Phenomenal quality of services, as well as courteous and professional customer service…read more What else should one look for in a local shop with expert alterations, pressing, cleaning; all done at a more than fair, incredible price & value, delivered with a rare for today politeness? I can work around their limited hours and it's worth it.

This business does business the way it should be done. Attentive, effective, kind, personable,…read moregreat prices. Everything that I have brought for dry cleaning comes back exactly as I hoped it would come back to me. Thank you!

Superb and highly professional service. Staff is extraordinarily courteous and very timely with…read moreservice. Only cleaners in the West End of Richmond that we would consider using!!!

I have been going here or alterations and dry cleaning for over 3 years now and I would not trust…read moremy dry cleaning and alterations with anyone else. My first visit I needed measurements for a Sari and while some places charge for this service they offered to do this for free for me. The staff is always friendly and learned my name after only a few visits. I am short so every pair of pants I buy needs alterations and every time they have come out perfect. While this place may be on the higher end price wise I am a firm believer in "you get what you pay for", and the Village Clears place has never disappointed.

Amazing service! My wife had our 3 child and having the Wash & Fold service during this time has…read morebeen a great help

We moved to Richmond two and a half years ago. We have been using them for pickup and delivery for…read morethe whole time since then. They have never lost anything. The laundry and dry cleaning are both excellent. Their pricing is extremely reasonable given the excellence of their service. We have found their customer service to be courteous and responsive always. They run an excellent business.

Nice work Reasonable price but sometimes varies widely…read more Very busy with lots of customers

Everything. They fit all my suits and pants with perfection. And they are QUICK when dry cleaning…read moretoo

Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the…read morealterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, "No, you have hemmed many of my pants and you know I do not like them that long." I asked again if I could try them on and show her. She said "No, it doesn't matter. I don't make mistakes. YOU must be the problem." She refused to even look at the pants, so I left. BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer. (I cannot speak on behalf of their dry cleaning services, although they seem reliable.)

Got a bridesmaid dress altered here. Straps were altered unevenly. When I picked up the dress, I…read moreasked if I could try it on to make sure it fit correctly. Owner became offended and told me that customers never ask to try their clothes on. There was also a stain that was not there beforehand and she insisted that it was stained when I dropped it off. Honestly I'd probably go somewhere else for alterations.

I don't know about you, but I've heard horror stories about dry cleaners.... this is NOT one of…read morethem. I've been coming to Regency Cleaners for years, also know as $1.95 Cleaners. Any garment dry cleaned and pressed for $1.95! If you get a coupon from your Kroger receipt or Val-Pak, it's $1.75 per garment! I've been to dry cleaners that charge triple that amount! Any size comforter is $20! Not bad!! In by 10, out by 5! You can't beat that! You pre-pay, so pick up is a breeze. So how's the service and quality you may ask... I've always been im-"pressed"... service with a smile and fresh duds! Regency is just the ticket for your clothing needs, and with prices that won't take you to the cleaners. Now to air the dirty laundry... Minus one star for the place being untidy... they clean your clothes, now they just need to give the shop a spruce!

I'm going to give 5 stars for the friendliness. Just dropped my cloths. Hoping the first impression…read moreis an accurate reflection of the quality of work they will do on my cloths. Fingers crossed!

I gave a Pant for alterations. She did a good job, great value for money. Good interaction. I wish…read morethey are near my home

Returned after 2 years....what in the world happened to this business? I normally work with Natale…read more Today it was her son. Barely spoke to me. I brought in a pair pants and a pair of patchwork jeans jorts. Nothing overly complicated for an experienced alteration. I'd had them alter 8-9 pieces in the past. But this time I barely get in the door and he (owner) lets me know he is just too busy to alter a pair of slacks in the waist and these jeans jorts. His body language and tone surprised me. I wasn't in a hurry to get them altered so I asked him what was the estimated time. That would have been a great question to ask me...patience I have... He says mid October and I say that's fine. What bothered me is he asked me to enter the dressing room and try on the item I needed altered. He gets a woman to come back. She's great! I overheard him telling her that it was too difficult but the lady is pinning me and quite good. He enters the alteration area with comments that clearly let both of us know he doesn't want her to do the job...maybe he is overwhelmed with a heavy workload. He says to me it's not worth the cost to alter the jorts. I state again I am willing to pay for the work done. Do you know he sat 100.00 dollar? I thought before I try on the slacks I'm going to leave and never enter this business again. He may not be aware of his unprofessional attitude and behavior but I hope he understands it's not the money... it's the professionalism and courteous manner he's sadly lacking. Quality is great. Service requested deserves a zero. But out of respect for Natale I'll give 1 star.

Amazing staff and very reliable!!! We have been taking clothes here for alterations for the past…read morecouple years. Always reasonable prices and they do an above stellar job!!! Thank you!!!! Highly recommended!

I took in 2 pairs of pants, 1 to be hemmed, 1 to be taken in at the waist. They did a beautiful job…read moreon both of these. Unfortunately, they also snagged the fabric on the hip of 1 pair. I wouldn't be quite so angry if they had fessed up before I left the shop. Instead I had to discover it after I got home. Really disappointing.