Topline Automobile provides great service. The repair work has been reliable and the staff are helpful.

Bankrupt business.Don`t leave your car there ,they may sell it.Crooked family run shaddy operation. They got kicked out from former location for not paying rent for years. There are no workers staying bc they don`t get paid. Only new fouls start working there and leave after a few weeks when they don`t see a paycheck.Tons of lawsuits pilling up against the owner.( google Zim Gwee and Topline Auto). Current location is a dump with shitty cars stored all over the place. They used to be a decent business a few yrs back but owner has a gambling problem and ruined it. Beware...stay away!!! read more

Zim is an amazing guy to work with. One can be a bit on edge when deal with cars salesman and repair but Zim is incredibly trustworthy.

This place suck! Won't tell you the problem of the car, how long for the repair, date of completion. None! Unless you ask...no more

This place is amazing. My entire family takes their cars here, ranging from old Hyundais to brand new Mercedes vehicles. They can handle routine maintenance, body work, engine diagnostics, etc. Zim and his team are top notch - they're honest, timely, and reliable. I couldn't recommend them enough. read more

Was looking for a place in the bay area to get my car exterior and interior fully cleaned after just getting back from a roadtrip. Topline took my car in same day, without an appointment. They are super responsive answering their phones and the entire process was smooth and easy. The owner Zim and the entire team is super nice and helpful. I got my car fully detailed and you could tell they were very thorough with cleaning every inch of the car. No dead bugs or dog hair left behind. I am very happy with the results and will come back here whenever I need detailing. It is conveniently located as well! Highly recommend! read more

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BEWARE, FRAUD: Topine sold 3 of my Porsche cars on consignment back in 2020. To this date they have not sent me the proceeds. The dealer owes me over $270,000 read more

This place is the BEST! I went from Whoops to WOW! I hit a pole in a garage as one does when one is not paying attention. I was so mad. It looked bad. So happy I found TOPLINE AUTO. Perfect in every way. Took less than 2 hours. Great price. Perfect job. The car looks brand new. Nice people. I give TOPLINE an OUTSTANDING Review!!! The name fits! Annie read more

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My mom's Mercedes needed work. We went to another shop and they couldn't figure out the problem. We went to the dealership and they wanted a lot of money (surprise). My uncle recommended Topline. They were great. Zim was able to repair it cheaper than the dealer. He was good in updating us with the progress of the repairs and worked hard to get us a good deal. read more

Zim and the whole Topline team are amazing! They are always very helpful and easy to work with. Making appointments is easy and they are very responsive and up front about expected cost of repairs. They do really great work for a fair price and I will definitely be back, highly recommend Topline! read more

I dont trust any mechanics other than Zim and his team. Zim specializes in BMWs and I take my E39 M5 there for any repairs. Zim is friendly, helpful and extremely detailed oriented, which the M5 needs. I consider Zim the master finder of all leaks. There has not been a single issue that he can not fix. I also take my ford explorer here as well, ignoring the Ford Dealer. I have had paint repairs, major mechanical replacements, engine work, electrical work, body work, and anything else you can think of done at Topline. When you go there you can immediately feel the love of cars that his staff and friends have. There are some really beautiful and rare gems constantly at his shop. There are many people who trust Zim with work on their cars (If you read the 1 star review, this will answer why there are cars there for long periods of time) and do major mechanical work. The shop is quite busy with not just sales but with all his repeat customers who trust only him to work on their cars. Typically those cars are their project vehicles that Zim spends a ton of time and dont need to be rushed out the door. He is loved in the BMW community so you will find major rebuilds happening there as well. Zim works with the manufacturers and warranties, often putting in way more time than what he makes so that his customers get the best deal. I have also bought 2 additional vehicles from Zim. Both were used and both were inspected and worked on by Zim. A 2019 Corvette Stingray and a 2015 Jeep Sahara; I haven't had a single issue. I have spent so much time at this shop (mainly because I adore his staff and family) because Zim takes the time to sit with me and show me where the problems are, what my options are, and what are the things he would do. I promise, if you want to go to a major car dealer to fix your car, they will find all kinds of problems, even ones that dont exist. Topline is a family run business. Zim will tell you about any issue and then give you the option to fix only what is really needed; including how to save on labor and parts. Its like working with your long time friend who you know will take care of whatever issue you have. Zim treats you like that day one. I actually have a hard time deciding to move away from the area because I cant trust anyone else to work on my cars. read more

Topline Automobile - Auto Repair Near Me - San Mateo, California

I recently just bought a car from This dealership. I called the number and spoke with Zim regarding a 2008 BMW 750li. When we first spoke Zim told me everything about the Car what are the pros and cons about it. He did not beat around the bush and told me everything I needed to know about the car. Zim is a straight up guy that cares about his Customers and listens to what we have to say. He made me feel very comfortable about all the questions I had in buying a used BMW. I had a lot of concerns, but made me very reassuring that I am buying a good quality car. Zim knows about all kinds of cars but he specializes in BMW and made me feel good that if anything goes wrong with mines he will know what to fix. You must check out is inventory because he has a bunch of good used cars that need a home. I highly recommend anyone who is looking for a used car and want to Buy from someone who won't pull your stings and beat around the bush Zim is your Man. He is more then just a dealership he has a auto detail and body shop. Thanks Zim! read more

Zim and his staff are AMAZING! I HIGHLY RECOMMEND Topline Auto for your car repair needs. They are the BEST! They are very professional and just an overall great experience. read more

Great service and great guys! I brought my car to them and they solved all my problems and washed and detailed it for me before giving it back! Knowledgeable and sharing an enthusiasm for classic cars, I love these guys!!! read more

I bought a Mercedes SL from Zim. During the registration of the car, DMV charged me over $2,000 for some late fees from the previous owner. Zim did not mention to me about that and was not willing to cover the fees. Few days later I started to notice a list of issues with the car. One of the problems was the check engine turned on and another issue was the leaking oil. I took the car back because the check engine did not allow me to smog the car. Zim said he will take care of it, after diagnosis on the computer it was supposed to be a small issue to fix and the oil leak was supposed to be the residue from oil change. The car has been at his shop for 4 weeks now. He did not respond to my text messages so I had to go there in person. Turns out the car was sitting outside all this time (in the sun) despite the fact that Zim personally assured me that he will store it inside. Parts were all over the car. When I asked Zim what is the status and why it is taking so long, he responded that the car has an issue with the computer and it will take much longer now. When I asked why he did not inform me about it, he said that he was too busy. The oil leak also turns out to be a huge problem which will require to remove the transmission to fix a leaking gasket. I noticed in his garage that all the cars that were there 4 weeks ago were still being repaired. So at that point I asked him to give me a car back (I was already late passing the smog at that time) but he said he can't give me the car back because his mechanic has to put all the parts back. It has been a week now and I still can't get my car back from Zim. He is not trustworthy person and I don't think that his mechanics are able to do any work outside of a simple tire change or oil change. Go somewhere else read more

LIPSTICK ON A PIG THE LIPSTICK We were in the market for a Mercedes GL350 BlueTec & found the perfect one online. We contacted Topline to make an appointment to test drive it on April 20th 2019. The owner of the company, Zim, was our contact and he shuffled us off to one of his sales guys (forgot his name) for the test drive. Once we got back we were shuffled to another sales guy (Vladimir). We finally settled on a price and got $1500 trade in on a 2011 Toyota Prius with beaucoup miles on it (That we disclosed was on its last leg). Vladimir assured us that the Mercedes had thoroughly been gone over, by their mechanics, after it was purchased from an auction and was without any issues. He then tried to sell us a $4000+ warranty. I told him that we were not interested in a warranty & that Topline's Yelp reviews looked pretty good and that we would be relating our experiences (good or bad) with Topline on Yelp and other online review sites. He said "Please give us the opportunity to make any problems right before posting a negative review" I assured him that we would. These guys are super nice, informative and low pressure. They even refunded us $13 for registration! The owner, Zim, actually sent us a text wishing us a Happy Easter! They say that hindsight is 20/20, so looking back it occurs to me that the same could be said about Jeffery Dahmer's interaction with his victims prior to his drugging, raping, killing and cannibalizing his victims. I will concede that I don't know if Dahmer actually wished his victims a "Happy Easter", but I'm pretty sure that he was super nice to encourage them to let their guard down. THE PIG We drove the vehicle home, around town and to Reno: only highway and surface streets without issue. Two weeks (15 days) later, on the morning of May 6th, 2019 a check engine light came on. We took it to a local Mercedes repair shop (Stuttgart Motors in Sacramento) who computer diagnosed it to have Ad Blue & Timing issues that they thought maybe covered under warranty by Mercedes Benz USA. They referred us to Mercedes Benz of Stockton: A factory authorized Mercedes-Benz Service Center, who employs only factory-trained and certified technicians to diagnose and work on their vehicles. They spent 2 weeks going back and forth, on our behalf, with Mercedes Benz USA to try and get the warranty items covered under the 80,000 mile Emissions Warranty. They were not able to. Mercedes of Stockton also found that the transfer case was leaking badly, the CV boot was torn, The AdBlue Pump was faulty, the timing Belt was stretched & the timing tensioner needed replacing. Now it's "POSSIBLE" that ALL of this occurred in the 15 DAYS from when we picked up the SUV from Topline to when the engine light came on, but what is MUCH more likely is that Topline either missed these items on their "inspection" of the vehicle or knew about them and sold it to us anyway. I am a man of my word and gave Zim, the owner of Topline, several opportunities (via e-mail & text) to "make it right". His solution was that we bring the vehicle to him so that he could confirm the findings of a Certified Authorized Mercedes Benz Service Center. Screw me Once: Shame on you, Screw me Twice: Shame on me! I told him that driving the vehicle with a damaged timing belt could further damage the vehicle and that if he wanted to have it towed to his shop, that it would be fine. CRICKETS (No Response). I paid cash ($5,800+ Please see the diagnosis and repair receipt in the photos if allowed) to have the required work done and forwarded the receipt to Zim/Topline, requesting that he pay for a portion (or all) of the work that his company should have done (per his salesman saying that it had been inspected and all repairs had been done) or not missed. I also informed him that I would be relating my experience with Topline accordingly. CRICKETS *chirp* *chirp*. The only solace is that I didn't purchase the overpriced Warranty and was able to put that $ toward the repairs. I would HIGHLY recommend NOT doing business with this company, but if you do at lease you may get a reach around when they're giving you the Ol' Hucklebuck up your backside. *OINK* *OINK* read more

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Zim, Tim, Rick and team THANK YOU! These gentlemen always take care of me. I definitely recommend Topline Automobile.

I brought my 2017 Mustang GT to Topline for some tire and suspension modifications and it turned out great. Thomas and Tim did an awesome job getting the car perfect! They took their time to make sure it was done correctly and to ensure the car was safe to drive. They even asked me to bring the car back in about 100 miles after the suspension has settled to make sure all of the bolts and wheel alignment are solid. Many service shops would probably not even be aware of this important follow-up step. Topline may not be the lowest price place to have your car serviced, but if you want high-quality craftsmanship and great customer service, Topline is a solid choice! read more

Great shop, awesome collection of cars. Zim took care of me like I was his old friend and was very communicative. If you need anything tire/wheel related done come here. Zim has state of the art equipment (he even took the time to show me) and knows how to take care of your wheels! Price is a bit more expensive, but it's worth the peace of mind. Will definitely be coming back here again! read more

A friend asked me to sell his Audi for him. Since the car was a high-end car, I didn't want to have people come to my home or meet the prospective buyer somewhere so that they could test drive the car. Zim at Topline was highly recommended to me. Zim and his team took care of making a nice car look like new! A few mechanical issues needed to be resolved and their techs took care of those issues too. All at a reasonable rate. Zim sold the car and the price my friend netted was more than reasonable. Thanks Zim!! ... If you need a car broker to help you buy or sell your car or if you need an expert mechanic, go to Topline! read more

Over 15 years with multiple German performance cars, Zim and his staff are trustworthy and honest. If you need minor to major repair prices are much lower than dealerships and the owner (Zim) personally reviews the car before released. Highly recommended read more

Truly a five star experience at Topline Automotive! Even though we called them on Sunday, when the business is closed, they still agreed to show us the car we were looking to buy for my son. Paul was great: very knowledgeable and personable. The next day we were running late and the owner Zim waited for us and patiently explained all aspects of the transaction to my 18 year old son. We are definitely coming back when I'm ready for my car purchase and highly recommend this dealership that is honest and delivers great customer service. read more

Honestly - I could not be more happy! Zim and Paul got me set up with a fantastic car. No-pressure to buy, offered a very fair price, got me a great financing package and warranty! They were kind, courteous, patient, professional and very detail-oriented. This is the first buying experience that I felt was completely consultative, and not "selling" - they did not try to "close me" - I actually met with them several times to see the same few cars. The car has been fantastic so far - no issues at all - not to mention that it is a RARE find - no dents, scratches or damages, low mileage, and a very transparent buying experience. This is my 3rd Mercedes Benz I have purchased - they treated me better than any of the Benz dealerships ever have - they did not try to take advantage of the fact that I'm on the younger side with respect to car-buying experience. Take a look at their inventory before making a buying decision anywhere else. I checked out 4-5 other dealerships in person and probably 15 of them online. I have never felt more comfortable and informed while making a car buying decision. I feel comfortable enough to send my 90+year old grandma here for her next car without my or my fathers advice. I know she and anyone else will be in great hands with Zim and Paul read more

I've had Topline detail a couple of my units. I like their attention to detail, no pun intended. They service and sell late model luxury vehicles as a primary business (in the shop were an Aston Martin, Rolls and a Lamborghini among others) which, as you might imagine, require expert detailing to bring those resale vehicles condition as close to new as possible...another plus they knew a lot about my vehicles. I opted for the touch-up paint service as well which elevates the score to 4 stars, good option to restore nicks and chips the lower fender tends to collect. As with detailing, same service they use on their luxury cars being prepped for resale. Friendly service seals the deal, I'm going to continue to use them and highly recommend. read more

From now on,Top line is the "one stop " service for my car. Several people I met there said that nobody else has taken care of their car/cars except for Zim. He took care of my car while I was away for a week. He kept me apprised of what ever they were finding by text me on a daily basis. He was more reasonable than the dealership. He is continually taking/updating the newest technology for many companies. Topline is honest, knowledgeable, and reasonable. read more

What a fantastic and honest place to have your car worked on. Zim is the best!!! Also, William, his master mechanic, is the only person I would let touch my car. I took my Lexus to the dealer in Redwood City and they basically said that the car would cost to much to repair and I should trade it in for a new one. I took it to Zim and he told me that not only was their nothing wrong with the car, but after he had given it a through inspection that the only thing my car really needed was new shocks. I'm an anal retentive, right angle person and I want everything to be perfect. They tolerated me and all of my requests. I love this place!!! They went out of their way to make sure that I was happy and that I knew everything along with the cost of my repair. If you are looking for a trustworthy and honest place to have your vehicle repaired, look no further. It's no wonder that Porsche and Audi dealers bring their trade-ins to Topline. Thank you Zim, thank you William. Rusty O. read more

I accidently scratched one of my rear wheels on the curb as I was making a right hand turn. Topline had repaired the wheel to 100% like new condition. I say 100% because I cannot find where the scratch was on my wheel! It actually does look brand new! I especially would like to give Topline's Mechanics, and Detailers the highest praise and appreciation for the excellent job they have been doing for my car and other customers. A lot of reviews praise the Management, but there is not enough show of gratitude for the real work that's being done inside the garage. Thank you Topline workers! Your good work is what keep customers returning. read more

We just bought our 6th car from Zim - going back 20+ years now - this latest one for my daughter. I'm well in my 60's and spent years getting screwed sideways and run in circles by every shyster in the car business - until I met Zim and the Topline peeps. We have a simple rule in our family - Zim is in charge of our purchases, repairs (insured or not) and ongoing maintenance, end of discussion. It is not the cheapest shop in the area, but it gets done right - and thoroughly, from top to bottom. My companies require a lot of time on the road in far flung locations, usually distant from large cities. I cannot afford the time for breakdowns or deferred maintenance issues. My wife also drives cross-country to teach in multiple locations every year, so believe you me, her BMW must be in tip top shape - and safety first - for long distance runs . . . . . which is why we only trust Zim, Val and Tim to look after our cars. read more

Got our preowned Audi here and we had and continue to have a great experience with the Topline team. From test drive, checking out the car components, and signing contract, we had a smooth enjoyable experience because they were nice and knowledgeable, felt no pressure at all. The few minor maintenance our car needed is being taken care of at their maintenance garage. By the way, if you want to see a great collection of luxurious, super cars, and street mod cars this is the place to go! read more

I was looking for an alternative place rather than BMW dealership to have my X5 serviced. Topline was referred by my friend who has been going there as a long term customer. I arrived Thursday morning at 10:30 (made appointment the day before) and pretty much right away the car was taken in and being worked on. The staff and crew are very friendly and professional. The tech found loose tensioner in the engine compartment and recommend to change it - Forgot to mention to them that I had been noticing some slight humming sound while the car was running. So I went with their recommendation and change the tensioner. A few hours later, I picked up my car after the service was done. Wow the humming sound was gone and the car ran so good! The bill was reasonable (much better than the dealership for the service that I got). Right next to the service area it's their car dealer department so you can also spend some time looking at some nice looking cars! No need to say I just found another go-to place for my future car needs read more

Zim replaced my brakes and did a 100 point inspection at a fraction of the cost that the dealer would have charged.

Zim and his talented crew take such good care of me and my family --- we've been taking our cars to Topline for over 10-years for repairs, mods, and advice. His team have deep knowledge from exotics to off-roaders. They have maintained our BMWs, Land Rovers and Mercedes at competitive prices and quality work that is better than the dealership. Zim and his team go beyond any expectation and I'll always recommend Topline to our friends and family. read more

This concerns their auto service only. The staff (Joel, if he's still there) and owner are nice and friendly but the people actually performing the service are simply incompetent, even though owner claims to send them for factory training annually. My first experience there, a simple Service B oil change on my Mercedes Benz was fine. The service was prompt, the staff was friendly, the price was good, and etc. So I decided this was going to be my regular place. The second time I went for another oil change things weren't so great. Same great front of the house service but after I got my vehicle back I drove from (their old location at) Carolan Ave. and made it to the corner of Broadway and California before my "oil level" warning light went on. I had to take it back. The owner claimed that they overfilled the oil but my suspicion was that they did not fill it enough. Who knows. They resolved it. I decided to give them another chance since I was satisfied with the service the first time around and people make mistakes. I took it in for another Service B oil change (in September '14) and they mentioned a leaking gasket, of which I was aware and finally decided to have them take care of it ($45.80 for parts and $442.00 labor, not including tax). Less than three months later my car's transmission control unit failed. Since I had another vehicle I let it sit for a few weeks and then initially contacted Topline to see about performing the repair but they wanted to charge me for a Diagnostic Test. Many places that have their own Diagnostics will run it for free (it's a computer program and takes just a few minutes to identify the problem) so I tried an ex-MB service guy in the area. He popped the hood took a look and immediately commented, "Did you get your gasket serviced? It doesn't seem that they know what they are doing. They did not seal it properly and it's leaking." Geez, what was the point of going to Topline for the service in the first place. Long story short, I did not get my transmission work done at the MB guy because he wanted to replace the whole transmission. I had another ex-MB guy in Mountain View recommended to me and he made the same comment about the gasket but he said that there is a module that's faulty in the transmission and only the module needed to be replaced, which I had him do and the transmission has been fine ever since. Back to Topline...after I got my transmission issue serviced I took my car back to Topline (in January '15) to fix the leaking gasket. They admitted the issue and serviced it under warranty. When they pulled my vehicle up to return it to me I immediately noticed something wrong. I can see something through the vehicle air intake mesh under the grille. They had left of tube of something, I suspect sealant, in my car. When I pointed it out the service person tried to push in (WTF?) the air intake mesh to access the tube instead of either reaching under or perhaps opening the hood. Having failed at his attempt he took the vehicle back and had the tube removed and returned the vehicle to me. When I got home I took a look at the vehicle and noticed my shiny tire stem on my front passenger side tire compared to the tires. Why was it so shiny? My car came back missing the cap for the stem. At this point my patience with these guys had run out. I did not even want to bother with them on this minor detail. Last year I took my car back to the guy that did my transmission for regular service and he mentioned that the gasket still looked like it was leaking. I asked whether it could be residual from the last time when they had not sealed it properly. He commented that if they did in fact fix it right the second time around then maybe that could be it. As much as I like the guy in Mountain View he is too far away so I just YESTERDAY I took my vehicle elsewhere (to a place recommended to my wife) for Service B and right away he mentioned a leaking gasket. I mentioned that I had it taken care of a couple of years ago and he says that it looks as if nobody ever fixed the gasket previously so now I am getting my leaking gasket addressed all over again, as if it was never done in the first place, which is pretty much the case except that I am out the roughly $500 that I gave to Topline the first time around. Thanks for nothing. I was going to comment that I do not recommend these guys for any major service but maybe a simple oil change may be okay but then again they could not even do an oil change right on my second visit there. Two thumbs down! read more

I writing aboutTopline Automobile to say how happy i am i recently purchased a lexus from them and i was told it was purchased at the Vehicle Auction after going over the price of the vehicle and going back and forth over. What would possibly be the best arrangement for us? We decided to buy the extended warranty being that. The car is from the auction and there's really no way to really know what the history is. It is a used car after all. And whenever you buy a used car. You can't 100% be aware of every little detail that could go wrong. So the extended warranty. Was the best option for us we purchased it. And it turned out to be the best thing we could do. We did have a small issue with the vehicle. Returned it to Topline automobile. I mechanic or just their warranty person came out looked at it. Authorized the work to be done and the vehicle is repaired within 4 days. We didn't have to pay $0.01 because of the fact that we had the warranty. So I would like to thank everybody including zimm and his crew at Topline automobile. Our Lexus is running beautifully. I'm happy my wife is happy. And we're on our way to Texas now, and driving our Lexus And that's was my experience. And that's why I'm giving them a 5-star rating. Thank you Top Line. read more

I have known Zim for 20 years and have always wanted to buy a car from him. Well, it happened! We have been waiting for the right first gen BMW X5 to enter his inventory and it did! Picked it up yesterday. Could not be happier. Zim drove the car himself, made some recommendations to get it sorted out from the get go and here we are! I have bought the first of many cars to come from Zim and Topline. Thank you, Zim! read more

I highly recommend Topline for auto detailing. I was referred to Zim Gwee and was treated professionally and politely by him and his staff. They delivered a great service right on time! read more

Not sure why they need to start washing cars at 6-7am in the morning, and proceed to continue dealing cars until 8-9pm at night, not to mention the incessant engine revving. It'd be greatly appreciative if they can do all of that stuff towards the San Mateo Dr. side of their lot read more

It's been almost two years since I purchased my Lexus from Zim and Topline. I was thoroughly impressed then, have been very pleased with my car ever since, and I recommend him without reservation. After researching and comparing our negotiated price, I feel strongly that our final purchase was competitive and a true win-win for us both. He was also a pleasure to work with as we negotiated specific details that arose later in the transaction. Zim is highly professional, knowledgeable, reasonable, courteous, ethical and a genuinely good guy. I was happy to recommend him to my in-laws, and would not hesitate to work with him again. In a business not known for quality, Zim is definitely one of the good ones. read more

Zim does a great job in taking care of my cars. Unlike other mechanics, he takes the time to trouble shoot problems and fix things the first time. His crew also does an excellent car wash and detail. read more

Been going to Topline for three years with three of the family cars. Top service and Zim and Joey are great, willing to go an extra mile!