Have used them many times, and while they are not the closest to my house, I still drive over there…read morebecause they are the best! I wish for their sake they were in a better location, because the Starbuck drive-thru wraps around and can trap you in a parking space.. They do great work at fair prices. 5 stars!

I dropped off a pair of Uggs to have cleaned for the first time. No warning they might shrink or…read morebe discolored. I picked them up and they were discolored but I thought I could use a suede brush to smooth them out. Then when I got home I tried them on and they did not fit they shrunk to a point where they are uncomfortable. They fit me fine before so I took them back today to ask them what happened and she said that it wasn't my fault but it also was not their fault I asked her if magic caused them to shrink and she said yes. I asked for the owner's phone number and she refused to provide it to me. I told her that I would be filing a claim with the Better Business Bureau and she didn't seem to care. I was also not offered a refund. They also refused to file an insurance claim. Don't clean your Uggs and don't go to this place.

Gives us a great deal and fixed my work jacket. The inside lining was longer than the outside…read morematerial..

Never had a problem for over 10+ years. This the only cleaner I use. The turnaround for my clothes…read morequick and fast.

Mold in the machines and bad odor. I couldn't get clothes out of the washers fast enough to go and…read morewash them, again, elsewhere. Doesn't appear that owner cares about the mold and dirt! Will never return! Felt like clothes were cleaner b4 using the moldy washers.

The people that work here are the BEST! They're all friendly and very clean. The up-to-date working…read moremachines they have makes doing laundry easier.

I've used IBC a few times in the past and most recently took 5 pairs of faux leather bottoms, 3…read moretops, and 2 shorts. After being quoted $15 per pair of faux leather bottoms, I decided against having them serviced since that was far more expensive than the at-home wash and dry I could do myself. For 2 short s& 3 blouses, I paid $23 total. The Black-owned family establishment offers friendly, fast, and high-quality service. I dropped my items off on a Tuesday afternoon and they were ready two days later. I will return, though I noticed that their daily specials have been reduced quite a bit when compared to earlier former promotions (i.e. 5% off for shirts on Tuesdays and pants on Wednesdays, when before it was a 20% discount...). Be sure to bring your invoice at pick-up to ensure a smooth process.

I have been taking my clothes here to be cleaned and pressed since they have opened. Their service…read moreis quality and they are kind to boot. Highly recommend!

I called the Puritan Cleaner Patterson location at 7:30 am yesterday, 10/28/22, and asked the…read moreemployee, Sandy, if I brought my daughter's homecoming dress in to be streamed ONLY, if it would be ready to be picked up the the same day. Sandy asked me what kind of dress-details, sequins, beading, etc., I explained to her that it is a simple short strapless dress-NO SEQUINS, BEADING, EMBROIDERY, etc. I only needed the dress steamed to get the wrinkles out and the pleating in the skirt neat. She told me if I dropped the dress off to the Patterson location it was guaranteed to be back the SAME DAY THAT I DROPPED IT OFF, BY 5 pm. The dress was dropped off prior to 9 am, and the employee working the counter asked for my name and phone number--she told me I would receive a text message when the dress was ready--I did not receive any receipt showing that I dropped the dress off etc. At 5:15 pm I had not received a text message, notifying me the dress was ready for pick up or a phone call that there was a hiccup and the dress never made it back to the Patterson location so that it could be picked up. With the lack of communication from Puritan Cleaners, I called the Patterson location, where the dress was dropped off, ONLY FOR THE EMPLOYEE ON THE OTHER END OF THE PHONE TO TELL ME THAT THE DRESS, "DID NOT MAKE IT BACK TO THE PATTERSON LOCATION FROM THEIR CENTRAL CLEANING/PROCESSING LOCATION." My daughter's homecoming dance is today 10/29/22--WE DO NOT HAVE A BACK UP DRESS, NOR SHOULD WE BE REQUIRED TO HAVE ONE BECAUSE PURITAN CLEANERS CANNOT FOLLOW THROUGH WITH THEIR GUARANTEE OF HAVING THE DRESS READY BY 5 pm, THE SAME DAY!! No one explained to me that they did their work off site--had they told me that, I would have used the dry cleaners in Carytown that does everything onsite, or gone and bought the best steamer I could and steamed the dress myself! I called back again 20 minutes later and spoke with the same employee who then apologized, and told me they wouldn't charge me the fee to steam the dress-REALLY, THAT ISN'T GOING TO GET THE DRESS TO ME ON TIME! The employee told me, "we had a lot of items that went out today and did NOT come back with the delivery from the central processing center, for the 5 pm pickup. I told this employee that Puritan Cleaners internal problems should NEVER BLEED INTO THEIR CUSTOMER SERVICE, AND THAT EMPLOYEES SHOULD NEVER SHARE THEIR INTERNAL PROBLEMS WITH THEIR EXTERNAL CUSTOMERS PAYING THEIR SALARIES!!! She did tell me that she put a note in the computer for the morning employee to follow up on getting the dress back to the Patterson location TODAY-THE DAY OF THE HOCO DANCE!!! I asked her what time they opened today, Saturday, she told me 8 am, I told her I would be there at 8 am to speak with someone face to face and this would be resolved. The employee told me that IF the dress came back to the Patterson location, it would not arrive until the 10 am delivery. I assured her, regardless of that, I would be there at 8 am to speak to someone who was willing to work with me so that I could get my daughter's dress in time to wear to HOCO. It is 7:10 am now, the morning of HOCO--I will be at the Patterson location of Puritan Cleaners at 8 am and see what resolution we can come to in order to get my daughter's dress back to me by 10 am--OTHERWISE SHE WILL NOT BE GOING TO HOCO! Puritan Cleaners is a huge corporate dry cleaner and they have lost sight of the people that helped them grow their business--THE PAYING CUSTOMER. I will NEVER USE THEM AGAIN FOR ANYTHING--NEVER! I WILL SHARE THIS STORY WITH EVERYONE I SPEAK TO, AND STRONGLY RECOMMEND THEY NEVER USE ANY PURITAN CLEANER LOCATION FOR ANYTHING. Moving forward, I will ALWAYS drive the extra 15 miles to Bill's Cleaners and Laundry, in Carytown--I have used them for decades and NEVER HAD A SINGLE ISSUE WITH ANYTHING, AND THEY DO ALL THEIR WORK ON SITE! Bottom line, if you want your daughter to have her homecoming dress on time, DO NOT TAKE IT TO ANY PURITAN CLEANERS LOCATION!!! Just a note for the suits at Puritan Cleaners, you need to invest in your employees and teach them how to do a root cause analysis and how to trouble shoot and how to speak with customers when a problem arises. Taking responsibility and accountability is imperative to the success of any business, especially customer facing businesses. No customer should ever have to be burdened with a company's internal problems--if the customer was aware of their problems prior to choosing to business with the company, NO ONE WOULD CHOOSE TO DO BUSINESS WITH THE COMPANY. Puritan Cleaners--YOU HAVE FAILED ME AND MY DAUGHTER AND IT IS WHOLLY UNACCEPTABLE! Save your excuses and train your employees, and UNDER PROMISE AND OVER DELIVER, RATHER THAN OVER PROMISING AND UNDER DELIVERING.

We have loved the home pick up service! Pick up and drop off are on Monday and Thursday and our…read moreclothes come back pristine. David is the best. Very friendly and courteous of us rushing out the driveway in the mornings. Super convenient!

We have used this cleaners and alterations service for four years and the ladies there are…read morefantastic. They are so kind and helpful and things are always done well and on time. Highly recommend.

I would give this business a half star if possible. I dropped off a bridesmaids dress to be dry…read morecleaned on a Monday and was told it would be ready by Friday. On Friday when I went to pick it up, somehow it had mistakenly been placed with clothes to be altered. So it had been sitting there all week and wasn't cleaned. They then said it would be sent out to be cleaned. When I returned for a second time to pick up the dress after it supposedly was dry cleaned there were still odors present. I won't return back to this establishment.

Do not trust them with your personal bag. They told me they'd give me mine back and then they threw…read moremy tote bag in the trash. 10 dollar credit for tote wasn't great but whatever. Folding is good Their dry cleaning is low priced for a reason. Came back with stains not there before. If it's a nice item go to a reputable local dry cleaner instead.

Thanks. Great service and my clothes were ready and perfect a couple of hours before I expected…read morethem. Well done.

Amazing service and advice from a group of experts. Thank you Ben for all your help and advice!read more

Missing items, discoloration of fabric after cleaning, poor handling of problems by management and…read morehigh prices...

It was $4 to get my pants dry cleaned which is way cheaper than when I went to another dry cleaner…read morein the area. The pants look great and we're done in less than 2 days.

I cannot recommend Trinh's Alterations enough! Over the past two weeks, I've brought in a variety…read moreof items--everything from a jean skirt to delicate pieces like a silk bodysuit, a hat, a silk romper, shorts, and even sweatpants--all needing different kinds of adjustments. Trinh is incredibly efficient in assessing each item and determining exactly what's needed. Her turnaround time is impressively fast, and thanks to her, I now have everything I need for spring! What truly sets Trinh apart is her honesty and expertise. Today, I went back for the third time, bringing in a recently purchased vintage leather jacket that I thought needed tailoring. Instead of just taking on the job, Trinh carefully assessed the fit and showed us that if worn at shoulder height, the jacket was already perfect. She was upfront in saying she wouldn't feel comfortable altering it because it truly didn't need to be tailored. That level of integrity is rare, and we left feeling so grateful for her honesty. I plan to come here year-round for all my families tailoring needs. If you're looking for someone who is skilled, efficient, and trustworthy, Trinh is the best!

Too expensive and condescending. I brought a top in for alterations and she pushed it aside saying…read morefirst of all it needs to be washed. I told her it was washed and then she quoted a price of $100. Hard pass!