at Putnam ford. Thanks again to Wilder Barela and the people at Putnam ford for getting me in my dream truck! read more

Putnam Ford - F150 Raptor I came out with - Car Dealers Near Me - Burlingame, California

Visited this dealership today and had a very positive experience. Oscar was very helpful to show us different versions of the bronco sport in a number of different colors. He was very knowledgeable about different features of the car and highlighted a number of key points. Max was also very helpful to assist in trying to locate different options and available cars that they had in stock. Very nice dealership very friendly highly recommend. read more

Putnam Ford - Car Dealers Near Me - Burlingame, California

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The sale call Alex asks me leave 5 stars and good review so he can get credit after I purchase my car .and he blocks me when I need to ask something about their bullshit maintenance package. (I spend $2000 to buy a service pack and other ford dealer don't accept it)That's completely 0 after sale service from this guy. He needs well trained before do this job. read more

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I picked up my new Ford Maverick Lariat Fx4 the other day. Ordered 12/27/23 picked up 3/14/24. My order process was enjoyable, efficient and easy. Some dealers were charging mark ups for the popular Maverick. Putnam was honoring MSRP, so i placed the order. Now came the wait of which the expectation was set for 4-6 months which was reasonable given what I researched online. I'm super happy to have ordered from Putnam since they had allocations and my Maverick was scheduled and delivered in record time, some have waited over a year. Shane (Sales Manager) and Fernando Acosta were extremely helpful in answering questions and a pleasure to work with throughout the entire process. When my vehicle was delivered I was excited and nervous as I had horrible experiences purchasing in the past. Mainly with the finance person playing games, keeping us there for a long time and lying. My experience with Putnam was the opposite, paperwork was transparent, MSRP was honored, and got out quickly. I even decided to get an extended warranty from Efren. Overall great experience with Efren (Finance), Shane and Fernando (Sales)! This is a repost since my first review got deleted or not recommended. read more

Putnam Ford - Car Dealers Near Me - Burlingame, California

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Yesterday my daughter purchased a 2022 Mazda CX-30. She was so excited about buying her first car. She was misled into believing she needed to purchased extended warranty. The next day she called Putnam Ford to cancel the warranty and was told once the authorization and payment was finalized then she can cancel it (whenever the banks submit the funds to the dealership which will take 1-2 weeks then she can cancel). They told her there's nothing she can do right now. Then they told her they will email forms for her to fill out when cancelled, that it will take 6-8 weeks for the difference of the finance to be finalized. They told her once she cancel, that if she want to re-apply she would have to do it outside of the plan and that her monthly payments will stay the same. She's a young adult who was taking advantage. I tried to give her some independence and this happens. She received two keys and one of them are not programmed. Dealerships can make a significant profit from selling extended car warranties to customers and sometimes some of them have no heart. Its all about the Benjamins. Why she cannot get her full refund of $4,500 when I called and when she called to cancel the next day; before 4pm? Her sales person was upset, rude stated that I was loud. I was not. He was truly upset about cancelling. He should of been ashamed of taking advantage of a young lady; a female. I felt comfortable sending my daughter there for this is a family business. Any advise? We sure can use it. Thx! read more

Avoid this place at all costs. Will take your pre-order for EVs and sell it out from under you while you wait to get a call to come pick it up. They will avoid you and play with you until you finally realize they have already sold your car and they are just laughing at you. Ford gets a nasty name when represented by shady dealers like Putnam Ford. read more

The Service Department is completely inept. Never return phone calls or texts. I absolutely hate having to go there for service. I love my Ford car, but will never buy one again because of their absolute lack of concern for their customers. I won't even get into the time they kept my car for 2.5 weeks, dented my car, and then refused to take responsibility. read more

I ordered a 2022 ford maverick and waited 19 months for it. During that time MSRP went up about $1,300 but ford promised my original price was locked in. When I went to pick up my truck the dealer said they were unaware of my $500 deposit and that I now got had to pay the new MSRP price. After 7 hours they found my deposit and promised I would be reimbursed the $1,300 after 90 days through the ford price protection program. After 90 days I called Max Garcia the sales manager and he said he would send me a check. The check was only for $250 and Max said he didn't know why it was not the full amount. For the next year Max strung me along telling me he'll try to get my money. After a year he told I won't be getting my money. Max Garcia is a liar and a shady salesman. read more

Oscar was nice and helpful. He was very polite and was very friendly throughout the process! Very patient as well. It was very nice working with him to get my car. read more

I bought a 2025 Ford Maverick from Matt at Puutnam Ford this past weekend, and I have only amazing things to say about my experience. Matt was very patient and not like most pushy salesmen I have encountered in the past. He completely listened to what I was looking for in a car and ensured I found what I was looking for. I highly recommend working with Matt if you are in the market for a car. read more

I believe Putnam scratched the tailgate on my Ford Maverick truck while I was signing papers for the truck (for which I paid a $4.5k dealership markup) - the service guys took it while I was signing papers to do a recall service. I drove off the lot and realized the scratches 2 hours later near home when I stopped at my in laws to show off the truck. Putnam first said they would send a touch-up guy to my house to fix it, then they said I would need to drive 2 hours to their dealership to have their touch-up guy try and fix it. A "touch-up" job is not the correct way to fix a scratch on a new truck and will definitely look terrible, as I was told by a Ford Certified Collision center in my town. I tried to get Putnam to let me take it there for the repair - their response? Completely ghosted me. I tried calling Shane and Max numerous times over several weeks and left numerous voicemails and text messages. When I would call, I was told they are available - then the person comes back on the phone and asks what it's regarding...when I'm transferred, my calls would go to voicemail or, and this happened several times, I'd be hung up on. Shortly after posting this review on Yelp, Shane emailed me (first contact from him in weeks), noting he was unhappy with my review and that he would not help me get the scratch fixed. Completely unprofessional all around. I just wanted the truck restored to the condition it was in when I was signing papers to purchase it. I then contacted the general manager who offered me $600 back - no thanks. But at least he was taking my calls. I then contacted the Bureau of Automotive Repair which seemed to motivate Putnam a bit - Putnam finally picked up my truck and had it professionally fixed (not touched up) - THREE MONTHS LATER. While everything AFTER the purchase was an absolute nightmare, the actual purchasing experience with Shane was rather decent. He's a nice guy, I never felt pressured. That said, what followed was completely unacceptable and I will never purchase a vehicle from this dealership ever again. read more